Knochelmann Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 4,215 Reviews
ed P.
loveland, ohio
ken R.
union, kentucky
richard M.
villa hills, kentucky
"Found the wi-fi ws causing the blinking yellow light!"
amy W.
cincinnati, ohio
"I asked that my HVAC equipment be services. Instead, it seemed like a sales opportunity to upsale services."
pat L.
villa hills, kentucky
"Payne made a special trip when the other technician was unable to make it."
doug C.
loveland, ohio
"Serviced A/C as requested"
patrick L.
loveland, ohio
"I had pin hole leak in my pipe and Payne did a fantastic job to fix the issue and cleaned up after he was done."
james M.
cincinnati, ohio
"Payne was a pleasure to work with and installed a new tankless water heater in the time he said it would take.."
harold B.
mason, ohio
"Been using service for years and service people have always been nice, efficient , and I have never had a breakdown."
james M.
independence, kentucky
judy S.
loveland, ohio
elaine L.
florence, kentucky
"Technician arrived within promised window, was very professional, and resolved our problem to our satisfaction."
denise H.
cincinnati, ohio
"Even though he was later than expected, we could tell it was because he must have been very thorough with the previous customer, since that's how he teated our home and A/C system. Very nice guy!"
minda C.
mason, ohio
nicholas K.
highland heights, ohio
"No call no show."
mike W.
west chester, ohio
james H.
glendale, ohio
"Quick, efficient, and saved me $$ which is always a bonus."
dominic I.
okeana, ohio
"very courteous & knowledgeable , had answered my questions"
greg S.
independence, kentucky
"chase was right on time . and he got to work as soon as he was in the door. we have a older house. and of course pipes are older, had problems. but chase knew the right parts, tools, to get the job done. great technician."
philip M.
loveland, ohio
dan W.
cincinnati, ohio
"The service was the usual professional and efficient service I have always received from Knochelman Service Experts."
kirk D.
bellvue, kentucky
"I know I marked all 10s but they are truly deserved. Robert Durnwald and the technician that came yesterday and the team today did an absolutely amazing job. From Installation speed, knowledge, and kindness to their meticulousness in wearing masks, gloves, and booties while being indoors. I felt cared for in the best way possible. They also did a superb job in clean up and landscaping around the new AC unit. They were definitely an A+ team. I wish I had gotten down all their names. Not to sell the great service I got from Robert, but credit NEEDS to be shared/give with the techs as well. Thanks again!"
al K.
cincinnati, ohio
"Both technicians took the time to help educate me about the service that was recommended. Both technicians were very polite and displayed a a strong and caring work ethic."
mark C.
crestview hills, kentucky
bonnie S.
anderson, ohio
"They were very courteous. They wore gloves and covers on their shoes. When finished, they communicated to us in a very professional manner."
john R.
west chester, ohio
donna L.
cincinnati, ohio
mark K.
ryland heights, kentucky
"I had an appointment on a Saturday. I received a call confirming my appointment early Saturday morning. My appointment was scheduled between 11-2. I called them at 3:00 asking if they were still coming they confirmed Yes. Around 5:00 pm I received a call stating they would not be making the appointment. They gave me estimate over the phone which was $7,500 to $20,000. I explained that was quite a range. I asked if I could get a true estimate. A new appointment was made for Monday and again I was stood up. This time NO CALL and NO SHOW!!! Missed twos days from work for this kind of service!!"
susan J.
cincinnati, ohio
roberta L.
cincinnati, ohio
"Prompt"
myles W.
cold springs, kentucky
"Quick appointment, Accurate time response"
steve A.
union, kentucky
"James was on time, he was knowledgeable and courteous. He was helpful."
patrick L.
loveland, ohio
"I thought my 17 year old sump pump had gone bad. Payne came and determined that the plug had been knocked out of the socket. He saved me $600! He could have replaced it and I would never had known it was only a plug issue. Thank you Payne and Knochelman! I called you guys because 30 days ago, my water heater went out and within 4 hours I had a new water heater installed and the technician was great. I wish I remembered his name. Knochelman is the only place I will call in the future."
jim R.
alexandria, kentucky
"Patric Blevins was very professional, knowledgeable, on time and left the area very clean."
colleen B.
liberty township, ohio
"They got me an appointment in less than 24 hrs and joe was absolutely fantastic!"
fran L.
blue ash, ohio
jason G.
cincinnati, ohio
"Fixed a troublesome leak and avoided unnecessary contact / risk throughout this coronavirus issue"
norm K.
cincinnati, ohio
sandy E.
cincinnati, ohio
"Came on time, fixed problem, cleaned up when finished"
damen H.
west chester, ohio
"Chase was amazing. Could not all for a better tech."
jeff K.
cincinnati, ohio
"Ron was very personable and professional. He cleared our drain, was careful to keep the area clean, and put us at ease by carefully following the COVID prevention measures."
john M.
loveland, ohio
"Mr. Godfrey did a fine job and explained what he was doing, which I always appreciate."
kathy D.
cincinnati, ohio
"Lenard did a great job. He is always friendly and professional"
bill M.
burlington, kentucky
james T.
cincinnati, ohio
"ON TIME! Clean, efficient, informative"
les R.
liberty township, ohio
richard H.
union, kentucky
"Michael was very professional"
robert S.
burlington, kentucky
raymond T.
cincinnati, ohio
"Would like a call a few minutes before youre at the door."
jeff M.
reading, ohio
"They were thorough and showed me the sewer line was completely open and flowing before they wrapped up"
elizabeth R.
covington, kentucky
"He was quick and fixed the problem"
craig D.
cincinnati, ohio
"Didi not leave the job until he figured out the problem"
karen K.
covington, kentucky
"Patrick was thorough and professional."
mr patel P.
montgomery, ohio
vicky D.
west chester, ohio
"Thorough, quick and nice"
richard R.
melbourne, kentucky
"supposed to replace compressor but no follow up done"
ed W.
cincinnati, ohio
"Tech explained some technical terms to help me resolve an ongoing is with my AC unit. Also explained MERV and how its qorks with filters"
joanne S.
cincinnati, ohio
"He was informative after the service. He didn't remove his trash before leaving the furnace or ask us to remove, found much later after he left. He didn't make clear if I needed to call for a reservice because water was shut off on the street and air conditioner wasn't cleaned."
mike M.
union, kentucky
"Michael arrived on time and gave me the 3 thumbscrews to replace the one I lost (off the filter door). He also looked at the heat pumps and educated me on the UV filter system in case I was interested in getting it."
dan S.
lakeside park, kentucky
"Based on what I observed, he did a good job."
josephine c.
cincinnati, ohio
"They were professional, clean and informative"
trudy B.
verona, kentucky
"The tech was on time and service was very efficient"
gary A.
cincinnati, ohio
pamela B.
cincinnati, ohio
"Terrific technicians"
melissa S.
liberty twp, ohio
"Patrick consistently provides outstanding customer service and is very knowledgeable about my systems."
roberto M.
cincinnati, ohio
geneva C.
cold spring, kentucky
"Timely. Courteous and explained repairs and need to return."
erin L.
fort thomas , kentucky
"Informative and friendly"
anca G.
hebron, kentucky
"Your serviceman was very pleasant, helpful, informative. Also, I had an air conditioner inspection same day as plumbing. Both of these young men were excellent."
tammy R.
lebanon, ohio
"The gentleman was late. And seemed to take a very long time to do the cleaning. I was almost late getting kids from school. Also last time I had my unit cleaned I paid for a new filter for the top of the unit and was told it would last a long time. And now I am told its molded and need to buy a new one. Which I did not do so. I need answers about this."
tim N.
cincinnati, ohio
"Technician Joe was friendly, prompt and explained what was wrong with the toilet so that even I could fix it next time if it happened."
lucky J.
batavia, ohio
"Jamie did a great job, even though he needed to return 2 additional times."
terry C.
florence, kentucky
"He did a good job."
mike M.
union, kentucky
"I lost a thumbscrew to the filter cover on one of my units. The person on the phone said the technician would have it on his truck. He came out but didn't have it. He said he'd bring it the next day. The next day he came out but needed to get the mod & ser nr of the unit. The thumbscrew is now on order."
steven M.
milford, ohio
"They answered all of my questions"
paul B.
elsmere, kentucky
jerry R.
cincinnati, ohio
"Technician was very efficient."
darsol C.
union, kentucky
"They did not reset the thermostat and I still do not have it reset properly. Cannot reconnect the wifi. Will not connect with ny cell phone."
john R.
florence, kentucky
"Patrick was friendly and explained everything."
katy C.
trenton, ohio
john R.
west chester, ohio
stacy K.
loveland, ohio
kris O.
covington, kentucky
"The plumbers that came were very informative and knowledgeable. They took there time to make sure everything was right."
william B.
edgewood, kentucky
"quick thorough, polite and informative !!"
william G.
cincinnati, ohio
wayne K.
cincinnati, ohio
"Service provided on time and inspection was thorough."
michael M.
walton, kentucky
jerry S.
cincinnati, ohio
"Diagnosed the problem put the time in to track down a replacement part and get installed before declaring the job was done."
leisa B.
south lebanon, ohio
rick M.
cincinnati, ohio
kathy N.
lakeside park, kentucky
"Friendly, competent and explained service."
gil W.
harrison, ohio
"He explained what he was doing and why."
william P.
cincinnati, ohio
"The service was quick and to the point and the tech Joseph was very helpful"
randall S.
milford, ohio
albert K.
independence, kentucky
adele F.
cincinnati, ohio
mike C.
sharonville, ohio
"Received quote quickly. And started the work as soon as I got a PO number. The very next day."
maryann F.
loveland, ohio
"Teance was very pleasant, polite, and honest. Would definitely have him as our technician for future services."
oscar B.
cincinnati, ohio
carol B.
dayton, kentucky
"Prompt service, courteous technician, Joe informed us of progress on job. Cleaned up any,mess when done."
tom L.
south lebanon, ohio
daniel T.
west chester, ohio
"Good service and friendly technician."
wesley C.
ft thomas, kentucky
"No one showed up. I had a missed call around 10am but no message was left. Since my appointment wasnt until noon I didnt think it was for my hvac system."
gloria R.
cincinnati, ohio
"Efficent"
walter S.
cincinnati, ohio
"Leonard did a very good job overall - with detailed attention to making sure everything was working right"
katherine T.
cincinnati, ohio
mohammad E.
mason, ohio
"On time. You always try to sell me a new unit. Im tired of it."
aurelie S.
west chester, ohio
"Dr. Leonard was very knowledgeable, very professional and very easy to speak with. He advised us on new systems to be installed on our furnace to address our current problems. We have planned some upgrades to our system to be done by him in the spring."
james H.
fairfield township, ohio
"Professionalism"
sandra S.
goshen, ohio
"Very polite techs. Randy was super and I will be requesting him from now on!"
bernie R.
west chester, ohio
"Was amazed that you provided the service on late .Friday nite. And Leonard knew exactly what to do. Very, very pleased and happy w Knochelmann service."
angelica B.
mason, ohio
julie A.
florence, kentucky
"Very helpful and knowledgeable!"
mary M.
florence, kentucky
todd H.
florence, kentucky
"On time and professional"
lee B.
mason, ohio
j H.
cincinnati , ohio
"Very professional and pinpointed the issue quickly"
joe M.
burlington, kentucky
"All 3 of the servicemen who cleaned our ducts and blower-----were excellent and such polite men"
scott P.
walton, kentucky
tim M.
milford, ohio
ian F.
cincinnati, ohio
"Ron was extremely pleasant and helpful. We will ask for him again!"
michele C.
sharonville , ohio
"Technician informed me what he was looking at every step of the way. He was polite and professional. The work was done in a timely manner."
steven A.
cincinnati, ohio
"the technician quickly identified the problem, and repaired it.. He was very efficient and helpful. excellent customer service!"
leonard K.
cincinnati, ohio
"Dalton H. and Jon S. were very friendly, knowledgeable and did excellent work. They explained how to use my new furnace and air conditioner very well and I couldn't be more pleased with the job they did."
patrick L.
loveland, ohio
"Mark was absolutely awesome! Professional, knowledgeable, kind."
lesly S.
cincinnati, ohio
"Very nice person, left area clean, helped me with filter, and all round good job. Came exactly when he said he would also"
patty G.
florence, kentucky
"Tech told me everything he was doing and the results."
jason M.
cincinnati, ohio
steven P.
west chester, ohio
"The 2 technicians answered a lot of my questions and explained everything that they were doing."
william W.
glendale, ohio
"Chase Atkins provide a through and professional service call and I would use his services again."
dan B.
petersburg, kentucky
"The technician was very nice, listened to my concerns and answered my questions. But the problems with my system persisted, just as they have after most visits for repairs to this system."
claire M.
cincinnati, ohio
"Mark was efficient and explained my questions. I never give a 10 rating to the question you askef"
richard L.
cincinnati, ohio
"Tech was thorough and very pleasant."
jennifer B.
hebron, kentucky
"Nice enough. My only issue was the solution to my sink clog was a $600 jet cleaning. Offered a longer snake solution but made it sound like it would be a viable one. Made me leary."
tom R.
cincinnati, ohio
"Respected our house"
adja D.
erlanger, kentucky
"Rob came with his supervisor. They got right on task to determine the issue with the furnace previously checked by another company. Their findings show that the previous company was just interested in selling us services we do not need yet. It was just heartbreaking! We believe Knochelmann has integrity. Thanks!"
vincent W.
cincinati, ohio
"prompt; knowledgeable; he recorded some feedback from customer about install issue;waiting on followup from service department."
ed W.
villa hills, kentucky
"The customer service and attitude of all the technicians Ive had the honor or interacting with over the course of these last 6 months has been wonderful and refreshing!"
mike M.
union, kentucky
"Patrick arrived early and seemed to do a thorough job of checking our two systems. He also remedied the problem I'd had with the seal where the heat pump tubing of the one system entered the house."
samantha B.
cincinnati, ohio
"Very informative and helpful in answering all my questions"
mike W.
cincinnati, ohio
"Technician was very personable, and professional. He forgot to turn down my thermostat before leaving, but beyond that i liked and trusted him."
raymond T.
cincinnati, ohio
"We are consistently pleased with your dependable service and caring. Usually we get a call before the Service expert arrives. Wires seem to have been crossed concerning a plumbing inspection and hot water heater? We trust the excellence of your team."
antoinette W.
cincinnati, ohio
"He was very curious and he did an excellent job. Chase also informed of the plan to get a water heater. I do need a new water heater."
sean W.
hebron, kentucky
"Stanley was able to quickly diagnose and fix the issue that your previous employee whiffed on. He was also very personable."
cleona W.
cincinnati, ohio
"Very nice. Polite. Explained his work . showed me how to set up my phone with thermostat"
john M.
loveland, ohio
"He was prompt, courteous, efficient, thorough and knowledgeable."
annette H.
harrison, ohio
"He gave me so much helpful information. And was so nice."
katherine R.
ft thomas, kentucky
"It was a snowy day, he called ahead of time to be sure it was still a good time. Even asked if I needed anything picked up on his way here."
terry D.
mason, ohio
"Leonard was courteous, efficient and explained the UV operation clearly"
john H.
fairfield, ohio
"Your crew was very knowlegeable and professional I gave them an gold S plus star"
vivian F.
hebron, kentucky
"He was efficient and courteous."
kim M.
alexandria, kentucky
"We requested a quote on Geothermal installation. The Knochelmann rep came to the house and said they don't do Geothermal. Really? That's not what your website says."
melissa S.
liberty twp, ohio
"Patrick took the time to listen to me when I explained what was happening, his knowledge of my system was reassuring and his friendliness and high level of customer service made the experience a 10."
jana M.
batavia, ohio
ronald M.
springdale, ohio
greg C.
cincinati, ohio
"My humidifier pad needed to be changed but the tech did not have the part available. I had to buy and install the part myself. I am paying for service I feel I am not receiving."
francis K.
cincinnati, ohio
"It took 3 days of misdiagnosis to resolve the issue."
ken C.
loveland, ohio
"Quick, accurate service"
paul H.
milford, ohio
"Good"
lynn S.
cincinnati, ohio
jennifer S.
florence, kentucky
"Dan was very friendly and professional."
dan W.
cincinnati, ohio
"Contact with, and workmanship of, technician was professional, informative and efficient. Same technician performed both a scheduled "plumbing Inspection", and a "followup repair" of an item discovered by the inspection."
kyle K.
florence, kentucky
"Chase Atkins my tech was very pleasant and explained everything regarding the plumbing issue I had"
marty B.
milford, ohio
kenneth D.
taylor mill, kentucky
"i FORGOT, STANLEY WAS HERE BEFORE, AND HOW GOOD HE WAS, HE DOES KNOW HIS OIL FURNACES."
karen P.
burlington, kentucky
"Very polite and explained anything I asked about."
kenny B.
cincinnati, ohio
"He explained everything"
robert P.
cincinnati, ohio
"Stanley was very professional, arrived on time and worked quickly. He thoroughly explained everything to me in a manner I could understand and gave some great recommendations to keep my unit working optimally."
kristy F.
georgetown, ohio
"Jimmy goes above and beyond with all the work he does. All he had to do was replace a fan motor and while he had the unit apart he cleaned everything to. I wish all techs were as caring as him."
kim B.
fort mitchell, kentucky
"So pleasant to deal with"
victoria K.
indepedence, kentucky
"Cause they charged me $99.00 for just looking at my furnace. Then I couldnt afford to have it fixed or buy a new one."
greg C.
cincinnati, ohio
"Technician arrived on time and was very professional."
molly R.
erlanger , kentucky
"Mr. Carter was prompt, courteous, competent, and efficient in identifying the problem and proposing a solution."
charles S.
union, kentucky
"Serviceman was quick and let me know everything was ok. He did not update the service record on my furnace so I had to call the office and ensure that my warranty service wasnt going to lapse."
richard V.
ft wright, kentucky
"Patrick was on time, efficient, and helpful."
linda F.
loveland, ohio
"they were very knowlegable"
george C.
cinti, ohio
jane C.
cincinnati, ohio
"Technician was very pleasant, effectient and explained all the work to me I neglected to get his name but he was a hard worker"
wade C.
lebanon, ohio
"Thorough, competent & professional"
kim F.
west chester, ohio
"courteous, complete and explained what he did"
d.s. G.
cincinnati, ohio
jonathon B.
clifton, ohio
adam H.
florence, kentucky
"Michael was great. Very friendly and took the time to explain what he was doing to service my heating system. Also provided tips to maintain my system."
ronald W.
cincinnati, ohio
bill O.
burlington, kentucky
chris S.
cincinnati, ohio
"Company failed to contact me 30 min prior to arrival"
matt W.
morrow, ohio
"on time. efficient with his time. good explanations to customer."
jim T.
cincinnati, ohio
janet J.
cincinnati, ohio
"Tech was very friendly, fixed the problem, all in a timely manner."
ronald B.
fairfield, ohio
"Technician was very thorough and professional."
glenn M.
batavia, ohio
"Well satisfied with their performances."
donald M.
florence, kentucky
"SCOTT WAS VERY HELPFUL AND KNOWLEDGE OF MY FURNACE AND LETTING ME KNOW WHAT I NEEDED"
al B.
covington, kentucky
"Both gentleman were very courteous and cordial."
patrick M.
erlanger, kentucky
"Fast emergency service"
rita G.
cincinnati, ohio
"Chase called before he came and he was punctual. He was here to inspect the plumbing. He was friendly and very efficient. He was knowledgeable about the plumbing and answered. He answered my questions and did a thorough job."
sandy E.
cincinnati, ohio
fran T.
cincinnati, ohio
"Lonnie was very professional and thorough with the inspection and service of our home heating/cooling system. He provided the type of service one would expect!"
doris P.
cincinnati, ohio
"Scott was very professional yet friendly, and worked quickly and efficiently."
sue R.
cincinnati, ohio
"The technician arrived as scheduled, did the best he could to solve our drain problem. It couldn't be done that day, so he scheduled a return appointment for the next day. Still couldn't get to the heart of the problem, so he came back the following day. Must say that our house is built on a crawl space, so it presents a somewhat unique set of problems. But finally, Chase was able to clear the clog. I was worried that the bill would be astronomical, but it really wasn't. I was very relieved to find that my house was back in working order and I was not facing a disastrous bill."
peggy C.
covington, kentucky
lenisa C.
cincinnati, ohio
john S.
walton, kentucky
"quick, professional, conversational"
lucky J.
batavia, ohio
"Able to solve my issue quickly...both answering the phone after business hours and scheduling service the next day with the tech I requested."
jill O.
maineville, ohio
"Our technician was very nice and better than the previous one. He explained everything that we needed to know."
keith N.
hebron, kentucky
"Fast, convenient and friendly service."
kye W.
independence, kentucky
"The tech was very friendly, knowledgeable, and solved my heating issue quickly."
sandro M.
loveland, ohio
"Professional and pleasant."
jerry L.
cincinnati, ohio
"Ron was extremely knowledgeable and provided information as he worked. He was friendly and professional."
kevin D.
middletown, ohio
harold B.
mason, ohio
"Friendly, clean, efficient On time"
bradley W.
loveland, ohio
"Ron was very professional and obviously took pride in the work and service he provided. He took the time to explain everything and was very personable."
richard M.
villa hills, kentucky
"zchris did a great job and explained to me what the problem was."
odessa W.
hamilton, ohio
larry D.
lebanon, ohio
"Jamie was his typical professional, pleasant self. Quick and efficient."
andrew J.
cincinnati, ohio
"Nobody showed up"
denise B.
cincinnati, ohio
"Very knowledgeable and trustworthy"
martin C.
milford, ohio
robert C.
loveland, ohio
"Technician was very knowledgeable about the equipment, and did an excellent job inspecting the heat pump system. I would ask that he continues to be my service technician. Thank you."
gretchen J.
maineville, ohio
"There phone service was having problems. I called at 9:30 am and waited until 5:45 pm and called again because no one showed up. They then came at about 8:30 pm. That aside, they were pretty great."
julie P.
cold spring, kentucky
linda F.
loveland, ohio
"u found the leak when two other companies couldnt"
laura B.
oxford, ohio
"Leonard was so professional, funny, and so easy to talk to. He did an HVAC PM and was very thorough. No pressure to purchase anything at all. Hes definitely welcomed the next PM. Wed prefer it!"
david R.
villa hills, kentucky
"sales appointment"
robert P.
edgewood, kentucky
"The guy knew what he was doing, and that was such a refreshing change. My only complaint is that they sold me a water panel for my humidifier, but failed to put the part number on the receipt. Also the cost was very high compared to the market rate. When I did look it up via model number, I found I had be charged at LEAST 4x the market rate, even for an OEM part from Lennox. I would expect 2x the market rate for buying it off the truck, but 4x is quite excessive."
kelly B.
fort mitchell, kentucky
"Michael went out of his way to answer my questions"
bradley W.
loveland, ohio
"We had two techs come out, 1 for plumbing inspection and the other for a tune up on the furnace, both were very professional."
floyd E.
lebanon, ohio
"The technicians were very professional and more than willing to answer any questions we had."
ken D.
fairfield, ohio
"Found problem quickly and resolved it."
virgina E.
taylor mill, kentucky
"Patrick was prompt and performed the repair in a very timely manner. He was courteous and considerate."
carol M.
florence, kentucky
michael C.
crestview hills, kentucky
tony T.
loveland, ohio
"Stanley McKinney was great. He was very knowledgeable, kind, was very educational. If we ever have a problem again, we want him. He is a rock star!"
wayne O.
erlanger, kentucky
"very efficient; arrived on time and explained everything clearly; answered my questions"
karen L.
west chester, ohio
"Lonnie checked over everything with the furnace. He gave me good information. Ron checked over all the plumbing. He helped fix a couple of issues. That was very helpful."
diana L.
ft mitchell, kentucky
"Respectful, able to answer my questions."
krista L.
fairfield, ohio
joseph link L.
cincinnati, ohio
thurmond B.
cincinnati, ohio
"Due to existing conditions of home (concrete) Ken had to drill through the stairway wall to get to the cold water pipe in the basement."
john P.
cincinnati, ohio
rick K.
ft wright, kentucky
"Patrick & Randy were both courteous and professional, explaining each step in their process. The added personableness to make this a very comfortable service call."
rita P.
lebanon, ohio
robert H.
fairfield, ohio
"Appears to be working very well.both young men seemed nice.did excellent work."
harry T.
ft wright, kentucky
kent M.
cincinnati, ohio
"answered all my questions, very satisfied with work he performed"
john F.
batavia, ohio
"Tech did something outside to make the system go into defrost mode to troubleshoot an odor (dirty sock) complaint. Since that day, my system goes into defrost a couple of times an hour, which is not normal. I will have to get someone out here again to fix that. The overall experience with the purchase and installation continues to be problem after problem. This was a purchase through the Costco program and Knochelmann can't seem to get things right. I now am plagued with the odor and being told I have dirty ducts. I should have opted for the UV system as another solution to the odor. I have had heat pumps for 35 years, never cleaned ducts, never had UV lights. Never in 35 years was there any odor in my system. It operated without odor last heating season, now this year it smells. During the coolong season some wiring/control changes were made to correct improper installation. Can it be just a coincidence that now I have the odor?"
ted F.
morning view, kentucky
"Friendly, professional techs."
bob L.
ludlow, kentucky
"quick work, cheerful even though the weather was awful"
timothy kiser K.
newport, kentucky
"Did not show up for appointment. When I call there time to verify he was coming. When he finally called me he acted like he did not know I had an appointment."
jodee D.
loveland, ohio
maria C.
oxford, ohio
"The work was done quickly and efficiently and all questions were fully answered."
laura P.
cincinnati, ohio
"Scott Mooney was a great tech."
carol P.
maineville, ohio
"Chris was very pleasant but very knowledgeable. He listened carefully to our description of the problem. He quickly determined that the thermostat was the problem and that the batteries had died and needed to be replaced. He also offered options to this thermostat. We will follow us with this"
virgina E.
taylor mill, kentucky
"They were prompt and seemed very knowledgable.Poo"
john C.
mason, ohio
sherry T.
cincinnati, ohio
greg H.
ft thomas, kentucky
"Service inspection was exactly as I hoped it would be"
jane C.
cincinnati, ohio
marcia S.
cincinnati, ohio
"good service provider"
barnie G.
mason, ohio
"Was polite, professional, quick and informative."
charles L.
florence, kentucky
"Technician was polite, on time, and very knowledgable."
lori M.
cincinnati, ohio
"Techs were very friendly and professional. Explained everything clearly."
kenneth L.
cinti, ohio
allen W.
walton, kentucky
"things are up & running well. The technician did a very good job.he is a credit to your co,Thanks much,"
jennifer K.
dayton, kentucky
cathy F.
cold spring, kentucky
"All issues explained completely"
michael P.
cincinnati, ohio
"Michael was prompt, professional, and informative."
dennis C.
independence, kentucky
"Jim is best service tech Ive had to tune up my oil furnace. He was very thorough and careful to get the furnace to run as efficiently as possible. He suggestion to change the burner nozzle from a 1.0 to a .75 has made big difference in how the furnace heats the home. It is much more comfortable."
kiersten G.
cincinnati, ohio
"They were very informative and friendly."
robert T.
erlanger, kentucky
jason F.
florence, kentucky
doug S.
cincinnati, ohio
"Observant, friendly and took the time to explain what service was done and why. Also share knowledge tips"
the novak consulting group T.
cincinnati, ohio
shana R.
cincinnati, ohio
"Joe was great. The 9 score is because we had a scheduled time of 9:30 and he was not here until 10:40. He did call ahead of time to let me know he was coming around 10:30 though. He was very nice"
carlos D.
lebanon, ohio
"Scott Mooney called me when he was on his way. He arrived when he said that he would. Explained what he was going to do with my furnace. Afterwards he explained what he did, what he found and assured me that the furnace was in good working order."
bob R.
cincinnati, ohio
"Joe took the time to diagnose the problem, and was able to fix it"
george B.
west chester, ohio
diane C.
cincinnati, ohio
"Stanley was super!! Very knowledgeable and very helpful."
philip M.
loveland, ohio
carol M.
florence, kentucky
john&carol H.
williamstown, kentucky
"Patrick moved our thermostat and saved us money on the utilities and the house is the temperature on both floors are the same. No one else wanted to deal with this. He is very careful with my home and always friendly answer all questions."
charles K.
covington, kentucky
ken H.
maineville, ohio
"The technician was on time, friendly, thorough, and informative re: future maintenance."
d.s. G.
cincinnati, ohio
"Tech promised to get back to me re the error messages found on our controller he wanted to check with the factory rep. No response yet"
marilyn C.
dayton, kentucky
robert W.
erlanger, kentucky
"Good complete service and explanation of function of various item"
john M.
demossville, kentucky
"When you send out JIM, I know what ever problem we have it will be fixed. Jim is a truly great person too."
annette R.
cincinnati, ohio
"Service was originally scheduled for Thursday November 21. It was rescheduled to Friday so I had to leave work early two days in a row."
david O.
blue ash, ohio
"Teance was knowledgeable and very friendly while he completed the fall tune up service call."
anca G.
hebron, kentucky
"Gave lots of helpful info. Did a great job."
bruce H.
cincinnati, ohio
kathy G.
cincinnati, ohio
nancy B.
cincinnati, ohio
"Technician was very knowledgeable, kept me informed on what he was doing, showed me how to program thermostat"
ruby semple S.
lebanon, ohio
"They seemed very knowledgeable. They replaced my furnace. They recommended that I call Pete the Plumber to replace my waterheater which was under warranty"
richard R.
melbourne, kentucky
"solver the problem wuickly"
dan G.
cincinnati, ohio
tom N.
cincinnati, ohio
"furnace air filter was not changed; humidifier was not serviced - water panel not changed. Service Experts used to service the Aprilaire humidifier, but apparently no longer does. I will be looking for someone who will service the humidifier."
gary P.
edgewood, kentucky
"New parts were installed but issue was not resolved."
edward Z.
cleves, ohio
"The techs were great. Thorough, neat, clean, polite, friendly. However, I did not receive a call to tell me someone was in transit. I called after waiting 11/2 hours to confirm that someone was in transit."
darrell H.
union, kentucky
"Joe is friendly and efficient. Mary who set up the visit was also friendly and efficient."
johnny W.
dayton, kentucky
bill F.
covington, kentucky
jenny S.
union, kentucky
lucky J.
batavia, ohio
"Jamie did a great job....from arriving on time, to taking time to answer our questions, and explaining to to us."
mary pierson P.
loveland, ohio
nick J.
west chester, ohio
"Tech did a great job explaining the issue and the steps forward to getting it resolved."
danielle B.
cincinnati, ohio
"Ronald was very thorough and honest with us."
belinda G.
cincinnati, ohio
"The technician came out the same day and fixed everything quickly; he was good-natured."
marlyn S.
loveland, ohio
"On time, courteous and friendly. All things checked out good."
rich H.
alexandria, kentucky
"Efficient and timely"
cathey O.
cincinnati, ohio
donna R.
cincinnati, ohio
al B.
covington, ohio
"Courteous, friendly and efficient"
richard M.
west chester, ohio
"very competent and thorough"
steve A.
newport, kentucky
"Just checked a couple connections. Didnt clean any ports or service item needed servicing which was causing water to drain into the furnace. I have the two furnaces side by side. But he wouldnt service the other one look at it."
courtney P.
cincinnati, ohio
"Ron was friendly, knowledgable, and shared his expertise freely."
jonathan Z.
cincinnati, ohio
"Leonard is thorough & honest."
john K.
hebron, kentucky
"Tech professional and courteous, and most importantly performed a thorough PM service. Also, very open and responsive to questions about HVAC system."
jeanne K.
cinti, ohio
roderick B.
cincinnati, ohio
frank V.
fairfield, ohio
"Tech was professional. He has serviced our units before and have had no problems with the equipment."
charles M.
cincinnati, ohio
"The tech answered all my questions and was extremely knowledgeable."
jeff W.
ft wright, kentucky
gary J.
cincinnati, ohio
"Stanley did a great job and was pleasant and professional. My only issue was that I scheduled an appointment weeks in advance and then was told the day before that no one could come at that time so had to reschedule. Then the next day, there were two Knochelmann trucks on my street. Also, in answer to question #4, we did recommend Knochelmann to a friend. They had you install a new system and has had one problem after another. So even though we have had a good experience, sadly, I am hesitant to recommend."
jerry V.
harrison, ohio
"Very efficient"
margaret R.
cold spring, kentucky
"Arrived at appointment time"
damen H.
west chester, ohio
gary G.
cincinnati, ohio
"friendly and informative"
kathy C.
southgate, kentucky
"The only problem I experienced was that the office didn't call me to say the technician was on his way. They didn't do it early this summer when they came to check my A/C unit. I want to know when they are coming. They give you a two hour window but that's a long time to be waiting. The technician was very professional and very nice."
richard S.
villa hills, kentucky
"Mathew was on time and provided knowledgeable service as always."
gayle J.
highland heights, kentucky
"I found that Technician Peterson did a very complete checkup on our furnace,more complete than previous technicians from service experts have performed."
john F.
batavia, ohio
"The odor that triggered the service call returned this morning.My heatpump is one year old and apparently has a biological growth inside that produces an odor, but only when the blower runs at high speed. My Lennox system was expensive and such a problem developing so soon is a major disappointment. I have lived with heat pump heat since 1984 in four different dwellings and never had any such problem. Now I am told that I have the odor from the growth because I did not get a UV device on my system. This is just one more aggrivation on top of all that already took place with installation problems and errors in wiring that funally were discovered six monthe after install."
lanny S.
burlington, kentucky
"Danny was very courteous and professional"
michael S.
monroe, ohio
"Service disabled furnace, perhaps not entirely by tech but certainly disabled whike here. Options offered were far too emphasized about Advantage offers and how old the unit was than effective means to repair unit."
dennis A.
loveland, ohio
"I've been a customers for about 20 years"
carol P.
maineville, ohio
"He was very professional, courteous, and knowledgeable"
barry B.
cincinnati, ohio
"Tiant was very courteous and thorough in addressing this troublesome problem even though it took multiple trips. The complexity of the problem and the restrictions of required protocols made it a difficult problem to solve, but it does now appear that replacement of the thermostat has done it."
julie A.
villa hills, kentucky
william B.
mount orab, ohio
jeff B.
loveland, ohio
"Leonard did a great job, called ahead of time and mentioned when he was coming as well as gave me the size of the Lennox Filter i need"
manoocher S.
loveland, ohio
"The service expert was very courteous and professional"
pat L.
villa hills, kentucky
jim W.
fort wright, kentucky
"Repaired problem quickly."
brock W.
lakeside park, kentucky
"Ron was awesome. On time and quick fix."
elaine K.
cincinnati, ohio
mr davis D.
erlanger, kentucky
david C.
lebanon, ohio
"Very informative."
morris L.
cincinnati, ohio
jim B.
cincinnati, ohio
"Fast, courteous, correct"
debbie M.
villa hills, kentucky
"Sheet metal not fixed yet, provided a temporary work around."
bob W.
mason, ohio
"On time very courteous and thorough"
miss C.
maineville, ohio
bill D.
cincinnati, ohio
luveta B.
cincinnati, ohio
"Jamie was very professional, knowledgeable and displayed outstanding customer service skills."
paul G.
cincinnati, ohio
"Wanted to make his trainee understood the eq"
jim G.
cincinnati, ohio
"Enthusiastic about his job. Seems that he definitely know what he is doing. We feel confident that he does his best."
dominic I.
okeana, ohio
"very carful and knowledgeable, listen and answered all my Question and very thorough in details of his work, took his Time. Need more service Technicians like this man----------------------------"
stan C.
mason, ohio
"Glenn Bowling, as always, was excellent - personable, professional, trustworthy. I am sorry he is leaving the Cincinnati branch, congratulate him on his promotion, and based on his say-so feel that Michael will be able to feel his very big shoes."
eric M.
mason, ohio
michael M.
cincinnati, ohio
"Technicians arrived on time, seemed competent, did not press for additional expenses beyond the $69 diagnostic charge."
mary A.
hebron , kentucky
"Kenny was very kind and professional. He did a great job servicing our problem. No more water leaking from the ceiling!"
ron H.
cincinnati, ohio
"Explained everything to us a,d answered our question."
richard G.
florence, kentucky
"The technicians were professional. They performed the maintenance and explained what they did."
william G.
cincinnati, ohio
kerry E.
union, kentucky
"We have a relatively new system so for now, we obviously don't expect to have issues with it. So getting these "tune ups" is more for keeping the warranty intact than anything."
doreen S.
florence, kentucky
"Stanley was punctual, very thorough, explained everything, very professional."
lisa H.
west chester, ohio
"Both Patrick and Scott were very professional and gave me good advice and options for keeping my system in too shape."
donna G.
madera, ohio
"Was very informative and I feel the best tech you have ever sent to our home"
peggy P.
kings mill, ohio
"Danny was the best service/technician you have ever sent. Answered all my questions and explained what he was doing and why."
dave F.
erlanger, kentucky
"The service tech noted the flu on the gas water heater needed to be repaired., but I am confused because Knochelmann installed the water heated at this location.... Why was that not fixed back when the installation was in place.. Not they want additional money to come back and repair????"
carolyn L.
edgewood, kentucky
david R.
hebron, kentucky
julio D.
lebanon, ohio
"Danny was polite and professional. He explained what he was doing and even offered some maintenance tips to help keep my HVAC in good working order."
roy & maria B.
mainville, ohio
kim H.
cleves, ohio
"Service Tech is the best! He will be hard to replace. Your phone service personnel continue to be less than helpful. Either they just dont listen or they are not communicating customers comments/requests. I specifically told the girl whenI scheduled my appointment that the furnace had repair work which my tech left info for in March. He knew nothing about that when he came which caused him to need to drive to get the part which he should have had on the truck when he came if the info had gotten to him. Communication continues to be a very frustrating issue with this company. Products working well. Service tech good."
marilyn S.
loveland, ohio
"I was not called that the technician was on his way. He was a few minutes early and I had just gotten home from a hair appointment."
dan W.
cincinnati, ohio
"Technician was very professional, knowledgeable, and explained and answered questions."
rose P.
highland heights, kentucky
"Danny does good work and is always ready to answer any questions you might have. I feel I can trust him."
rick H.
villa hills, kentucky
"I liked Michael Carter. Hopefully he will stay with your company long enough to have him back. Your technician turnover seems excessive."
dave A.
ft thomas, kentucky
"They were very prompt, thorough in their examination, and even spotted a potential plumbing disaster that was averted."
don B.
cincinnati, ohio
thomas and deloris W.
cincinnati, ohio
"The technician was professional and we have no complaints. However it had strongly recommended that we purchase a carbon monoxide detector; so we did. The price seemed high, but we had never bought one before so we bought it for $78. Looking on line for the exact same one online and found one for $17 and the other for $19.50. Both of these are the same brand and model. We feel very ripped off."
jim R.
alexandria, kentucky
"Knowledgeable, Through"
karen K.
covington, kentucky
"On time, professional, thorough."
thomas H.
florence, kentucky
"The technician was prompt and on time, and answered all the questions i asked. I have severe allergies and he suggested a electrostatic finance filter. I hoping this helps. I also like the tune up coupons."
adriaan D.
cincinnati, ohio
"Well informed service tech."
ann W.
cincinnati, ohio
"James is excellent, knowledgeable, and I trust him"
dave S.
erlanger, kentucky
sharon C.
edgewood, kentucky
chuck S.
cincinnati, ohio