Knochelmann Service Experts Reviews

"Guy was professional,responsive and helpful"

"Puspa was very professional and efficient in performing our annual AC inspection and service."

"Matt and crew did a great job"

"He was very responsive and knowledgeable. He had the problem diagnosed and solved very qickly."

"Service is good Technicians was very knowledgeable"

"Got my air working again qiuckly"

"Did his job well"

"The technician was supposed to come in a 2-hour span and did not. I then called for a later 2-hour slot, and s/he didn't come. I essentially waited all day, and I got no result."

"fix my problem"

"The service technician that came to our house was very thorough and did a great job servicing our heat pump and explaining everything that he was checking and what he was doing."

"Professionalism"

"As an update to my responses yesterday when no technician came and I didnt receive a phone call to reschedule - I was very happy to receive a phone call from Chase at 7:45am saying hed be here at 8am as scheduled. Chase was very pleasant and knowledgeable and took the time to explain our options. A new water heater was installed in one visit which was awesome. Overall satisfied but prefer quotes that have the cost of an item and labor vs a flat rate."

"Have yet to get my machines cleaned. Have scheduled twice but no tech showed up and no one called. Hopefully they show up next time"

"Good folks."

"They were on time, did what they needed to do, and explained it to me at the end such that I understood."

"Called at 8:10am and scheduled service for water heater. Was given a window of 2pm-5pm. Waited 3 1/2 hours no technician showed up or called. I called at 4:55 to ask status only to be told work was completed. Then that was changed to technician called and there was no answer. No one called. There is no record of any incoming call on my cell phone ( which is the number I asked to be called on) or my home number or any voicemail. I will gladly reevaluate my reviews of Knockelmann after technician arrives at 8 am tomorrow morning, May 31, 2023 since I was told theyd be here."

"Kyle and Dillon went above and beyond to make sure my problem was resolved."

"Very professional & courteous & explained everything"

"On time always, Call ahead. Polite and know"

"Professional service from Guy as always"

"Techncian called before coming (as expected), completed the service, and answered my questions. Hoever, I was not emailed (or provided in-person) a receipt for the 2 lbs of coolant we loaded into my system. And in reviewing my records, I see that on the last call, I was sold a UV bulb replacement only 6 omnths after the rpeviosu one had been installed (they last at least a year). Your system should have told the technician at that visit it was not yet necessary."

"Bryan Weber does great work"

"Knochelmann's has always provided me with good service and competent technicians to do the necessary work."

"Jeff did a very good job."

"Bryon Weber did a great job explaining the problem and the fix you really need a different emergency phone service I cannot understand then"

"Multiple trips but very thorough and very responsive to our concerns."

"Technician was nice, polite and respectful of my home. I just don't want rotating Technicians servicing my equipment. I want to get to.know my Technician and he knows my equipment."

"Court, professional, knowledge person"

"Kyle and Dillon were polite and helpful and had good communication."

"The service was performed on time and they were very professional."

"Puspa called to tell me he was on his way, he arrived promptly on time. He made sure he had his protective slippers on his shoes. He was efficient at his work, and very knowledgeable, explaining what he was doing and answering all my questions. He was very polite and friendly."

"you installed AC system on the 22 May and it does not work"

"On time, very professional, answered all my questions."

"The tech you sent was very prompt, courteous and knowledgeable. He fixed the problem and I am happy with his work."

"Arrived on time, took time to explain my systems and what they were doing. Took time to answer my questions and provide suggestions. Were personable and easy to talk to."

"dispatcher sent technician to wrong address despite my calling first thing in the morning to make sure correct address would be given to technician. The problem was completely the fault of the dispatcher/office staff, not technician."

"Guy was very professional and took extra care to make sure the outside system was clean and all filters replaced."

"Very friendly and knowledgeable."

"I set an appointment nobody came. I called they said appointment was never set. I work in management and live by myself. I tried to set the appointment up so I could just leave early but they told me I had to do it in the mornings. The technician was great."

"Very professional"

"Service technician (Kyle) was very professional, courteous, and efficient. Would recommend him to anyone"

"Outstanding."

"excellent service rep conscientious and friendly"

"Brian was great. He knows exactly what was needed."

"Service technician was on time and explained the issues with the HVAC unit and recommended continuous tune ups to maintain its warranty"

"Jeff was very kind, helpful and explained what he was doing."

"Competent and knowledgeable"

"Rep was great"

"The tech was professional, efficient and courteous."

"Contacts very professional, efficient and effective."

"I felt assured that the HVAC system was not at fault and that the failure event had to do with the thermostat"

"very thorough"

"Knochelmann has always been there when needed."

"Friendly personnel, good work ethics."

"I had Byron Weber at my home to check out my air-conditioning and I was very satisfied with his service on May 2,2023."

"Quick, professional service. The technician was very helpful, knowledgeable, and personable. Very professional. ."

"Excellent service"

"The Technician was courteous, efficient and professional."

"Friendly, communicated well and clearly explained and visually showed me the aging problems in my system."

"I phoned at 4:30 for service told tech would arrive between 5:30 and 8 PM Plumber Kyle arrived 7 or so and was outstanding."

"Jeff was early. He was quick and competent"

"Let me know he was stuck in traffic. Still came out even though it was late in the day. Very cordial and nice."

"I am getting conflicting information regarding recommendations to my furnace and heat pump."

"Both Dayvon and Chuck were professional and did a great job. Even looked up information on what a new heat pump system would likely cost me in the future."

"On time and courtious"

"diagnosed problem and took care of it in timely and efficient manner and asked appropriate questions to diagnose issue"

"Jim Carter always does a first class job."

"The service was very thural, and compleet. A very good job."

"The tech identified and fixed the problems quickly."

"Tech was prompt, courteous, and thorough."

"Quick and efficient, discussed condition of equipment and potential remaining service life. We've had other work done by Knockelmann and will continue because of the good service."

"No follow thru. Tech over talks and does not take the time to understand problem. Same tech has been to house multiple times and each times says it works when actually doesn't. Last visit said would follow up with plan to correct problem yet have not heard from anyone."

"The technician left without putting the thermostat where it should go. He left the air conditioning on when the heat should be on. As the woman of the house, I will be sure to be home when the technicians come from now on. I will give Knochmann one more chance."

"Very professional rep"

"Excellent experience. Like to know if outside ac is to be cleaned out of leaves and any debris when serviceis conducted. My previous ac service did this as a matter of course with no additional fees."

"The tech let me know I needed a new light."

"Our technician was very thorough. We previously ordered replacement filters for our electrostatic air cleaner were the wrong size and swapped them for the correct filters."

"he was taking care of everything. polite and explained everything to me"

"Great to work with, very knowledgeable"

"We've always had great service."

"The toilet continues to run at times and every other time we flush the toilet it takes 2 times to flush properly"

"Service Technicians were great!"

"I have already submitted this survey once, however the tech was so very good that will do again. Puspa was extremely wonderful in all areas, courteous, knowledgeable, etc."

"Very professional and did the maintenance to our furnace and air-conditioner I am orderly manner."

"The technicians and install team were very knowledgeable, efficient, and professional."

"Very nice and Professional"

"The service techs were on time and friendly. They respected our home and answered all of our questions. We ask for them by name when requesting service."

"Tecnhician explained what he was doing and why."

"Puspa was on time and worked efficiently to complete the spring service. He also answered all of my questions, and the equipment looked and worked like new when he was done!"

"Puspa was GREAT, answered all my questions, was extremely polite, cordial, and especially knowledgeable."

"Aside from a few minor cosmetic issues that bother a perfectionist as myself, the installers failed to seal off the furnace branch of the flue that was still being used by the hot water heater. I fixed the issue."

"friendly and thoro"

"Professional, thorough, respectful of property, and gave helpful informational pamphlet."

"ON-TIME, COURTEOUS, INFORMATIVE"

"The technician was early, courteous, thorough, and explained what he was doing satisfactorily."

"Jayden was courteous, professional just likeable"

"Knockelman calls me to remind me that it's time for tune up. It would never get done if I relied on my memory or had to call myself. Prompt service, to keep my air/heat from breaking down"

"The tech was on time, thorough and communicated what he was doing and why clearly."

"I have been using Knockelmann for nearly 20 years."

"came on time."

"Quick,very friendly, great results"

"I always get friendly professional service"

"they always let me know when they are going to be delayed or how far away they are."

"Chase was both kind and knowledgeable and assured me that he would fix my problem that day if possible. But he also mentioned from the start he would have to come back to do installation of hardware for a different shower."

"professional, thorough, and efficient"

"dependable"

"They were on time, courteous, very professional, did a good job and explained to us what they did."

"good service and products; it wasn't a 10 because it seems there are potential communication issues regarding plans. apparently my plan is now obsolete and i need to update to a new one. My techs had to call the office to verify my current plan with benefits (eg. includes new filter)"

"Professional, fair, honest."

"Noah was extremely Professional and Courteous...not only in his mannerisms, but as a true professional should be, with his knowledge of the job. He's really an asset to your company, as people such as him, are truly difficult to find!"

"Overpriced"

"All went smoothly with no problems"

"Prompt professional service"

"Quality work"

"Tech was excellent."

"Prompt and very good service by Mike. He goes the extra mile to help."

"Both my service technicians were excellent. They explained what was needed for my Spring maintenance service and did a thorough job. I would highly recommend Marcus Staples and his technician Guy. I will be requesting both for my Fall Maintenance Service."

"Just hoping it goes well."

"The technicians have always been very professional and helpful"

"Prompt professional service"

"Alway timely. Friendly. Cost efficient"

"Roberto was quick with the fix and priced the job fairly."

"Chuck and Guy were great! Typical of the service level I have enjoyed for almost 10 years"

"Professional and quick response."

"Asked them to come out to give me a quote on a sump pump. They came out Wednesday 3-1. Never received a quote after they left. Called them one Tuesday 3-7 to find out whats going on. I was assured I would get a quote or a call back and never did"

"Sam was extremely thorough"

"good customer service, professional techs, good communication on status and issues that arise, focused on solutions"

"Excellent customer service. Installers very good. Sales person great."

"This rating is based on the latest service that I received. I have used your company for years and am usually satisfied, but the plumber that worked at my house on 3/2 did a very poor job. He took 3.5 hours for a minor fix (a leaky bathtub faucet), left twice to purchase parts that he should have already had, and ended up reversing the hot and cold water in the bathtub. I discovered this problem after the plumber left my house, and I called the plumbing manager during the evening of 3/2, but he has not yet returned my voicemail. I was given a mere 15% discount for the inconvenience of how long the job took, and I feel that I have been cheated out of $310.00. This was a very stressful and disappointing experience."

"Great service"

"Everyone stuck with me even though it took over 2 months to get my natural gas hooked up and my new furnace up and running."

"Mike was a true professional: not only fixing the air conditioner, but fixed two small gas leaks he found as he was finishing up checking the air conditioning.He was an expert at work."

"So far, satisfied with service provided by Knochelmann."

"Service man was on time, friendly, knowledgeable"

"The job was to remove our old kitchen disposall and install a new one. The technician did that but forgot to connect a hose. We also had a leak. We called on Saturday and were told no one would be available until Monday. We found another plumber to fix it on Saturday."

"Great response, professional behavior, quick results, affordable"

"Our service tech (Sam) was phenomenal."

"Matt, Angel and John were e xcellent in the install of my humidifier and John was great in the contacting me and answering questions and handling the billing."

"Sam was very knowledgeable"

"Dylan was very thorough and professional"

"it took two times to get it clean"

"This company and its personnel are so accommodating, I am called when it is time for a tune up, the techs show up when scheduled, they call prior to coming to my house, they are knowledgeable and courteous, I am so glad to have signed up with your firm."

"Expert advise and thorough"

"We had a complex problem -- Elijah diagnosed the problem quickly and then it became a race to find the necessary parts."

"Fixed the issue."

"Service Technicians very good. Customer Support needs some attention."

"Called Monday evening and answered questions. Sent me a picture of the device inquired about. Set up appointment for installation next week."

"Experienced, knowledgeable, dependable technicians and support."

"Techs were on time Have never had a problem with service"

"The technicians are great but we have required a callback on several issues with our heat pump."

"I feel as though I was lied to about the cost of maintenance for our new water heater that we had put in by knochelmann. When it was installed I was told there would be an alarm that would go off indicating I needed to have it flushed. I was also told it would be about $100 to do that yearly. Came to find out it cost over $400. I will not be using knochelmann in the future for this."

"Neil our technician was extremely professional, each of your technicians in the past 4 years have been extremely professional and courteous and knowledgeable."

"Dont like the company or management. Service technicians are excellent. I have a contract so I will continue to use your technicians. Like I said they are excellent and friendly."

"Knows his work"

"On time, efficient and professional. Guy was our service provider and he was excellent."

"We have been customers for several years now. We have had both plumbing and HVAC service. We always receive excellent service. Today Samuel W. repaired our HVAC system. He was thorough,professional and a pleasure to work with."

"I would specifically recommend the service tech Elijah P. and will only request him for our maintenance service from now on. He was thorough, experienced, knew what he was talking about and what he was doing and helped save us money that we didn't need to spend."

"Took it three times to get it right but finally got the right technician. Knew what he was doing and had a great personallity."

"Knochelmann responded to my call and checked our system out the same day. They found major issues as found by Duke Energy and recommended I replace the system. Knochelmann was able to install a new unit the next day."

"Called 4 times to follow-up on a warranty claim and no return call."

"The plumbers were awesome; but your process stinks because the sales rep a waste of time every second of the interaction. Why did you send a sales rep to my house when I requested a plumber? He couldn't answer questions and the plumbers were LITERALLY able to do everything I needed (answer questions, give quotes, do the work and bill me.) You wasted my time. I'm not bagging on the sales rep either. He's a super nice guy... just not what I needed. If you have a finance program to promote or push... send him AFTER the plumbers assess the situation and only if he's needed."

"Still waiting on the filter to be changed."

"Mike did an outstanding job"

"Techs are always courteous."

"Brian was excellent. Company seems disjointed-uninformative and poor in providing any help"

"for the last service which was for a slow drain I can only give a 5. It cost me $75.00 for nothing. When I called, I told them that a 25' drain snake was not long enough. The drain was not opened."

"Neal made sure that the pipes he laid were tucked up as high in the ceiling as possible. He explained everything that would be happening and assured me that the inspector would come as soon as possible. He said he would be here as well."

"Excellent, timely service!"

"THE PLUMBER WAS HERE TO EVALUATE OUR SEPTIC SYSTEM BACKUP IN OUR BASEMENT DRAIN. HE GAVE US GREAT ADVISE AND WE DIS HAVE TO CALL GULLETT TO RESOLVE THE ISSUE AT A $1200.00 COST. IT WAS WORTH THE SERVICE CALL FOR HIS EVALUATION."

"Easy to schedule, however, sometimes scheduling issues when needing more than one service scheduled. Time windows are accurate. Quality work. There are some headaches with ground team communication skills I have encountered in the past few service calls. I find it hard to hear and understand phone calls. In particular, the most recent service I was disappointed with the service. I am a repeat customer for over 6 years. The last service technician required my tenant to pay for the service on her credit card after I explained he should call and process payment with me (the landlord). I needed to leave the property before the service call ended and instructed him to call for my CC number. He insisted that my tenant pay prior to him exiting the property."

"We will probably be buying our new system for upstairs from another dealer in town, becasue I can't even understand your quote that was left behind, and we only want to use one company that can service both units in the home."

"I think the pricing for the services was high"

"Went above and beyond to fix my plumbing issue at the lowest cost possible. Highly recommend!"

"Very professional and timely"

"I always use Knochelmanns for whatever goes wrong in my house. But, this time I was a little disappointed that I paid $99 for the service call and the only ting I needed was one plunge of the plunger to fix the problem. My plunger was not as good as the one the rep used and it took only one plunge. I had to pay $26 for that plunge. It would have been nice if he could have not charged me since I have been a Knochelmanns customer for a very long time. I do not want any reimbursement, but it would be a nice gesture to give a break to an 82 year old lonely old woman/man a break since they do not have the strength to hit a plunger the way the rep does. Just a nice friendly suggestion for your business."

"On time, very friendly"

"First schedule - no one called or showed up for I called to schedule the app again. Eventually a pair came - one used the shoe covers but the other one didnt care to wear one. He also smelled bad - and strong cigarette smoke order too. Explanation about raised temp setting was good and I am happy with what they did to fix it."

"Guy was friendly, professional & did his business & our was very good."

"We value proactive maintenance checks so this service is helpful. Matt did a wonderful job."

"Our tech was so friendly and knowledgeable"

"they remind me when time for check up; always do thorough evaluation; they respond when I need service"

"The service is always great"

"Excellent service, very professional."

"Techs are knowledgeable."

"Professional and quality service"

"They have knowledge and very professional"

"Not on time for the 2nd time"

"Technician was there on time and finished the job without any problems."

"tech was friendly , competent and careful as he entered our house. felt comfortable"

"Organized Friendly on Time"

"A couple of appointments I had for service were not kept. On one I received a call that technicians had called in sick and on the second it was a no show."

"Good service"

"Reliable and friendly service"

"Any company in these days and times that takes the responsibility for a mistake that was done five years ago deserves a 10!"

"Adam Wiedman."

"Great service, on time, polite, and explained everything as he went so that I could understand what my options were"

"Great service and professionalism."

"Professionalism & cost"

"Punctual, knowledgeable, friendly"

"Technician (Brian) was excellent."

"They took responsibility for a mistake they made and agreed to fix my problem."

"Delivery was delivered on time as stated.????????"

"They cleared a blocked line that shut down my heating when the induction motor flooded one month after you serviced it. You should have cleaned it then!"

"Jim"

"Techs are reliable and knowledgeable."

"Very informative and problematic. Seemed to get to the problem and solve it very quickly. Super attitude. Very pleasant to deal with."

"Your technicians are good, efficient, thorough, and very pleasant/respectful. Product is good, as well."

"Lack of communication between office and service. Never received a call back for anything. Bad customer service on office part. But good service on sales rep. Thank God for him coming out to help solve the issue."

"I've had 2 SVC appts which were NO SHOWS. I didn't even get a phone call"

"Called ahead, on schedule, friendly, efficient, explained what he did."

"Tech was professional and explained what was happening"

"Fast knowledgeable friendly service"

"Knochelmann is not local and must come from a distance. While the technician tried his best he was not able to clear the clog because he didn't have the equipment needed on his truck."

"Great service technician"

"Very easy your company didn't want to fix my furnace but did give me a model number to fix the unit myself.which negates why I would even call an expert."

"Nice friendly prompt service"

"As usual, for >20 years, you folks are great at what you do."

"I have always received good service whatever name you used. I have been with your company for years"

"Knochelmann is a very reputable company. Dominic came to do routine service at our home. He came within the designated window of time. He was pleasant, professional, and very easy to talk to. He was competent in his work, and he gave us genuine, honest recommendations for our system."

"The technician called before coming and was on time. He was friendly and knowledgeable. He explained what he was doing and answered all questions. He was very efficient."

"Guy did an excellent job"

"I have been with you for over 20 years and have always gotten exceptional service."

"The rep was excellent, honest man and personable."

"Elijah was very professional and knowledgeable."

"Very professional and the work is quality"

"We have been completely satisfied with the service we have received from Knochelmann"

"The technicians are usually very knowledgeable and courteous, and they respect our property by putting on the shoe covering."

"Gentleman was friendly, efficient, and didnt give up until problem was solved."

"I have used your service for over 20 years and have never had a problem"

"The explanation of my furnaces problems and the possible solutions."

"Everybody needs some room for improvement,, makes them work harder"

"Dominic was wonderful and helped and gave us great advice."

"We love Jimmy."

"Well my mother used Knochelman Service when they were located off Pike St.. in Covington, my daughter now also uses them."

"The rep always seems to know what hes doing. How would I know?"

"Dominic was very knowledgeable and took his time to explain to me the different issues I have in my house like my master bedroom being extremely cold. He adjusted the system and made a big improvement. He is excellent and a great service provider."

"The company is very easy to deal with and very flexible in scheduling."

"They are very responsive as an emergency plumber! They called me back promptly, gave me a realistic ETA, and then showed up when they promised! Their commitment to quality customer service is very apparent!"

"You responded quickly to a 5 a.m. call on a Saturday,"

"Very professional and thorough"

"Your service techs are very courteous, informative, thorough and professional as they perform their servicing of our central heating system. you are left with a feeling of confidence that everything is going to function to keep our home warm."

"Very nice and knowledgeable service"

"The problem with the furnace was not solved. We are still having issues and have called Bryant to look at it."

"Wish could develop relationship with one tech to take care of account vs different person every time."

"Good value for the money"

"Good service, value"

"Because I can't seem to get the service I hired them for taken care of definitively. Yet again my sink is leaking. I'm wondering if the wrong materials were used."

"On time, looks like he did a very through job. cleaned up when finished."

"Good people. Good work. Checked thoroughly. Fixed problem."

"On time and professional"

"Prompt and helpful"

"Your service technicians have been servicing our heat pump for the last few years. It is an older model, and you are keeping everything running efficiently."

"I was impressed by their workmanship."

"Lack of follow through with request to bring special order furnace filters to routine check on furnance."

"I feel like each time the reps who come to my house are prompt, neat, good at what they do, personable, and informative."

"Michael did a great job and pricing was very fair. I have requested Mike to be our technicians on future visits to ensure consistency which has been a challenge for us."

"Professional knowledge"

"The technician was great communicated and worked very efficiently"

"your technician was very polite and did a good job of during the checkup. I know when you come out, I can depend on your tech to do a great, That is why I call you for service I need to maintain the upkeep you Provine"

"Everyone that has come out to check our AC and furnace has been knowledgeable and fast"

"Every is kind and very helpful!"

"You are always good to me Been with you for 30 years"

"been with you since the 90's and intine to stay with your company in the future"

"Always great service"

"your techs are great that why we've continued ith you however your accounting dept can't do their job we;ve had to go to the bank and get copies of our cancelled check to prove that your bill is paid"