Knochelmann Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 4,704 Reviews
virginia H.
cincinnati, ohio
"I was satisfied with the technician but he removed the batteries which were corrouded and we didn't have any to replace them. I am think that we should put batteries in the theremostat in case the furnace goes out and he told me not to worry about them and they will put them in in the Spring. This makes me nervous."
maria C.
oxford, ohio
tim N.
loveland, ohio
"Great customer service"
mike M.
union, kentucky
gail W.
cincinnati, ohio
"He was very knowledgeable , did a great job and answered all my questions."
william B.
mt orab, ohio
"Called ahead of time, showed up on time. Ron appeared knowledgeable about his work he was efficient and friendly. It was a pleasure doing business with him."
sue S.
maineville, ohio
dennis A.
loveland, ohio
trent F.
milford, ohio
"Your tech Patrick was very through and knew his stuff like an expert."
robert K.
cincinnati, ohio
"Tech did thorough assessment including CO CO2 amd O2 readings"
ralph B.
cincinnati, ohio
"Technician was very couterous and promply answered all my questions."
dion R.
norwood, ohio
"He knew how to fix the leak I had in the most cost effective way possible, and didn't immediately try to go for a more expensive fix such as cutting into the ceiling."
daryl Z.
cinti, ohio
"Teance communicated clearly what was being done and why it was being done."
tristan E.
cincinnati, ohio
joyce C.
college hill, ohio
"Informative, kind very understanding."
tim D.
cinti, ohio
"He was thorough, polite, and friendly"
adriaan D.
cincinnati, ohio
"Excellent service"
mark B.
harrison, ohio
andrew V.
cincinnati, ohio
"Quick and safe with ppe"
larry W.
villa hills, kentucky
"Knowledgeable and courteous"
robert S.
burlington, kentucky
molly S.
mason, ohio
"From calling in to get someone to our house to having the technician come in to the end of the visit was easy. This is our first time using your company and they treated us like we were already super valued and long time customers."
julia E.
cincinnati, ohio
todd G.
edgewood, kentucky
"NOTE: contrary to the promise of a call before the technician arrived, no call was received."
dominic I.
okeana, ohio
"very considered, and understanding"
jim W.
madeira, ohio
"The technician was very professional and courteous."
anne H.
cincinnati, ohio
"Called before arriving on time for scheduled appointment"
robert W.
cincinnati, ohio
tom K.
cincinnati, ohio
"He was very polite and efficient. He explained what he was going to do and help me understand what he was doing. He was very knowledgeable and professional."
lauribeth I.
cincinnati, ohio
"My water heater was replaced so quickly without any fuss."
claude P.
cincinnati, ohio
"On time, prompt, professional"
jeff R.
newport, kentucky
adja D.
erlanger, kentucky
"The agent, whose name I forgot was very professional."
frank D.
highland heights, kentucky
oscar B.
cincinnati, ohio
"Took time and was thorough."
peggy P.
maineville, ohio
"Friendly, polite, on-time, answered questions."
dawn P.
cincinnati, ohio
"The techs were professional, respectful and explained everything they were doing."
victor S.
monroe, ohio
marty B.
milford, ohio
michael N.
liberty, indiana
charlie L.
florence, kentucky
"Super nice technician Very pleasant and knew exactly what he was doing. Would love him to return to future visits. I believe his name was Joe."
betty burke B.
cincinnati, ohio
robin R.
cincinnati, ohio
david R.
west chester, ohio
dennis W.
cincinnati, ohio
"I think he was very knowledgeable"
jerome B.
cincinnati, ohio
debbie J.
middletown, ohio
"The technician was very short and seemed aggravated because he had parked initially in my neighbors parking space and she asked him to move."
todd H.
florence, kentucky
neal B.
elsmere, kentucky
"no comment"
kevin H.
cincinnati, ohio
"He told me I needed to have services I had done less than a month ago by you guys.which included a blower motor clean and cleaning out my vents"
rusell S.
amelia, ohio
"The plumber was excellent. However, my new water heater has a very large dent in it and multiple scratches. It was fully installed by the time I saw it or I would have certainly requested it be exchanged."
kathy G.
milford, ohio
"The technicians were on time and I feel they checked both units out well, explaining the issues. Prices for servicing are good, but I have noticed that your estimates for replacement are always too high. That's not the technicians fault tho. Overall satisfied!"
dan C.
cincinnati, ohio
"Ron was awesome. He was super informative and objective about our options for replacing our water heater. He also committed to installing for us the next day and worked late to ensure it was done."
adnan K.
hamelton, ohio
"Great"
erik S.
okeana, ohio
"Technician was great; Leonard. The office told him the wrong time. 12:00-2:00, I was told 2:00-4:00. This created an issue as I was in a business meeting which had to be interrupted. Second, Leonard pointed out an issue with how/why our outside compressor was placed in proximity to deck. Knochelman installed the unit."
jeff P.
liberty twp, ohio
sam K.
cincinnati, ohio
"Brian first came out to check our shower head and why we were getting poor hot water pressure. He let us know that we would need to order a new shower hear / shower system to replace what we had because it was originally ordered from Amazon. He only charged us half the trip charge, which was nice. Then once we had ordered and received the new shower head, Joe came out to install. He let us know that this was such an easy fix that he would feel bad charging us to do so. In a few minutes he explained to me how i could do this on my own and showed me how to do so. Being a new homeowner this was such a kind courtesy. Rarely do you find service experts who are okay with saving their clients money. Joe is a great guy, and I cannot say enough how much I appreciate his help. He left without even charging us.I hope that doesn't get Joe in trouble with his superiors, because he earned a lifetime customer. You'll see in another review that we called Knochlemann not too long after for some major repairs that Joe helped tremendously with as well."
julie C.
cincinnati, ohio
"Brandon & Eli were fantastic! They treated my home as they would there own. The were knowledgeable, quick, efficient and friendly. Great young men."
wayne O.
erlanger, kentucky
"Michael did a great job. He was courteous and efficient."
loretta E.
union, kentucky
"Your sales team was first class. They were professional and informative.."
sara B.
terrace park, ohio
"Fast and efficient"
diana L.
ft mitchell, kentucky
"Professional and competent. Arrived mask on and ready for work. Able to answer my questions."
james W.
batavia, ohio
"Your website states you offer geothermal. Not until your rep called two hours before appt did I find out you do not."
steve R.
ft thomas, kentucky
"Provided service within a couple hours of initial phone call"
kevin I.
cincinnati, ohio
larry R.
union, kentucky
"Speedy service. Knowledgeable tech."
bhadra P.
sharonville, ohio
"very professional, no nonsense person. approached project with a view to give complete satisfaction"
roger R.
kings mills, ohio
julia E.
cincinnati, ohio
terry D.
mason, ohio
"Very good service on AC. The tech explained each step of the checkout in detail He read me readings as he tested different parameters like fan draw and compressor amps. He wore a mask throughout."
greg B.
cincinnati, ohio
"Patrick was very well informed, polite and patiently explained answers to all of my questions. AND, he fixed the furnace leak."
aaron F.
mason, ohio
"I had the pleasure of having Joe from Knochelmann Service Experts to inspect and make minor plumbing repairs in the bathrooms and outside spigot. * He was there a little earlier than expected, which was great. * Very attentive in assessing the issues. * Only fixed what needed to be fixed, which saved me more money than originally planned. * Made any clean-up very easy. * I've used a couple other competitors in the past, and I think I found the plumbing service I will use again in the future. * You will be glad if you get Joe to come to your home/business."
dwight D.
franklin, ohio
"On the install that you did of the furnace and central air there was and still is many issues with leaking. When the gentleman came out to do the repair for the leak he did not listen to us and it is still leaking. On the install of the water softener they used our salt that we have in the basement and was not supposed to."
john M.
demossville, kentucky
"Jimmy is a professional"
barbara H.
taylor mill, kentucky
"Got service same day I called"
david P.
cincinnati, ohio
"Repeated visits unti; problem corrected"
haven J.
cincinnati, ohio
gage S.
newport, kentucky
"Chase does great work."
neil D.
mason, ohio
"Scheduled an appointment the same day"
skip E.
hamilton, ohio
"I was satisfied with the personnel, but for a mask, I think they should be wearing something more effective than a piece of cloth. I expected the company to provide actual face masks for the employees."
brian H.
cincinnati, ohio
"Fast, friendly service."
glen G.
middletown, ohio
"Personal, professional and knowledgeable"
william W.
cincinnati, ohio
"Matt was very through with informing about my issues and the cost for repair or replacement. Brandon Hawkins and Eli Hambrick were very professional and polite. They done an exceptional job removing my old unit and installing my new air conditioner unit and explaining how to work the new thermostat. Keep up the great job you all are doing. This Customer is very satisfied ??"
glenn M.
batavia, ohio
"Very efficient, knowledgeable, cleaned up well, Did a great job!"
francois L.
erlanger, kentucky
"Easy and quick scheduling, excellent communication from the scheduler, dispatcher and technician. Service was prompt and effective."
sharon H.
harrison, ohio
"Technician very thorough and explained everything he was doing. He was also friendly and very courteous"
davina D.
cincinnati, ohio
sue S.
batavia, ohio
faye L.
newport, kentucky
"nice , hardworking , neat , considerate young men"
kenneth C.
cincinnati, ohio
john K.
wilder, kentucky
chris S.
cincinnati, ohio
"Smooth interaction"
odessa W.
hamilton, ohio
"Michael Carter did a great job. He was on time, polite, explained what he was doing every step of the way and double checked his work to make sure he didnt forget anything. Very professional. Thanks Michael"
jesse B.
dry ridge, kentucky
anita N.
ft wright, kentucky
patrick S.
bellevue, kentucky
"Fast and friendly"
charhonda G.
burlington, kentucky
"He was straight to the point and reliable."
kathy C.
southgate, kentucky
"The technician was very nice and very professional. Someone from the company called to say he was still working at the current job and would be late. The company person said they would call a half an hour before he would arrive but they didn't call. I'm not blaming the technician for this. The company person said they would call. I.understood if the other job took longer. But they should call to say they are on their way."
albert M.
independence, kentucky
"Patrick was very knowledgable,"
gary W.
cincinnati, ohio
robert D.
cincinnati, ohio
"They explained what they were doing."
katie V.
cincinnati, ohio
samir D.
mason, ohio
"technician miss-diagnosed the problem, stated need new control board and transformer, so we had no air conditioning for the weekend, we got another vender came in and fixed the problem with no replacement parts needed and unite was running in 15 minutes"
perry B.
florence , kentucky
"Friendly technician"
mr thomas T.
fairfield, ohio
"Payne (spelling) was able to come within hours notice and knock the job out under an hour with great customer service"
jane C.
cincinnati, ohio
"Ron was efficient and did a great job in a limited amount of time."
bill H.
independence, kentucky
"very thorough, concerned about our needs and safety"
john S.
walton, kentucky
"Stan is very personable and knowledgeable. He was efficient and expert in his service. Very friendly yet didn't waste time."
patty G.
florence, kentucky
"Efficient and professional at all times."
lisa C.
blanchester, ohio
daniel K.
burlington, kentucky
"Great tech/positive attitude"
charles N.
lebannon, ohio
ron A.
cincinnati, ohio
daniel B.
springdale , ohio
"On time and knocked it out"
jim M.
independence, kentucky
"Stanley is the best and cares about us"
karen K.
cincinnati, ohio
joseph G.
lebanon, ohio
"Very professional personnel and installation"
jeff B.
cincinnati, ohio
"Suggested a couple of things that I could to do to improve air flow in the house"
peter B.
montgomery, ohio
"Exceptional service both in the quoting/planning and in the installation phase!"
venia C.
mason, ohio
"Very professional expert. Explained the situation and the solution provided."
paul A.
verona, kentucky
rose S.
monroe, ohio
"Your technical people are great, but your office personal need to be replaced"
rita P.
lebanon, ohio
"Good information, efficient time use and answering of questions"
emily W.
bellevue, kentucky
"Payne diagnosed the plumbing issue and went above and beyond to take care of it and fix the problem. Replaced the old broken clay pipes and brought my system up to code. Grateful he took on the project !"
peggy B.
cincinnati, ohio
"Very timely. Good attitude. Good job."
margie B.
fairfield, ohio
joseph G.
lebanon, ohio
"Job performance"
joey R.
trenton, ohio
"Didnt fix problem"
mike W.
west chester, ohio
"High customer service and making sure I didn't have to pay for things covered by warranty. Good explanations and Michael even called me later that evening to make sure everything was continuing to function appropriately."
bob C.
cincinnati, ohio
"Friendly, respectful, clear explanations, punctual, knowledgeable"
raymond B.
wilder, kentucky
"They took their time and really checked unit."
john B.
villa hills, kentucky
cathy R.
loveland, ohio
"The technician did a fine job, but did not clean up after himself. For example, I found pieces of the old outdoor fixture on our patio, and solder on our driveway. Good work, just didn't leave us with an impression of being detail oriented or customer focussed."
gary m.
cincinnati, ohio
"On time, friendly, thorough."
carin F.
cincinnati, ohio
"The team followed through on a difficult installation. The team leader even returned the next day to make sure everything was working properly."
george M.
loveland, ohio
"Not sure anything was cleaned. Service was very short. 15 minutes tops"
roger M.
burlington, kentucky
frank V.
fairfield, ohio
"The Technician was on time, confirmed the problem quickly and proposed a solution. Part was replaced the next day. What impressed me was that the service manager stopped by knew that we had a yearly check up recently and wanted to insure that we were taken care of."
bretton L.
west chester, ohio
mike T.
maineville, ohio
"Very friend technician, knowledgeable as well"
renee F.
crescent springs, kentucky
"Jimmy always knows what's up with my Geo Thermal system! He communicates well and teaches me what I might do to keep things running well. He is so kind to my elder parents that live/lived in our lower level , he brings sunshine and levity to my home. (even though there's no air and it's 98 degrees ;)"
jeff C.
highland heights, kentucky
brenda R.
covington , kentucky
"Kenny was extremely helpful and made the process very easy for me."
peter G.
cold sprgs hi, kentucky
"Technician was excellent. Scheduler never called - not excellent"
david L.
cincinnati, ohio
"Our ac system was working properly before it was serviced on July 14. Our system went down after it was serviced on July 14."
jeffrey N.
cincinnati, ohio
tom R.
cincinnati, ohio
"Came right away and fixed it"
carol B.
dayton, kentucky
"Quick efficient service"
micheal R.
maineville, ohio
"Michael was fantastic. Came in, did his job. showed me how to keep the problem from happening to begin with. came back next evening and checked on things, and gave everything a thumbs up."
carole L.
elsmere, kentucky
"No one is perfect."
dave R.
springdale, ohio
jennifer S.
florence, kentucky
"He was not only very kind he did a very thorough job."
ruby semple S.
lebanon, ohio
"They came in...double checked what had been done and what needed to be done and left satisfied that all was well."
billie U.
hebron, kentucky
"I trust Knochelman technicians and they always show up on time and protect my carpet while in the house."
jim F.
loveland, ohio
"Joe had a few issues with my plumbing as It was installed but was able to figure out what he needed to do to complete what I needed him to accomplish."
lorenzo T.
cincinnati, ohio
"Treance was very knowledgeable and informative. He answered my questions and explained things better than any previous technician. He is only technician to remove covers and hose grass and leaves from outside unit."
peter S.
union, kentucky
"Very thorough.He found an unglued joint in a condensate line and glued it. He also sprayed the screens directly in the condenser as they would not have been cleaned well spraying through the grill work."
kathy D.
mason, ohio
"He was very courteous and explained everything to me."
krista L.
fairfield, ohio
"Tech was thorough and honest."
shirley P.
hebron, kentucky
"I have had Knockelman for many years and have always been very satified with their service, that is the reason for continuing with them and also purchased new air conditioning /furnace/humidifier/tankless water heater in February."
doug L.
covington, kentucky
"They told me that my unit was bad and I needed to replace the furnace and AC I had a second opinion and my AC is running fine. I was charged $177 for bad information."
rick H.
villa hills, kentucky
"Since this was a "redo" it's hard to say.."
jeff F.
cincinnati, ohio
"Chris did a great job and is a very nice young man!"
doug S.
loveland, ohio
abby N.
alexandria, kentucky
"Jamie was very thorough and took his time to explain what needed replaced."
darrell A.
edgewood, kentucky
"Professional, knowledgeable, very nice and kind."
virginia H.
cincinnati, ohio
"I was happy that M.Carter was very enthusiastic about his work although there were problems and they were completed to my satisfaction by assistance from another technician"
rob S.
blue ash, ohio
"Fast, curtious, thorough in explanations"
richard E.
west chester, ohio
"Mr. McKinney arrived on time and was very courteous. He put his Covid mask on right away and his shoe coverings. Did a thorough check of my equipment, and gave me some pointers on how to keep my unit running smoothly. Great guy!"
cynthia H.
mason, ohio
"Checked everything. Answer to my question was hard water causing the residue, but that has only recently begun happening and we have had hard water all along, so don't understand the answer given."
aaron G.
cincinnati, ohio
"Helpful, knowledgeable, friendly, seemed to care."
andrew G.
union, kentucky
"Very pleasant, knowledgeable, respectful just a great Tech.I would want to deal with Leonard anytime. Great Guy"
connie L.
cincinnati, ohio
"On time. Friendly service providers. Appreciated promotional price and included plumbing inspection. Would have been a 10 if requested items were on truck. This request was made numerous times by phone to scheduler."
tom E.
liberty twnshp, ohio
"Polite, friendly, knowledgeable"
chris B.
west chester, ohio
"Came on time, friendly service"
rita G.
cincinnati, ohio
"Lenard called to inform me he was on his way. He was punctual. He remembered that he had been here before about two years ago. He was very friendly and knowledgeable. He was very efficient. He answered my questions without me feeling inadequate. He had a helper who was also efficient and friendly. They worked well together and completed the job in a reasonable amount of time. We were very pleased with them."
angelica B.
mason, ohio
"He was on time. He was professional. He answered my questions. He was in and out."
kenny B.
cincinnati, ohio
"Mike was very thorough and explained everything to me. He told me what I needed and why so I did it."
elizabeth M.
cincinnati, ohio
"Very pleased with the adjustment made on the blower."
robert W.
erlanger, kentucky
"Arrived on time and was prepared to work. He went directly to work and was neat and tidy in taking care of the home."
kathy G.
anderson township, ohio
"Easy to schedule, technician was prompt and called me discuss in detail the ac servicing."
monique B.
cincinnati, ohio
"I had an issue a month ago with Services Experts with a pricing quote for possible replacement of a AC Evaporator Coil. After speaking with upper management (Mike) my issue was resolved. The coil has been replaced and the system is running as it should. Thank you Service Experts and Mike for standing behind your products and service!"
donald M.
florence, kentucky
"Tech. was very knowledgeable and helpful"
doug B.
loveland, ohio
"very professional"
rick F.
hebron, kentucky
"Rob was great. However, call center was horrible on Saturday"
david T.
florence, kentucky
"Technician was very thorough in diagnosising and explaining the issue."
rollanda M.
mason, ohio
charles K.
covington, kentucky
robert J.
florence, kentucky
"Came in and did the job."
donald G.
florence, kentucky
"Mike did a great job"
nick R.
cincinnati, ohio
"Leonard was punctual, competent, and friendly. He performed the inspection in a timely manner and did a quality job."
tom B.
loveland, ohio
george J.
cincinnati, ohio
barbara H.
taylor mill, kentucky
"If I wasnt happy with the service I would not use them"
deborah C.
cincinnati, ohio
"They could have been more respectful of the items they moved for install and tried to return a few of them."
don H.
west chester, ohio
"apparent skills, clean cut & good manners."
elizabeth S.
newport, kentucky
"Prompt, contact free and quick service"
bonnie H.
erlanger, kentucky
"They were here to check my air conditioner for the maintenance agreement. I never did receive my copy of the results. They said it would be emailed. But never received."
kavi S.
cinti, ohio
"Helpful and committed to getting the job done correctly. They ensured that they maintained Social Distancing and ensuring that our needs were met"
peggy C.
covington, kentucky
karen M.
florence, kentucky
"Install took 9 hours, salesman was to call me when complete, but didnt. Unit kept turning off after they left because it was left on temporary until we figured it out. Price was higher than others but we thought we would get better service and very disappointed. Only reason not a 1 was quick scheduling."
bill E.
lebanon, ohio
"Every Service technician who has come to my house has been knowledgeable, courteous, careful, and competent. Godfrey was prompt, courteous, efficient and conscientious."
kate J.
independence, kentucky
"We were able to get someone out within a couple of hours and the service expert, Chris, was amazing."
mikki D.
cincinnati, ohio
bob C.
cincinnati, ohio
"Friendly, pleasant. Quick diagnosis and resolution. Reasonable cost. Available when needed. Good communications and responsiveness."
sherrie E.
park hills, kentucky
"The technician was very knowledgeable, friendly, courteous and informative"
tim H.
trenton, ohio
"He was very good and knowledgeable"
frank B.
amelia, ohio
"Godfrey was very fast and knew what exactly what was wrong! Great service on that part. The only issue I have is that 2 separate credit cards I used to try to pay my Dad's bill with were declined. I had to call in to the office to offer my card for payment which they graciously accepted. Now I'm seeing alerts for charges on both cards. The receipt emailed doesn't tell me that my invoice was paid and by what card. I asked for a call back, but never received one."
bouquetrestaurant B.
covington, kentucky
rita P.
lebanon, ohio
diane D.
cincinnati, ohio
"Because he came out at night. Had a very professional attitude, knew what he was doing, stayed at a distance,and, had a calm and smoothing voice. The price was not bad either."
marilyn S.
loveland, ohio
"I was very satisfied with the technician. However, I did not receive a phone call telling me he was on his way."
jenna S.
cincinnati, ohio
scot A.
burlington, kentucky
tracey M.
erlanger, kentucky
"The service text came out and said it would cost me $5,000 to repair the fix I got a second opinion gentlemen come out told me I was low on freon filthy back up and my unit has been working fine ever since. He also mentioned it doesn't need to be replaced until it's completely broken which makes good sense to me I was charged $100 for them to tell me It would cost $5,000 to fix the problem"
jeff C.
highland heights, kentucky
"Outstanding service, as always. Service tech Chris was very thorough in explaining what was wrong and what was needed for repair. When I was unhappy with that, I reached out to customer service and Dustin go the ball rolling on a satisfactory solution. Thanks guys."
scott C.
mason, ohio
"Would have given a 10 but the part needed had to be ordered. Rob the tech did an awesome job though at creatively figuring out a Temporary work-around to get my AC working until the part came in."
tim J.
florence, kentucky
"Excellent, friendly service"
joe D.
bellevue, kentucky
bill H.
cincinnati, ohio
greg S.
independence, kentucky
"arrived right on time. difficult job, however, stayed till the job was done."
vickie M.
cincinnati, ohio
"very professional explained the problem and resolved it quickly"
barry B.
anderson township, ohio
"Technician was knowledgeable and efficient."
jim R.
sharonville, ohio
"No hesitation on what he needed to do"
robert M.
cincinnati, ohio
"Leonard is very organized and efficient, he does a good job, and gets done in a reasonable time."
jeremy T.
cincinnati, ohio
"Michael was very helpful with any questions that I had."
ann F.
cincinnati, ohio
anna H.
oxford, ohio
"Payne arrived less than 90 minutes after I called as a first time customer. He diagnosed and fixed our plumbing problem within 30 minutes and answered other questions I had."
mark R.
cincinnati, ohio
"he showed up and took care of us on the 4th of July. We needed AC and we needed it pronto. He was very courteous and knowledgeable."
lisa W.
batavia, ohio
"Patrick is very knowledgeable, very personable, very respectful, and all around great person! He's even comfortable around the animals :-)"
kenneth D.
taylor mill, kentucky
"No Body is Perfect."
timothy B.
burlington, kentucky
"Missed first day appointment window but came early next day"
debbie W.
cincinnati, ohio
"Service was prompt and efficient"
martin F.
ludlow, kentucky
"expert insulation"
stephen P.
west chester, ohio
"Teance Godfrey was professional in his service, respectful with PPE used considering the Covid 19 pandemic, clean in his working, and did an overall excellent job."
shari L.
cincinnati, ohio
renee P.
loveland, ohio
"Does an excellent job"
joe J.
morrow , ohio
"Chase was knowledgeable friendly and worked very quickly and was supremely clean. Especially for a plumbing situation"
steven R.
mason, ohio
mike M.
union, kentucky
"The quote I got for the work I want done seemed high...much more than I expected."
angela M.
westwood, ohio
"Quick, fast and efficient"
sabrina E.
willamsburg, ohio
"Sales rep was great. Techs came out to do the install and were also great. Everything was handled very quickly and professionally."
tim M.
trenton, ohio
"Excellent responsiveness of service. Mr. Simpson has excellent interpersonal skills. He is a good communicator and very amiable."
zach W.
middletown, ohio
"Extremely helpful, friendly and professional."
terry C.
florence, kentucky
tonya D.
union, kentucky
"Friendly technician. Gave us good advise on why to replace the humidifier filter."
sam K.
cincinnati, ohio
"Chase was very professional and helpful. He worked very hard to get the problem solved!"
michael R.
middletown, ohio
"Always good....Leonard was excellent!"
li K.
mason, ohio
james W.
loveland, ohio
"they arrived on time, and did everything I asked. very professionsal."
kathleen O.
cincinnati, ohio
"Stanley is very thorough ... even goes beyond what is required! He is also very polite, respectful, and professional."
jodee D.
loveland, ohio
"Bothe the plumbing tech and HVAC tech were early and called to see if they could move up their appointment,"
marlene B.
villa hills, kentucky
"Excellent job always done by technition!"
gary T.
cincinnti, ohio
"Payne was on time, did a great job, and did it in a very timely manner."
claude P.
cincinnati, ohio
joe M.
burlington, kentucky
monique B.
cincinnati, ohio
"I purchased my home six months ago and recently decided to have my furnace and AC unit serviced to be in compliance with the maintenance record on my unit. Service Experts was listed as the installer and servicer on my furnace so I called them hoping to get good service as a new customer, I also thought that since they installed and serviced my unit previously that they'd be knowledge and a trusted source to rely on for continued maintenance. However, I was wrong! Two techs came to my property, the first one discovered that the coils inside my system were frozen. He put the system on the fan setting to thaw the unit. The next day another Tech came out to diagnose the issue and told me that the system had not been properly serviced, the AC unit was dirty and now my AC unit is on the fritz. Mind you this system had been installed and maintenance regularly by Service Experts as recommended (I have service records to prove this). The Tech guy told me that I'd either need to replace a coil which could cost in the upwards of $4000 or replace the entire AC unit! An AC unit that is only 6 years old. I didn't even entertain how much they would charge to replace the AC unit. The next day I called to speak to the service manager and he proceeds to talk to me as if I'm a complete idiot and basically said that the AC unit must have had a leak that went unnoticed, which is a common issue in AC units. When I asked if checking for leaks was apart on the yearly maintenance (since this is a "common issue" I was told no?? At the end of the conversation I was still left confused as to how a AC unit and furnace that have been properly maintained since it was installed back in 2014 (6 yr old system that has a life expectancy of 10-12 years) has died if it had been indeed properly serviced by Service Experts?? I will be reporting this company to the better business bureau as well because something is seriously wrong with this situation. Service Experts needs to stand behind their products and services. Instead they price gauge customers and treat them like idiots! Buyers beware!!!"
ken G.
cincinnati, ohio
"i cannot read the name of the technician on my invoice: not only was he 35 minutes early for the appointment, but he had the entire job completed in less than 45 minutes. Completely professional!!!"
aaron M.
cincinnati, ohio
gerard C.
union, kentucky
"Technician was on time, very friendly, quick and thorough"
joey M.
covington, kentucky
"A guy was sent out with broken equipment and 1 battery for his tool, which died rather quickly and I ended up giving him my batteries so he could keep working. He was unsuccessful and ended up leaving, telling me to call someone else or wait a till next day. I had four apartments that could not use showers or toilets, next day was not an option for me. RotoRooter to the rescue."
matt L.
west chester, ohio
"Patrick uses a lot of big words / specialized knowledge. Sounds smart but works so fast and the notes Matt was taking seemed so quick that it was done to leave me confused. We never actually talked the product and the system theyd install - too quick to push the monthly price tag on a 10year rent to own program that is 2x the cash price of the system Cash price of systems are twice the going cost that Ive found so far for other comparable Le residential systems - easily found the average on google while speaking with them and found this average price offered with my first competitive quote. Matt also seemed to think his job was to offer me financial advice on how to manage my cash assets - but did so in a way that was completely ignorant to the Fed Reserves recent announcement and interest rates going to zero. Even mentioned his 401k is doing really well right now. As it should be - returns are back to where we were in early March but were not up. Again off topic and not his trade or expertise. Ever since we signed up for Knochelmann we always dreaded when the second car would pull up. It was nice you were able to come out on a Saturday for that $15/mo - but we will be canceling our service. As I mentioned to Matt and Patrick - you are running an expensive business and seem to be better positioned for your big box and commercial clients."
james L.
crescent springs, kentucky
"Friendly, communicative, professional."
doug B.
loveland, ohio
"Michael and Jullian were both very professional, friendly and knowledgeable. They provided a summary of everything they checked, any issues they discovered and what their recommendations were before they left."
mike G.
loveland, ohio
katie V.
cincinnati, ohio
bob B.
florence, kentucky
"He arrived at our house within an hour of my call. He diagnosed it quickly and fixed the issue quickly"
oreste B.
west chester, ohio
"Leonard always makes sure to ask if I am satisfied & if I need any thing else!"
teresa M.
liberty township, ohio
"Leonard is very polite, friendly and knowledgeable. He has been to my home before and I recall the experience being very much the same. He calls before his arrival and is very efficient. He is a fantastic representation of Service Experts!!"
jennifer K.
dayton, kentucky
billie U.
hebron, kentucky
"Michael did a good job of pointing out some parts I needed to make my air conditioner last longer. He did not pressure me to buy them, just showed me the benefits. Hs showed me everything and answered all my questions."
juan D.
cincinnati, ohio
"Payne was very professional, clean, and knowledgeable of my problem. He was here within 45 mins from the time I called. Payne is a great technician I recommend him to anyone."
chuck S.
cincinnati, ohio
"Stanley was knowledgeable and efficient. He explained what he did."
larry B.
cincinnati, ohio
hugh M.
erlanger, kentucky
"The tech was punctual and extremely polite and professional."
james W.
loveland, ohio
gary P.
edgewood, kentucky
"Very professional"
claude P.
cincinnati, ohio
"Professional, knowledgeable, and courteous"
todd H.
florence, kentucky
vikki M.
florence, kentucky
"Technician was prompt,courteous,explained everything thouroughly."
gage S.
newport, kentucky
"Helpful, showed up early and executed with efficiency."
billie U.
hebron, kentucky
"Michael was very helpful and suggested parts to keep my unit running efficiently. He explained everything to me and answered all my questions. A pleasure to do business with."
dominic I.
okeana, ohio
"very caring and knowledgeable"
james S.
union, kentucky
"Technician was late. If I had received a phone call then your would have received a 10."
norma M.
west chester, ohio
"Leonard was very pleasant. He worked efficiently and answered all questions that I had. He did a thorough and excellent job."
lori M.
cincinnati, ohio
"My rating is based on the latest preventative appointment. This is the third time Leonard has been the assigned technician and he has done an outstanding job each and every time."
luveta B.
cincinnati, ohio
"Arrive on time. Excellent customer service skills."
kathy D.
cincinnati, ohio
"Lenard was very friendly and professional. Great to work with"
louise W.
cincinnati, ohio
"He was knowledgeable, professional, personable."
sandy B.
taylor mill, kentucky
"Curious and knowledgeable"
martin F.
ludlow, kentucky
"Very professional service. What I like is they set a time fro an appointment not a 2 hour window. And were on time and perpaird."
george M.
cincinnati, ohio
"This is the third time Leonard has been our technician for our preventive maintenance program. Each and every time, he's been outstanding."
larry W.
villa hills, kentucky
"Prompt arrival. Friendly service."
barbara M.
highland hights, kentucky
cathy W.
ludlow, kentucky
"Technician was professional and knowledgeable."
cinda R.
covington, kentucky
"Very friendly service and informative about our unit."
brad E.
west chester township, ohio
"I was satisfied that my repair needs were taken care of within 24 hours. However, convenience came at a much higher cost than other competitors"
craig D.
montgomery, ohio
"Dr. Leonard was friendly, prompt, professional and able to ID the problem quickly. He was honest in is explanation and recommendations for repairs."
greg L.
villa hills, kentucky
"Very Courteous and prompt"
pamela J.
cinti, ohio
"Very Professional and Polite"
mary T.
batavia, ohio
"The technician was very explanatory about everything he was doing."
bruce W.
villa hills, kentucky
trisha L.
norwood, ohio
joyce C.
college hill, ohio
"Very helpful and informative regarding my air conditioner and oh so very polite."
richard G.
cincinnati, ohio
"Technician is friedly and seemingly knowledgeable."
tim M.
trenton, ohio
"Mr. Simpson was very informative and helpful. He clearly and concisely explained what we needed and how to install the desired water softening system."
erik P.
mason, ohio
"Jamie was informative, pleasant, and efficient."
gwen G.
cincinnati, ohio
"Stan was accommodating and very helpful and seemed knowledgeable and capable."
rob C.
cincinnati, ohio
"Scott did an outstanding job assessing the issue with the AC Coil."
oscar B.
cincinnati, ohio
ellen K.
union, kentucky
"The men who installed the new HVAC unit seemed very professional, competent and pleasant."
sarah M.
cincinnati , ohio
"Scott was very personable, thorough and efficient. He took extra time to explain the service he was providing and why it was important."
paul D.
sharonvillr, ohio
"Very professional"
jennifer B.
hebron, kentucky
"Did the job"
robert L.
hamilton, ohio
"Everything that I needed to be done was done."
mark H.
west chester, ohio
tom H.
florence, kentucky
gloria G.
edgewood, kentucky
"Stanley was the best all the way around."
lucy S.
covington, kentucky
"The plumber who did my inspection was honest about my options in getting my water heater replaced."
john H.
fairfield, ohio
"was very professional and well mannered"
thomas B.
cincinnati, ohio
"The technician was just ' great' and he finished the job on and in time!!! He is dime (10) rating."
tonya W.
cincinnati, ohio
jim W.
newport, kentucky
"Mike didn't waste any time diagnosing the problem. He also agreed to let me watch as he worked, educating me every step of the way. He is clearly a technician that is passionate about his trade, and I truly benefited from his visit."
jim A.
cinti, ohio
"Employee was prompt and courteous. I appreciated that he wore a mask and gloves."
theresa G.
cincinnati, ohio
"Very friendly and informative service."
don I.
okeana, ohio
"Jim (service Technician) very knowledgeable, courteous and answered my questions, had very Good work ethics, very professional as he work. want to acknowledge the installers of our unit, if I may Mike Cullen Eli Hambrick Brandon Hakings Job well done"
todd C.
blue ash, ohio
"Chase was professional and knowledgeable, got the job done in a timely manner. Very satisfied."
david T.
florence, kentucky
"Lennard Ballard extremely professional and courteous"
beth K.
edgewood, kentucky
"Very efficient and helpful"
debby S.
west chester, ohio
aaron G.
cincinnati, ohio
"Prompt, fast service, professional, knowledgeable, respectful of property."
clois S.
fairfield, ohio
steve C.
maineville, ohio
"Leonard is such a professional- explains things well and answers any concerns we have. Always trust him to do our maintenance"
arrie P.
elsmere, kentucky
"he explain what were going on with my unit"
ron R.
oxford, ohio
"Very Curtis and knowledgeable knew where for the problem and how to fix it"
nan G.
cincinnati, ohio
chris B.
morrow, ohio
"He did a great job ????"
george H.
springdale, ohio
tom L.
south lebanon, ohio
robert S.
west chester, ohio
"I didn't know the tech arrived to check the A/C temp. He never called me.. I thought I would need to adjust the thermostat."
jennifer K.
dayton, kentucky
"Joe was very efficient, did a great job& answered all my questions"
wade C.
lebanon, ohio
"Courteous and professional, overall. I was a bit disappointed that Teance left the remnants of the air filter he removed in my basement for me to discard, but otherwise, everything was ok."
elizabeth S.
newport, kentucky
"They fixed my air conditioner in a timely manner when my house was 80 degrees inside"
julie D.
edgewood, kentucky
"Arrive on time, notified us of estimated arrival, determined the problem and gave quote and next steps"
kathleen W.
union, kentucky
"Easy to schedule or change appointment. Request Michael Carter on a regular basis."
gina I.
south lebanon, ohio
"Service tech were polite and professional. Explained everything and asked if I had any questions."
emma k.
covington, kentucky
"came early explain4ed everything he did very polite"
marsalis C.
cincinnati, ohio
"Very well knowledgeable in the subject matter both technicians."
brian C.
loveland, ohio
"Great tech."
nick B.
hebron, kentucky
"Michael Carter is an excellent representative for your company. He is very knowledgeable, helpful and courteous. He checked everything carefully and even corrected the mistake of the previous technician that completed a tuneup just 2 weeks earlier. It looks like the previous tech did not clean the outside unit because the coils were blocked with dirt. I will ask for Michael every time I need service or tune ups in the future."
edward S.
alexandria, kentucky
"When scheduling my appointment, I was given a window from 11:00 to 2:00 for my appraisal. The night before, I received an email saying my appointment was confirmed for 11:15. At 11:55, I called and was told the associate was on their way. At 1:00, I called and was told they won't arrive until 2:30. The associate called and said they were not going to arrive until 3:00. Knochelmann needs to improve their communication."
william K.
new vienna, ohio
"He was friendly and listened and attended to the things we had concerns about"
michael C.
crestview hills, kentucky
becky R.
mason, ohio
"Pleasant efficient young man"
cleona W.
cinti, ohio
"the outdoor temperature still isn't showing. I neglected to mention that ."
daphne & errol Y.
independence, kentucky
"I was given a very detailed walk through of the problem, got the system running and showed us where the manifold problem exists.Rather than replacing the manifold on a 24 year old system; we will replace the entire system. Rob provided quotes on different systems, we are looking on our options. Very satisfied with the guys."
mr B.
cincinati, ohio
laura P.
cincinnati, ohio
grant F.
cincinnati, ohio
"I was quoted a price of thirty thousand dollars to convert my home from a typical gas furnace to all mini splits. The cost of one minisplit installed was quoted at eight thousand dollars. I need six mini splits total for my whole house. After the assessment I did some research and found a 5 unit mitsubishi mini split system for six thousand (same brand as in the quote). That means I was being charged twenty four thousand for installation. I understand Knochelmann is a business and needs to make money but twenty four thousand dollars for installation? I can't trust a company like that for any service in my home and I will be sure to let everyone I know to stay away from Knochelmann."
sandy B.
cincinnati, ohio
"Teance was great, he did things other tech never did!."
pat D.
highland heights, kentucky
"Very professional"
richard S.
villa hills, kentucky
cheryl D.
liberty township, ohio
"The technician stayed outside as I requested because of Covid19, and talked me through switching the controls."
christine W.
westchester, ohio
"Dud not have to wait long for an appointment. Advised Chase was running late, much appreciated. Advised promptly of the problem and the cost. Fixed quickly."
mark C.
cincinnti, ohio
"They were on time and efficient."
connie B.
independence, kentucky
sue R.
cincinnati, ohio
mike G.
cincinnati, ohio
"Service was friendly and professional"
jami M.
verona, kentucky
ken H.
maineville, ohio
"The technician was pleasant, respectful, and efficient in his work."
maria C.
oxford, ohio
"Service was first rate."
jack W.
hamilton, ohio
sandra B.
loveland, ohio
"He was really nice and polite."
mary flynn F.
west chester, ohio
john P.
cincinnati, ohio
ben W.
mason, ohio
anthony B.
erlanger, kentucky
"Speed and efficiency"
shaunna P.
ft. mitchell, kentucky
"Every interaction with employees from Knochelmann was a positive experience, from scheduling the appointment to arrival and working with the technician Michael. Michael arrived on time, explained what he was going to do and was thorough and efficient. He also found a broken part in the humidifier despite being at my home to do the tune up for my AC. I am extremely satisfied with all aspects of service provided by Knochelmann employees."
kenneth E.
loveland, ohio
"On time, because of the virus he explained that he could do inspection outside if l didnt feel comfortable with him coming in my house to which I said it was okay to come in, explained what he was doing and very customer oriented. Service people and installers seem to be the only customer oriented employees."
andrea W.
verona, kentucky
"I requested an estimate for air conditioner repair knowing the install price for the model like mine was about $5,000. My tech was very smart and polite but the estimate I got was for a complete system which is not what I wanted. The sales guy that was with my tech said just an A/C install would be about $13,000. When I asked the difference between my research and his quote, the sales guy did not have an answer and claimed no one had ever asked him the question. REALLY? Nobody ever questioned an $8,000 difference? The service call was a waste of my time and the $100 service fee was as well."
lelslie T.
cincinnati, ohio
"He was prompt, friendly and efficient"
lanny S.
burlington, kentucky
"Appointment scheduled in a timely manner, technicians extremely kind and professional."
pete S.
taylor mill, kentucky
"Ron had a great attitude. He finished installing our water heater even though he was delayed arriving here due to helping a previous appointment. Thank you very much!"
joseph K.
cincinnati, ohio
"Would have given a 10 but he didn't wear a mask all the time in the house. We are older and we need service people to wear masks as the Governor ordered"
bob C.
cincinatti, ohio
"We had a schedule service call between 10AM -12 Noon. He arrived at 1:15PM. I scheduled online and described our plumbing issue. The technician had no idea what he was coming out for. Bottom line, we had to reschedule."
patty G.
florence, kentucky
"He was so professional and courteous that we would like to have him service us in the future."
kenneth E.
loveland, ohio
"Your service people and installers are always very helpful in explaining information and very courteous and are the employees that provide good customer service."
marie M.
cincinnati, ohio
faye L.
newport, kentucky
"He did a good job and fixed the problem"