Knochelmann Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 5,778 Reviews
sonia F.
burlington, kentucky
sandy E.
cincinnati, ohio
sue R.
cincinnati, ohio
"As always, the techs were on time, did what needed to be done, and left my house as clean, if not cleaner, than it was when they arrived."
robert U.
milford, ohio
"Dominic did a fantastic job and was really informative about the condition of my AC"
debbie S.
cincinnati, ohio
"The serviceman arrived promptly and immediately started to work. He worked quietly without disrupting what I was doing. Upon completion he told me the results of his inspections and asked if I had any questions before he left.."
john M.
loveland, ohio
"Dominic was careful, competent and courteous. i"
michael W.
liberty township, ohio
"Guy was very efficient and professional."
frank P.
west chester, ohio
jack J.
westwood, ohio
"fast courteous service"
david R.
west chester, ohio
"A/C was working when they came to do annual maintenance and now it has to be replaced. You might say I am unhappy. I will go not have Knochelmann back in my house."
rick R.
trenton, ohio
"Didnt have the right thermostat on his truck, put on temporary one so my air would work. Has to come back out when correct thermostat is available to complete the job. Had to make 3 appointments to get a technician out to look at my problem."
tom S.
lebanon, ohio
tyler C.
sharonville, ohio
"Problem was not solved originally. Service tech had to come back a second time. Not through in the work and inspecting that the problem was resolved the first time. Did not appreciate the salesman being brought in to sell us on buying a new system. Kind of wish I would have got a heads up on that."
elizabeth H.
cincinnati, ohio
"Was professional, considerate"
jack W.
hamilton, ohio
"Since he tested shutoff valves, the water pressure is reduced. He had set the valves so tight they could not be opened further. Water pr3ssureis greatly reduced"
rebecca R.
erlanger, kentucky
"Issue not resolved. Was charged for service that shouldve been included in my service plan. Called different company. Was told it was a faulty sensor covered under warranty. Will never use your company again."
shiv S.
mason, ohio
barbara J.
mainville, ohio
"I thought I would need a new water heater, but the technician was able to repair it. He talked to me and explained clearly everything he was doing. Great personality."
kathy G.
cincinatti, ohio
helen A.
villa hills, kentucky
"Quick efficient service and very nice."
steve R.
cincinnati, ohio
"Appointment was not available until a week later that requested - then because of "emergencies" was going to be shifted 2 days? Then the tech called to say he was 35 min out - when I called back 2 hours later they sent someone else out. Unprofessional to say the least."
sandra B.
loveland, ohio
"He was very personable and efficient."
david M.
cincinnati, ohio
mike S.
west chester, ohio
"The service was very good. Only complaint was the sales effort to sell waterheater when the goal is to fix my broken AC. Do not send pushy sales guy when making service calls."
peter H.
andersontownship, ohio
"Very professional and very clear in explanations."
elaine P.
newport, kentucky
"Both professional technicians (back to back days to complete job) were prompt and knowledgeable. They were very happy to walk me through what needed to be done and left me great instructions on my new equipment."
donna G.
madera, ohio
"Mike and Chuck were friendly, clean and knowledgeable"
robert R.
morrow, ohio
"Have been here 3 times in 2 weeks and still no results. Have spent over $1200.00 and furnace is still not working."
bill A.
cincinnati, ohio
jennifer S.
springdale, ohio
"Puspa was very honest and nice and patient."
teresa E.
hamilton, ohio
"Courteous,"
bill R.
lebanon, ohio
"I was very satisfied with the salesman that came to my home, he rejuvenated my faith in Knochelman. And the install team did a very good job. However, it went very downhill after that."
byron R.
lakeside park , kentucky
"The plumber Brian was friendly and very knowledgeable."
scott B.
union, kentucky
"The technician was polite, knowledgeable and didnt try to sell me on anything. Explained the service report to findings me clearly ."
robert F.
amelia, ohio
"Technician was thorough, knowledgeable, and friendly. We were very pleased and will ask for him again."
john M.
demossville, kentucky
"Knowledge"
kristen R.
bellevue, kentucky
"Fixed the thermostat and owned the mistake"
mike W.
taylor mill, kentucky
"Very professional and explained steps needed to keep my unit running."
greg E.
ft wright, kentucky
bill D.
cincinnati, ohio
cynthia H.
springdale, ohio
"My tech Matt was very professional and knowledgeable. On his follow up visit with his supervisor he again showed respect for me and my home, professionalism, knowledge as well as the supervisor. Thank you all."
james D.
independence, kentucky
kathleen S.
newport, kentucky
mark M.
new richmond, ohio
"Elijah was courteous and explained results."
patty J.
aurora, indiana
roger B.
west chester, ohio
"Technician identified the problem and replaced the failed component"
joseph H.
florence, kentucky
"Employee worked hard to make adjustments for better air flow upstairs."
alica M.
cincinnati, ohio
anthony W.
west chester township, ohio
"Gauge out of calibration caused mis-diagnosis and revisit. Overall technician did a great job with the repair."
jamar D.
cincinnati, ohio
"Very knowledgeable! Chase is great"
linda L.
mason, ohio
"Very professional service. Friendly and did not press for additional products which sometimes happens."
katrina E.
cincinnati, ohio
"They were professional. They were on time, quick, and courteous."
dean G.
westchester, ohio
"Very knowledgeable and friendly."
william B.
fort wright, kentucky
michael G.
cincinnati, ohio
roy B.
maineville, ohio
carol S.
florence, kentucky
"Great job"
jordan M.
cincinnati, ohio
"After 3 rescheduled appointments, the part we need still has not been attached."
ellen K.
union, kentucky
george C.
cinti, ohio
"please call or email"
joey V.
cincinnati, ohio
"Technician reassembled furnace/air handler improperly resulting in thermostat and furnace not functioning. I reassembled air handler after technician left and air handler and furnace began to work. Tech also left lights on and doors open."
kristin L.
marietta, georgia
"The tech was amazing."
jean M.
cresent springs, kentucky
"Justin was very friendly, knowledgeable and very friendly."
barbara L.
cold springs, kentucky
"he was very knowledgeable answering my questions about various plumbing matters."
russell T.
cincinnati, ohio
"Justin did a great job"
byron R.
lakeside park, kentucky
"Tech was very knowledgeable, thorough and friendly"
morris L.
cincinnati, ohio
"Knowledgeable, polite and caring"
robert S.
burlington, kentucky
john&carol H.
williamstown, kentucky
mohammad E.
mason, ohio
"The service was started within the time window and was very professionally done"
kayla H.
florence, kentucky
cheryl D.
liberty township, ohio
"Mike R. was great. He wore shoe covings and masked without being prompted. He caught a gas leak as well."
sue S.
maineville , ohio
"Very professional and knowledgeable."
john S.
cincinnati, ohio
gary Y.
west chester, ohio
tom H.
cincinnati, ohio
aaron G.
cincinnati, ohio
"Good service"
david J.
cincinnati, ohio
"Some!"
darrell H.
union, kentucky
"friendly professional service. answered all questions."
katy Z.
cincinnati, ohio
"Very professional and knowledgeable"
fran A.
maineville, ohio
"My furnace quit working and it is very cold outside! I put a call in at 9:45 pm, and received a return call within 15 minutes. Dustin lived over an hour away from where I do, but came and worked on my furnace, and got it up and running. He still had over an hours drive to get home and had to work at 8 am the next morning. He was so wonderful!!! I will ask for him every time!!!!!"
russell R.
middletown, ohio
"Someone answered the phone and scheduled us right away. Logan was honest when he referred us to Joe. Joe took care of us in no time. We couldn't have been more please with the friendly and honest service."
david D.
milford, ohio
"I've found the technicians are usually trying to sell something."
bill D.
cincinnati, ohio
gary G.
cincinnati, ohio
"Jake was curtious and thorough in his job"
luvita B.
cincinnati, ohio
"Dave and Matthew displays outstanding customer service, knowledgeable, friendly and respectful of my home. Glad Dave's back with Knochelmann"
wesley H.
alexandria, kentucky
"Theyn were both efficient and instructive"
james c. M.
middletown, ohio
"Puspa was professional, efficient and timely."
jim B.
union, kentucky
"SERVICE TECH ARRIVED ON TIME. PLEASANT AND APPEARED TO KNOW WHAT HE WAS DOING."
kathy B.
indian hill, ohio
"The service tech was really nice and seemed knowledgeable. He was quick and helpful. . I did not like the pricing however- but I know that was not the service tech's fault.. I had an email that said $79 for service and NOTHING about a charge to come do the service. ."
anthony H.
batavia, ohio
daren W.
harrison, ohio
"Puspa provided Great service!"
john W.
cincinnati, ohio
dwight D.
franklin, ohio
bob H.
cincinnati, ohio
larry D.
lebanon, ohio
"Technician was very professional and polite."
alan M.
alexandria, kentucky
"Everything went very smooth ."
mike M.
union, kentucky
"Justin arrived during expected time-frame, called 10 min out, and was professional and well-organized."
elizabeth S.
newport, kentucky
donald S.
cincinnati, ohio
"They were quick and efficient. They didn't try to upsell me as other companies have."
barbara B.
fairfield, ohio
"The technician that did my work was VERY courteous, nice, caring and seemed VERY knowledgeable in what needed to be done. So thankful and blessed he was so caring and honest."
lisa K.
cincinnati, ohio
"Both Michael and Billy were very straight forward with me and didnt try to persuade me one way or the other. And they did great work."
lawrence M.
villa hills, kentucky
"They were courteous and completed the work in the timely manner."
mark D.
franklin, ohio
gloria R.
cincinnati, ohio
"Technician was excellent, polite and knew what he was doing."
martha F.
batavia, ohio
"I needed the wax ring on my toilet replaced and the tech knew starting out he was working on a toilet. Yet, when the tech got here he discovered he had no wax seals on his truck. I had to wait 1 hour for the guy to go to Home Depot, and only Home Depot to buy more seals. Mine was a somewhat common repair, he should have made certain he had the correct parts on his truck before coming to do the job."
sandra B.
loveland, ohio
"Brian was very personable and pointed out problems I didn't know about."
james L.
blanchester, ohio
dennis H.
bellevue, kentucky
"Tech was helpful."
michael M.
union, kentucky
jim A.
cincinnati, ohio
"No complaints."
donna L.
cincinnati, ohio
norma S.
highland heights, kentucky
"He told me that he saw some mold and took care of it."
gary P.
fairfield, ohio
"All of the Techs I have dealt with have been friendly and professional, willing to answer any questions I have."
lisa I.
taylor mill, kentucky
randall S.
milford, ohio
jim L.
hilsboro, ohio
"Jake, Dan, Dustin and Damian found the problems, worked to correct and repaired the system. What more could ask. Thank you."
norm K.
cincinnati, ohio
"For the second time in a row the tech went to a similar address in Kentucky when I live in ohio. The tech blames dispatch, dispatch blames the tech. The first time the tech was a half hour after the two hour window and I had to cancel and reschedule. This time after saying they would be there a half hour into the window of time he finally got here in the last thirty minutes of the window. I dont know whAt is wrong with your people but GET IT FIXED or I am using someone else when the warranty runs out in about a year and wont come back. My time is at least as valuable as your time."
al F.
mason, ohio
tammy R.
cincinnati, ohio
"Very satisfied with Brians work and professionalism. The 10 rankings below are for Brians work only. Ranking of 1 for all others. Lucas was very inexperienced and unprofessional to be quoting jobs. Price quoted by Lucas was extremely high and would not have approved for the work to be done if I wasnt informed I still had to pay him $99 for his quote regardless if any work was done or not. Also, has to call customer service numerous times to get my job completed. Will never use Knochelman services again and will let all my family and friends know Knochelman is overpriced and unprofessional and to use a different provider for services they may need."
susan J.
cincinnati, ohio
tim M.
trenton, ohio
"Technician was very helpful. He took to explain softening system details. Very courteous."
greg T.
cincinnati, ohio
"The plumber was very knowledgeable and courteous."
john W.
cincinnati, ohio
"Several concerns. I scheduled an AC tune-up but when he got here he said it was for the furnace. I have a humidifier on the furnace and asked him to turn it off and to divert the airflow from the humidifier and told him where it was. He turned off one section but not the other. One of the technicians used our restroom without asking. We would have been fine with this but he left the toilet seat up and wet on the floor. When they came back into the house they didn't wear booties and put dirt onto the hardwood floors which my wife was in the process of cleaning. She had just finished that part and had told them. Originally was scheduled for a different day but they called that day to say they couldn't make it."
ben D.
cincinnati, ohio
james H.
fairfield township, ohio
"Knowledgeable, courteous, pleasant, time efficient."
teresa S.
fairfiled, ohio
david B.
west chester, ohio
bill C.
cincinnati, ohio
"Thorough and complete. Fixed issue"
isaac S.
lebanon, ohio
"Your good. But everytime you come you try to sale us something."
chris S.
cincinnati, ohio
"Very thorough"
barb B.
milford, ohio
"I have had problems getting needed work done and with follow up,after appointments. I have called to schedule and have explained what was needed to be done. When the technician came he did not have the information I provided. I had to schedule a second service call. The technician stated he would follow up after his first visit. This never occurred so I called to make a follow up visit. This seems to be a systems problem as I have had a similar issue like his before. Information does not seem to be passed on so these kind of issues arise. Makes for frustrating interaction. Each person I dealt with was courteous and respectful so that is not part of this problem."
peggy D.
florence, kentucky
karen G.
lebanon, ohio
"Techs arrived, respected our home, and went straight to the work. Worked diligently, informed us if they had any questions and reviewed items with us prior to leaving"
john W.
union, kentucky
"Took several months to get a filter"
hollie (ll) (.
elsmere, ohio
"I feel as though once Brent realized that this was a rental unit that we were looking to upgrade, the interest was lost. No measurements were taken, no pictures, no notes. I was told to go to the website and look up the Advantage Plan for Landlords. Not what I was looking to hear or have explained to me. Very sorry that it turned out this way."
josh S.
amelia, ohio
"The person did a great job. He was early and notified me and was able to complete the project without any issues."
lisa S.
covington, kentucky
"Dustin was very courteous professional and knew his job well"
david R.
edgewood, kentucky
"Henwas not able to fix the problem with the water heater."
frank W.
milford, ohio
"Attention to detail and communication by the servicemen were most important to us."
jimmy T.
crittenden, kentucky
"Our serviceman took the time to return the next day with UV light needed."
jan H.
southgate, kentucky
"Honest evaluation and he worked diligently to get the job completed."
peter R.
woodlawn, ohio
richard M.
villa hills, kentucky
"Logan did a great job!!"
rob G.
batavia, ohio
"Great service and very professional."
sherrie L.
hamersville, ohio
"Explained things"
nancy M.
cincinnati, ohio
jack O.
crescent springs, kentucky
"Answered all of my concerns."
rochelle T.
independence, kentucky
"The service was complete and efficient. The service rep was courteous, knwledgeable and informative."
robert D.
batavia, ohio
"Elijah was personable, knowledgeable, and thorough. Please make sure he gets his tip."
kathy W.
villa hills, kentucky
"Well informed and friendly technicians who took their time to explain process snd anything I needed to know. Where patient , efficient and professional. Cleaned up afterwards as well!!"
george C.
cinti, ohio
david R.
west chester, ohio
"Fixed my problem & got my furnace working"
patrick M.
erlanger, kentucky
"Patrick did a great job!"
carol P.
maineville, ohio
"Very courteous & helpful"
jim W.
newport, kentucky
randy F.
hamilton, ohio
don W.
maineville, ohio
"Very professional and quick"
joanne S.
cincinnati, ohio
"The technicians were very efficient in the install of my furnace. They were quick and clean everything up. Even took a broken freezer, which was in the way of install and disposed of it for me. Very helpful."
mike S.
loveland, ohio
"I called at 11:05a, was scheduled for a 2p-4p window the same day and by 1:05pm the technician was already calling to see if I was available. This is the second interaction with Knochelmann that was scheduled the same day that I called."
brandon J.
union, kentucky
"They were on time. Called before they arrived. Went through our system thoroughly and answered all of my questions."
ron R.
covington, kentucky
lucy S.
covington, kentucky
"Elijah did an excellent job replacing my furnace filter, cleaning and making sure that everything was running in peak condition. He was polite and make a point of leaving everything just as it had been."
sharon H.
harrison, ohio
"Technician was very professional and friendly. Completed his inspection quickly"
robert F.
mason, ohio
"He was on time and did a great job."
lisa S.
covington, kentucky
"The on call plumber was courteous and kind even though it was after midnight when I needed assistance. He fixed the problem."
matt G.
cincinnati, ohio
"Techs worked about 20 minutes, changed out a flush valve and flapper and it cost $200! Thats outrageous! Why so expensive?"
shari W.
north bend, ohio
"The techs were knowledgeable and respectful"
vivian F.
hebron, kentucky
"Ron's assessment of the drain and leak problem was spot on. He and Brooklyn, his assistant that day were courteous and took care of the situation."
city apartments A.
newport, kentucky
joseph link L.
cincinnati, ohio
ken R.
burlington, kentucky
"Guy is great to work with!"
fannie G.
erlanger, kentucky
eric S.
cincinnati, ohio
"Service requested was not performed, the amount charged was more than advertised and Im unable to get ahold of anyone at the office to help me understand why."
bob C.
cincinnati, ohio
"Good communication by technician. Replaced part, fixed the issue."
terry D.
mason, ohio
ruth C.
florence, kentucky
dave A.
ft thomas, kentucky
james R.
mason, ohio
"Patrick was friendly and quick with his repair of our system. He cleaned up after he finished and made sure we were happy with the repair."
rick M.
covington, kentucky
"very nice took time to do the job"
scott S.
hebron, kentucky
"Knowledgeable, courteous, prompt"
david H.
cincinnati, ohio
"Elijah was courteous, quick, and thorough."
valentina G.
union, kentucky
alan P.
cincinnati, ohio
"Great work. On time and with very good results."
mike S.
west chester, ohio
craig K.
mt. orab, ohio
anca G.
hebron, kentucky
claire M.
cincinnati, ohio
"Still have a leak"
wesley H.
alexandria, kentucky
"Friendliness and suggestions byn Pospia (I hope I spelled it correctly)"
bernard M.
union, kentucky
"Our crew went over and above - explained everything they were doing. Completely professional and courteous"
kevin D.
middletown, ohio
"satisfied"
eric D.
cincinnati, ohio
"TECHNITION WAS DIRECT AND MADE SUGGESTIONS FOR FUTURE CONSIDERATION."
diane M.
cincinnati, ohio
larry M.
bethel, ohio
"The technician was over his head in the diagnostic of our issue, he had no idea what the issue was, I have to provide the ladder he states he doesnt like attics or crawl spaces I had to call a friend I know the lives a few hours away to help him( I would have called my friend initially had he lived closer) even as my friend tried to help him he still didnt understand. The whole process was unproductive and we needed up being told to call an electrician. Called another company to come , they came Sunday and now we have heat!! Wasted $100 dollars on a tech that did absolutely nothing!! Spent the night on an air mattress by the fireplace to keep warm!"
tonya D.
union, kentucky
kenneth D.
taylor mill, kentucky
heather A.
maineville, ohio
gail T.
cincinnati, ohio
william P.
bethel, ohio
"We still need to do a few more things to get the rest of the job complete but I am completely satisfied with the results so far"
dallas H.
covington, kentucky
"Prompt,courteous service. Very knowledgeable"
vera W.
independence, kentucky
"Excellent"
jaggu N.
liberty township, ohio
scott S.
florence, kentucky
"Our heater went out on a Saturday. We called and they were able to come and fix it same day."
nancy B.
cincinnati, ohio
"Completed the job, answered my questions, very nice guy."
karen R.
crestview hills, kentucky
"Quick response and great customer service"
jo M.
loveland, ohio
"Tech very nice and knowledgeable. And helpful!"
nancy A.
cincinnati, ohio
"Guy came out Monday afternoon i\and fixed the problem. However about 90 minutes after he left the system failed again. First thing Tuesday morning Elijah and James upped the fuses to 60 amps which solved the problem."
buckmanagency llc L.
cincinnati, ohio
"Tech was great and very helpful, went above and beyond imo"
james M.
middletown, ohio
"Puspa was efficient and fast. He was considerate and obviously knowledgeable. He corrected the problem without issue."
duane N.
cincinnati, ohio
tom F.
west chester, ohio
"Needed a part not on the truck and Elijah Palermo went to warehouse and picked up the part and installed it the same day."
margie B.
fairfield, ohio
"Seemed thorough and very polite"
joseph S.
cincinnati, ohio
"The technician was very thorough in his inspection of my furnace, and he explained what he was doing, and what each part he inspected is for."
barbra H.
hutchinson, ohio
"Did a wonderful job all around"
deborah A.
cincinnati, ohio
john W.
union, kentucky
"Good service."
john&carol H.
williamstown, kentucky
"A head of time and only took short time Patrick know the problem a took care of it"
dominic I.
okeana, ohio
"Dustin was very caring and courteous. He answered my questions."
morris L.
cincinnati, ohio
micheal R.
maineville, ohio
"very professional, explained everything and answered all questions i had. super nice and friendly (Adam/Matt)"
kayla B.
alexandria, kentucky
"The guy that came to do my duct cleaning left my house a mess (marks on my wall, a knick in my wall, left my heat off, dust everywhere even though he vacuumed, mud all over), my appt was pushed back to the afternoon because someone double booked him, and my previous Knochelmann furnace appointments, nobody bothered to even show up for."
sandra B.
loveland, ohio
"Patrick was so polite and professional."
myles W.
cold springs, kentucky
"Came for scheduled service maintenance. Notified me of issue to come, I asked if could go ahead and take care of it before it became a problem and was able to take care of it that week."
bill G.
cincinnati, ohio
"The service tech was very knowledgeable and friendly. I was also impressed he was able to arrive within 3 hours of my call for help."
andrea B.
cincinnati, ohio
garrett W.
florence, kentucky
miss joann C.
maineville, ohio
"Technitian was polite, on time and respectful."
john T.
cincinnati, ohio
robert S.
lebanon, ohio
peter yu Y.
lawrenceburg, indiana
"Every time when your tech came it would take about an hour to finish up everything. However it only took less than 20 mins. for this tech to finish his job. Yesterday my neighbor heard my Heat Pump making high noise when he was grilling on his deck guessing the bearings were worn out...."
susan S.
independence, kentucky
"Logan did an excellent job of installing my new water heater."
oreste B.
west chester, ohio
"Replaced water heater left it better than before"
henry P.
cincinnati, ohio
jim A.
lebanon, ohio
timberly R.
cincinnati, ohio
"They we're patient with me and completed the job in a timely manner and they get to me quick"
jeff J.
norwood, ohio
kathy C.
southgate, kentucky
"So far after the part was replaced, the furnace is working."
bart K.
cincinnati, ohio
"service tech friendly, clean and knowledgable."
john F.
middletown, ohio
"On time and really nice"
sandro M.
loveland, ohio
"Elijah was very prompt and polite. He did an excellent job and was efficient."
katie K.
cincinnati, ohio
"The technician solved our problem within a reasonable amount of time. He thoroughly explained what the problem was and what he did to fix it. He was courteous and professional at all times."
mike C.
hebron, kentucky
"Service person was not familiar with zone system. did not understand two thermostats"
robert B.
cold spring, kentucky
the christy C.
batavia, ohio
tom S.
cincinatti, ohio
"Technician was on time, courteous and respectful of my home."
kenneth L.
cinti, ohio
john Z.
loveland, ohio
"he has done the job yery well."
richard V.
ft wright, kentucky
barry D.
mason, ohio
"One day install. Dynamite crew. Finished product looks great."
joseph D.
loveland, ohio
"Adam was very friendly and did all he could to solve our gas dryer connection issue."
tom K.
union, kentucky
"Had humidifier installed and duct work cleaned. What was supposed to be a one-day event became a 3-day ordeal. They failed to note we had PVC pipes so a plumber was needed to complete installation requiring a 2nd day visit. Plumber hit the hot water tank and that resulted in wires becoming disconnected - so we had no hot water the following day. I ended up making that repair myself"
kimberly B.
butler, kentucky
sean H.
batavia, ohio
"Quick turnaround. Clean work. Very knowledgeable"
evan T.
covington, kentucky
"Great service overall! Just didn't bring the air filter."
john R.
west chester, ohio
charles P.
ft wright, kentucky
"Technician called prior to arriving in the time proper time frame. Service was provided in a professional, courteous manner."
john S.
burlington , kentucky
"Very professional and helpful."
todd F.
cincinnati, ohio
"Out tech did an outstanding job and found problems in our humidifier that no other tech found. He ordered a small part that will (hopefully) fix the problem that has plagued us ever since Knochelmann installed it."
kathy Q.
covington, kentucky
tim J.
florence, kentucky
"Excellent friendly service, very competent"
richard W.
independence, kentucky
cheryl K.
independence, kentucky
"Patrick is very friendly and knows about heating and air conditioning and he explains what he is doing. It was a pleasure to have him here!"
david D.
milford, ohio
"We had a unique situation with two unrelated incidents that apperaed to be connected. The technician methodically worked through various scenarios to find that they were unrelated and gave us direction for resolving both."
drew B.
cincinnati, ohio
"I was pleased with Guy's work in the maintenance of my unit; however, I was EXTREMELY displeased with Knochelmann's THREE successive attempts to reschedule this maintenance appointment. Each time it was alleged due to "weather related emergency calls". However, when rescheduling AGAIN for 12/20/21, I asked the representative to put "please do not reschedule again" on the appointment. On that morning, I did not receive a call or an email to advise of yet ANOTHER attempt to reschedule, which again was originally attributed to "weather emergencies"; however, when I pressed further, I was then told "a technician called in sick". I was finally able to have Guy out to service my unit after having to repeat that I had scheduled time off work twice to make the appointment date/time."
darrell B.
mason, ohio
"Service tech Teance Godfrey responded to our request for service within less than one hour even though the regrets was made around 6:30pm."
josh W.
independence, kentucky
"On time, quality work, communication was great."
vickie M.
cincinnati, ohio
aimee sagan P.
union, kentucky
"WE LOVE JIMMY! HE DESERVES A RAISE."
robert W.
erlanger, kentucky
"Quick efficient service and good craftsmanship"
brett C.
mt orb, ohio
"Should have been able to help fix problem your a plumber just fix it doesnt matter what kind of house it is I now have water running for 5 days now unreal"
william G.
cincinnati, ohio
david T.
cincinnati, ohio
"Knowledgeable and very quick and thorough"
matt G.
cincinnati, ohio
vivian F.
hebron, kentucky
"Jimmy knows our system and is very efficient."
steve B.
north bend, ohio
richard M.
west chester, ohio
"Dalton and his crew of installers worked efficiently and taught me about the new equipment. As always for Knochelmann their technical expertise was exceptional."
victor S.
monroe, ohio
carol M.
florence, kentucky
jim W.
fort wright, kentucky
john W.
cleves, ohio
"Leonard is always on time, professional, and a pleasure to work with."
jim E.
harrison, ohio
jason K.
cincinnati, ohio
b0b M.
clarksville, ohio
"Plumbing technician was good, however he arrived 45 minutes after the time slot that was provided"
karen S.
lebanon, ohio
"Leonard did a great job, showed me what I needed to know to do certain homeowner maintenance. Was courteous and efficient. He has been here several times, installed the humidifier on our furnace this year and has always been polite, efficient and instructive."
todd T.
amelia, ohio
"Very professional"
eric F.
mason, ohio
roger V.
ft. mitchell, kentucky
pete Z.
fairfield, ohio
"The technician was friendly and it seems like he did a very thorough job servicing our unit"
kali B.
ft thomas, kentucky
"I wasnt dissatisfied with the technician who actually showed up. However, I had made a prior appointment but none showed up and I have requested a new filter (advantage member) a handful of yikes but still havent received it"
louis H.
cincinnati, ohio
"I have been with you since we moved here in 1991 and I have never had a problem with the service."
krista L.
fairfield, ohio
"Tech was great and took his time, very professional"
jeff K.
cincinnati, ohio
mark H.
loveland, ohio
gary G.
loveland, ohio
"Adam was very conscientious and courteous, explained how he was going to make repair and cleaned up thoroughly afterward"
garrett J.
cinti, ohio
"Technician (Jim Carter) was very competent, friendly, and professional. He arrived promptly at the appointment time and performed the repair correctly and quickly."
david R.
covington, kentucky
"The technician did a great job. I also asked him about the filters that contain 4 in a box & when would I receive them. So all I want to know is when do I get them."
rosemary S.
batavia, ohio
brian R.
fairfield, ohio
"The technician was very thorough and explained things well."
roberta L.
cincinnati, ohio
"New toilet seat is on crooked and came very late"
anthony W.
latonia, kentucky
"was in the area early and asked if it was ok to come over, was polite"
jeff R.
florence, kentucky
"Knochelmann has provided me with great service in the past and did again this time"
stan C.
mason, ohio
"Patrick is personable, efficient, helpful, and trustworthy - a stupendous combination!"
sharon H.
harrison, ohio
"Technician was very helpful and friendly"
carlos D.
lebanon, ohio
"Alpha was punctual. He explained what he was going to do and afterwards detailed what he did. He was able to explain things very well and the maintenance did not take long."
andrew S.
cincinnati, ohio
"Kenny and Ron are amazing! We are so grateful for their expertise and willingness to help get us a new water heater right way! Kenny genuinely is the reason we will continue to do business with Knochelmann."
katherine R.
ft thomas, kentucky
mike T.
cincinnati, ohio
"The vents were cleaned as expected...very pleased with that, but the technician lost parts to 2 vent covers. He obviously was not familiar with removing older vent covers. He unscrewed the damper on both vents. The parts must have fallen down the vent. He used tape to hold the damper in place in one vent and just placed the other in the opening behind the vent cover. I was not informed of either issue. Very disappointing. I now have to try to find parts for 2 antique vent covers to restore them to working order."
rachell F.
maineville, ohio
cecilia R.
lockland, ohio
"still waiting for a quote"
paul G.
cincinnati, ohio
linda T.
cincinnati, ohio
"Both Logan and Adam were determined to fix my problem and worked until they did."
gary S.
maineville, ohio
daryn M.
newport, kentucky
joyce e. C.
college hill, ohio
"Serviceman was on time and focused."
wendy B.
lebanon, ohio
"Ron was knowledgeable and organized"
weimin c.
mason, ohio
"He did best job , He spent more time to explaining my question ."
rick B.
milford, ohio
"Mr. Rimal was professional, polite, knowledgeable, answering every question. He did a more thorough job than I have previously encountered."
brenda P.
dayton, kentucky
"Austin and Jeffrey represent the epitome of excellence, knowledge, service, patience and respect in their jobs."
sandy B.
cincinnati, ohio
"Friendly technician and he went right to work!"
antoinette R.
west chester, ohio
"showed up on time. explained what he saw finished quickly"
paul B.
cincinnati, ohio
"Because what we thought was going to be a tune-up led to issues with the blower, which then led to our entire system not working. Our fan suddenly stopped working after the second technician had fixed the issue with blower making noises. There was absolutely nothing wrong with our unit until the two techs worked on the blower wheel issues. Now our motor stopped working and we have no heat during this very cold spell. This is the worst-case scenario for what should have been a simple tune-up."
dave F.
erlanger, kentucky
"The first appointment was missed on Monday 11/8, did not receive a call to day they would not be coming. the service was good by the Tech. but they did not bring an Air Filter so Third appointment will need to be scheduled."
jim R.
cincinnati, ohio
"Technician was through explained what he was doing trouble shooted a situation with the iwave and did a great job"
brenda P.
dayton, kentucky
"Requested Service/Repair not completed. Have made several attempts to talk to someone by phone, including leaving call back messages, and am being ignored."
jim A.
cincinnati, ohio
"Everything on the checklist was addressed."
jeff S.
taylor mill, kentucky
"Was not able to complete the repairs due to part not being available"
doug C.
loveland, ohio
mike W.
cincinnati, ohio
"they completed the job at the promised time for the budgeted price."
lynne C.
florence, kentucky
"Replaced a capacitor that was replaced in last 2 years and conflicting info. about thermostat from the last time."
julie P.
maineville, ohio
"Very helpful"
lewis C.
cincinnati, ohio
ron/melody R.
hebron, kentucky
"He found our leak and fixed it !"
joseph H.
florence, kentucky
"Elijah was very detailed in his effort to solve my problems."
ms shaw S.
cincinatti, ohio
"After not having resolution nor a commitment from another plumbing service in a timely manner Knochelmann came to the rescue on a Sunday as I had no water for 1 week."
melinda L.
milford, ohio
"Great tech. Very knowledgeable"
pricetownchurch chris C.
hillsboro, ohio
"The technician did everything he knew to do to fix our system so it would be up and running the next day for our church services. He called me, after a long day of working on our 3 heat pumps, saying that everything was working as they should. I came into the building the next morning and all three of the heat pumps were not running and we couldn't get them to work. We had no heat in our auditorium for Sunday worship when the outside temp was 45 degrees."
mark S.
cincinnati, ohio
"Not quite on-time but did call ahead. Completed the tasks promptly, were polite and thorough."
david O.
union, kentucky
"Solved my problem quickly"
emma H.
cincinnati, ohio
"I need to know if the serviceman put a new filter in. Thanks"
bridget W.
augusta, kentucky
"Pleased so far with service but waiting on part that cant give me estimated date of arrival and well see if they stay in contact to let me know what is going on"
cyndi Y.
cinti, ohio
gary P.
edgewood, kentucky
gary G.
cincinnati, ohio
"service men on time, efficient, friendly, cleaned up and explained what they did"
oreste B.
west chester, ohio
karen K.
hebron, kentucky
"Jimmy knows our system and is able to assess it properly."
susan B.
ft thomas, kentucky
larry G.
cincinnati, ohio
kris M.
milford, ohio
"Excellent service and experience, tech was friendly and affable!"
bob R.
cincinnati, ohio
"Na"
brian D.
walton, kentucky
"Both representatives were professional and offered advice on selected services."
george C.
cinti, ohio
roberta L.
cincinnati, ohio
"Leonard was efficient and knew what he was doing"
doug B.
loveland, ohio
"Techs were very thorough"
nancy V.
west chester, ohio
karen C.
maineville, ohio
"Service tech left my water softner hose out if drain. I ended up with salt brine all over my hvac area. Not pleased at all"
norm K.
cincinnati, ohio
jeff S.
cincinnati, ohio
"technician had trouble with the thermostat and air filter cover (both installed previously by Knochelmann ) This did not give me much confidence in his abilities."
jason H.
covington, kentucky
"I purchased your premium membership. I still didnt get a receipt. My email is Jbomb123@live.com"
glenn V.
hebron, kentucky
theresa F.
alexandria, kentucky
"they were very efficient"
frank D.
cincinnati, ohio
"Courteous, knowledgeable."
william B.
mt orab, ohio
gene B.
cincinnati, ohio
"MAN WITH A PURPOSE AND DIRECTION."
mrs dunseath D.
cincinnati, ohio
"Sorry for the late response on this survey, I just found it buried in my email. Frustrated is the best word to describe my experience. The tech was new to servicing our unit and relied on instruction from his supervisor. Plus we discovered a mold issue in our basement around our unit that compounded things."
peggy D.
florence, kentucky
ed W.
cincinnati, ohio
"Technical superiority"
gretchen S.
cincinnati, ohio
"Started out rocky, you guys pulled through in the end"
edward B.
maineville, ohio
miss C.
maineville, ohio
george B.
west chester, ohio
james T.
cincinnati, ohio
"But I did notice, that when I switched over to Furnace just now, that our Humidifier was already on Open.,,,,,which is not correct while I was running AC"
mike Z.
liberty township, ohio
virginia H.
cincinnati, ohio
"He was cordial, considerate and took time to service the furnace -- not just in and out!"
james H.
fairfield township, ohio
"Adam was extremely through, answered any and all questions we had."
pat L.
villa hills, kentucky
"Have to come back. Didnt have needed part"
karen K.
covington, kentucky
"The plumber took the time to explain what we needed to do going forward."
jennifer B.
cincinnati, ohio
"arrived when said they would. very polite and completed jo b in an efficient and timely manner"
debbie B.
ludlow, kentucky
"Friendly, helpful, less than we expected"
george B.
cincinnati, ohio
"Good job"
tom H.
florence, kentucky
"Justin was professional , and nice ; answered my questions . On time , very helpful!"
j B.
loveland, ohio
"We were told we would receive an email bid by Monday but never did receive it"