Knochelmann Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.6/5 stars based on 3,821 Reviews
connie L.
cincinnati, ohio
"Chris showed respect for our home and answered all our questions. He helped set up our Lennox iComfort app."
peggy P.
bellevue, kentucky
john A.
aurora, indiana
"Tech was very courteous and knowlegable."
gary K.
amelia, ohio
"They started with the thermostat, had all the tools with they,(didn't have to run in and out), did the work, and ended with the thermostat."
kathy L.
villa hills, kentucky
"He was very professional."
maryjean C.
liberty township, ohio
"Technician came within the time promised. Received call prior to service letting me know that he was on his way. Leonard seems very professional and knowledgeable about the work he is doing. He makes a very presentable appearance. He has a very likeable personality and always seems cheerful. I feel that Leonard is an asset to Knockleman's Service Experts."
lakshman V.
west chester, ohio
"The Twob technicians could not find that the humidifier solenoid coil had it's inlet blocked with the factory installed plug."
randall S.
milford, ohio
frank D.
highland heights, kentucky
kathy H.
villa hills , kentucky
"Very thorough. Explained everything he was doing and why."
gary A.
cincinnati, ohio
doug C.
loveland, ohio
"Thats the way it was..."
michael H.
west chester, ohio
"The techs were polite and very knowledgeable."
robert J.
cincinnati, ohio
"Arrived on time. Very neat, efficient, and friendly service."
ted M.
cincinnati, ohio
"The technician was very professional and very friendly and courteous,"
jennifer N.
loveland, ohio
"You showed up on a Sunday when others would not, helping reassure us that our hot water would be fixed/replaced after we had to deal with a fire dept visit when we detected a gas leak."
donna C.
cold spring, kentucky
"Technician was polite, friendly, and knowledgeable about plumbing and explained in words I could understand."
jim A.
cincinnati, ohio
dan W.
cincinnati, ohio
"Usual professional service"
teresa M.
liberty township, ohio
emily W.
bellevue, kentucky
"Ron was very professional and courteous ! He did a great job installing a new toilet and cleaned up behind him . A very delightful tecnician"
tim P.
cincinnati, ohio
"Not sure I got the best possible deal. Didnt have time to shop around."
barry B.
cincinnati, ohio
steve S.
cincinnati, ohio
melissa S.
liberty twp, ohio
"Danny was very customer focused and was very knowledgable about my new system."
april H.
cincinnati, ohio
"Michael, the technician, was thorough and informative without being pushy."
jason G.
cincinnati, ohio
"Educational, quick, friendly."
susan H.
liberty township, ohio
"Ron was very thorough,knowledgable and pleasant"
nancy M.
cincinnati, ohio
"No problems"
jack W.
hamilton, ohio
"Because he let me know what he was during and answered all my questions."
joseph C.
cincinnati, ohio
"ques 3, 4. who the heck knows what will be 10-15 yrs from now, and we'll probably be dead"
constance H.
ft thomas, kentucky
"He did a good job but when the furnace runs I can not see the UBE light light."
thomas M.
mason, ohio
anthony H.
batavia, ohio
"The Technician was very good information on my unit he went through my system to check everything and also removed the filter attached so I could have my filters. Please send him always!!"
bobby K.
covington, kentucky
"Stanley McKinney was very professional, he was very polite and very thorough. He explained everything and didnt t leave until fixed the air-conditioning. Thank you .."
jerry V.
covington, kentucky
"Patrick did an excellent job - obviously knew what he was doing, was prompt, efficient, answered questions confidently, explained options for future upgrades and improvements."
darlene A.
cincinnati, ohio
"I feel that my technician, Leonard Ballard is always very thorough and assures that everything is handled quickly and accurately."
carol P.
maineville, ohio
"Ron is very knowledgeable and helpful while providing excellent customer service"
rae A.
erlanger, kentucky
"Issue resolved but likely to occur again"
joseph M.
burlington, kentucky
"David was excellent"
jim B.
union, kentucky
janette S.
florence , kentucky
"Michael was very helpful, polite and knowledgeable. My husband liked him and the job he did, we had 4 days of the hottest weather possible and Micheal was a god-sent!"
bill M.
burlington, kentucky
"Very professional and courteous"
mary H.
cincinnati, ohio
"$330 for the 2 minutes to replace a $50 pressure switch?! Thats just abusive."
steven M.
milford, ohio
"Technician Did a great job"
pat D.
highland heights, kentucky
betty P.
batavia, ohio
"Leonard was very knowledgeable courteous and friendly"
kent P.
monroe, ohio
"Company uses high pressure tactics. They tell you what you want to hear. No credibility. They will lie to your face. The quintessential used car salesmen. Please, run, dont walk from these people."
jeff M.
fayetteville, ohio
"Technician was fine. Late arrival and BS from customer service when I called looking for status."
debbie M.
villa hills, kentucky
"Very nice tech. Worked efficiently."
norma M.
west chester, ohio
"Donald arrived early & was very professional. He answered all my questions & concerns in a very understandable way."
tom H.
cincinnati, ohio
"Very thorough and did maintenance items I'd not seen done before and explained why."
julia E.
cincinnati, ohio
"Stanley Mc Kinney was excellent and explained things in laypersons terms. He was also mentoring a new employee so I got two for the price of one. No hard selling. Which I love and appreciate. The Silver Fox even replaced the battery on my carbon monoxide detector. What a guy!!"
joe M.
burlington, kentucky
"Great service and great employee"
pat S.
silver grove, kentucky
george C.
cinti, ohio
christophe S.
florence, kentucky
"They did take care of the issue when the control board was working before the adjustment was made."
phil E.
florence, kentucky
"Well I was signed up for a furnace check over, and some how ended up checking my outside a/c unit. Asked for a quote on new Furnace blower motor, $777.00 thats way to much."
gary K.
union, kentucky
"Very knowledgeable!"
ron S.
union, kentucky
scott R.
independence, kentucky
"The technician was outstanding"
darrell H.
union, kentucky
donna L.
cincinnati, ohio
"Leonard is fantastic. On time, confident and complete"
james H.
fairfield township, ohio
"Mr. McKinney Very knowledgeable, very polite, very through, very professional in his explanations of issues."
marie M.
cincinnati, ohio
joseph S.
independence, kentucky
"They did a great job on our outside spigot. A new toilet was also installed. Works great, but it is crooked. (Makes a difference when sitting.)"
fred L.
mason, ohio
"Leonard was professional, knowledgeable and friendly. He represents Knochlmann extremely well."
mohammad E.
mason, ohio
"Chris was very polite and had smile the whole time. He explained to me what would he do before starting his job and during the process."
neal S.
liberty twp, ohio
"Very thorough in the cleaning, inspection, and servicing of the HVAC."
denise H.
cincinnati, ohio
"Patrick had to deal with wasp so he wasn't able to take the covers off the outside unit. He still managed to clean the coils"
bill S.
cincinnati, ohio
gail O.
edgewood, kentucky
andrew B.
independence, kentucky
"He was very friendly and knowledgeable. Diagnosed the problem and fixed right away."
bonnie S.
cincinnati, ohio
"Technician was knowledgeable and thorough and patiently answered questions and explained details."
john&carol H.
williamstown, kentucky
"We have ask several times to have this work done others dismissed us with not sure we can do it. Patrick came out said yes. They worked together very will got the job done without a mess and very little damage to the wall. The move was great the temp is within 2 degrees from upstairs to downstairs. Very happy with the job well done."
jeff S.
fairfield , ohio
"Joe H was very professional and offered tips to help remedy the problem in the future."
mike W.
cincinnati, ohio
mike L.
fairfield, ohio
"I was very happy with tech and insulation. However office and scheduling was an issue. 20 years a customer and seems to be more difficult to get service and scheduled. Water heater went out Sunday night and no call back on emergency service. Call next morning and can only get late night look, next day call and then get replace Wednesday night 3 days later with no hot water and potentially no water at all."
keith L.
cincinnati, ohio
"Professional and complete"
glenn V.
hebron, kentucky
fred deb frey F.
hamilton, ohio
"He was fine but his computer showed warranty for part 1 day over and we checked our receipt from 2018 to find our part was still under warranty. He took care of it with home office. Office support seems to be poor. They did not tell tech we needed filters & gave tech wrong service code."
dean R.
milford, ohio
"Jamie did a excellent job adding the humidifier drain line."
bob L.
ludlow, kentucky
"We hardly knew Michael was here except to explain what he had done."
jim T.
cincinnati, ohio
ron R.
covington, kentucky
the novak consulting group S.
cincinnati, ohio
meliss S.
liberty twp, ohio
"Dave was early, presented a very neat and professional appearance and clearly knew refrigeration. Dave is also very customer focused ensuring his booties were always on, he put the hose away neater than he found it and he reminded me to be aware of the date my 1 yr warranty on labor expires. All in all an excellent experience!"
kim D.
cincinnati, ohio
"The technician ????? was very helpful and explained the reason for the sink being clogged up."
wayne O.
erlanger, kentucky
"consultant was very professional; made his visit very easy; explained everything in terms I could understand"
jim W.
fort wright, kentucky
ed W.
cincinnati, ohio
"Explained things well, told me tips and showed me possible future solutions."
joanne S.
cincinnati, ohio
"The gentleman put on slipper scuffs when entering the house. Very friendly and good in his job."
alfred B.
cincinnati, ohio
"Toilet still backed up. Had to call another plumber who fixed the issue."
suzanne G.
covington, kentucky
"I was quoted first $4,000 and then $7000 to fix the problem. I had another company come out for a 2nd opinion and they fixed the problem for $270."
patrick M.
erlanger, kentucky
bill D.
cincinnati, ohio
ken H.
hebron, kentucky
"Stanley is an outstanding technician and the best I have ever had to service my system. He takes things apart and cleans them even down to the old leaves that someone left the last time they serviced it. We are very pleased with Stanley and we would recommend him highly to our friends. We had him before he went into sales and was very sad to see him go into it but when I went out when he came, I was so excited to see him back. Thank you for sending him over here to service our equipment."
susan S.
independence, kentucky
"Patrick was efficient, personable, and professional."
robert S.
edgewood, kentucky
"He provided exemplary service over several days. On day 1 he repaired a water leak in our basement, then conducted a survey of the rest of the plumbing. In doing so, he discovered a leaking valve which was dripping onto cupboards in the work area. So he returned the following morning to finally complete the work. But then the following morning we discovered that there was no hot water available. A simple call and he arranged to make a quick stop to relight the water heater. Certainly I would give hm a 12 on the chart if it were available."
phillip W.
cincinnati , ohio
"Andrew your technician informed me of some very helpful and important information."
wade C.
lebanon, ohio
margaret R.
cold spring, kentucky
carolyn N.
cincinnati, ohio
"The technician have been fine. The logistics manager is not clued in to being aware of client's time concerns or even the distances techs must travel."
donald H.
west chester, ohio
"Same technician as in past and he is thorough and lets me know what is happening"
vladimir V.
symmes township, ohio
"Technicians did a good job, they were vary knowledgeable."
lewis aguirre A.
covington, kentucky
"Andrew I must admit one of the best technicians in a long time. Very thorough and confident."
jim D.
bellevue, kentucky
"Michael was professional, efficient and personable."
ted S.
loveland, ohio
"Arrived a few minutes early- walked me through and should me the process he was doing to resolve the issue. Michael Carter was courteous and professional."
penny R.
cincinnati , ohio
"The service we received from Dave S. and Jarred was excellent! They were both very prompt and professional. Jarred took time to explain new unit options and answered all our questions. We have already recommended to our friends and neighbors Knochelmann!"
kevin H.
pleasent run farm, ohio
"The technician wasn't knowledgeable, didn't answer questions, I felt that I knew as much as he did. Did giving me results just said everything is ok, told me my condensing unit was too small, but had it size by couple of companies, and I went up a size. I want a different technician next time. I tried this one twice already, he was wrong on his answers. The first time I had to tell him to take the blower motor out and check the alignment, he just wanted to order a new motor, because we were hearing sound, after listening to me and taking the motor out and checking balance and tightening yhings it went away, I just feel he has the expertise Im looking for..."
robert F.
florence, kentucky
"friendly"
dena E.
loveland, ohio
"Sales person used poor sales tactics and tried to sell me stuff that wasnt needed. Price was around twice as much as two other qualified bids."
donna P.
redding, ohio
"No one is perfect."
barbara M.
cincinnati, ohio
"Stanley was efficient, professional and friendly!"
richard G.
cincinnati, ohio
"Pleasant, competent technician fixed problem."
michael C.
hamilton, ohio
robert M.
cincinnati, ohio
"Our Ac is working better than it was."
kerry C.
lebanon, ohio
"I asked for a service person for my system not someone to barely look at the unit and tell be i need a whole to new system. You basically sent out the salesman to sale me a new unit instead of a repairman. Disrespectful and surprising!"
rick K.
ft. wright, kentucky
"Overall courteousness of Patrick and George were appreciated. Water panel replacement shouldn't;t have been done on this visit as it was only 7 months old. Cost of compressor saver seemed excessively high at $250."
lesly S.
cincinnati, ohio
"Gentleman was polite, clean, attentive, efficient and understanding"
sandro M.
loveland, ohio
"Very professional and friendly."
kenny B.
cincinnati, ohio
"Andy told me many things about my system and was VERY thorough."
chuck S.
cincinnati, ohio
"Technitions did a thorough job of checking my system. I have a much better understanding of how my system is doing and what I may expect in the near term. They ar truly professional service experts."
barbara L.
cold springs, kentucky
"Quick service, fixed the problem and was polite and professional."
paul C.
glendale, ohio
"No follow up on night before call"
richard V.
ft wright, kentucky
"Tech was neat and personable. He did a great job and left everything cleaner than it was when arrived."
robert P.
edgewood, kentucky
"(a) Really expensive! $200 to put on 2 washers on a faucet, when you were already there on a service call? (b) The technician was lost; needed his brother to come help him (c) Job used a lot of rubber joiners. A few were needed but I think the others were used to speed up the job. (d) One pipe was dripping before the tech got out of the driveway; I had to catch him to come back and fix it (e) another pipe leaked the next day. The tech replaced the kitchen sink line but didn't go upstairs and run water in the sink. Turns out the cleanout plug on that line (that he installed) was not even screwed in; only holding by a few threads. I corrected that, but not before I got a wet floor again (e) he installed the handle on the shower faucet wrong. I'm going to end up fixing that too. (f) never mind the geyser of ****-water that came out when they didn't think to put a bucket under the pipe. (g) The appointment was from 8am-10am. 10am came and went, so I texted the tech at the number he called me from, and he said "The computer was down at work and I couldn't leave until 10... I'm on my way now". How does the computer being down at work affect his travel. Didn't he have a printout of his schedule the night before? In fact he didn't get here until 12:42pm because after leaving 2 hours late, he got caught in a traffic jam (not his fault). I'll use your A/C service again (that older guy that fixed my AC was good) , but I'm going to start insisting on older techs. I'm getting really tired of people coming to my house and not knowing their trade. My next plumbing job will likely go elsewhere."
constance R.
loveland, ohio
"my daughter was here and service man told her that if he had a filter with him he could replace for 60$ Just so I'm clear this was a yearly check up, I have an agreement/pay monthly and told to call any time I have an issue and its fixed free but any parts will be charged to me? I have had my issues with your company and I was happy with the conclusion, my daughter said Leanard was very nice. I don't even know where to find such a large filter"
robert M.
cincinnati, ohio
"AC is working better than before David serviced it."
penny K.
new vienna, ohio
terry D.
mason, ohio
"Devin did a good job snaking the lines but left me wondering what else could be wrong."
terry D.
mason, ohio
"Tech did a very thorough job checking out the AC system"
micheal B.
batavia, ohio
"Very clear communication"
harold B.
mason, ohio
"Neat, clean, efficient, polite, competent, careing"
scott P.
walton, kentucky
nancy S.
newport, kentucky
"Timely, courteous, proficient"
denny D.
verona, kentucky
"Jamie explained everything he was doing and why he was doing it. I would request that Jamie come to our home for all of our service calls. He was great!!"
gail G.
moscow, ohio
"Tech left access door to attic. I did not notice it for 3 hrs after he left. Luckily my pets did not go up and get hurt in the attic. I am very displeased that I air conditioned the attic area for 3 hrs very costly. The tech also left the front security door wide open upon departure. The tech was careless and showed lack of respect for the house he bent the left attic access support arm accessing the the attic he caught his back pack on the ceiling also."
peter H.
mason, ohio
"Talked to us showing what had happened to the air conditioner, and seemed sorry to say it was toast. We were not surprised and he was complimentary of our understanding."
jenny S.
covington, kentucky
"The service man was efficient, fast and friendly. I will use your services again!"
daniel T.
cincinnati, ohio
jd M.
independence, kentucky
"knew what he was doing very nice person"
dan B.
petersburg, kentucky
"Michael identified the problem and quickly repaired the unit. Very courteous and explained what he was doing clearly"
nancy B.
loveland, ohio
byron S.
alexandria, kentucky
tim P.
mason, ohio
"helpful technician that handled the call efficiently and explained the steps."
jody G.
cincinnati, ohio
"Happy with service and unit, but I feel I would have gotten a much better deal had we looked around."
frank D.
highland heights, kentucky
andrew G.
union, kentucky
michael G.
milford, ohio
"Professionalism, Expeditious focus, Diligent efforts, and concerned with the client. I would very highly rate the company to any of my constituents and neigbors"
sandy E.
cincinnati, ohio
tom F.
west chester, ohio
"Quick and complete job"
cecil B.
crestview hills, kentucky
"Because I could not give a Zero 0. Chris the Service Tech did very little testing and then told me that my Heat Pump Compressor was done. A cost of $2,000 or more to fix it. I got two other Techs for a Second Opinion and the Compressor is fine, just old. The system temps between intake air and air from the vents for cold air was at a 14-15 degree difference, should have been at 18-22. Horrible assessment by your Service Tech."
beth R.
hamilton, ohio
"We ordered filters been almost 3 weeks 3 time called on them now telling us we should se them bye monday"
barbara H.
taylor mill, kentucky
"Technician was nice and knew what he was doing,unlike some sent to service my A/C."
ken R.
union, kentucky
wade C.
lebanon, ohio
"Technician was respectful, professional & fixed the problem. He answered all questions."
amanda H.
milford, ohio
"Chase was on time, professional and honest. We appreciate that."
cornelius L.
cincinnati, ohio
"Michael was very courteous, and professional. He was also very thorough while locating the problem."
marlene S.
covington, kentucky
"I feel the person you sent did not have the needed knowledge to clean my system. He seemed like someone who just went to school for 2 weeks for this system and you sent him to me."
diane W.
cincinnati, ohio
"Your serviceman was polite, effecient and took care of the problem."
pamela F.
westchester, ohio
"Mike did a very thorough job checking out our air conditioner."
ken H.
covington, kentucky
"Capacitor price was way overpriced for a $30 part and easy install $276????"
sandy B.
taylor mill, kentucky
"Technician was courteous and efficient"
krista L.
fairfield, ohio
matthew M.
st. bernard, ohio
"Joe was helpful, polite, and just a really nice person. Worked hard and had a positive experience."
richard W.
west chester, ohio
"Dave arrived on time , his appearance was very professional and he did a great job servicing the A/C."
joseph N.
montgomery, ohio
"I was very satisfied with the technicians ability and keeping the customer informed ."
david R.
west chester, ohio
"tech explained everything he did"
james L.
cincinnati, ohio
"My first appointment was cancelled by your service center and rescheduled for the next day. Stanley did not arrive until after 630 pm because of the heat wave and large volume of service calls, but he stayed and worked on my AC until almost 830 and got us cold air! He answered my questions and provided options for both repair and new equipment. He was also very patient and kind to my young daughter who was interested in what he was doing. I will ask for him by name in the future."
joe L.
ft. mitchell, kentucky
"I called for service and Stanley came the next day. He was professional, thorough, and filled our needs."
charles N.
lebannon, ohio
"Very professional"
alan K.
cincinnati, ohio
"Jim really listened to my concerns and then followed to specific areas that helped to address my concerns. He gave two pieces of information and demonstrated how to perform the activities that related to the information."
derrick B.
cincinnati, ohio
"Leonard was very professional & knowledgeable about everything I questioned him about."
robert W.
morningview, kentucky
"They tracked dirt in and out of the house, the job is still not finished, while removing the air conditioner from outside they spilled liquid in the grass leaving dead spots. Took way too long to finish the job thats still not finished. After 9pm when they left. This is a small sample of my dissatisfaction."
ed W.
villa hills, kentucky
"Great representative. Attentive knowledgeable and extremely helpful in resolving my clean effects issue"
michael M.
cleves, ohio
"Dave went out of his way to do a great job cleaning around my ac unit"
jeff H.
cincinnati, ohio
"Came within two hours after asking for a bid"
david P.
cincinnati, ohio
"Good service from a good technician who knew what he was doing. Didn't rate as 10 because of cost"
jack R.
newport, kentucky
"100"
jack R.
newport, kentucky
"Felt both Techs did a thorough inspection to determine the underlying problem and explaining it to us."
grace F.
cincinnati, ohio
"On time. Pleasant. Quick. Very satisfied with the company."
jason H.
covington, kentucky
"Andrew was very personable. Very knowledgeable about the equipment. Was in and out in a timely manner and even tried resolving my duct cleaning appt that was missed"
jim B.
union, kentucky
"Michael was very friendly and helpful."
marcia S.
cincinnati, ohio
"Leonard was very thorough and effective in resolving issues related to installation of new evap coil to repair my air conditioner. He's very competent, customer friendly, and an asset to Knochelmann."
doug A.
bellevue, kentucky
ann W.
cincinnati, ohio
"David is professional and helpful"
jon S.
florence, kentucky
"Joe was excellent and provide great information"
tony C.
cincinnati, ohio
"he knew what he was doing"
katlynn L.
independence, kentucky
"Patrick was super nice and professional and helped us when we needed it. He was prompt and explained everything he was doing."
daniel A.
mason, ohio
joe M.
burlington, kentucky
"Quality service and friendliness"
renee P.
loveland, ohio
"Does a thorough job and explains things that I can understand"
connie L.
cincinnati, ohio
"Ron was knowledgeable, friendly, and determined to troubleshoot our tankless HWH problem."
chris M.
goshen, ohio
terry D.
mason, ohio
"Tech was great to work with. He could not clear sewer line because stack riser pipes are boxed in behind drywall in basement - one in office closet wall and one next to wet bar."
ralph D.
verona, kentucky
margie S.
highland heights, kentucky
"He was conversational and gave me tips to keeping my appliances up to snuff."
ron L.
cincinnati , ohio
"Michael is an excellent technician -- explains service well and is pro-active with service."
scott D.
florence, kentucky
"Told me I needed a 10000 dollar new system and a guy fixed it for 200 dollars and they kept me waiting at the house all day."
joyce C.
college hill, ohio
"Very informative, sincere, considerate. Skilled, explaining what is wrong and what needs to be done to correct the problem."
rita P.
lebanon, ohio
lynn T.
cincinnati, ohio
"Stanley was awesome!"
garen G.
cincinnati, ohio
"No clear explanation on issues"
carol J.
cincinnati, ohio
"service was prompt"
vladimir V.
symmes township, ohio
"You filled out 1.5 pounds refrigerant/freon into my A/C and forgot to put back on the Service Valve Cap on Suction Line...(???) It was around 10- 11 a.m. on Friday, 07-05-2019. Only in evening I found this mistake and put it on. I think I lost some quantity of refrigerant during this time and you have to check pressure again and add refrigerant which I lost, OFCOURSE AT NO CHARGE! I already paid $360 for 1.5 Pounds - this is not reasonable price and I think I was overcharged !!! (Price $179 per 25pounds on the market - $7-$8 per pound!!!). Response a.s.a.p. by e-mail to Voystrikov@aol.com and I will call you to set up your visit to fix your BIG MISTAKE!"
thomas M.
latonia, kentucky
donna C.
cold spring, kentucky
"Patrick is so knowledgeable and professional; you all should be very proud of this employee."
gary P.
hebron, kentucky
"Efficient, knowledgeable, thorough"
gary P.
edgewood, kentucky
"Efficient, knowledgeable, thorough"
patricia B.
middletown, ohio
"Andy was very quick and knowledgeable"
morris L.
cincinnati, ohio
wallace W.
cincinnati, ohio
gail G.
moscow, ohio
"Was very unconcerned about the billing issue. James said it was the plan I selected. I contacted the office and no effort was made by Beth to resolve my financing being charged on an 18 month $541 a month payment instead of a 48 $175 month payment plan."
v P.
cincinnati, ohio
"Great Office Support"
richard M.
west chester, ohio
"Patrick is a true professional. He explained everything he did and found a potential problem that needed to be fixed. His actions will increase the life of my system."
dewayne F.
hamilton, ohio
"First off, when I made the appointment on Sunday night for the following Monday (yesterday) I took a half day off work because of the 2 to 4 pm scheduled time. I get home at 2pm and no call or text so, I call and find out my appointment was cancelled... I would have been setting there till 4pm with no one showing. So, they said the service charge was waived for the inspection. Fine. He get's there, tells me it needs a fan and motor assembly that it would be 8 to 900 dollars to repair but my system is too old and the refrig. is no longer available (R22). He wants to sell me an entire system 8 to 10 grand on a LEASE. The guy just happened to be about 30 minutes away and heading my way to talk about the replacement options. Long story, I know. I get a second opinion from a friend certified in HVAC systems. He said you only need a fan and motor assembly. He repaired it today for $200.00 parts and labor. I will NEVER call you for anything again. Oh BTW R22 is still around as he had a tank full in his work van. It's a shame that I almost committed to buy a unit from you FOR NO REASON! 10 yr lease... I will tell ALL my friends and family about this."
bob P.
maineville, ohio
"100"
bob P.
maineville, ohio
"Ron was very customer focused, very knowledgeable, great tow work with. He is fantastic. We are looking forward to his report and working with him and his team as well as setting in place service plan"
brad E.
west chester township, ohio
"Different possibilities of the issue were provided and resolution options were addressed"
bary W.
cincinnati, ohio
"Kenny fixed the problem quickly so we could turn the water back on"
pete R.
crescent springs, kentucky
"Excellent technician, he explained what he was doing and offered suggestions when I had questions. Very pleasant and non-pushy person."
robert F.
mason, ohio
"Jim seemed very knowledgeable and took the time to explain the problems he found. However, this was my sixth repair made on a system that is less than a year old. I keep receiving bandaid style fixes to what is clearly a bigger problem."
louise B.
dayton, kentucky
"Danny was courteous and efficient"
eric R.
cincinnati, ohio
"I work in the basement so dont always hear the doorbell. Leonard had rang the doorbell and I didnt hear it so he called me on my cell phone and I ran up to let him in. I appreciated him taking extra time to, instead of simply knocking and leaving when I didnt answer."
benjiman B.
loveland, ohio
"The technician was very knowledgeable, punctual, explained the problem thoroughly, and worked to fix it quickly and thoroughly."
rich H.
alexandria, kentucky
"Kenny was great"
michael C.
liberty township, ohio
john M.
demossville, kentucky
"Jim is great"
claude P.
cincinnati, ohio
"so far it has take. 5 service visits and counting to fix an issue that is still not fixed (1015 st gregory). Poor service, always an excuse why they cant fix it, one very rude technician, late service call."
donna C.
cold spring, kentucky
"Patrick was very professional and explained in words I could understand."
matt V.
cincinnati, ohio
"Doctor Leonard is the best."
tonya W.
cincinnati, ohio
jim P.
florence, kentucky
joyce A.
cincinnati, ohio
john F.
sharonville, ohio
tim J.
florence, kentucky
"Excellent friendly service"
john F.
batavia, ohio
"The tech worked efficiently and provided answers to my concerns. My questions uncovered a mistake in the installation, for which Michael scheduled his supervisor to come out the following day (today) to address."
peggy C.
hebron, kentucky
cleona W.
cinti, ohio
"He was very polite."
patty K.
cincinnati, ohio
"Joe had to fix the faucet handle of a new faucet installed by another technician. It drips less but it still doesn't work exactly as it should. He also fixed a leak I didn't know existed below the sink, for which I was grateful."
jean W.
loveland, ohio
gerald T.
cincinnati, ohio
"Dr. Leonard was very professional, and did an excellent job."
karen B.
cincinnati, ohio
"Expertise, honesty, friendliness, common sense approach to service"
terri K.
harrison, ohio
"Tech was clean, pleasant personality, well dressed,& knowledgeable."
mark S.
cincinnati, ohio
"Very Professional, honest and knowledgeable"
david R.
edgewood, kentucky
"Tech Stan was great and repaired our A/C unit that was only 1 year old. The negative scores are not to be reflected on Tech Stan. The call center was horrible. I Had to wait 2 days for tech to be dispatched because service center forgot to process call even though I called back and they acknowledged that the call was on for the day. Contacted manager next day and was told that the call should have been answered because they were not busy and further investigation found that it was dispatched and was later canceled for unknown reason."
robert W.
erlanger, kentucky
"Excellent service and care."
barnie G.
mason, ohio
"Service was quick and efficient. Made suggestions that might make the unit better."
dennis W.
florence, kentucky
"Technician was on time, courteous, and clearly explained the work that needed to be done."
noah S.
morrow, ohio
"Solved issue quickly and without charge"
daniel K.
burlington, kentucky
laurie M.
cincinnati, ohio
"Personable, efficient, able to fix issue very quickly"
kamlesh S.
west chester, ohio
emmett R.
cincinnati, ohio
"Gentleman, pleasant, showed concern. Went to work immediately. Efficient"
renee P.
loveland, ohio
"He explained everything to me"
michael J.
cincinnati, ohio
"Friendly, knowledgable service."
dan G.
cincinnati, ohio
"Always Great Service"
jo M.
loveland, ohio
robert W.
erlanger, kentucky
"Arrived on time, went right to work. Very pleasant and knew job and equipment well. Offered good suggestions and advise."
oakley B.
cincinnati, ohio
"Coil was not cleaned and drainwasnt flushed. Their was no hose to do those things. He was in and out pretty fast. I really dont know what he did. I never followed him around. I know I will next time."
oakley B.
cincinnati, ohio
"60"
oakley B.
cincinnati, ohio
"Don't know what he did."
subhash P.
loveland, ohio
sylvia K.
cincinnati, ohio
"The technician did not do any service. He and the sales rep were just loking to see what needed to be replaced."
robert K.
mainville , ohio
"Our service was excellent and our technician Michael Coleman was amazing. He took time to explain what was wrong with the unit and what he was doing to fix it. He was also very good with the entire family."
ron B.
lebanon, ohio
"Service was good, but I have contacted the service rep (Stanley McKinney) twice to try to find out which model of dynamic air cleaner he solld us and he still has not responded."
constance H.
fort thomas, kentucky
"Stanley was just wonderful and explained all I need to understand about the new filter system"
yvette R.
cincinnati, ohio
"Very friendly and knowledgeable."
ted S.
loveland, ohio
"The technician was a very nice young man. I honestly was concerned that he was 19 years old and was not accompanied by a more experienced technician."
natverlal N.
cincinnati, ohio
"very knowledgebel and friendly"
kim F.
west chester, ohio
"Stanly was very personable and seemed to know his business."
sue R.
cincinnati, ohio
"Technician was knowledgable, efficient, and personable."
charles K.
covington, kentucky
"Ron was very knowledgable and explained everything. Very nice and friendly, too!"
charles K.
covington, kentucky
"Patrick presented a good assessment and advise."
maryjean C.
liberty township , ohio
"Andrew seemed very knowledgeable and did a good job of checking out our air conditioning system"
bev M.
cincinnati, ohio
"Michael was professional,on time, courteous and very safety conscious. Would request his service again."
tom O.
maineville, ohio
rick H.
villa hills, kentucky
pat L.
villa hills, kentucky
becky R.
mason, ohio
"Bill explained everything very well"
becky R.
mason, ohio
becky R.
mason, ohio
lucky J.
batavia, ohio
"Greg resolved our AC issue"
steve S.
cincinnati, ohio
christina S.
ft thomas, kentucky
"Stanley does an excellent job of explaining what maintenance he has done. He is honest and upfront about any issues that he may come across."
marilyn C.
dayton, kentucky
norm K.
cincinnati, ohio
"Very professional work."
mark S.
union, kentucky
"Technician told us the condenser came apart inside/valves blown/metal inside. Quoted $3,500-$4,000 to replace and set up appointment two days later to meet with a sales rep to discuss complete system replacement. Was not an honest diagnosis."
bill S.
cincinnati, ohio
"He was efficient and explained what he was doing and why he was doing it"
cathy F.
cold spring, kentucky
"Mike explained everything thoroughly."
mary B.
mainville, ohio
"The tech worked hard, and we felt like he was honest. He explained what he was doing and suggested regular maintenance that we should do to keep our equipment running good."
ron L.
cincinnati , ohio
"very personable and thorough. Explained in great detail what problem with a/c was and the solution he was using to get it working again!"
frank V.
fairfield, ohio
"Key to service is not only technical knowledge but the ability to interact with the customer, to make them feel comfortable, Stanley did an excellent job."
tim M.
loveland, ohio
"The technician 100% lied to us about the problem. I had another company come out afterwards and confirmed that ALL recommendations were false. In fact, our unit simply froze up due to running the unit too cool. He left without having to fix a single thing and the unit is working just fine. We were not low on coolant, there was no leak and on top of that when he said our fix would be 2K he laughed and said "happy Memorial Day" at that point I sent him packing. I should be refunded my service charge."
will B.
milford, ohio
"He came on time"
eudene S.
west chester, ohio
"The technician was on time, as promised, did an excellent job, and answered all my questions."
lynn S.
cincinnati, ohio
francis K.
cincinnati, ohio
barb H.
maineville, ohio
"Chris is very knowledgeable and professional"
mary M.
florence, kentucky
katlynn L.
independence, kentucky
bob H.
cincinnati, ohio
kathleen F.
cincinnati, ohio
lawrence M.
villa hills, kentucky
"Work was completed in a timely manner"
john W.
west chester, ohio
"Glenn was great. He explained everything both pros and cons. Very easy to work with and a great communicator."
john E.
new richmond, ohio
"Tom was professional, and very helpful with information."
samir B.
hamilton , ohio
"Technician was very rude. He failed to inspect the unit by opening the system. He was concerned about selling me the system rather than troubleshooting the issue. He couldnt have ruled out the problem by just seeing the unit inside from the top of the fan slots. I think I was duped and made a big mistake by calling you guys."
linda P.
cincinnati, ohio
"We did not get a reminder call and when we called ourselves the day of the scheduled appointment we found that our appointment had been canceled. Ergo we lost part of a day waiting for no one."
wayne K.
cincinnati, ohio
"Very professional presentation. Various options presented. Answered all questions clearly."
julia E.
cincinnati, ohio
frank D.
cincinnati, ohio
"Danny was a return tech and took care of business"
larry C.
cincinnati, ohio
robert W.
erlanger, kentucky
"On time, very nice petson, knew his work"
eric M.
mason, ohio
donna G.
madera, ohio
"The crew did a great job"
olivia H.
wilder , kentucky
"Michael was wonderful and will be back to do everything in a couple days. The previous tech last year was not helpful and unprofessional. Michael made up for it all and made me feel better about all of the equipment. Previous tech that came out said everything was fine and now we are here fixing the AC already. No big deal. Michael was amazing."
pete P.
burlington, kentucky
"Very personable and professional"
mr B.
cincinati, ohio
"all is ok"
brian C.
loveland, ohio
michael brautigam B.
cincinnati, ohio
"I think Knochelmann treats me fairly, and Leonard is a fine technician."
john L.
cincinnati, ohio
"Very professional. Explained the work. At a very good value"
kathleen W.
union, kentucky
"Friendly, professional and knowledgeable. Answered any and all questions."
lawrence M.
villa hills, kentucky
"I was able to purchase a new faucet and the tech was able to install it in a timely manner."
lawrence M.
villa hills, kentucky
kathleen O.
cincinnati, ohio
"There wasn't much to do (annual water tank check up), but Chase showed me how to drain the tank to release sediment build up. He gave me a short hose that he got when he replaced a washer line. He told me about other water quality improvement products."
paddy C.
covington, kentucky
"He was very arrogant and to my opinion he act like he was doing me a favorite."
robbie F.
morrow, ohio
"Very knowledgeable, and provided good tips for keeping system running at peak performance."
leslie M.
cincinnati, ohio
"Our technician Tom was great-very thorough, went the extra mile to identify cause and corrected a noise in the unit. I would be happy to have Tom service our furnace/AC in the future and would ask for him by name. We purchased furnace and AC from them and sales rep on AC unit was GREAT The first tech we had last year on the new AC unit...was an a awful experience. It involved using our bathroom and leaving a disgusting mess, and taking personal phone call on site. I spoke with a supervisor though they didn't do anything for us other than "sorry". I do NOT care for the customer service reps on the phone. Ask for a supervisor if you have problems."
sudhir M.
cincinnati, ohio
"The technician and sales Motive was. Not to service and find root cause but to sell a new system. Tech had to be repeatedly asked to check items, which he would not have done otherwise. There is at least one capacitor, leak check and if the system has freon in it has not been checked. This appeared more like a scam than an honest effort to repair.."
anne H.
cincinnati, ohio
"Eli was polite and efficient."
steve B.
loveland, ohio
"Technician was friendly and did a great job!"
gayle J.
highland heights, kentucky
"Arrived on time,knowledgeable about service performed."
tom L.
south lebanon, ohio
mark C.
west chester, ohio
"A $350 dollar capacitor"
john A.
cincinnati , ohio
"Stanley was very knowledgeable, meticulous, productive, efficient, and friendly, He took care of many details to improve the efficiency and reliability of the system."
russell S.
blue ash, ohio
"I have had good luck with you guys, but whomever did the AC maintenance either did not replace the contactor as they stated or did not check to see if the AC was running after their maintenance. The guy that fixed it was first rate"
julie A.
florence, kentucky
"Because my technician was knowledgeable and courteous. He kept me informed throughout his visit and helped with getting a purchase of filters I needed."
mike S.
cincinnati, ohio
"He was great and told us about your Advantage Pkan instead of just doing the repair and costing us a lot of money"
dan W.
cincinnati, ohio
"Professional and efficient in providing the requested service."
dan W.
cincinnati, ohio
"Technician was extremely professional in his tune-up work, very and accommodating, in that he made repairs (glued and re-glued) several PVC joints that were loose and leaking water as a result of a previous furnace move that was done by Service Experts."
david F.
cincinnati, ohio
"I called on a Saturday and got service the same day. Technician arrived at a good time and called beforehand. He told me he prices upfront and clearly explained the final bill."
randall S.
milford, ohio
"Service was prompt and thorough. Technician was knowledgeable and friendly."
michael C.
liberty twp, ohio
angelina W.
cincinnati, ohio
"Quick response and quick fix."
john S.
burlington , kentucky
"Danny was very professional and efficient."
john&carol H.
williamstown, kentucky
jim B.
cincinnati, ohio
"Technician seemed to do all the work expected for the spring tune up. He explained all the work he did. Courteous and friendly."
tonya W.
cincinnati, ohio
"Leonard customer service is always superb. He identifies the problem quickly and take ownership to resolve."
marilyn C.
dayton, kentucky
virgina E.
taylor mill, kentucky
"Technician was pleasant and on time. He installed the part without any problems."
ward O.
west chester, ohio
"On time. Neat. Explained findings"
jim L.
sharonville, ohio
"Efficient"
frank D.
highland heights, kentucky
david K.
dayton, kentucky
"The guys were knowledgeable and professional and pleasant to deal with."
jennifer D.
crestview hills, kentucky
"Tech came out and told me my system shut down because too low on Freon. I had just bought townhome and it passed inspection and my intention was just to get a tune up because I felt it wasn't running efficient. I then had to get HSA involved since it appeared to be a bigger issue. Fast Response came out which was another $100 that could have been avoided if your tech had diagnosed correctly so I paid $100 for NOTHING and should never have had to get HSA involved. My system was out on high pressure and fixed quickly by Fast Response."
catherine M.
cincinnati, ohio
"Efficient service with friendly and professional technician."
nancy B.
cincinnati, ohio
"Explained what he was doing, very courteous."
neal D.
mason, ohio
"It took two visits but the problem was solved"
victor W.
cincinnati, ohio
"Tom was outstanding serviceman! I want him for my next service call."
ranz E.
loveland, ohio
"I have been with Knochelmann for over 12 years, service is always outstanding. The technicians are always courteous, efficient and knowledgeable. If something is wearing out or needs replacing, the technician shows me and explains the necessity. Like the new capacitor this year."
walter R.
cincinnati, ohio
pat L.
villa hills, kentucky
"Competent caring service"
rita G.
cincinnati, ohio
"Tom notified me when he would be arriving. He came on time. He was very friendly and efficient. He went to work right away and finished in a timely manner. He was careful with our furnace and condenser and our hose."
deborah B.
latonia, kentucky
"Stanley was very friendly, knew what he was talking about and answered all of my questions."
jack V.
alexandria, kentucky
"Tech was good, just slightly later than time estimated"
alicia C.
fairborn, ohio
"Was very prompt n detailed"
patrick L.
wilder, kentucky
"No filters were provided and were supposed to be delivered yesterday and owner shown how to install. No setup appointment to complete cold air duct trimming. Do we need to contact the office to have these install actions completed?"
bill W.
southgate, kentucky
"Relative just happened to have the R22....All of a sudden the furnace started making noises....looking at the circular fan on the bottom of unit, I noticed screw was loose...then I noticed about 5 screws that were not put back in....bottom line..The unit seams to be running fine with the charge and tightening fan screw and the other screws that were laying on unit.....No need to call...we have a another company fixing it..."
gregory A.
cincinnati, ohio
"Mr. Michael Carter your Service Technician her in Cincinnati was nice, friendly, knowledgeable, and very respectful. I would want him to return in the future."
larry B.
cincinnati, ohio
"seemed adequate but nothing exceptional"
tim N.
cincinnati, ohio
"Had to have followup call after spring tuneup. Technicians failed to connect power to compressor and had no a/c even tho system showed cooling. Emergency phone # could not tell when a technician would be available for off hour service."
ken G.
cincinnati, ohio
"the technician changed my settings on the thermostat that operates heating/AC without explaining what he had done and how to return to my personal options"
carl P.
cincinnati, ohio
"Joe explained everything he was doing and answered all our questions professionally. He was very kind and courteous."
fred L.
loveland, ohio
"The technician was polite and professional."
miss C.
maineville, ohio
"Very neat and polite and informative."
james N.
loveland, ohio
james T.
cincinnati, ohio
"On time; very personable technician; skilled in his field"
marilyn S.
loveland, ohio
"They came during scheduled time period, were polite and informational."
darsol C.
union, kentucky
"He saw two problems while servicing AC last week and came back with the parts to fix."
john S.
florence, kentucky
"Most thorough service Ive ever had."
jeff B.
loveland, ohio
"Tom did a great job and checked inside and the AC outside"
morris L.
cincinnati, ohio
"Caring"
bob W.
mason, ohio
"Tech was on time, courteous and got the job done! I am sorry I cannot recall his name. I would like to have him back."
amanda H.
milford, ohio
"Mr. Atkins did a thorough inspection of our sump pump and assured us it was in good working order. We were having some concerns which he addressed."
christine and david L.
maineville, ohio
christine and david L.
maineville, ohio
"Michael and Johnny provided friendly, courteous, and professional service, even though it is probably past their dinner time. Mike explained his findings as he went along which demonstrates integrity in his work. They represent your company very well!"
anna W.
lebanon, ohio
"Arrived on time. Michael and Johnny were very courteous and knowledgeable. Did a great job and an asset to your company."
paul B.
elsmere, kentucky
james G.
cincinnati, ohio
"Technician was knowledgable and polite. Did a great job."
julia E.
cincinnati, ohio
"My kitchen faucet is still loose I will call for a return appointment. I did check it with Kenny present and it seemed OK at that moment but now it is loose again."
dominic I.
okeana, ohio
"The Technicians were very knowledgeable & courteous in there service work I at times ask questions, and both of them gave me the time and consideration in answering me. I view Good and quality work performance, by giving of yourself to be up front and reliable and Honest in Service. The Technicians were Dave Seible and Bill Brown"
kathy L.
villa hills, kentucky
judy H.
union, kentucky
randy R.
covington, kentucky
mark F.
cincinnati, ohio
"Service call was very late to commence; started after 6p for a 4-6p arrival time. Diagnosis seemed very unsure would fix the issue. Still do not have a quote for the repair and part."
brad W.
wast chester township, ohio