Knochelmann Service Experts Reviews

"Came earlier than expected which I liked very professional and friendly. Explained everything he was doing"

"he did he job -- the spring service of the a/c!"

"Logan did very thorough examination during my plumbing inspection, provided info when questioned of new services, and fixed the plumbing for our washtub in the garage."

"Knowledgeable and friendly! Answered all questions and was on time and did extremely clean work. Ty"

"He explained what he was doing and discussed results of tests.Very thorough."

"work he did was good, but he didn't turn the water back on completely which left the thing to drip and flood the apartment underneath"

"Because you scheduled an appointment for furnace filter change and tech did not bring a filter"

"He was polite, focused on the job, and a self starter."

"EXCEDLLANT SERVICE"

"Problem wasnt fixed and I got charged 99.00!!!!"

"Guy was efficient. Took care of the problem quickly."

"Leonard did a good job checking out my A/C, both the internal coil and the outside compressor unit. He reported the results to me, replaced the air-filter and placed the old one wrapped, next to my trash can."

"He was very nice and efficent."

"Doug was on time wearing a mask without being asked. He checked both the heat and the air conditioning units during the same visit. He was very thorough in his explanation of what he saw and thoroughly cleaned parts of both units and then taught me what to look for and how to do a little maintenance of various filters on the units. He quieted down the noisy air conditioning unit (* something the previous 2 technicians did not addressed even though I voiced my concerns at those times)."

"I promised Chase that I would lie for him and give him a good rating just I did Dalton and Payne"

"I did not asked for or appreciate a sales pitch for a service contract. The diagnosis of my water heater was totally incorrect and my plumber instantly found the actually problem of a malfunctioning main line pressure regulator. The heater has at least another 10 years of use."

"Employee Doug is an expert at what he does. He came in and addressed the issue at hand. He gave us professional recommendations."

"Issue solved! Came during the allotted time. Did a great job."

"This was only a seasonal cleaning & check-up. Leonard serviced our system in past visits and got everything cleaned up and buttoned down."

"Associate was courteous and fixed the problem quickly. Gave additional details for future reference."

"Stanley does a very thorough job, and explains everything about the equipment and the way he goes about his tune-up."

"they get here on time, and do not leave until the job is done!"

"Excellent communication. Pleasure to do business with."

"The tech did a careful inspection of my system and offered clear advice on things that needed to be done."

"Our technician was very polite and knowledgeable!"

"Guy was very professional and explained things to me and answered questions that I had! It was a pleasure to have a technician like Guy!"

"On time, far, professional, thorough"

"Price seemed very high."

"He was very knowledgeable and thorough. I would truly love to have him to service my unit anytime."

"He di not just perform he service we requested, but gave us advice on how to prevent problems in the future."

"I told them what I needed an estimate for and the rep they sent out was not the appropriate representative to provide the estimate. Now they have to send out another rep on another day. So I do not have an estimate for the job yet."

"They were friendly and updated me on what was needed."

"Technicians were very courteous and friendly. appreciated their thoroughly checking out my air conditioning and functioning."

"I was very impressed with Alex's technical skills, interpersonal skills and passion for doing an outstanding job. I want Alex to be on all of my future calls."

"Just he had underestimate first time but he was hired very recently and has potential to grow."

"Patrick showed up on time, was always courteous, knowledgeable, and efficient. I would prefer that he continue to do the maintenance on my HVAC equipment"

"Received a call that they were on their way. Very courteous. Explained everything they were doing."

"He did a great job and got it done in a timely manner."

"brian is a easy person to speak with kind and caring. and well liked here in my home"

"Very nice and well spoken"

"The whole process from start to finish was explained thoroughly, but I will say that not installing the iWaves at initial installation was a bit troubling."

"Honest and ptofessional made me feel I could trust him."

"Michael was an amazing technician. Quick to fix our problem and honest."

"On time. Very polite and checked all the things that needed to be checked. Explained technic and the company product and offers well. Came across somewhat "too sales" oriented and at times a bit degenerating the customers knowledge about these items. Never followed up with a call and when customer called, didn't call back after customer left message on cellphone to call back and when customer called a day later didn't seem interested or know what customer I was. That was not impressive and directly impacted the decision of not using Knochelmann even though we were contemplating buying one of that brand products."

"Quick and efficient."

"Very professional, polite,and dependable."

"Very professional"

"He was vey efficient."

"He explained everything that was wrong and what could go wrong."

"I'd hired knochelmann to come and clean and service my oil burner. My home is for sale and I wanted to have a good impression for the inspectors. What I got was oil spilt on my basement floor and my furnace was in fact not cleaned. I paid $300 to have a mess left behind and a bad rating on my inspection. Extremely unprofessional on your company's part. I also didn't appreciate trying the other guy that came trying sell me things I did not need. II mark are you sent out with very pleasant helpful and did finish the job. But this certainly should not have taken two trips."

"Roland is great. He goes above and beyond. Keeps us informed while he is working."

"He was very thorough and explained what he was going to do"

"They explained everything thoroughly. Very professional and polite. Suggested different ways to save money"

"Very nice, helpful, and worked quickly as well as thoroughly"

"Ron was again outstanding! He quickly diagnosed the problem and installed my new sump pump very quickly. Ron has done work for me before and he always impresses me with his knowledge, customer service and his sense of humor!"

"Stanley is incredibly personal and knowledgeable. He called right away, let me know what was happening and when he would arrive. Then he was thorough and got the issue identified quickly via the process of elimination. He also goes beyond by cleaning up things he discovers (eg. extraneous wiring). I plan to actually request Stanley in the future."

"Ron is so knowledgeable, efficient, and was very willing to answer my questions. He is very friendly also"

"Came quickly, explained and fixed the problem. Very pleasant"

"Very informative and completely contracted every item warranty service company rep advised was wrong / needed."

"PROFESSIONAL & TOOK CARE OF BUSINESS"

"Technician arrived uninformed about the service he came to provide: was unaware of the fact that we have 2 furnace/ac units to service since the property is a 2-family, and didn't know the correct filter size. We have received the incorrect filter size several times now. Better communication is needed within the Knochelmann system."

"Thorough, professional, knowledgeable, friendly"

"My scheduled HVAC inspection was mysteriously turned into a plumbing inspection, which I cancelled. The HVAC inspection is taking place 2 weeks later."

"Knowledgeable and friendly"

"He answered my questions informative and on point."

"the person who came to service our cooling system was very informative and answered all my questions."

"Stanley was very efficient, informative and personable."

"Timely, professional, honest, thorough"

"Did a though job. Was very personable. Offered me options and did not try to drive me in one direction. Answered all my questions."

"Serviceman was informative, efficient and knowledgeable. I am confident that he did an excellent job."

"Fast and efficient"

"Ron took his time trying to find a leak around the commode area. After consultation, he presented an offer and said he would forward the option to Rebecca who schedules appointments. He was ver friendly and it was evident that he wanted to give good service."

"Worked well together; explained findings; left the area they were working in the way they found it."

"Lenard was very professional and friendly. I did more than any other service man has in the past. He found out what the problem is taking care if it."

"Quite accurate on correcting our humidity deficiency problem."

"Very professional, knowledgeable and friendly"

"Your technicians always go above and beyond trouble shooting the problem. If they don't know for sure they make a phone call to someone who does. Alex did just that this last time."

"Extremely knowledgeable about your products & systems."

"Very personable and knowledgeable"

"Ron did an excellent job. In addition, he had great relationship skills. I would want Ron for all my plumbing needs."

"The technicians that came out were great. They were professional, friendly, and explained everything to me in detail."

"If you get a 10, there is no room to improve."

"Patrick was professional, knowledgeable and efficient."

"The service came three days after it was needed. The house was down to 50 degrees before anyone came to flush out the boiler. This should have been done on a routine visit last summer. That is what we pay for."

"Call me , too long to type"

"MIchael Carter was very professional, answered all our questions, and took the time to assure that we were taken care of. ."

"Appreciated the quick fix"

"When I got home from work today, I discovered there was a leak up by the valve on the pipe that was repaired on Thursday. I have an appointment on Monday to get it repaired."

"Michael was very courteous, efficient, very knowledgeable, and answered all our questions. Great experience"

"Technician was very knowledgeable and helpful. The work was done efficiently and timely. Stanley and David were both very nice."

"He explained everything he was doing and was very courteous."

"The only issue (and it is minor) is that Bill told me that the installers would start some time between 9 & 10 AM on Feb 10th. I had prepared for that time. The installers called me about 7:40 on the 10th and said they would get there about 8 AM."

"the tec that came out to our home again,says the same thing as the last tec.they forgot my new filter for my new heat/ac unit.told them my son only has one lung and he needs the best clean air as its hard for him to get air with only one lung.but he the tec says someone will be bringing a new filter out to put in for us.but as we were told last time from other tec,it still has not been brong out and put in.they sit in there van on the cell phone longer then it takes to install a filter ? very dissatisfied,bet if it were there son they would put a new filter in.... go figer. would have to tell a nabor not very satisfied."

"Fast emergency service Very helpful, fixed issue quickly Very pleasant Nicest technician Ive had so far"

"Knowledgeable and was efficient and courteous."

"I called at 8:30a, was scheduled for noon - 2pm the same day and Joe was able to fix my hot water heater in less than an hour."

"Leonard was very professional and very knowledgeable . He took his time to explain everything he was doing. Very satisfied with his performance."

"gave me an excellent analysis & recommendation for improvements to my heating / air conditioning system"

"Arrived on time and explained the problem with my humidifier."

"Mike was very knowledgeable."

"Michael was incredibly attentive, discuss all my questions with me at length and made me feel very comfortable in our interaction."

"maintainence was performed on Jan. 6. 3 weeks later I had to place a service call because furnace was malfunctioning. The technician who came, Michael Carter, found a clogged filter and 4 wires that needed repairing. I feel these conditions should have been detected on Jan, 6."

"He was knowledgeable and helpful."

"Michael has serviced my unit 2 times and was excellent. Hes very friendly, easy to speak with, and very efficient."

"it is so cold they could not do anything by put it on auxilary heat until it warms up and the ice can melt"

"Very detailed in what he did."

"He did a good job."

"My filter was 13 months old and I paid for the last one."

"Technician was an hour EARLY. I work from home and moved a 4pm meeting to 3pm to accommodate his time slot, then had to bail out of the 3pm meeting when he showed up early. Being early can be as annoying as being late."

"Still couldnt solve the problem! Suggestions were made, replace motor or new furnace basically! After only eight years of service should not have that type of issue with the furnace!"

"He was very nice clean"

"Informative"

"Brian was very knowledgeable on our issue and was able to give us some helpful tips."

"Very friendly and professional. Explained what I thought was a problem and showed me that the piece of equipment was actually working properly. Never got upset with me for not understanding the way the equipment works."

"Did not have heat after furnace was installed"

"Michael and Patrick both worked hard trying to solve problem. Finally Patrick did and now furnace is running grat."

"Reprehensive/Technician did an excellent job. Reviewed the situation and recommended a cost effective remedy that solved the problem."

"Very knowledgeable and persevered until problem resolved"

"I had a leak in a water pipe and Ron came out on a Sunday evening to stop the leak, and he did an excellent job in finding the source of the leak and then making the repair. Very professional!!"

"he was professional, knowledgeable and courteous"

"Micheal was very informative and helpful"

"Tech was very thorough and very friendly"

"The guys were polite, efficient, clean and great at communicating with me."

"The tech was good, efficient, and in and out in no time. I will be calling on you all to do one more of these installations for my in-laws right down the street."

"They were on time and very professional about the task at hand."

"No and Luke worked efficiently and quickly"

"Came out even earlier than scheduled. Friendly and knowledgeable"

"professional and honest"

"Stanley did a great service call"

"The technician was friendly, efficient and clearly explained what he did."

"Rob came out twice, the first time he told me the issues and I told him my wife and I would decide either to repair or replace furnace. We went with the repair option and as he said the repair would solve the problem if we chose that option. His honesty and friendliness prompted me to ask for him on the return repair option and the furnace is working fine as before."

"Seemed knowledgable, and gave good ideas of how to make the system last longer."

"He was very honest and professional."

"Very friendly, knowledgeable about his work & efficient. Would welcome him back for any service."

"Consult provided. No repair needed by plumber."

"Tech was knowledgable and resolved my issue quickly and easily."

"Everything was cleaned and checked by Stanley"

"The technican was professional and friendly. He told me about how important duct cleaning is. He seemed very.thorough."

"The serviceman was on time, courteous and efficient. The serviceman was on time, courteous and efficient."

"Ron is always great."

"Friendly and Professional. Called ahead to see if he could come early which was awesome! He showed up when he told me he would, was in and out within a reasonable time. Great experience overall!"

"Hey was quick and very professional"

"Michael understood the mini-split and answered my questions, as well as handling some preventive maintenance. He did a very good job!"

"Michael was very thorough in recommending services based on the age of our unit"

"Fast, efficient, helpful"

"On time and explained everything"

"The technician was knowledgeable, professional, and thorough."

"Problem expertly handled"

"The error message keeps coming back. Having you return to fix my furnace 5 times since the installation is too many."

"Michael was extremely knowledgeable and professional."

"The service provided was efficient and professional."

"I have had the same tech come each time. He knows my system and seems to always take good care of us. I was disappointed he didn't have the size filter I needed on his truck is why it was 9 instead of 10."

"Knowledgeable and able to answer questions posed to him"

"Technician was very professional and explained what the service was and explained several things about the system"

"The technician was very friendly and knowledgeable. He was quick about fixing the problem."

"Mike was a very professional young man."

"Very friendly and prompt service"

"Excellent work"

"Very nice and informative, helpful technicians"

"We are very pleased that you sent Michael to help us. He was very professional and answered all our questions - he also advised on several issues that were not part of the initial request for assistance - and , of course, he fixed our problem"

"Just not perfect"

"Efficient and professional service call"

"My technician was excellent. He answered all of my questions and put me at ease about the cost of my needed equipment and when it would be available. He was timely efficient and practiced social distancing to perfection."

"clean, courteous, customer service"

"very courteous and helpful"

"Non-working humidifier had been looked at annually for several years by Knochelmann technicians and never could resolve. Michael understood the issue, quickly fixed it."

"Patrick worked on the problem tried to find the reason the outside unit had a noise. Ask if happen again to call and take a video so he could hear the noise. Respect our home and was very helpful."

"Kenny was very good at replacing the drain plumbing under our kitchen sink. He had to use his experience and "think outside the box" to solve our unusual problem. We are very pleased with Knochelmann's quick response. Well done Kenny."

"Both operators were very well trained in their industry knowledge"

"Great service! We really needed help and Knockelmann really came through for us."

"Always a courteous service person"

"Stanley was very knowledgeable and thorough as he performed the maintenance on our home furnace and my shop oil burning furnace"

"Was the most knowledgeable rep. from your company. Also very patience ."

"Payne and Logan were great on site! They were prompt, polite, flexible, and efficient. A few days later, though, we had to call Duke at midnight because we smelled gas. The family, including children 11 and under, had to exit the house and wait for Duke to arrive. Turns out a fitting was not tightened enough during installation. Duke technician said a soapy water test would have alerted Payne and Logan to the needed to tighten the fitting. Without that middle-of-the-night adventure, may rating would be a 10."

"Michael provided a thorough service of my furnace and answered all questions that I had."

"Had to have a follow-up service because the flame sensor was misaligned and the heat wouldn't work."

"Dalton was courteous and professional"

"Patrick was patient with my concerns and questions. He performed a very thorough troubleshoot on my air handler unit. This experience improved my perception of Service Experts"

"Michael explained what the problem was, what he would do to correct it, and if I needed further assistance to call him."

"Repair completed in a timely manner. Area cleaned when repairs are completed."

"Stanley was able to come out earlier than the estimated time. He was able to find the problem and solve it in a very reasonable amount of time."

"Began to doubt their integrity and truthfulness."

"I was told the overnight technician would be by to fix the issue but I never heard from them"

"Michael arrived on time was very efficient and kept me informed"

"Stanley did a great job. Took the time to explain to me what was going on and answered all my questions."

"Very professional and informative."

"Took care of everything while explaining everything as well."

"Jimmy is the best"

"James was very thorough, technically skilled, and gave me an honest appraisal of my old furnace."

"Patrick is extremely knowledgeable about my furnace and how to keep it in tiptop working order."

"Very knowledgeable, helpful explanations"

"I observed Micheal undertake an issue on my humidifier that was very challenging since it was not working. He staid the course with working results."

"Helpful, careful, detail oriented worker."

"The technician was very professional and respectful."

"carl was great at keeping me informed of progress."

"Very thorough and provided some very good suggestions"

"Although the technician had fabric over his nose and mouth, I expected that a proper mask would be worn. This has happened before and actually I am disappointed with Knocklman and may not use them again while there is a mask order in our area."

"Efficient"

"Rob was excellent! Very knowledgeable and friendly. He arrived an hour early. He did a PM on both the propane furnace and the heat pump, which had not always been done previously with other technicians. The service is appreciated!"

"T.Godfrey was professional, on time and courteous. Gave me some helpful hints to keep my HVAC running smoothly and was very thorough.Thank you !!"

"He was very efficient and answered my questions."

"Michael was very efficient, did his work in a timely manner & very pleasant"

"No service was provided. Emergency technician on-call was unable to come the day of emergency and stated he would forward my information to the office for someone to call and schedule an appointment the next day. No one ever called. Resolved emergency via other resources."

"Very informed and helpful."

"Teance Godfrey called before he came, was on time and very thorough with my HVAC tune up. He was polite, professional and even offered me tips to keep my system running efficiently"

"Michael Carter and Carl both were very knowledgeable and explained everything thopuroughly and made it happen fast and in a real time of need. They were both great!"

"Patrick offered to arrive earlier than scheduled. I appreciated that gesture."

"The representative explained why of all the procedures, the stipulated values of the prescribed parameters and actual readings. The primary heat source was not ON. He reset primary and secondary heat sources. Overall the representative was competent and efficient."

"Patrick was very knowledgeable about determining a solution to our issue of dust house."

"Stanley was very professional and gave us information on the performance of our system and the service he was performing."

"Chase explained everything to me and addressed all of my concerns."

"Very efficient and professional, quickly diagnosed the problem and explained all he did to fix."

"Joe did a great job, got the problem fixed to great satisfaction."

"Explained what he was doing."

"Jim Carter is always professional and friendly. He is my preferred tech. He is like family. He goes the extra mile during each visit. He listens to my concerns. He advises if there is anything that I need to keep an eye on."

"Knowledgeable and personable"

"Was a few minutes early, explained what he was doing, explained why we needed a water valve replaced for our humidifier. He was very courteous during visit. Aws. my questions promptly."

"It only took 15 minutes to do furnace tune-up . Not written down service performed report card ."

"Michael, Luke & Bo were so nice and explained everything and let me watch. It was so appreciated! They all did a great job!"

"Every service person that we have had has been on time, courteous, and very friendly when they have come to our home. Even the people on the phone have been super. It actually nice to speak to a real person."

"Prompt, polite knowledgeable,."

"Very professional and informative"

"I felt he was very thorough"

"The technician was very good and helpful. He explained the condition and made some recommendations."

"Mike troubleshot the newly set up heat pump until he found root causes of issues since install date. Broken wire in harness and wrong circuit board both needed replacing. Very professional."

"My technician was very friendly and knowledgeable"

"Generally very satisfied. One problem cant be resolved till spring"

"You all are very professional and friendly."

"Patrick did a thorough job, left no mess, etc."

"didn't close up the system"

"The plumbers did some problem-solving and got things done within the timeframe they promised."

"On time and efficient"

"Tech, introduce himself and the company. Listen to what I had to tell him regarding my Goodman Furnace, checked what I thought was and use his tools to make sure. He called to let me know when the part was in- time he could arrive and repairs was done in fast efficient manor."

"He was very helpful and explained alot."

"Michael did a thorough job and explained everything to me as he was performing the service."

"Michael is personable, professional, trustworthy, and knowledgeable. He always explains what he is doing, what needs to be done, and why. Please tell him we said so!"

"Rob, Julian, Alex and his installation crew all did an exceptional job with our recent purchase and HVAC installation. They are all to be applauded. Thanks gentleman!"

"Was able to arrive early and cleared that with me. Wore a mask an booties and was very informative."

"Ronald was professional, efficient, creative in solving the problems in this old house."

"Efficient and friendly"

"Good service and workmanship with excellent knowledge of work."

"Stanley did a thorough check of our system and explained what needed to be done."

"Leonard is one of your most knowledgeable techs I have had come to my home."

"Mr. Godfrey was simply outstanding -- he gave some advice on filter changes and general timing for future service work that we'll want to follow"

"We are still waiting for an update on our inspection. We requested a written reply that the hot water heater was inspected and if not, the person would return and do so at no additional cost. Please advise as we are waiting on this information. Thank You."

"Plumber was knowledgable, friendly and considerate. He wore a mask and was very professional."

"Lenard was very friendly and professional. It is always good to see him"

"Great job on short notice. Reasonable price especially for a weekend call!"

"That is what I thought."

"Tech was friendly and well trained"

"The serviceman was friendly and seemed very competent. However, soon after he arrived, he asked my husband if he could use our bathroom. My husband was caught off guard and agreed. The serviceman smelled up the bathroom. I told the person when I called that we were at high risk for Covid and to be sure the serviceman wore a mask. He did do that but he should not have used the bathroom. We had to thoroughly clean and disinfect the bathroom. He could have stopped at a McDonalds or another business to use the bathroom before he came. During Covid, this is totally unacceptable and showed a lack of respect for our health and wellness."

"He serviced the furnace"

"Brandon Hawkins and Eli Hambrick did a great job installing my new a/c unit and thermostat. Brandon was very thorough showing me (senior citizen) how to work my new thermostat. They also did a great job cleaning up after they were through with the job. Both Brandon and Eli were very professional, courtesy and friendly. Great job young men!!!"

"Cheap salesman up selling, instead of advising. Never asked me what my objectives were."

"Did a great job, well mannered, professional"

"fast and efficient"

"Dr. Leonard was professional, friendly and very helpful ( removed a bird from the system). He informed me of other services and left info with quotes."

"helpful on information and what was best for our home"

"They always do a 10; well, so far anyway."

"Tech was very friendly and knowledgeable . Explained every step and answered all my questions."

"The Technician was friendly and explained everything he did."

"on time, dedicated, professional"

"The tech let me know he was coming. He was on time. He was polite and worked efficiently to check my heating system. He replaced filters. He provided quality service."

"Stanley is every think I want in a repairman and I feel very pleased with his work."

"Stanley did a great job & got furnace fixed"

"Jamie was very helpful and courteous."

"very knowledgeable, answered my questions, seem to take personally interest with as a customer"

"Pleasant; gave some good suggestions."

"Friendly service"

"Very thorough"

"The two technicians that did the duct cleaning were very thorough. I never did get their names. Stan McKinney was the technician that did our furnace and AC checkup prior to the Duct cleaning."

"On time, efficient, friendly"

"Patrick was very knowledgeable and explained everything to me in great detail."

"The technicians were on time, helpful, and very courteous to my home. I had no issues"

"James was prompt and very professional. I probably would have given him a 10 but it has been over a week and I have not yet received the estimate for the job."

"Professional customer service"

"Was on time and communicated well"

"he was very up front i like that in service"

"They were very thorough with Their service."

"He was quick, efficient and friendly. He did not recommend any unneeded services and was honest about our equipment. He answered all our questions and was very nice."

"He was very polite."