Knochelmann Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 4,496 Reviews
bouquetrestaurant B.
covington, kentucky
rita P.
lebanon, ohio
diane D.
cincinnati, ohio
"Because he came out at night. Had a very professional attitude, knew what he was doing, stayed at a distance,and, had a calm and smoothing voice. The price was not bad either."
marilyn S.
loveland, ohio
"I was very satisfied with the technician. However, I did not receive a phone call telling me he was on his way."
jenna S.
cincinnati, ohio
scot A.
burlington, kentucky
tracey M.
erlanger, kentucky
"The service text came out and said it would cost me $5,000 to repair the fix I got a second opinion gentlemen come out told me I was low on freon filthy back up and my unit has been working fine ever since. He also mentioned it doesn't need to be replaced until it's completely broken which makes good sense to me I was charged $100 for them to tell me It would cost $5,000 to fix the problem"
jeff C.
highland heights, kentucky
"Outstanding service, as always. Service tech Chris was very thorough in explaining what was wrong and what was needed for repair. When I was unhappy with that, I reached out to customer service and Dustin go the ball rolling on a satisfactory solution. Thanks guys."
scott C.
mason, ohio
"Would have given a 10 but the part needed had to be ordered. Rob the tech did an awesome job though at creatively figuring out a Temporary work-around to get my AC working until the part came in."
tim J.
florence, kentucky
"Excellent, friendly service"
joe D.
bellevue, kentucky
bill H.
cincinnati, ohio
greg S.
independence, kentucky
"arrived right on time. difficult job, however, stayed till the job was done."
vickie M.
cincinnati, ohio
"very professional explained the problem and resolved it quickly"
barry B.
anderson township, ohio
"Technician was knowledgeable and efficient."
jim R.
sharonville, ohio
"No hesitation on what he needed to do"
robert M.
cincinnati, ohio
"Leonard is very organized and efficient, he does a good job, and gets done in a reasonable time."
jeremy T.
cincinnati, ohio
"Michael was very helpful with any questions that I had."
ann F.
cincinnati, ohio
anna H.
oxford, ohio
"Payne arrived less than 90 minutes after I called as a first time customer. He diagnosed and fixed our plumbing problem within 30 minutes and answered other questions I had."
mark R.
cincinnati, ohio
"he showed up and took care of us on the 4th of July. We needed AC and we needed it pronto. He was very courteous and knowledgeable."
lisa W.
batavia, ohio
"Patrick is very knowledgeable, very personable, very respectful, and all around great person! He's even comfortable around the animals :-)"
kenneth D.
taylor mill, kentucky
"No Body is Perfect."
timothy B.
burlington, kentucky
"Missed first day appointment window but came early next day"
debbie W.
cincinnati, ohio
"Service was prompt and efficient"
martin F.
ludlow, kentucky
"expert insulation"
stephen P.
west chester, ohio
"Teance Godfrey was professional in his service, respectful with PPE used considering the Covid 19 pandemic, clean in his working, and did an overall excellent job."
shari L.
cincinnati, ohio
renee P.
loveland, ohio
"Does an excellent job"
joe J.
morrow , ohio
"Chase was knowledgeable friendly and worked very quickly and was supremely clean. Especially for a plumbing situation"
steven R.
mason, ohio
mike M.
union, kentucky
"The quote I got for the work I want done seemed high...much more than I expected."
angela M.
westwood, ohio
"Quick, fast and efficient"
sabrina E.
willamsburg, ohio
"Sales rep was great. Techs came out to do the install and were also great. Everything was handled very quickly and professionally."
tim M.
trenton, ohio
"Excellent responsiveness of service. Mr. Simpson has excellent interpersonal skills. He is a good communicator and very amiable."
zach W.
middletown, ohio
"Extremely helpful, friendly and professional."
terry C.
florence, kentucky
tonya D.
union, kentucky
"Friendly technician. Gave us good advise on why to replace the humidifier filter."
sam K.
cincinnati, ohio
"Chase was very professional and helpful. He worked very hard to get the problem solved!"
michael R.
middletown, ohio
"Always good....Leonard was excellent!"
li K.
mason, ohio
james W.
loveland, ohio
"they arrived on time, and did everything I asked. very professionsal."
kathleen O.
cincinnati, ohio
"Stanley is very thorough ... even goes beyond what is required! He is also very polite, respectful, and professional."
jodee D.
loveland, ohio
"Bothe the plumbing tech and HVAC tech were early and called to see if they could move up their appointment,"
marlene B.
villa hills, kentucky
"Excellent job always done by technition!"
gary T.
cincinnti, ohio
"Payne was on time, did a great job, and did it in a very timely manner."
claude P.
cincinnati, ohio
joe M.
burlington, kentucky
monique B.
cincinnati, ohio
"I purchased my home six months ago and recently decided to have my furnace and AC unit serviced to be in compliance with the maintenance record on my unit. Service Experts was listed as the installer and servicer on my furnace so I called them hoping to get good service as a new customer, I also thought that since they installed and serviced my unit previously that they'd be knowledge and a trusted source to rely on for continued maintenance. However, I was wrong! Two techs came to my property, the first one discovered that the coils inside my system were frozen. He put the system on the fan setting to thaw the unit. The next day another Tech came out to diagnose the issue and told me that the system had not been properly serviced, the AC unit was dirty and now my AC unit is on the fritz. Mind you this system had been installed and maintenance regularly by Service Experts as recommended (I have service records to prove this). The Tech guy told me that I'd either need to replace a coil which could cost in the upwards of $4000 or replace the entire AC unit! An AC unit that is only 6 years old. I didn't even entertain how much they would charge to replace the AC unit. The next day I called to speak to the service manager and he proceeds to talk to me as if I'm a complete idiot and basically said that the AC unit must have had a leak that went unnoticed, which is a common issue in AC units. When I asked if checking for leaks was apart on the yearly maintenance (since this is a "common issue" I was told no?? At the end of the conversation I was still left confused as to how a AC unit and furnace that have been properly maintained since it was installed back in 2014 (6 yr old system that has a life expectancy of 10-12 years) has died if it had been indeed properly serviced by Service Experts?? I will be reporting this company to the better business bureau as well because something is seriously wrong with this situation. Service Experts needs to stand behind their products and services. Instead they price gauge customers and treat them like idiots! Buyers beware!!!"
ken G.
cincinnati, ohio
"i cannot read the name of the technician on my invoice: not only was he 35 minutes early for the appointment, but he had the entire job completed in less than 45 minutes. Completely professional!!!"
aaron M.
cincinnati, ohio
gerard C.
union, kentucky
"Technician was on time, very friendly, quick and thorough"
joey M.
covington, kentucky
"A guy was sent out with broken equipment and 1 battery for his tool, which died rather quickly and I ended up giving him my batteries so he could keep working. He was unsuccessful and ended up leaving, telling me to call someone else or wait a till next day. I had four apartments that could not use showers or toilets, next day was not an option for me. RotoRooter to the rescue."
matt L.
west chester, ohio
"Patrick uses a lot of big words / specialized knowledge. Sounds smart but works so fast and the notes Matt was taking seemed so quick that it was done to leave me confused. We never actually talked the product and the system theyd install - too quick to push the monthly price tag on a 10year rent to own program that is 2x the cash price of the system Cash price of systems are twice the going cost that Ive found so far for other comparable Le residential systems - easily found the average on google while speaking with them and found this average price offered with my first competitive quote. Matt also seemed to think his job was to offer me financial advice on how to manage my cash assets - but did so in a way that was completely ignorant to the Fed Reserves recent announcement and interest rates going to zero. Even mentioned his 401k is doing really well right now. As it should be - returns are back to where we were in early March but were not up. Again off topic and not his trade or expertise. Ever since we signed up for Knochelmann we always dreaded when the second car would pull up. It was nice you were able to come out on a Saturday for that $15/mo - but we will be canceling our service. As I mentioned to Matt and Patrick - you are running an expensive business and seem to be better positioned for your big box and commercial clients."
james L.
crescent springs, kentucky
"Friendly, communicative, professional."
doug B.
loveland, ohio
"Michael and Jullian were both very professional, friendly and knowledgeable. They provided a summary of everything they checked, any issues they discovered and what their recommendations were before they left."
mike G.
loveland, ohio
katie V.
cincinnati, ohio
bob B.
florence, kentucky
"He arrived at our house within an hour of my call. He diagnosed it quickly and fixed the issue quickly"
oreste B.
west chester, ohio
"Leonard always makes sure to ask if I am satisfied & if I need any thing else!"
teresa M.
liberty township, ohio
"Leonard is very polite, friendly and knowledgeable. He has been to my home before and I recall the experience being very much the same. He calls before his arrival and is very efficient. He is a fantastic representation of Service Experts!!"
jennifer K.
dayton, kentucky
billie U.
hebron, kentucky
"Michael did a good job of pointing out some parts I needed to make my air conditioner last longer. He did not pressure me to buy them, just showed me the benefits. Hs showed me everything and answered all my questions."
juan D.
cincinnati, ohio
"Payne was very professional, clean, and knowledgeable of my problem. He was here within 45 mins from the time I called. Payne is a great technician I recommend him to anyone."
chuck S.
cincinnati, ohio
"Stanley was knowledgeable and efficient. He explained what he did."
larry B.
cincinnati, ohio
hugh M.
erlanger, kentucky
"The tech was punctual and extremely polite and professional."
james W.
loveland, ohio
gary P.
edgewood, kentucky
"Very professional"
claude P.
cincinnati, ohio
"Professional, knowledgeable, and courteous"
todd H.
florence, kentucky
vikki M.
florence, kentucky
"Technician was prompt,courteous,explained everything thouroughly."
gage S.
newport, kentucky
"Helpful, showed up early and executed with efficiency."
billie U.
hebron, kentucky
"Michael was very helpful and suggested parts to keep my unit running efficiently. He explained everything to me and answered all my questions. A pleasure to do business with."
dominic I.
okeana, ohio
"very caring and knowledgeable"
james S.
union, kentucky
"Technician was late. If I had received a phone call then your would have received a 10."
norma M.
west chester, ohio
"Leonard was very pleasant. He worked efficiently and answered all questions that I had. He did a thorough and excellent job."
lori M.
cincinnati, ohio
"My rating is based on the latest preventative appointment. This is the third time Leonard has been the assigned technician and he has done an outstanding job each and every time."
luveta B.
cincinnati, ohio
"Arrive on time. Excellent customer service skills."
kathy D.
cincinnati, ohio
"Lenard was very friendly and professional. Great to work with"
louise W.
cincinnati, ohio
"He was knowledgeable, professional, personable."
sandy B.
taylor mill, kentucky
"Curious and knowledgeable"
martin F.
ludlow, kentucky
"Very professional service. What I like is they set a time fro an appointment not a 2 hour window. And were on time and perpaird."
george M.
cincinnati, ohio
"This is the third time Leonard has been our technician for our preventive maintenance program. Each and every time, he's been outstanding."
larry W.
villa hills, kentucky
"Prompt arrival. Friendly service."
barbara M.
highland hights, kentucky
cathy W.
ludlow, kentucky
"Technician was professional and knowledgeable."
cinda R.
covington, kentucky
"Very friendly service and informative about our unit."
brad E.
west chester township, ohio
"I was satisfied that my repair needs were taken care of within 24 hours. However, convenience came at a much higher cost than other competitors"
craig D.
montgomery, ohio
"Dr. Leonard was friendly, prompt, professional and able to ID the problem quickly. He was honest in is explanation and recommendations for repairs."
greg L.
villa hills, kentucky
"Very Courteous and prompt"
pamela J.
cinti, ohio
"Very Professional and Polite"
mary T.
batavia, ohio
"The technician was very explanatory about everything he was doing."
bruce W.
villa hills, kentucky
trisha L.
norwood, ohio
joyce C.
college hill, ohio
"Very helpful and informative regarding my air conditioner and oh so very polite."
richard G.
cincinnati, ohio
"Technician is friedly and seemingly knowledgeable."
tim M.
trenton, ohio
"Mr. Simpson was very informative and helpful. He clearly and concisely explained what we needed and how to install the desired water softening system."
erik P.
mason, ohio
"Jamie was informative, pleasant, and efficient."
gwen G.
cincinnati, ohio
"Stan was accommodating and very helpful and seemed knowledgeable and capable."
rob C.
cincinnati, ohio
"Scott did an outstanding job assessing the issue with the AC Coil."
oscar B.
cincinnati, ohio
ellen K.
union, kentucky
"The men who installed the new HVAC unit seemed very professional, competent and pleasant."
sarah M.
cincinnati , ohio
"Scott was very personable, thorough and efficient. He took extra time to explain the service he was providing and why it was important."
paul D.
sharonvillr, ohio
"Very professional"
jennifer B.
hebron, kentucky
"Did the job"
robert L.
hamilton, ohio
"Everything that I needed to be done was done."
mark H.
west chester, ohio
tom H.
florence, kentucky
gloria G.
edgewood, kentucky
"Stanley was the best all the way around."
lucy S.
covington, kentucky
"The plumber who did my inspection was honest about my options in getting my water heater replaced."
john H.
fairfield, ohio
"was very professional and well mannered"
thomas B.
cincinnati, ohio
"The technician was just ' great' and he finished the job on and in time!!! He is dime (10) rating."
tonya W.
cincinnati, ohio
jim W.
newport, kentucky
"Mike didn't waste any time diagnosing the problem. He also agreed to let me watch as he worked, educating me every step of the way. He is clearly a technician that is passionate about his trade, and I truly benefited from his visit."
jim A.
cinti, ohio
"Employee was prompt and courteous. I appreciated that he wore a mask and gloves."
theresa G.
cincinnati, ohio
"Very friendly and informative service."
don I.
okeana, ohio
"Jim (service Technician) very knowledgeable, courteous and answered my questions, had very Good work ethics, very professional as he work. want to acknowledge the installers of our unit, if I may Mike Cullen Eli Hambrick Brandon Hakings Job well done"
todd C.
blue ash, ohio
"Chase was professional and knowledgeable, got the job done in a timely manner. Very satisfied."
david T.
florence, kentucky
"Lennard Ballard extremely professional and courteous"
beth K.
edgewood, kentucky
"Very efficient and helpful"
debby S.
west chester, ohio
aaron G.
cincinnati, ohio
"Prompt, fast service, professional, knowledgeable, respectful of property."
clois S.
fairfield, ohio
steve C.
maineville, ohio
"Leonard is such a professional- explains things well and answers any concerns we have. Always trust him to do our maintenance"
arrie P.
elsmere, kentucky
"he explain what were going on with my unit"
ron R.
oxford, ohio
"Very Curtis and knowledgeable knew where for the problem and how to fix it"
nan G.
cincinnati, ohio
chris B.
morrow, ohio
"He did a great job ????"
george H.
springdale, ohio
tom L.
south lebanon, ohio
robert S.
west chester, ohio
"I didn't know the tech arrived to check the A/C temp. He never called me.. I thought I would need to adjust the thermostat."
jennifer K.
dayton, kentucky
"Joe was very efficient, did a great job& answered all my questions"
wade C.
lebanon, ohio
"Courteous and professional, overall. I was a bit disappointed that Teance left the remnants of the air filter he removed in my basement for me to discard, but otherwise, everything was ok."
elizabeth S.
newport, kentucky
"They fixed my air conditioner in a timely manner when my house was 80 degrees inside"
julie D.
edgewood, kentucky
"Arrive on time, notified us of estimated arrival, determined the problem and gave quote and next steps"
kathleen W.
union, kentucky
"Easy to schedule or change appointment. Request Michael Carter on a regular basis."
gina I.
south lebanon, ohio
"Service tech were polite and professional. Explained everything and asked if I had any questions."
emma k.
covington, kentucky
"came early explain4ed everything he did very polite"
marsalis C.
cincinnati, ohio
"Very well knowledgeable in the subject matter both technicians."
brian C.
loveland, ohio
"Great tech."
nick B.
hebron, kentucky
"Michael Carter is an excellent representative for your company. He is very knowledgeable, helpful and courteous. He checked everything carefully and even corrected the mistake of the previous technician that completed a tuneup just 2 weeks earlier. It looks like the previous tech did not clean the outside unit because the coils were blocked with dirt. I will ask for Michael every time I need service or tune ups in the future."
edward S.
alexandria, kentucky
"When scheduling my appointment, I was given a window from 11:00 to 2:00 for my appraisal. The night before, I received an email saying my appointment was confirmed for 11:15. At 11:55, I called and was told the associate was on their way. At 1:00, I called and was told they won't arrive until 2:30. The associate called and said they were not going to arrive until 3:00. Knochelmann needs to improve their communication."
william K.
new vienna, ohio
"He was friendly and listened and attended to the things we had concerns about"
michael C.
crestview hills, kentucky
becky R.
mason, ohio
"Pleasant efficient young man"
cleona W.
cinti, ohio
"the outdoor temperature still isn't showing. I neglected to mention that ."
daphne & errol Y.
independence, kentucky
"I was given a very detailed walk through of the problem, got the system running and showed us where the manifold problem exists.Rather than replacing the manifold on a 24 year old system; we will replace the entire system. Rob provided quotes on different systems, we are looking on our options. Very satisfied with the guys."
mr B.
cincinati, ohio
laura P.
cincinnati, ohio
grant F.
cincinnati, ohio
"I was quoted a price of thirty thousand dollars to convert my home from a typical gas furnace to all mini splits. The cost of one minisplit installed was quoted at eight thousand dollars. I need six mini splits total for my whole house. After the assessment I did some research and found a 5 unit mitsubishi mini split system for six thousand (same brand as in the quote). That means I was being charged twenty four thousand for installation. I understand Knochelmann is a business and needs to make money but twenty four thousand dollars for installation? I can't trust a company like that for any service in my home and I will be sure to let everyone I know to stay away from Knochelmann."
sandy B.
cincinnati, ohio
"Teance was great, he did things other tech never did!."
pat D.
highland heights, kentucky
"Very professional"
richard S.
villa hills, kentucky
cheryl D.
liberty township, ohio
"The technician stayed outside as I requested because of Covid19, and talked me through switching the controls."
christine W.
westchester, ohio
"Dud not have to wait long for an appointment. Advised Chase was running late, much appreciated. Advised promptly of the problem and the cost. Fixed quickly."
mark C.
cincinnti, ohio
"They were on time and efficient."
connie B.
independence, kentucky
sue R.
cincinnati, ohio
mike G.
cincinnati, ohio
"Service was friendly and professional"
jami M.
verona, kentucky
ken H.
maineville, ohio
"The technician was pleasant, respectful, and efficient in his work."
maria C.
oxford, ohio
"Service was first rate."
jack W.
hamilton, ohio
sandra B.
loveland, ohio
"He was really nice and polite."
mary flynn F.
west chester, ohio
john P.
cincinnati, ohio
ben W.
mason, ohio
anthony B.
erlanger, kentucky
"Speed and efficiency"
shaunna P.
ft. mitchell, kentucky
"Every interaction with employees from Knochelmann was a positive experience, from scheduling the appointment to arrival and working with the technician Michael. Michael arrived on time, explained what he was going to do and was thorough and efficient. He also found a broken part in the humidifier despite being at my home to do the tune up for my AC. I am extremely satisfied with all aspects of service provided by Knochelmann employees."
kenneth E.
loveland, ohio
"On time, because of the virus he explained that he could do inspection outside if l didnt feel comfortable with him coming in my house to which I said it was okay to come in, explained what he was doing and very customer oriented. Service people and installers seem to be the only customer oriented employees."
andrea W.
verona, kentucky
"I requested an estimate for air conditioner repair knowing the install price for the model like mine was about $5,000. My tech was very smart and polite but the estimate I got was for a complete system which is not what I wanted. The sales guy that was with my tech said just an A/C install would be about $13,000. When I asked the difference between my research and his quote, the sales guy did not have an answer and claimed no one had ever asked him the question. REALLY? Nobody ever questioned an $8,000 difference? The service call was a waste of my time and the $100 service fee was as well."
lelslie T.
cincinnati, ohio
"He was prompt, friendly and efficient"
lanny S.
burlington, kentucky
"Appointment scheduled in a timely manner, technicians extremely kind and professional."
pete S.
taylor mill, kentucky
"Ron had a great attitude. He finished installing our water heater even though he was delayed arriving here due to helping a previous appointment. Thank you very much!"
joseph K.
cincinnati, ohio
"Would have given a 10 but he didn't wear a mask all the time in the house. We are older and we need service people to wear masks as the Governor ordered"
bob C.
cincinatti, ohio
"We had a schedule service call between 10AM -12 Noon. He arrived at 1:15PM. I scheduled online and described our plumbing issue. The technician had no idea what he was coming out for. Bottom line, we had to reschedule."
patty G.
florence, kentucky
"He was so professional and courteous that we would like to have him service us in the future."
kenneth E.
loveland, ohio
"Your service people and installers are always very helpful in explaining information and very courteous and are the employees that provide good customer service."
marie M.
cincinnati, ohio
faye L.
newport, kentucky
"He did a good job and fixed the problem"
paul D.
cincinnati, ohio
"Great installation and sales experience. Professional through and through."
william G.
cincinnati, ohio
"Technician took time to explain some parts of the HVAC system."
richard B.
milford, ohio
"courteous, knowledgeable,prompt"
tom H.
taylor mill, kentucky
"Michael Carter did a great job cleaning my AC unit to make sure my 12 year old system performs great this summer. He also got me scheduled for a duct cleaning."
ken G.
cincinnati, ohio
"both technicians arrived close to 8am as requested, were unfailingly polite and efficient."
rich L.
milford, ohio
"I wasn't there."
joe D.
loveland, ohio
richard B.
milford, ohio
"Leonard was punctual, knowledgeable and polite."
gary B.
florence, kentucky
paul B.
elsmere, kentucky
jean B.
burlington, kentucky
"When I called I was told that there would be a complete check of AC PLUS a filter replacement. We talked in detail about how the AC technician (I can't read his name on the form) would not come INTO the residence but we would just exchange the filter. Well, he had no filter so we then had to go to two different stores to find. one. That was a disappointment. Of course, no one likes to hear that the maintenance service ended up with a repair needing to be done--that was hopefully on the up and up. I have no reason to believe our technician was trying to pull anything on us--he was courteous and thorough. It just was disappointing to have a $200 repair."
gayle J.
highland heights, kentucky
"On time,nice man,knew his job."
joseph link L.
cincinnati, ohio
"Bill Brown did a excellent job explaining too me about my air cond and compressor and furnace and water heater because they was so old"
heather M.
fairfield, ohio
"Scott was prompt and very courteous. Thorough checking the system. Very professional. Great service. Thank you!"
rose P.
highland heights, kentucky
"He was friendly, efficient and did his job."
richard M.
west chester, ohio
"Our periodic service was done efficiently and on time as scheduled. Our techs had the filters I needed on hand in their truck."
ron A.
liberty township, ohio
"On time, informative, knowledgable. He took the time to let me know what he was doing and of any maintenance issues or future maintenance issues"
anne H.
cincinnati, ohio
"Prompt, professional and polite"
ron M.
liberty township, ohio
"Very professional and answered my questions"
chris L.
florence, kentucky
"Technician was excellent and explained everything perfectly."
charla H.
newport, kentucky
william K.
new vienna, ohio
"I was under the impression that filters would be checked,"
william B.
edgewood, kentucky
mike D.
cincinnati, ohio
"Leonard goes the extra mile every time!"
robert W.
erlanger, kentucky
"On time to appointment,, knowledgeable, neat appearance courteous"
ronald B.
fairfield, ohio
"Godfrey was very knowledgeable and thorough in investigating my two issues. He explained everything as he worked through the troubleshooting."
robert E.
walton, kentucky
"Very considerate, knowledgeable, personable, professional, helpful"
scott K.
florence, kentucky
kim B.
elsmere, kentucky
christy M.
mason, ohio
"The tech was very nice. Called ahead and worked fast"
eric K.
ft mitchell, kentucky
"Mike did a great job diagnosing and fixing the problem with my heat pump. Would definitely work with him and Knochelmann again."
angela H.
monroe, ohio
morris L.
cincinnati, ohio
"Patrick is best we have ever had"
marty N.
cincinnati, ohio
"He was prompt, courteous, careful to remain socially distant"
david S.
crestview hills, kentucky
"Teance was very professional, discovered problems with the installation of a new unit 5 years ago by the previous owner, I had a career as a field service engineer for 40 years. I would hire Teance in a heart beat"
greg C.
cincinati, ohio
"Ron arrived within the assigned time and got to work."
jeff R.
newport, kentucky
"The tech was professional and thorough."
patricia B.
florence, kentucky
"ccourteous, seemed knowledgeable, worked quietly, answered any questions"
virginia A.
cincinnati, ohio
purna D.
fairfield township, ohio
"6"
doug S.
morrow, ohio
dave K.
dayton, kentucky
"Mike was professional and was knowledgeable."
damen H.
west chester, ohio
"Tech did not hose out AC unit. When asked it was said this is only done when the unit is determined to need it. Schedule appointment online. Automated system did not use the two dates I provided. No place on the email to confirm/change/contact anyone."
gary W.
florence, kentucky
charles L.
cincinnati, ohio
"Randy was great and and quickly diagnosed the humidifier problem. He is very personable and ab excellent asset to your team."
ron R.
covington, kentucky
"Would have been a 10 but arrived 35 minutes past appointment window."
ron M.
cold springs, kentucky
jeff W.
taylor mill, kentucky
"I am merging the service call of our old system and the installation of a new 3 1/2 ton Lennox system and S30 thermostat. We were told a couple years ago that coolant of our old system would one day be a problem. James and Patrick provided many options for our home. We felt informed and not rushed into making a decision. The men were professional in conduct and cleaned up after the install."
jamie W.
cincinnati, ohio
"The service call was $100 to press a button. My confirmation email occurred AFTER the appointment happened. I requested a 2-4 or 4-6 and they came at 10:30 with no confirmation email. Luckily someone was home"
dennis H.
bellevue, kentucky
"Fine gentleman who provided service."
harry T.
ft wright, kentucky
marcia S.
cincinnati, ohio
"It was Randy's 1st time to service my unit. He arrived on time, was very qualified and knowledgeable, professional, courteous, and I think he's an asset to your team."
john A.
cincinnati, ohio
"Stanley McKinney and Teance Godfrey were professional, knowledgeable, good communicators, and made thoughtful recommendations. Stanley came to my house in 2019 and Teance in 2020."
kim H.
cleves, ohio
"First trip, could not do anything cause furnace didnt make noise. Second trip, Randy watched the 3 videos and discussed a possible solution. Randy said He would call back today. No call. My issue has not yet been addressed. Still waiting so cant answer question one or two."
karen B.
cleves, ohio
david S.
crestview hills, kentucky
"Teance is a real pro. I have a field service background and know a great tech when I see one.Teance is a great tech"
steve S.
cincinnati, ohio
"Generally the filter has to be changed but yet known the equipment that I have wasn't enough information for the technician to bring one with him. So we paid for it in advance and have to sit around another day for the filter to be delivered. Plus that is two touches of the customer that can't be very profitable for Knockelmann."
mike Z.
liberty township, ohio
linda G.
cincinnati, ohio
"Installers & Service Techs have been very efficient, have answered our questions and walked us through service & operating procedures. Michael Carter was knowledgeable & efficient as were all other installers & Techs."
robert S.
edgewood, kentucky
"Your technician arrived on time worked diligently to complete the servicing or our furnace/air conditioner. He also cleaned the outside condenser which was quite dirty. He also alerted me to some potential problems for my system. He explained these problems and their causes, and suggested solutions. Finally he arranged to have additional servicing in the next few weeks to abate these problems."
ted M.
cincinnati, ohio
"Technician was very thorough in everything he did."
pete P.
burlington, kentucky
ellen K.
union, kentucky
"The 2 gentlemen who were here to service the A/C were professional, friendly, knowledgeable."
tim A.
amelia, ohio
"The technician was very professional and very nice."
steve R.
ft thomas, kentucky
margaret R.
lebanon, ohio
"Very polite and respectful. He put on protective shoe covers before entering our house."
susan C.
fairfield, ohio
bob L.
ludlow, kentucky
"Technicians went to work without even bothering us. Then they explained the situation in clear terms. And they fixed the problem!"
victor S.
monroe, ohio
andy & barb J.
burlington, kentucky
"Michael was VERY Professional/Knowledgeable and explained everything so that me husband and I could understand everything clearly! He is an ASSET to your company!!!! We would have him come back to service our unit every time!!!! Thank You and All of you PLEASE BE SAFE!!!"
jeanne K.
cinti, ohio
"friendly, informative, efficient, thorough"
dennis A.
loveland, ohio
michael C.
liberty township, ohio
tom N.
cincinnati, ohio
steven D.
highland heights, kentucky
"Very nice young man...very fast, very respectful of Covid-19 fears"
byron R.
lakeside park, kentucky
"Did what he was supposed to do in a friendly efficient manner.."
terry M.
cincinnati, ohio
taylor H.
cincinnati, ohio
"He was honest and laid out all the options for me. And arrived very quickly on Easter Sunday!"
fred M.
independence, kentucky
mindy F.
west chester, ohio
martin C.
milford, ohio
maryann L.
cincinnati, ohio
"Scott! I have used Knochelmann for several years (between 2 different homes), and while I have always been satisfied with the care & customer service that your team has provided, Scott was excellent. He performed his responsibilities as expected, provided recommendations for ongoing service. What made his service different from any of the other was his personal touch. We discussed the situation of the COVID virus, he was diligent about a "no-touch" visit. He shared about his wife being a nurse and his deployments with the military. He is very sincere, expressed gratitude, and was conscientious during his visit. He is a great person & valuable asset to your company."
william S.
mason, ohio
elizabeth S.
fort thomas, kentucky
"On time polite and answered my questions and concerns"
andrea H.
hamilton, ohio
"Chase was understanding and professional."
james G.
norwood, ohio
"He is always professional and knowledgeable. Leonard is very approachable and the type of person you would like to have as a neighbor."
charla H.
newport, kentucky
"The technician was very knowledgeable. He was familiar with Nest Thermostats and was able to quickly diagnose, fix and check the fix the problem. He also made sure that both my husband and I had no other questions for him before he left."
paul E.
erlanger, kentucky
"patrick did a wonderful job of trouble shooting and fixing the problem with my ac system. He even explained things as he went about trying to find the cause of the problem. very knowledgeable"
larry D.
lebanon, ohio
"Tech was professional, courteous and efficient."
william W.
glendale, ohio
"Excellent service explained process"
patrick L.
loveland, ohio
"Excellent, very knowledgeable service"
deb W.
montgomery, ohio
"Technician was very competent and efficient."
steve R.
cincinnati, ohio
greg C.
cincinati, ohio
"They arrived within the scheduled time frame and got to work immediately."
michael young` Y.
batavia, ohio
"The technician was very cheerful when he arrived. We needed a new water heater, but he did not have one on his truck at the moment. He went back to the shop (across town) and picked a new unit. When he came back it was discovered that the unit was badly damaged. With no hesitation he made arrangements to go back to the shop to get a new water heater. Upon returning he installed the unit and at no time did he complain about the problem and inconvenience (travel). He made us feel that he wanted to make sure he did a good job for us regardless of what he had to do to complete the job. This young man is an asset to your company. ."
ed W.
cincinnati, ohio
"Mark are plumbing expert was a pro, made good on recomedations and installation and pricing. Offered ideas on other plumbing areas and helped on another water line that has helped performance on water and ice machine."
bob R.
cincinnati, ohio
"Randy (I think that was his name) was friendly and professional. He answered my questions and told me the condition of my unit."
allison S.
hebron, kentucky
kent P.
monroe, ohio
"Early, friendly, efficient, communicative"
rose S.
loveland, ohio
"Friendly tech, came on time, performed what needed done and on his way."
ed P.
loveland, ohio
ken R.
union, kentucky
richard M.
villa hills, kentucky
"Found the wi-fi ws causing the blinking yellow light!"
amy W.
cincinnati, ohio
"I asked that my HVAC equipment be services. Instead, it seemed like a sales opportunity to upsale services."
pat L.
villa hills, kentucky
"Payne made a special trip when the other technician was unable to make it."
doug C.
loveland, ohio
"Serviced A/C as requested"
patrick L.
loveland, ohio
"I had pin hole leak in my pipe and Payne did a fantastic job to fix the issue and cleaned up after he was done."
james M.
cincinnati, ohio
"Payne was a pleasure to work with and installed a new tankless water heater in the time he said it would take.."
harold B.
mason, ohio
"Been using service for years and service people have always been nice, efficient , and I have never had a breakdown."
james M.
independence, kentucky
judy S.
loveland, ohio
elaine L.
florence, kentucky
"Technician arrived within promised window, was very professional, and resolved our problem to our satisfaction."
denise H.
cincinnati, ohio
"Even though he was later than expected, we could tell it was because he must have been very thorough with the previous customer, since that's how he teated our home and A/C system. Very nice guy!"
minda C.
mason, ohio
nicholas K.
highland heights, ohio
"No call no show."
mike W.
west chester, ohio
james H.
glendale, ohio
"Quick, efficient, and saved me $$ which is always a bonus."
dominic I.
okeana, ohio
"very courteous & knowledgeable , had answered my questions"
greg S.
independence, kentucky
"chase was right on time . and he got to work as soon as he was in the door. we have a older house. and of course pipes are older, had problems. but chase knew the right parts, tools, to get the job done. great technician."
philip M.
loveland, ohio
dan W.
cincinnati, ohio
"The service was the usual professional and efficient service I have always received from Knochelman Service Experts."
kirk D.
bellvue, kentucky
"I know I marked all 10s but they are truly deserved. Robert Durnwald and the technician that came yesterday and the team today did an absolutely amazing job. From Installation speed, knowledge, and kindness to their meticulousness in wearing masks, gloves, and booties while being indoors. I felt cared for in the best way possible. They also did a superb job in clean up and landscaping around the new AC unit. They were definitely an A+ team. I wish I had gotten down all their names. Not to sell the great service I got from Robert, but credit NEEDS to be shared/give with the techs as well. Thanks again!"
al K.
cincinnati, ohio
"Both technicians took the time to help educate me about the service that was recommended. Both technicians were very polite and displayed a a strong and caring work ethic."
mark C.
crestview hills, kentucky
bonnie S.
anderson, ohio
"They were very courteous. They wore gloves and covers on their shoes. When finished, they communicated to us in a very professional manner."
john R.
west chester, ohio
donna L.
cincinnati, ohio
mark K.
ryland heights, kentucky
"I had an appointment on a Saturday. I received a call confirming my appointment early Saturday morning. My appointment was scheduled between 11-2. I called them at 3:00 asking if they were still coming they confirmed Yes. Around 5:00 pm I received a call stating they would not be making the appointment. They gave me estimate over the phone which was $7,500 to $20,000. I explained that was quite a range. I asked if I could get a true estimate. A new appointment was made for Monday and again I was stood up. This time NO CALL and NO SHOW!!! Missed twos days from work for this kind of service!!"
susan J.
cincinnati, ohio
roberta L.
cincinnati, ohio
"Prompt"
myles W.
cold springs, kentucky
"Quick appointment, Accurate time response"
steve A.
union, kentucky
"James was on time, he was knowledgeable and courteous. He was helpful."
patrick L.
loveland, ohio
"I thought my 17 year old sump pump had gone bad. Payne came and determined that the plug had been knocked out of the socket. He saved me $600! He could have replaced it and I would never had known it was only a plug issue. Thank you Payne and Knochelman! I called you guys because 30 days ago, my water heater went out and within 4 hours I had a new water heater installed and the technician was great. I wish I remembered his name. Knochelman is the only place I will call in the future."
jim R.
alexandria, kentucky
"Patric Blevins was very professional, knowledgeable, on time and left the area very clean."
colleen B.
liberty township, ohio
"They got me an appointment in less than 24 hrs and joe was absolutely fantastic!"
fran L.
blue ash, ohio
jason G.
cincinnati, ohio
"Fixed a troublesome leak and avoided unnecessary contact / risk throughout this coronavirus issue"
norm K.
cincinnati, ohio
sandy E.
cincinnati, ohio
"Came on time, fixed problem, cleaned up when finished"
damen H.
west chester, ohio
"Chase was amazing. Could not all for a better tech."
jeff K.
cincinnati, ohio
"Ron was very personable and professional. He cleared our drain, was careful to keep the area clean, and put us at ease by carefully following the COVID prevention measures."
john M.
loveland, ohio
"Mr. Godfrey did a fine job and explained what he was doing, which I always appreciate."
kathy D.
cincinnati, ohio
"Lenard did a great job. He is always friendly and professional"
bill M.
burlington, kentucky
james T.
cincinnati, ohio
"ON TIME! Clean, efficient, informative"
les R.
liberty township, ohio
richard H.
union, kentucky
"Michael was very professional"
robert S.
burlington, kentucky
raymond T.
cincinnati, ohio
"Would like a call a few minutes before youre at the door."
jeff M.
reading, ohio
"They were thorough and showed me the sewer line was completely open and flowing before they wrapped up"
elizabeth R.
covington, kentucky
"He was quick and fixed the problem"
craig D.
cincinnati, ohio
"Didi not leave the job until he figured out the problem"
karen K.
covington, kentucky
"Patrick was thorough and professional."
mr patel P.
montgomery, ohio
vicky D.
west chester, ohio
"Thorough, quick and nice"
richard R.
melbourne, kentucky
"supposed to replace compressor but no follow up done"
ed W.
cincinnati, ohio
"Tech explained some technical terms to help me resolve an ongoing is with my AC unit. Also explained MERV and how its qorks with filters"
joanne S.
cincinnati, ohio
"He was informative after the service. He didn't remove his trash before leaving the furnace or ask us to remove, found much later after he left. He didn't make clear if I needed to call for a reservice because water was shut off on the street and air conditioner wasn't cleaned."
mike M.
union, kentucky
"Michael arrived on time and gave me the 3 thumbscrews to replace the one I lost (off the filter door). He also looked at the heat pumps and educated me on the UV filter system in case I was interested in getting it."
dan S.
lakeside park, kentucky
"Based on what I observed, he did a good job."
josephine c.
cincinnati, ohio
"They were professional, clean and informative"
trudy B.
verona, kentucky
"The tech was on time and service was very efficient"
gary A.
cincinnati, ohio
pamela B.
cincinnati, ohio
"Terrific technicians"
melissa S.
liberty twp, ohio
"Patrick consistently provides outstanding customer service and is very knowledgeable about my systems."
roberto M.
cincinnati, ohio
geneva C.
cold spring, kentucky
"Timely. Courteous and explained repairs and need to return."
erin L.
fort thomas , kentucky
"Informative and friendly"
anca G.
hebron, kentucky
"Your serviceman was very pleasant, helpful, informative. Also, I had an air conditioner inspection same day as plumbing. Both of these young men were excellent."
tammy R.
lebanon, ohio
"The gentleman was late. And seemed to take a very long time to do the cleaning. I was almost late getting kids from school. Also last time I had my unit cleaned I paid for a new filter for the top of the unit and was told it would last a long time. And now I am told its molded and need to buy a new one. Which I did not do so. I need answers about this."
tim N.
cincinnati, ohio
"Technician Joe was friendly, prompt and explained what was wrong with the toilet so that even I could fix it next time if it happened."
lucky J.
batavia, ohio
"Jamie did a great job, even though he needed to return 2 additional times."
terry C.
florence, kentucky
"He did a good job."
mike M.
union, kentucky
"I lost a thumbscrew to the filter cover on one of my units. The person on the phone said the technician would have it on his truck. He came out but didn't have it. He said he'd bring it the next day. The next day he came out but needed to get the mod & ser nr of the unit. The thumbscrew is now on order."
steven M.
milford, ohio
"They answered all of my questions"
paul B.
elsmere, kentucky
jerry R.
cincinnati, ohio
"Technician was very efficient."
darsol C.
union, kentucky
"They did not reset the thermostat and I still do not have it reset properly. Cannot reconnect the wifi. Will not connect with ny cell phone."
john R.
florence, kentucky
"Patrick was friendly and explained everything."
katy C.
trenton, ohio
john R.
west chester, ohio
stacy K.
loveland, ohio
kris O.
covington, kentucky
"The plumbers that came were very informative and knowledgeable. They took there time to make sure everything was right."
william B.
edgewood, kentucky
"quick thorough, polite and informative !!"
william G.
cincinnati, ohio
wayne K.
cincinnati, ohio
"Service provided on time and inspection was thorough."
michael M.
walton, kentucky
jerry S.
cincinnati, ohio
"Diagnosed the problem put the time in to track down a replacement part and get installed before declaring the job was done."
leisa B.
south lebanon, ohio
rick M.
cincinnati, ohio
kathy N.
lakeside park, kentucky
"Friendly, competent and explained service."
gil W.
harrison, ohio
"He explained what he was doing and why."
william P.
cincinnati, ohio
"The service was quick and to the point and the tech Joseph was very helpful"
randall S.
milford, ohio
albert K.
independence, kentucky
adele F.
cincinnati, ohio
mike C.
sharonville, ohio
"Received quote quickly. And started the work as soon as I got a PO number. The very next day."
maryann F.
loveland, ohio
"Teance was very pleasant, polite, and honest. Would definitely have him as our technician for future services."
oscar B.
cincinnati, ohio
carol B.
dayton, kentucky
"Prompt service, courteous technician, Joe informed us of progress on job. Cleaned up any,mess when done."
tom L.
south lebanon, ohio
daniel T.
west chester, ohio
"Good service and friendly technician."
wesley C.
ft thomas, kentucky
"No one showed up. I had a missed call around 10am but no message was left. Since my appointment wasnt until noon I didnt think it was for my hvac system."
gloria R.
cincinnati, ohio
"Efficent"
walter S.
cincinnati, ohio
"Leonard did a very good job overall - with detailed attention to making sure everything was working right"
katherine T.
cincinnati, ohio