Knochelmann Service Experts Reviews

"They are a customer friendly and I have heard from many employees a great company to work for a honest and a God loving Family own business second to none"

"Would have given a 10 but prefer techs that speak English well."

"Good technicians."

"Responding to my problem the same day was impressive!"

"Mike, and Christian both men explain to me what they were doing to mu unit and why. Mike made sure to find the leak so that Christian was able to fix properly."

"Friendly and knowledgeable technician"

"Unhappy with salesman who sold us new HVAC and water heater...he attempted to talk us into ($30K) "advantage package" monthly payment "deal". And he left out water heater in first bottom line price. Then assured us we should switch from electric to gas water heater without actually knowing how difficult that would be (as we found out when technicians came to put in gas water heater.) We never really grasped what we were paying for each separate units."

"I always get excellent service from technicians who are very capable."

"This is the second time Chase has been to our house. He is very professional and helpful."

"Technician I had was kind, explained everything very respectful I have confidence he was honest and knew what he was talking about."

"Very professional service."

"I signed up for the service plan but really don't have a clear understanding of how it works. When I scheduled the appt I thought I was scheduling a tune up and the minor leak I had would get resolved. However, the technician that came said he was after hours and didn't really know what was leaking and thought he fixed the issue. However. It's still leaking."

"Does what is needed"

"good job"

"My service person was timely and shared with me what service he had performed on the furnace. He explained in a manner that I could understand."

"Our service guy Justin, was knowledgeable and polite, and was done within the time he said he would be."

"You sent a technician out that didn't know what he was doing. He recommended expensive repairs and replacing a disposal that still works."

"Our system has had problems hard to fix. Coil ordered when not needed. Previous checking did not find the problem."

"Are good in advising on taking care of things."

"The men you sent out were helpful and very professional"

"Able to get service. The other provider of service we used in the past is too busy to bother with us."

"They have always done a great job"

"If they have the maintenance agreement, I'd recommend using it. However, I'd have liked a heads up on the cost before they did the work on each of the items they addressed. And I am still waiting for the promised itemized breakdown of the work they did. They said it would be sent by email, but all I got was my receipt of payment."

"Everyone is always friendly and knowledgeable"

"I told the dispatcher we were a commercial building and they came with residential tools. The guy was nice but did not have necessary tools to complete work. He didn't even have the tool to open a clean out lid and he is a plumber? Disappointed on quality of work and would not recommend for any business contact I have."

"Mike, gave information about my unit and vent issues..information I was unaware of."

"Kevin was very professional. He answered all our questions and his work ethic was excellent. He and his assistant completed the job with respect for the environment leaving it clean and safe."

"They are all Kind, polite, and thoughtful of our home."

"very satisfied"

"Justin did an excellent job of routine maintenance on my air conditioning unit. He was thorough and professional."

"Having a hard time fixing the problem. Works well when working. They have tried hard to fix !! ???"

"Very efficient inspection and explanation of services and options. Technician was very friendly and knowledgeable."

"Service has been great. Dominic was very professional!!!"

"He did a Awesome job!!"

"Professional service, on time and made recommendations"

"It has been over a week and I have not heard back about the issue I need resolved."

"Promptness,knowledge, and friendliness."

"Good service so far."

"Because"

"Quick and friendly service"

"Timely, courteous and easy to work with."

"the technicians are always very helpful, courteous and thorough"

"Young man seemed very knowledgeable of our system, serviced the equipment efficiently and took time to answer our questions and explain his work."

"Micheal Carter arrived on time and was very professional courteous and knowledgeable and had us up and running in a short amount of time."

"Te last service rep was great and corrected the problem of water collecting in the pan below the hair handler. However, I am concered he was not authorized to contact Trane support but solved the problem anyway. I understand your firm is nolonger a authorized Trane dealer. How does this affect warrenty?"

"All my interactions with staff were professional, informative and each person was easy to speak to regarding my project."

"knowledgeable tech, friendly and courteous"

"Puspa was amazing!"

"Service"

"Great and speedy service."

"Easy scheduling. Professional and reliable service techs and customer service reps."

"Knochelman Experts delivers what they promise at an affordable rate, even on Sundays!"

"I am not unhappy but I am totally not happy since I do not know exactly what my payments will be. The next day or so one man suggested that I get a new furnace I think that was inappropriate since I was just getting this AC. I have to use this service since I am getting the new AC.I think that I was pressured and I am a senior citizen woman who has to take time to think and thinks about things. I will continue with Service since I have been a customer for many many years. I didn't have time to call around and compare prices. I was happy that the workman installed the equipment in a few short hours."

"Service with a smile, convenient to schedule, honest assessment."

"Michael was excellent!! He was knowledgeable and efficient which made me feel confident with the service!"

"Tech did an excellent job and gave me a discount the only reason for the 8 is because they showed up a day late"

"Every time we have called, you have been here quickly and in the time frame you promised."

"This is the second time I took this Customer Satisfaction Survey"

"I am not sure I got the best recommendation to resolve my situation."

"Nice"

"Very quick to respond, very professional"

"On 7/11, I requested more information concerning the 2 items quoted on my receipt, but I still haven't received a reply."

"Customer service was very poor"

"Tech needed to return the following week. We did reschedule and he did all of the necessary work. Very good in his explanation of what needed to be done."

"The technician was great"

"professional and respectful of our home."

"Puspa did quick, accurate troubleshooting and kept us from suffering on an excessive heat day. We appreciated his staying overtime to fix the unit."

"The service has been good, and the technicians seem knowledgeable and friendly."

"John is a very experienced, knowledgable, service expert that communicated with me more than I expected and I appreciated it very much!"

"Professional, informative and efficient."

"It was easy to schedule an appointment and get scheduled the next day. The technician was very friendly, punctual, and efficient. Elijah was knowledgeable and answered my questions."

"Professional, prompt, courteous and did the job right the first time."

"Happy with the service"

"The gentleman that came out was great"

"Seem to be keeping my system running but receipts arent itemized."

"rep came but thought it was for an estimate on duct cleaning. I was expecting ducts to be cleaned as your previous rep had advised saying it uld clean the coils in the electric furnace and take care of base pan filling up. the last rep did not look at colis in furnace.."

"The service man was prompt and courteous. Called and told me when he would arrive and arrived at that time."

"We have been customers for years and have always been totally satisfied. Justin was friendly, helpful, efficient, and professional."

"We worked thru Costco, If we worked thru some one else who knows who we would have chosen."

"Competent,reliable service."

"The service expert was very thorough."

"Technician always on time and polite and dont mind me walking through everything they do and asking questions"

"Great service personnel. Friendly and helpful"

"Excellent customer service via both phone and service technician"

"Great and honest service"

"Technician let me know his approximate arrival time and arrived on time."

"Fast, professional and fair service."

"Excellent and quick service with their coverage program"

"Prompt service, professionalism"

"Great service."

"The tech.'s came sized up the problem and went about fixing it. worked well as a team., Fixed the problem quickly."

"I have used Knochelman for a long time and my experience has always been good."

"When beyond to make it happen with payment plan."

"Not only was it next day service it was same day sales service when it was determined the system needed to be replaced. Ultra prompt and thorough."

"Very knowledgeable Worked quickly Friendly Great experience"

"Because Justin did a wonderful job -- EXTREMELY conscientious and courteous"

"Very good hvac techs"

"I tried submitting review on Google Maps and couldn't get it to work so I am using this format. Michael Carter was very courteous and knowledgeable and anxious to complete the work to meet my needs. I appreciated his efforts."

"On time serviceand professional and courteous service'"

"Our technician was exceptionally skilled and worked very hard for us."

"Ron was attentive and showed great care and concern on resolving my issue with the plumbing. This was a great experience and Ron was a true professional in every sense of the word. Great at his job!!!"

"Mike Carter is a real asset to your company. He knows his stuff, and we are always pleased with his work."

"past experience and quality of technicians are great."

"Service provider gave adequate explanation of pipe drip. Otherwise, for the drain problem he basically said to call a different company. Didn't suggest pipe drain auger which other company did for $100. Your technician charged us $66 just for coming out and not doing anything."

"Michael did a great job, and made great assessments and recommendations."

"Very pleased with the service person. Very kind, helpful and understanding. Great job!"

"I have the Plus plan and was told when I called there would be no charge to see why my home was not cooling as it did before since I had just a few weeks before had a full Spring tune-up. And then at the end of the visit despite nothing was done to remedy the problem other than to just look at my cooling system was charged an $89.00 diagnostic fee but nothing was diagnosed. I called to question why I was charged when I was told there would not be a charge and was told Mike would be in touch with me. As of today, I have not received a call back from Mike."

"I was unable to get home in time for maintenance.. My was was here for the maintenance. The following are her comments: He's very good! Justin made me feel feel very comfortable. Conversatio easy and natural. Thanks ! Have a nice day!"

"I've always been pleased with the professionalism of the Knochelmann staff that I've dealt with."

"The technician was very professional and knowledgeable without misrepresenting the limits of his expertise."

"Ron did efficient and excellent work"

"Good communication. The technician was knowledgeable and kind."

"Technician was very knowledgeable and did a fantastic job"

"Excellent straight forward service"

"Very professional service."

"Excellent customer service and explanation of service rendered."

"I was very satisfied with Justin on his visit. i also like paying one price foe the whole year"

"Knochelmann Service Expert representatives have always been very helpful and informative when ever they have been in my home. I never felt pressured to buy or replace the furnace or water heater."

"Plumber was very nice, on time, and worked hard to find and fix the issue. They were also able to get me an appointment same-day."

"Very through service by the technician."

"He spent a lot of time cleaning the AC , service was good ."

"I have had terrible service all around. I would not recommend this company. Ive spent hours on the phone with customer service, multiple technicians who have not followed up on service calls, and am now over a week into the AC not being repaired. Customer service has now told me multiple times that main office would call me to discuss my concerns and no follow up has been given."

"good service"

"Service"

"Dominic showed up on time. Was polite and explained everything he did to the hvac system to me. Very helpful."

"Dustin was excellent! We had to have some work done on our AC. He was able to get the part order, it was in stock and he came out and put it on in a timely manner. Very professional and polite!"

"Arrived in a timely manner as scheduled (8-10). Very nice & efficient."

"Friendly, professional and knowledgeable"

"Problem solved and the representative was very pleasant."

"Competent"

"Justin provided excellent service. He was professional, knowledgeable and answered all the questions I asked regarding the service tune-up. I think he is a real asset to your company. I've been a Knochelmann's customer for many years."

"If I could get the problem fixed, That would be great. Seems like I need a new thermostat. Going on the third one whenever I hear next."

"Puspa was efficient and responsive to my questions."

"As always, the techs were on time, did what needed to be done, and left my house as clean, if not cleaner, than it was when they arrived."

"Dominic did a fantastic job and was really informative about the condition of my AC"

"The serviceman arrived promptly and immediately started to work. He worked quietly without disrupting what I was doing. Upon completion he told me the results of his inspections and asked if I had any questions before he left.."

"Dominic was careful, competent and courteous. i"

"Guy was very efficient and professional."

"fast courteous service"

"A/C was working when they came to do annual maintenance and now it has to be replaced. You might say I am unhappy. I will go not have Knochelmann back in my house."

"Didnt have the right thermostat on his truck, put on temporary one so my air would work. Has to come back out when correct thermostat is available to complete the job. Had to make 3 appointments to get a technician out to look at my problem."

"Problem was not solved originally. Service tech had to come back a second time. Not through in the work and inspecting that the problem was resolved the first time. Did not appreciate the salesman being brought in to sell us on buying a new system. Kind of wish I would have got a heads up on that."

"Was professional, considerate"

"Since he tested shutoff valves, the water pressure is reduced. He had set the valves so tight they could not be opened further. Water pr3ssureis greatly reduced"

"Issue not resolved. Was charged for service that shouldve been included in my service plan. Called different company. Was told it was a faulty sensor covered under warranty. Will never use your company again."

"I thought I would need a new water heater, but the technician was able to repair it. He talked to me and explained clearly everything he was doing. Great personality."

"Quick efficient service and very nice."

"Appointment was not available until a week later that requested - then because of "emergencies" was going to be shifted 2 days? Then the tech called to say he was 35 min out - when I called back 2 hours later they sent someone else out. Unprofessional to say the least."

"He was very personable and efficient."

"The service was very good. Only complaint was the sales effort to sell waterheater when the goal is to fix my broken AC. Do not send pushy sales guy when making service calls."

"Very professional and very clear in explanations."

"Both professional technicians (back to back days to complete job) were prompt and knowledgeable. They were very happy to walk me through what needed to be done and left me great instructions on my new equipment."

"Mike and Chuck were friendly, clean and knowledgeable"

"Have been here 3 times in 2 weeks and still no results. Have spent over $1200.00 and furnace is still not working."

"Puspa was very honest and nice and patient."

"Courteous,"

"I was very satisfied with the salesman that came to my home, he rejuvenated my faith in Knochelman. And the install team did a very good job. However, it went very downhill after that."

"The plumber Brian was friendly and very knowledgeable."

"The technician was polite, knowledgeable and didnt try to sell me on anything. Explained the service report to findings me clearly ."

"Technician was thorough, knowledgeable, and friendly. We were very pleased and will ask for him again."

"Knowledge"

"Fixed the thermostat and owned the mistake"

"Very professional and explained steps needed to keep my unit running."

"My tech Matt was very professional and knowledgeable. On his follow up visit with his supervisor he again showed respect for me and my home, professionalism, knowledge as well as the supervisor. Thank you all."

"Elijah was courteous and explained results."

"Technician identified the problem and replaced the failed component"

"Employee worked hard to make adjustments for better air flow upstairs."

"Gauge out of calibration caused mis-diagnosis and revisit. Overall technician did a great job with the repair."

"Very knowledgeable! Chase is great"

"Very professional service. Friendly and did not press for additional products which sometimes happens."

"They were professional. They were on time, quick, and courteous."

"Very knowledgeable and friendly."

"Great job"

"After 3 rescheduled appointments, the part we need still has not been attached."

"please call or email"

"Technician reassembled furnace/air handler improperly resulting in thermostat and furnace not functioning. I reassembled air handler after technician left and air handler and furnace began to work. Tech also left lights on and doors open."

"The tech was amazing."

"Justin was very friendly, knowledgeable and very friendly."

"he was very knowledgeable answering my questions about various plumbing matters."

"Justin did a great job"

"Tech was very knowledgeable, thorough and friendly"

"Knowledgeable, polite and caring"

"The service was started within the time window and was very professionally done"

"Mike R. was great. He wore shoe covings and masked without being prompted. He caught a gas leak as well."

"Very professional and knowledgeable."

"Good service"

"Some!"

"friendly professional service. answered all questions."

"Very professional and knowledgeable"

"My furnace quit working and it is very cold outside! I put a call in at 9:45 pm, and received a return call within 15 minutes. Dustin lived over an hour away from where I do, but came and worked on my furnace, and got it up and running. He still had over an hours drive to get home and had to work at 8 am the next morning. He was so wonderful!!! I will ask for him every time!!!!!"

"Someone answered the phone and scheduled us right away. Logan was honest when he referred us to Joe. Joe took care of us in no time. We couldn't have been more please with the friendly and honest service."

"I've found the technicians are usually trying to sell something."

"Jake was curtious and thorough in his job"

"Dave and Matthew displays outstanding customer service, knowledgeable, friendly and respectful of my home. Glad Dave's back with Knochelmann"

"Theyn were both efficient and instructive"

"Puspa was professional, efficient and timely."

"SERVICE TECH ARRIVED ON TIME. PLEASANT AND APPEARED TO KNOW WHAT HE WAS DOING."

"The service tech was really nice and seemed knowledgeable. He was quick and helpful. . I did not like the pricing however- but I know that was not the service tech's fault.. I had an email that said $79 for service and NOTHING about a charge to come do the service. ."

"Puspa provided Great service!"

"Technician was very professional and polite."

"Everything went very smooth ."

"Justin arrived during expected time-frame, called 10 min out, and was professional and well-organized."

"They were quick and efficient. They didn't try to upsell me as other companies have."

"The technician that did my work was VERY courteous, nice, caring and seemed VERY knowledgeable in what needed to be done. So thankful and blessed he was so caring and honest."

"Both Michael and Billy were very straight forward with me and didnt try to persuade me one way or the other. And they did great work."

"They were courteous and completed the work in the timely manner."

"Technician was excellent, polite and knew what he was doing."

"I needed the wax ring on my toilet replaced and the tech knew starting out he was working on a toilet. Yet, when the tech got here he discovered he had no wax seals on his truck. I had to wait 1 hour for the guy to go to Home Depot, and only Home Depot to buy more seals. Mine was a somewhat common repair, he should have made certain he had the correct parts on his truck before coming to do the job."

"Brian was very personable and pointed out problems I didn't know about."

"Tech was helpful."

"No complaints."

"He told me that he saw some mold and took care of it."

"All of the Techs I have dealt with have been friendly and professional, willing to answer any questions I have."

"Jake, Dan, Dustin and Damian found the problems, worked to correct and repaired the system. What more could ask. Thank you."

"For the second time in a row the tech went to a similar address in Kentucky when I live in ohio. The tech blames dispatch, dispatch blames the tech. The first time the tech was a half hour after the two hour window and I had to cancel and reschedule. This time after saying they would be there a half hour into the window of time he finally got here in the last thirty minutes of the window. I dont know whAt is wrong with your people but GET IT FIXED or I am using someone else when the warranty runs out in about a year and wont come back. My time is at least as valuable as your time."

"Very satisfied with Brians work and professionalism. The 10 rankings below are for Brians work only. Ranking of 1 for all others. Lucas was very inexperienced and unprofessional to be quoting jobs. Price quoted by Lucas was extremely high and would not have approved for the work to be done if I wasnt informed I still had to pay him $99 for his quote regardless if any work was done or not. Also, has to call customer service numerous times to get my job completed. Will never use Knochelman services again and will let all my family and friends know Knochelman is overpriced and unprofessional and to use a different provider for services they may need."

"Technician was very helpful. He took to explain softening system details. Very courteous."

"The plumber was very knowledgeable and courteous."

"Several concerns. I scheduled an AC tune-up but when he got here he said it was for the furnace. I have a humidifier on the furnace and asked him to turn it off and to divert the airflow from the humidifier and told him where it was. He turned off one section but not the other. One of the technicians used our restroom without asking. We would have been fine with this but he left the toilet seat up and wet on the floor. When they came back into the house they didn't wear booties and put dirt onto the hardwood floors which my wife was in the process of cleaning. She had just finished that part and had told them. Originally was scheduled for a different day but they called that day to say they couldn't make it."

"Knowledgeable, courteous, pleasant, time efficient."

"Thorough and complete. Fixed issue"

"Your good. But everytime you come you try to sale us something."

"Very thorough"

"I have had problems getting needed work done and with follow up,after appointments. I have called to schedule and have explained what was needed to be done. When the technician came he did not have the information I provided. I had to schedule a second service call. The technician stated he would follow up after his first visit. This never occurred so I called to make a follow up visit. This seems to be a systems problem as I have had a similar issue like his before. Information does not seem to be passed on so these kind of issues arise. Makes for frustrating interaction. Each person I dealt with was courteous and respectful so that is not part of this problem."

"Techs arrived, respected our home, and went straight to the work. Worked diligently, informed us if they had any questions and reviewed items with us prior to leaving"

"Took several months to get a filter"

"I feel as though once Brent realized that this was a rental unit that we were looking to upgrade, the interest was lost. No measurements were taken, no pictures, no notes. I was told to go to the website and look up the Advantage Plan for Landlords. Not what I was looking to hear or have explained to me. Very sorry that it turned out this way."

"The person did a great job. He was early and notified me and was able to complete the project without any issues."

"Dustin was very courteous professional and knew his job well"

"Henwas not able to fix the problem with the water heater."

"Attention to detail and communication by the servicemen were most important to us."

"Our serviceman took the time to return the next day with UV light needed."

"Honest evaluation and he worked diligently to get the job completed."

"Logan did a great job!!"

"Great service and very professional."

"Explained things"

"Answered all of my concerns."

"The service was complete and efficient. The service rep was courteous, knwledgeable and informative."

"Elijah was personable, knowledgeable, and thorough. Please make sure he gets his tip."

"Well informed and friendly technicians who took their time to explain process snd anything I needed to know. Where patient , efficient and professional. Cleaned up afterwards as well!!"

"Fixed my problem & got my furnace working"

"Patrick did a great job!"

"Very courteous & helpful"

"Very professional and quick"

"The technicians were very efficient in the install of my furnace. They were quick and clean everything up. Even took a broken freezer, which was in the way of install and disposed of it for me. Very helpful."

"I called at 11:05a, was scheduled for a 2p-4p window the same day and by 1:05pm the technician was already calling to see if I was available. This is the second interaction with Knochelmann that was scheduled the same day that I called."

"They were on time. Called before they arrived. Went through our system thoroughly and answered all of my questions."

"Elijah did an excellent job replacing my furnace filter, cleaning and making sure that everything was running in peak condition. He was polite and make a point of leaving everything just as it had been."

"Technician was very professional and friendly. Completed his inspection quickly"

"He was on time and did a great job."

"The on call plumber was courteous and kind even though it was after midnight when I needed assistance. He fixed the problem."

"Techs worked about 20 minutes, changed out a flush valve and flapper and it cost $200! Thats outrageous! Why so expensive?"

"The techs were knowledgeable and respectful"

"Ron's assessment of the drain and leak problem was spot on. He and Brooklyn, his assistant that day were courteous and took care of the situation."

"Guy is great to work with!"

"Service requested was not performed, the amount charged was more than advertised and Im unable to get ahold of anyone at the office to help me understand why."

"Good communication by technician. Replaced part, fixed the issue."