emma K. covington, kentucky April 09, 2021 "Came earlier than expected which I liked very professional and friendly. Explained everything he was doing"
doreen S. florence, kentucky April 08, 2021 "Logan did very thorough examination during my plumbing inspection, provided info when questioned of new services, and fixed the plumbing for our washtub in the garage."
ed W. villa hills, kentucky April 08, 2021 "Knowledgeable and friendly! Answered all questions and was on time and did extremely clean work. Ty"
jeanne K. cinti, ohio April 07, 2021 "He explained what he was doing and discussed results of tests.Very thorough."
darrin M. newport, kentucky April 07, 2021 "work he did was good, but he didn't turn the water back on completely which left the thing to drip and flood the apartment underneath"
mr kohl K. erlanger, kentucky April 06, 2021 "Because you scheduled an appointment for furnace filter change and tech did not bring a filter"
terry D. mason, ohio April 01, 2021 "Leonard did a good job checking out my A/C, both the internal coil and the outside compressor unit. He reported the results to me, replaced the air-filter and placed the old one wrapped, next to my trash can."
al K. cincinnati, ohio April 01, 2021 "Doug was on time wearing a mask without being asked. He checked both the heat and the air conditioning units during the same visit. He was very thorough in his explanation of what he saw and thoroughly cleaned parts of both units and then taught me what to look for and how to do a little maintenance of various filters on the units. He quieted down the noisy air conditioning unit (* something the previous 2 technicians did not addressed even though I voiced my concerns at those times)."
rick C. evendale, ohio April 01, 2021 "I promised Chase that I would lie for him and give him a good rating just I did Dalton and Payne"
anne H. cincinnati, ohio April 01, 2021 "I did not asked for or appreciate a sales pitch for a service contract. The diagnosis of my water heater was totally incorrect and my plumber instantly found the actually problem of a malfunctioning main line pressure regulator. The heater has at least another 10 years of use."
sofiane A. erlanger, kentucky April 01, 2021 "Employee Doug is an expert at what he does. He came in and addressed the issue at hand. He gave us professional recommendations."
richard M. villa hills, kentucky March 31, 2021 "Issue solved! Came during the allotted time. Did a great job."
jerry S. cincinnati, ohio March 30, 2021 "This was only a seasonal cleaning & check-up. Leonard serviced our system in past visits and got everything cleaned up and buttoned down."
michelle P. burlington, kentucky March 30, 2021 "Associate was courteous and fixed the problem quickly. Gave additional details for future reference."
doreen S. florence , kentucky March 30, 2021 "Stanley does a very thorough job, and explains everything about the equipment and the way he goes about his tune-up."
greg S. independence, kentucky March 29, 2021 "they get here on time, and do not leave until the job is done!"
blumnovotest B. erlanger, kentucky March 29, 2021 "Excellent communication. Pleasure to do business with."
charles H. ft thomas, kentucky March 28, 2021 "The tech did a careful inspection of my system and offered clear advice on things that needed to be done."
sandy B. cincinnati, ohio March 28, 2021 "Guy was very professional and explained things to me and answered questions that I had! It was a pleasure to have a technician like Guy!"
tiffany D. cincinnati, ohio March 27, 2021 "He was very knowledgeable and thorough. I would truly love to have him to service my unit anytime."
anita F. ludlow, kentucky March 27, 2021 "He di not just perform he service we requested, but gave us advice on how to prevent problems in the future."
dena W. cincinnati, ohio March 27, 2021 "I told them what I needed an estimate for and the rep they sent out was not the appropriate representative to provide the estimate. Now they have to send out another rep on another day. So I do not have an estimate for the job yet."
margie S. highland heights, kentucky March 27, 2021 "They were friendly and updated me on what was needed."
barbara B. fairfield, ohio March 26, 2021 "Technicians were very courteous and friendly. appreciated their thoroughly checking out my air conditioning and functioning."
ron A. liberty township, ohio March 26, 2021 "I was very impressed with Alex's technical skills, interpersonal skills and passion for doing an outstanding job. I want Alex to be on all of my future calls."
ghanshyam P. liberty twsp, ohio March 26, 2021 "Just he had underestimate first time but he was hired very recently and has potential to grow."
kenneth G. cincinnati, ohio March 26, 2021 "Patrick showed up on time, was always courteous, knowledgeable, and efficient. I would prefer that he continue to do the maintenance on my HVAC equipment"
bonnie S. anderson, ohio March 25, 2021 "Received a call that they were on their way. Very courteous. Explained everything they were doing."
brian J. cincinnati, ohio March 25, 2021 "brian is a easy person to speak with kind and caring. and well liked here in my home"
ramadurai R. mason, ohio March 23, 2021 "The whole process from start to finish was explained thoroughly, but I will say that not installing the iWaves at initial installation was a bit troubling."
linda S. taylor mill, kentucky March 23, 2021 "Honest and ptofessional made me feel I could trust him."
barbara F. florence, kentucky March 22, 2021 "Michael was an amazing technician. Quick to fix our problem and honest."
lena S. cincinnati, ohio March 22, 2021 "On time. Very polite and checked all the things that needed to be checked. Explained technic and the company product and offers well. Came across somewhat "too sales" oriented and at times a bit degenerating the customers knowledge about these items. Never followed up with a call and when customer called, didn't call back after customer left message on cellphone to call back and when customer called a day later didn't seem interested or know what customer I was. That was not impressive and directly impacted the decision of not using Knochelmann even though we were contemplating buying one of that brand products."
carrie A. monroe, ohio March 21, 2021 "He explained everything that was wrong and what could go wrong."
jennifer C. walton, kentucky March 21, 2021 "I'd hired knochelmann to come and clean and service my oil burner. My home is for sale and I wanted to have a good impression for the inspectors. What I got was oil spilt on my basement floor and my furnace was in fact not cleaned. I paid $300 to have a mess left behind and a bad rating on my inspection. Extremely unprofessional on your company's part. I also didn't appreciate trying the other guy that came trying sell me things I did not need. II mark are you sent out with very pleasant helpful and did finish the job. But this certainly should not have taken two trips."
elizabeth H. cincinnati, ohio March 19, 2021 "Roland is great. He goes above and beyond. Keeps us informed while he is working."
scott O. erlanger, kentucky March 18, 2021 "They explained everything thoroughly. Very professional and polite. Suggested different ways to save money"
clare M. cincinnati, ohio March 17, 2021 "Very nice, helpful, and worked quickly as well as thoroughly"
melissa S. liberty twp, ohio March 16, 2021 "Ron was again outstanding! He quickly diagnosed the problem and installed my new sump pump very quickly. Ron has done work for me before and he always impresses me with his knowledge, customer service and his sense of humor!"
john S. walton, kentucky March 16, 2021 "Stanley is incredibly personal and knowledgeable. He called right away, let me know what was happening and when he would arrive. Then he was thorough and got the issue identified quickly via the process of elimination. He also goes beyond by cleaning up things he discovers (eg. extraneous wiring). I plan to actually request Stanley in the future."
nancy R. cincinnati, ohio March 16, 2021 "Ron is so knowledgeable, efficient, and was very willing to answer my questions. He is very friendly also"
karen S. cincinnati, ohio March 16, 2021 "Came quickly, explained and fixed the problem. Very pleasant"
john G. cincinnati, ohio March 15, 2021 "Very informative and completely contracted every item warranty service company rep advised was wrong / needed."
amy G. cincinnati, ohio March 15, 2021 "Technician arrived uninformed about the service he came to provide: was unaware of the fact that we have 2 furnace/ac units to service since the property is a 2-family, and didn't know the correct filter size. We have received the incorrect filter size several times now. Better communication is needed within the Knochelmann system."
jim A. cincinnati, ohio March 13, 2021 "My scheduled HVAC inspection was mysteriously turned into a plumbing inspection, which I cancelled. The HVAC inspection is taking place 2 weeks later."
william W. cincinnati, ohio March 13, 2021 "the person who came to service our cooling system was very informative and answered all my questions."
douglas H. ft thomas, kentucky March 12, 2021 "Stanley was very efficient, informative and personable."
barnie G. mason, ohio March 09, 2021 "Did a though job. Was very personable. Offered me options and did not try to drive me in one direction. Answered all my questions."
diane W. cincinnati, ohio March 09, 2021 "Serviceman was informative, efficient and knowledgeable. I am confident that he did an excellent job."
al K. cincinnati, ohio March 06, 2021 "Ron took his time trying to find a leak around the commode area. After consultation, he presented an offer and said he would forward the option to Rebecca who schedules appointments. He was ver friendly and it was evident that he wanted to give good service."
carol M. florence, kentucky March 06, 2021 "Worked well together; explained findings; left the area they were working in the way they found it."
kathy D. cincinnati, ohio March 05, 2021 "Lenard was very professional and friendly. I did more than any other service man has in the past. He found out what the problem is taking care if it."
charlie L. florence, kentucky March 04, 2021 "Your technicians always go above and beyond trouble shooting the problem. If they don't know for sure they make a phone call to someone who does. Alex did just that this last time."
ron A. liberty township, ohio February 26, 2021 "Ron did an excellent job. In addition, he had great relationship skills. I would want Ron for all my plumbing needs."
davina D. cincinnati, ohio February 26, 2021 "The technicians that came out were great. They were professional, friendly, and explained everything to me in detail."
blum N. erlanger, kentucky February 25, 2021 "Patrick was professional, knowledgeable and efficient."
michael P. cincinnati, ohio February 25, 2021 "The service came three days after it was needed. The house was down to 50 degrees before anyone came to flush out the boiler. This should have been done on a routine visit last summer. That is what we pay for."
glenn M. batavia, ohio February 22, 2021 "MIchael Carter was very professional, answered all our questions, and took the time to assure that we were taken care of. ."
lucy S. covington, kentucky February 20, 2021 "When I got home from work today, I discovered there was a leak up by the valve on the pipe that was repaired on Thursday. I have an appointment on Monday to get it repaired."
carol P. maineville, ohio February 20, 2021 "Michael was very courteous, efficient, very knowledgeable, and answered all our questions. Great experience"
kathryn D. cincinnati, ohio February 19, 2021 "Technician was very knowledgeable and helpful. The work was done efficiently and timely. Stanley and David were both very nice."
cathy H. west chester, ohio February 16, 2021 "He explained everything he was doing and was very courteous."
william W. cincinnati, ohio February 16, 2021 "The only issue (and it is minor) is that Bill told me that the installers would start some time between 9 & 10 AM on Feb 10th. I had prepared for that time. The installers called me about 7:40 on the 10th and said they would get there about 8 AM."
lewis a. cincinnati, ohio February 15, 2021 "the tec that came out to our home again,says the same thing as the last tec.they forgot my new filter for my new heat/ac unit.told them my son only has one lung and he needs the best clean air as its hard for him to get air with only one lung.but he the tec says someone will be bringing a new filter out to put in for us.but as we were told last time from other tec,it still has not been brong out and put in.they sit in there van on the cell phone longer then it takes to install a filter ? very dissatisfied,bet if it were there son they would put a new filter in.... go figer. would have to tell a nabor not very satisfied."
linda E. villa hills, kentucky February 15, 2021 "Fast emergency service Very helpful, fixed issue quickly Very pleasant Nicest technician Ive had so far"
mike S. liberty township, ohio February 14, 2021 "I called at 8:30a, was scheduled for noon - 2pm the same day and Joe was able to fix my hot water heater in less than an hour."
tony C. liberty township, ohio February 12, 2021 "Leonard was very professional and very knowledgeable . He took his time to explain everything he was doing. Very satisfied with his performance."
nicholas P. cincinnati, ohio February 12, 2021 "gave me an excellent analysis & recommendation for improvements to my heating / air conditioning system"
greg C. cincinati, ohio February 11, 2021 "Arrived on time and explained the problem with my humidifier."
kirk D. bellevue, kentucky February 09, 2021 "Michael was incredibly attentive, discuss all my questions with me at length and made me feel very comfortable in our interaction."
charles P. ft wright, kentucky February 09, 2021 "maintainence was performed on Jan. 6. 3 weeks later I had to place a service call because furnace was malfunctioning. The technician who came, Michael Carter, found a clogged filter and 4 wires that needed repairing. I feel these conditions should have been detected on Jan, 6."
adam H. florence, kentucky February 07, 2021 "Michael has serviced my unit 2 times and was excellent. Hes very friendly, easy to speak with, and very efficient."
theresa F. alexandria, kentucky February 07, 2021 "it is so cold they could not do anything by put it on auxilary heat until it warms up and the ice can melt"
dennis H. bellevue, kentucky February 04, 2021 "My filter was 13 months old and I paid for the last one."
robert P. edgewood, kentucky February 04, 2021 "Technician was an hour EARLY. I work from home and moved a 4pm meeting to 3pm to accommodate his time slot, then had to bail out of the 3pm meeting when he showed up early. Being early can be as annoying as being late."
kenneth L. cinti, ohio February 04, 2021 "Still couldnt solve the problem! Suggestions were made, replace motor or new furnace basically! After only eight years of service should not have that type of issue with the furnace!"
wendy K. hebron, kentucky February 03, 2021 "Brian was very knowledgeable on our issue and was able to give us some helpful tips."
mark T. wilder, kentucky February 03, 2021 "Very friendly and professional. Explained what I thought was a problem and showed me that the piece of equipment was actually working properly. Never got upset with me for not understanding the way the equipment works."
philip M. loveland, ohio February 02, 2021 "Michael and Patrick both worked hard trying to solve problem. Finally Patrick did and now furnace is running grat."
david G. cincinnati, ohio February 02, 2021 "Reprehensive/Technician did an excellent job. Reviewed the situation and recommended a cost effective remedy that solved the problem."
tom S. cincinnati, ohio February 01, 2021 "I had a leak in a water pipe and Ron came out on a Sunday evening to stop the leak, and he did an excellent job in finding the source of the leak and then making the repair. Very professional!!"
marykaye M. burlington, kentucky January 29, 2021 "The guys were polite, efficient, clean and great at communicating with me."
timothy D. florence, kentucky January 29, 2021 "The tech was good, efficient, and in and out in no time. I will be calling on you all to do one more of these installations for my in-laws right down the street."
karen M. edgewood, kentucky January 27, 2021 "They were on time and very professional about the task at hand."
krista H. maineville, ohio January 27, 2021 "Came out even earlier than scheduled. Friendly and knowledgeable"
ann M. loveland, ohio January 25, 2021 "The technician was friendly, efficient and clearly explained what he did."
henry R. cincinnati, ohio January 25, 2021 "Rob came out twice, the first time he told me the issues and I told him my wife and I would decide either to repair or replace furnace. We went with the repair option and as he said the repair would solve the problem if we chose that option. His honesty and friendliness prompted me to ask for him on the return repair option and the furnace is working fine as before."
mary B. maineville, ohio January 24, 2021 "Seemed knowledgable, and gave good ideas of how to make the system last longer."
linda G. cincinnati, ohio January 24, 2021 "Very friendly, knowledgeable about his work & efficient. Would welcome him back for any service."
deborah C. cincinnati, ohio January 23, 2021 "Tech was knowledgable and resolved my issue quickly and easily."
kathy C. southgate, kentucky January 21, 2021 "The technican was professional and friendly. He told me about how important duct cleaning is. He seemed very.thorough."
rochelle T. independence, kentucky January 21, 2021 "The serviceman was on time, courteous and efficient. The serviceman was on time, courteous and efficient."
susan B. covington, kentucky January 21, 2021 "Friendly and Professional. Called ahead to see if he could come early which was awesome! He showed up when he told me he would, was in and out within a reasonable time. Great experience overall!"
linda S. erlanger, kentucky January 20, 2021 "Michael understood the mini-split and answered my questions, as well as handling some preventive maintenance. He did a very good job!"
cathy F. florence , kentucky January 19, 2021 "Michael was very thorough in recommending services based on the age of our unit"
susan S. independence, kentucky January 16, 2021 "The technician was knowledgeable, professional, and thorough."
jerri M. walton, kentucky January 15, 2021 "The error message keeps coming back. Having you return to fix my furnace 5 times since the installation is too many."
susan S. independence , kentucky January 15, 2021 "Michael was extremely knowledgeable and professional."
margie B. fairfield, ohio January 14, 2021 "I have had the same tech come each time. He knows my system and seems to always take good care of us. I was disappointed he didn't have the size filter I needed on his truck is why it was 9 instead of 10."
diana L. ft mitchell, kentucky January 14, 2021 "Knowledgeable and able to answer questions posed to him"
roger B. west chester township, ohio January 13, 2021 "Technician was very professional and explained what the service was and explained several things about the system"
ruth D. crittenden, kentucky January 13, 2021 "The technician was very friendly and knowledgeable. He was quick about fixing the problem."
bill S. cincinnati, ohio January 11, 2021 "We are very pleased that you sent Michael to help us. He was very professional and answered all our questions - he also advised on several issues that were not part of the initial request for assistance - and , of course, he fixed our problem"
emmett roper R. cincinnati, ohio January 10, 2021 "My technician was excellent. He answered all of my questions and put me at ease about the cost of my needed equipment and when it would be available. He was timely efficient and practiced social distancing to perfection."
ron H. cincinnati, ohio January 08, 2021 "Non-working humidifier had been looked at annually for several years by Knochelmann technicians and never could resolve. Michael understood the issue, quickly fixed it."
john&carol H. williamstown, kentucky January 07, 2021 "Patrick worked on the problem tried to find the reason the outside unit had a noise. Ask if happen again to call and take a video so he could hear the noise. Respect our home and was very helpful."
james T. monroe, ohio January 06, 2021 "Kenny was very good at replacing the drain plumbing under our kitchen sink. He had to use his experience and "think outside the box" to solve our unusual problem. We are very pleased with Knochelmann's quick response. Well done Kenny."
jerry L. montgomery, ohio January 06, 2021 "Both operators were very well trained in their industry knowledge"
michael F. franklin, ohio January 05, 2021 "Great service! We really needed help and Knockelmann really came through for us."
mark S. cincinnati, ohio January 03, 2021 "Stanley was very knowledgeable and thorough as he performed the maintenance on our home furnace and my shop oil burning furnace"
pat P. lebanon, ohio January 01, 2021 "Was the most knowledgeable rep. from your company. Also very patience ."
dan W. milford, ohio January 01, 2021 "Payne and Logan were great on site! They were prompt, polite, flexible, and efficient. A few days later, though, we had to call Duke at midnight because we smelled gas. The family, including children 11 and under, had to exit the house and wait for Duke to arrive. Turns out a fitting was not tightened enough during installation. Duke technician said a soapy water test would have alerted Payne and Logan to the needed to tighten the fitting. Without that middle-of-the-night adventure, may rating would be a 10."
catherine S. finneytown, ohio December 31, 2020 "Michael provided a thorough service of my furnace and answered all questions that I had."
jason F. florence, kentucky December 31, 2020 "Had to have a follow-up service because the flame sensor was misaligned and the heat wouldn't work."
john F. batavia, ohio December 31, 2020 "Patrick was patient with my concerns and questions. He performed a very thorough troubleshoot on my air handler unit. This experience improved my perception of Service Experts"
n. kent M. cincinnati, ohio December 28, 2020 "Michael explained what the problem was, what he would do to correct it, and if I needed further assistance to call him."
sharon H. harrison, ohio December 27, 2020 "Repair completed in a timely manner. Area cleaned when repairs are completed."
donna K. sharonville, ohio December 27, 2020 "Stanley was able to come out earlier than the estimated time. He was able to find the problem and solve it in a very reasonable amount of time."
jonathan P. cincinnati, ohio December 26, 2020 "I was told the overnight technician would be by to fix the issue but I never heard from them"
kathy Q. covington, kentucky December 25, 2020 "Michael arrived on time was very efficient and kept me informed"
melissa B. erlanger, kentucky December 23, 2020 "Stanley did a great job. Took the time to explain to me what was going on and answered all my questions."
todd/pam H. west chester, ohio December 23, 2020 "Took care of everything while explaining everything as well."
richard M. west chester, ohio December 23, 2020 "James was very thorough, technically skilled, and gave me an honest appraisal of my old furnace."
trudy B. verona, kentucky December 22, 2020 "Patrick is extremely knowledgeable about my furnace and how to keep it in tiptop working order."
ed W. cincinnati, ohio December 22, 2020 "I observed Micheal undertake an issue on my humidifier that was very challenging since it was not working. He staid the course with working results."
skip E. hamilton, ohio December 11, 2020 "Although the technician had fabric over his nose and mouth, I expected that a proper mask would be worn. This has happened before and actually I am disappointed with Knocklman and may not use them again while there is a mask order in our area."
jeff M. hamilton, ohio December 10, 2020 "Rob was excellent! Very knowledgeable and friendly. He arrived an hour early. He did a PM on both the propane furnace and the heat pump, which had not always been done previously with other technicians. The service is appreciated!"
emily W. bellevue, kentucky December 09, 2020 "T.Godfrey was professional, on time and courteous. Gave me some helpful hints to keep my HVAC running smoothly and was very thorough.Thank you !!"
carol M. florence, kentucky December 09, 2020 "Michael was very efficient, did his work in a timely manner & very pleasant"
ryan J. liberty township, ohio December 08, 2020 "No service was provided. Emergency technician on-call was unable to come the day of emergency and stated he would forward my information to the office for someone to call and schedule an appointment the next day. No one ever called. Resolved emergency via other resources."
emily w. bellevue, kentucky December 07, 2020 "Teance Godfrey called before he came, was on time and very thorough with my HVAC tune up. He was polite, professional and even offered me tips to keep my system running efficiently"
diana P. cincinnati, ohio December 07, 2020 "Michael Carter and Carl both were very knowledgeable and explained everything thopuroughly and made it happen fast and in a real time of need. They were both great!"
lanny S. burlington, kentucky December 07, 2020 "Patrick offered to arrive earlier than scheduled. I appreciated that gesture."
kavi S. cinti, ohio December 07, 2020 "The representative explained why of all the procedures, the stipulated values of the prescribed parameters and actual readings. The primary heat source was not ON. He reset primary and secondary heat sources. Overall the representative was competent and efficient."
scott A. erlanger, kentucky December 06, 2020 "Patrick was very knowledgeable about determining a solution to our issue of dust house."
mark G. cincinnati, ohio December 05, 2020 "Stanley was very professional and gave us information on the performance of our system and the service he was performing."
donna K. sharonville, ohio December 04, 2020 "Chase explained everything to me and addressed all of my concerns."
doreen S. florence , kentucky December 04, 2020 "Very efficient and professional, quickly diagnosed the problem and explained all he did to fix."
michael G. cincinnati, ohio December 04, 2020 "Joe did a great job, got the problem fixed to great satisfaction."
cheryl R. florence, kentucky December 03, 2020 "Jim Carter is always professional and friendly. He is my preferred tech. He is like family. He goes the extra mile during each visit. He listens to my concerns. He advises if there is anything that I need to keep an eye on."
don H. west chester, ohio November 28, 2020 "Was a few minutes early, explained what he was doing, explained why we needed a water valve replaced for our humidifier. He was very courteous during visit. Aws. my questions promptly."
weimin C. mason, ohio November 27, 2020 "It only took 15 minutes to do furnace tune-up . Not written down service performed report card ."
bonnie H. erlanger, kentucky November 27, 2020 "Michael, Luke & Bo were so nice and explained everything and let me watch. It was so appreciated! They all did a great job!"
ken B. hamilton, ohio November 26, 2020 "Every service person that we have had has been on time, courteous, and very friendly when they have come to our home. Even the people on the phone have been super. It actually nice to speak to a real person."
subhash P. loveland, ohio November 24, 2020 "The technician was very good and helpful. He explained the condition and made some recommendations."
al A. middletown, ohio November 24, 2020 "Mike troubleshot the newly set up heat pump until he found root causes of issues since install date. Broken wire in harness and wrong circuit board both needed replacing. Very professional."
jennifer O. fort thomas, kentucky November 24, 2020 "My technician was very friendly and knowledgeable"
david P. cincinnati, ohio November 24, 2020 "Generally very satisfied. One problem cant be resolved till spring"
evan T. covington, kentucky November 22, 2020 "The plumbers did some problem-solving and got things done within the timeframe they promised."
willie J. cinti, ohio November 22, 2020 "Tech, introduce himself and the company. Listen to what I had to tell him regarding my Goodman Furnace, checked what I thought was and use his tools to make sure. He called to let me know when the part was in- time he could arrive and repairs was done in fast efficient manor."
pete Z. fairfield, ohio November 19, 2020 "Michael did a thorough job and explained everything to me as he was performing the service."
stan C. mason, ohio November 19, 2020 "Michael is personable, professional, trustworthy, and knowledgeable. He always explains what he is doing, what needs to be done, and why. Please tell him we said so!"
dennis W. florence, kentucky November 19, 2020 "Rob, Julian, Alex and his installation crew all did an exceptional job with our recent purchase and HVAC installation. They are all to be applauded. Thanks gentleman!"
nancy B. cincinnati, ohio November 18, 2020 "Was able to arrive early and cleared that with me. Wore a mask an booties and was very informative."
elizabeth H. cincinnati, ohio November 18, 2020 "Ronald was professional, efficient, creative in solving the problems in this old house."
robert W. erlanger, kentucky November 18, 2020 "Good service and workmanship with excellent knowledge of work."
wayne M. walton, kentucky November 18, 2020 "Stanley did a thorough check of our system and explained what needed to be done."
michael G. cincinnati, ohio November 18, 2020 "Leonard is one of your most knowledgeable techs I have had come to my home."
jerry S. cincinnati, ohio November 16, 2020 "Mr. Godfrey was simply outstanding -- he gave some advice on filter changes and general timing for future service work that we'll want to follow"
phil E. florence, kentucky November 14, 2020 "We are still waiting for an update on our inspection. We requested a written reply that the hot water heater was inspected and if not, the person would return and do so at no additional cost. Please advise as we are waiting on this information. Thank You."
byron R. lakeside park, kentucky November 13, 2020 "Plumber was knowledgable, friendly and considerate. He wore a mask and was very professional."
kathy D. cincinnati, ohio November 13, 2020 "Lenard was very friendly and professional. It is always good to see him"
donald R. ft mitchell, kentucky November 12, 2020 "Great job on short notice. Reasonable price especially for a weekend call!"
joseph K. cincinnati, ohio October 15, 2020 "The serviceman was friendly and seemed very competent. However, soon after he arrived, he asked my husband if he could use our bathroom. My husband was caught off guard and agreed. The serviceman smelled up the bathroom. I told the person when I called that we were at high risk for Covid and to be sure the serviceman wore a mask. He did do that but he should not have used the bathroom. We had to thoroughly clean and disinfect the bathroom. He could have stopped at a McDonalds or another business to use the bathroom before he came. During Covid, this is totally unacceptable and showed a lack of respect for our health and wellness."
william W. cincinnati, ohio October 15, 2020 "Brandon Hawkins and Eli Hambrick did a great job installing my new a/c unit and thermostat. Brandon was very thorough showing me (senior citizen) how to work my new thermostat. They also did a great job cleaning up after they were through with the job. Both Brandon and Eli were very professional, courtesy and friendly. Great job young men!!!"
david L. west chester, ohio October 15, 2020 "Cheap salesman up selling, instead of advising. Never asked me what my objectives were."
john T. sharonville, ohio October 13, 2020 "Dr. Leonard was professional, friendly and very helpful ( removed a bird from the system). He informed me of other services and left info with quotes."
mike C. sharonville, ohio October 12, 2020 "Tech was very friendly and knowledgeable . Explained every step and answered all my questions."
william W. cincinnati, ohio October 11, 2020 "The Technician was friendly and explained everything he did."
lucy S. covington, kentucky October 10, 2020 "The tech let me know he was coming. He was on time. He was polite and worked efficiently to check my heating system. He replaced filters. He provided quality service."
constance H. ft thomas, kentucky October 10, 2020 "Stanley is every think I want in a repairman and I feel very pleased with his work."
dominic I. okeana, ohio October 09, 2020 "very knowledgeable, answered my questions, seem to take personally interest with as a customer"
sharon F. maineville, ohio October 06, 2020 "The two technicians that did the duct cleaning were very thorough. I never did get their names. Stan McKinney was the technician that did our furnace and AC checkup prior to the Duct cleaning."
janice K. independence, kentucky October 06, 2020 "Patrick was very knowledgeable and explained everything to me in great detail."
caleb S. cincinnati, ohio October 05, 2020 "The technicians were on time, helpful, and very courteous to my home. I had no issues"
christine C. mason, ohio October 05, 2020 "James was prompt and very professional. I probably would have given him a 10 but it has been over a week and I have not yet received the estimate for the job."
rose P. highland heights, kentucky October 01, 2020 "He was quick, efficient and friendly. He did not recommend any unneeded services and was honest about our equipment. He answered all our questions and was very nice."
catherin O. cincinnati, ohio October 01, 2020 "I wanted a tankless electric hot water heater installed in my studio. Most of the plumbers I called were dismissive. They informed me it wouldn't work but offered no solution. Mike, on the other hand, not only explained why a tankless heater wouldn't work, he offered a solution!"
pete Z. fairfield, ohio September 30, 2020 "You were able to send the plumber to our house the day that I called and he installed the new hot water heater and we were back in business before the day was over."