Knochelmann Service Experts Reviews

"Very professional and timely"

"I always use Knochelmanns for whatever goes wrong in my house. But, this time I was a little disappointed that I paid $99 for the service call and the only ting I needed was one plunge of the plunger to fix the problem. My plunger was not as good as the one the rep used and it took only one plunge. I had to pay $26 for that plunge. It would have been nice if he could have not charged me since I have been a Knochelmanns customer for a very long time. I do not want any reimbursement, but it would be a nice gesture to give a break to an 82 year old lonely old woman/man a break since they do not have the strength to hit a plunger the way the rep does. Just a nice friendly suggestion for your business."

"On time, very friendly"

"First schedule - no one called or showed up for I called to schedule the app again. Eventually a pair came - one used the shoe covers but the other one didnt care to wear one. He also smelled bad - and strong cigarette smoke order too. Explanation about raised temp setting was good and I am happy with what they did to fix it."

"Guy was friendly, professional & did his business & our was very good."

"We value proactive maintenance checks so this service is helpful. Matt did a wonderful job."

"Our tech was so friendly and knowledgeable"

"they remind me when time for check up; always do thorough evaluation; they respond when I need service"

"The service is always great"

"Excellent service, very professional."

"Techs are knowledgeable."

"Professional and quality service"

"They have knowledge and very professional"

"Not on time for the 2nd time"

"Technician was there on time and finished the job without any problems."

"tech was friendly , competent and careful as he entered our house. felt comfortable"

"Organized Friendly on Time"

"A couple of appointments I had for service were not kept. On one I received a call that technicians had called in sick and on the second it was a no show."

"Good service"

"Reliable and friendly service"

"Any company in these days and times that takes the responsibility for a mistake that was done five years ago deserves a 10!"

"Adam Wiedman."

"Great service, on time, polite, and explained everything as he went so that I could understand what my options were"

"Great service and professionalism."

"Professionalism & cost"

"Punctual, knowledgeable, friendly"

"Technician (Brian) was excellent."

"They took responsibility for a mistake they made and agreed to fix my problem."

"Delivery was delivered on time as stated.????????"

"They cleared a blocked line that shut down my heating when the induction motor flooded one month after you serviced it. You should have cleaned it then!"

"Jim"

"Techs are reliable and knowledgeable."

"Very informative and problematic. Seemed to get to the problem and solve it very quickly. Super attitude. Very pleasant to deal with."

"Your technicians are good, efficient, thorough, and very pleasant/respectful. Product is good, as well."

"Lack of communication between office and service. Never received a call back for anything. Bad customer service on office part. But good service on sales rep. Thank God for him coming out to help solve the issue."

"I've had 2 SVC appts which were NO SHOWS. I didn't even get a phone call"

"Called ahead, on schedule, friendly, efficient, explained what he did."

"Tech was professional and explained what was happening"

"Fast knowledgeable friendly service"

"Knochelmann is not local and must come from a distance. While the technician tried his best he was not able to clear the clog because he didn't have the equipment needed on his truck."

"Great service technician"

"Very easy your company didn't want to fix my furnace but did give me a model number to fix the unit myself.which negates why I would even call an expert."

"Nice friendly prompt service"

"As usual, for >20 years, you folks are great at what you do."

"I have always received good service whatever name you used. I have been with your company for years"

"Knochelmann is a very reputable company. Dominic came to do routine service at our home. He came within the designated window of time. He was pleasant, professional, and very easy to talk to. He was competent in his work, and he gave us genuine, honest recommendations for our system."

"The technician called before coming and was on time. He was friendly and knowledgeable. He explained what he was doing and answered all questions. He was very efficient."

"Guy did an excellent job"

"I have been with you for over 20 years and have always gotten exceptional service."

"The rep was excellent, honest man and personable."

"Elijah was very professional and knowledgeable."

"Very professional and the work is quality"

"We have been completely satisfied with the service we have received from Knochelmann"

"The technicians are usually very knowledgeable and courteous, and they respect our property by putting on the shoe covering."

"Gentleman was friendly, efficient, and didnt give up until problem was solved."

"I have used your service for over 20 years and have never had a problem"

"The explanation of my furnaces problems and the possible solutions."

"Everybody needs some room for improvement,, makes them work harder"

"Dominic was wonderful and helped and gave us great advice."

"We love Jimmy."

"Well my mother used Knochelman Service when they were located off Pike St.. in Covington, my daughter now also uses them."

"The rep always seems to know what hes doing. How would I know?"

"Dominic was very knowledgeable and took his time to explain to me the different issues I have in my house like my master bedroom being extremely cold. He adjusted the system and made a big improvement. He is excellent and a great service provider."

"The company is very easy to deal with and very flexible in scheduling."

"They are very responsive as an emergency plumber! They called me back promptly, gave me a realistic ETA, and then showed up when they promised! Their commitment to quality customer service is very apparent!"

"You responded quickly to a 5 a.m. call on a Saturday,"

"Very professional and thorough"

"Your service techs are very courteous, informative, thorough and professional as they perform their servicing of our central heating system. you are left with a feeling of confidence that everything is going to function to keep our home warm."

"Very nice and knowledgeable service"

"The problem with the furnace was not solved. We are still having issues and have called Bryant to look at it."

"Wish could develop relationship with one tech to take care of account vs different person every time."

"Good value for the money"

"Good service, value"

"Because I can't seem to get the service I hired them for taken care of definitively. Yet again my sink is leaking. I'm wondering if the wrong materials were used."

"On time, looks like he did a very through job. cleaned up when finished."

"Good people. Good work. Checked thoroughly. Fixed problem."

"On time and professional"

"Prompt and helpful"

"Your service technicians have been servicing our heat pump for the last few years. It is an older model, and you are keeping everything running efficiently."

"I was impressed by their workmanship."

"Lack of follow through with request to bring special order furnace filters to routine check on furnance."

"I feel like each time the reps who come to my house are prompt, neat, good at what they do, personable, and informative."

"Michael did a great job and pricing was very fair. I have requested Mike to be our technicians on future visits to ensure consistency which has been a challenge for us."

"Professional knowledge"

"The technician was great communicated and worked very efficiently"

"your technician was very polite and did a good job of during the checkup. I know when you come out, I can depend on your tech to do a great, That is why I call you for service I need to maintain the upkeep you Provine"

"Everyone that has come out to check our AC and furnace has been knowledgeable and fast"

"Every is kind and very helpful!"

"You are always good to me Been with you for 30 years"

"been with you since the 90's and intine to stay with your company in the future"

"Always great service"

"your techs are great that why we've continued ith you however your accounting dept can't do their job we;ve had to go to the bank and get copies of our cancelled check to prove that your bill is paid"

"We have always had tremendous service from Knochelmann, and the equipment is top notch. We have had a propane furnace for about 6 years or so and it has been awesome. They just installed a new 25 sear heat pump, along with an ionizer and whole house humidifier and the difference was amazing. For the first time in 30 years our quad level house feels the same in every room, and it feels SO COMFORTABLE!!! And to top the cake, the installers took off the house mount and installed a pad on the ground. So now we have no vibrating glasses and no loud noise from a unit kicking on!! The new unit is quiet as a mouse! The installers were awesome too!!!"

"GREAT SERVICE"

"Elijah & Chuck were very courteous & knowledgeable answered my questions. Seem concern about the satisfaction of the customer. No sales pitch to sell me something I don't need. These are type of technician's that are very effective & welcome to residual homes."

"The amount of times I have had to have service calls on my new HVAC and water heater is a little ridiculous. Most of them were due to installation not being done correctly."

"Jake and James provided a thorough exam of our furnace, explained everything to me. They were both respectful of me as well as our home."

"We have been with Knochelmann for quite some time and always received professional service. Plus I like when I can request the same technician Jacob because he knows the equipment well??"

"Elijah and Chuck were very courteous and knowledgeable. Felt know pressure with them. Would have again back in our home."

"Initial install was great. Since then service is lacking. Service guy showed up needing vinegar or bleach from us instead of having it; didnt know we needed 2 filters instead of 1 and didnt have them; we paid for 2 and it took over a week to get 1 delivered but we still havent received the 2nd one; and a leak was found on the system a FMA thdh came right out to look at it but left saying installers needed to fix it and wed be getting a call ba k but have recdno call - just thus request to tell us how we did. So right now, you did awful."

"Arrived early, went straight to work, very polite, enjoy meeting your techs."

"Professional and knowledgeable"

"Very polite, competent technician performed the service. Was quick, thorough and professional."

"Knochelmann Service person not only did his job efficiently but also explained what and why he is doing."

"Mike is a 5 Star technician. He is a knowledgeable professional who found one gas leak at the furnace and fixed that, and then went on to check out the entire gas line for other possible leaks."

"Due to the errors that I was told happened when the new furnace& air were installed."

"Here recently your company has had difficulty keeping appointments. On to occasions your technicians have should up 5-8 hours later"

"Doing a great job in keeping our systems up to date and working efficiently. Jon Griffin was the sales consultant and Justin Thomas the technician. Both were personable and professional."

"I will wait to see if they remain as good as they have been."

"Tech arrived on time, seemed to be knowledgeable and competent, was personable, and did his job"

"Kind, On Time, Excellent"

"Technician was prompt, courteous, and knowledgeable."

"Always quick to solve an issue."

"Not ALL service provided by Knochelmann has been to my satisfaction."

"We had many problems with the unit the first 4 months. We had to call for the first tune-up. It took weeks to get a filter. This time maintenance was done early and they called me but we are waiting on a filter again."

"We have been customers for a number of years and have always been satisfied with our service."

"They do the job and we have had no problems with our equipment."

"very satisfied with company and employees"

"good communication and details"

"Michael solved our problem very quickly & efficiently"

"Scheduling problems cause a lower score."

"First time I have had a gas furnace. Very helpful explaining preventive maintenance"

"I was told I would need an $800+ part which would not be available for a month or an entire new system at a cost of over $10,000. When I got a second opinion, the technician blew on one exhaust tube and the problem was solved. He also showed me he could have gotten the part your technician and sales person said would take over a month (if not longer) the next day. Feels like someone tried to scam us into a new system at considerable cost. When I called to cancel our monthly membership, no one even bothered to ask why either. Company did not care about my experiences one bit. Sales person who came with the technician (why is a sales person coming with a tech should have been a red flag for me) said the general manager would call us to talk about the grossly misdiagnosed issue when I explained it to him the next day. Needless to say, I haven't gotten that call yet. Also have not gotten a refund for the part they made me put a downpayment on. Awful, awful experience. Will never use you guys again."

"I have been very happy with the service the past few times"

"Since I have no complaints other than price markup, which is out of control of the associates, I would recommend."

"appears to be well Trained, Responsive,"

"Fast, efficient, and friendly technicians."

"Ontime, courteous, explained what they were doing, gave me options for future issues (new units)"

"They are a customer friendly and I have heard from many employees a great company to work for a honest and a God loving Family own business second to none"

"Would have given a 10 but prefer techs that speak English well."

"Good technicians."

"Responding to my problem the same day was impressive!"

"Mike, and Christian both men explain to me what they were doing to mu unit and why. Mike made sure to find the leak so that Christian was able to fix properly."

"Friendly and knowledgeable technician"

"Unhappy with salesman who sold us new HVAC and water heater...he attempted to talk us into ($30K) "advantage package" monthly payment "deal". And he left out water heater in first bottom line price. Then assured us we should switch from electric to gas water heater without actually knowing how difficult that would be (as we found out when technicians came to put in gas water heater.) We never really grasped what we were paying for each separate units."

"I always get excellent service from technicians who are very capable."

"This is the second time Chase has been to our house. He is very professional and helpful."

"Technician I had was kind, explained everything very respectful I have confidence he was honest and knew what he was talking about."

"Very professional service."

"I signed up for the service plan but really don't have a clear understanding of how it works. When I scheduled the appt I thought I was scheduling a tune up and the minor leak I had would get resolved. However, the technician that came said he was after hours and didn't really know what was leaking and thought he fixed the issue. However. It's still leaking."

"Does what is needed"

"good job"

"My service person was timely and shared with me what service he had performed on the furnace. He explained in a manner that I could understand."

"Our service guy Justin, was knowledgeable and polite, and was done within the time he said he would be."

"You sent a technician out that didn't know what he was doing. He recommended expensive repairs and replacing a disposal that still works."

"Our system has had problems hard to fix. Coil ordered when not needed. Previous checking did not find the problem."

"Are good in advising on taking care of things."

"The men you sent out were helpful and very professional"

"Able to get service. The other provider of service we used in the past is too busy to bother with us."

"They have always done a great job"

"If they have the maintenance agreement, I'd recommend using it. However, I'd have liked a heads up on the cost before they did the work on each of the items they addressed. And I am still waiting for the promised itemized breakdown of the work they did. They said it would be sent by email, but all I got was my receipt of payment."

"Everyone is always friendly and knowledgeable"

"I told the dispatcher we were a commercial building and they came with residential tools. The guy was nice but did not have necessary tools to complete work. He didn't even have the tool to open a clean out lid and he is a plumber? Disappointed on quality of work and would not recommend for any business contact I have."

"Mike, gave information about my unit and vent issues..information I was unaware of."

"Kevin was very professional. He answered all our questions and his work ethic was excellent. He and his assistant completed the job with respect for the environment leaving it clean and safe."

"They are all Kind, polite, and thoughtful of our home."

"very satisfied"

"Justin did an excellent job of routine maintenance on my air conditioning unit. He was thorough and professional."

"Having a hard time fixing the problem. Works well when working. They have tried hard to fix !! ???"

"Very efficient inspection and explanation of services and options. Technician was very friendly and knowledgeable."

"Service has been great. Dominic was very professional!!!"

"He did a Awesome job!!"

"Professional service, on time and made recommendations"

"It has been over a week and I have not heard back about the issue I need resolved."

"Promptness,knowledge, and friendliness."

"Good service so far."

"Because"

"Quick and friendly service"

"Timely, courteous and easy to work with."

"the technicians are always very helpful, courteous and thorough"

"Young man seemed very knowledgeable of our system, serviced the equipment efficiently and took time to answer our questions and explain his work."

"Micheal Carter arrived on time and was very professional courteous and knowledgeable and had us up and running in a short amount of time."

"Te last service rep was great and corrected the problem of water collecting in the pan below the hair handler. However, I am concered he was not authorized to contact Trane support but solved the problem anyway. I understand your firm is nolonger a authorized Trane dealer. How does this affect warrenty?"

"All my interactions with staff were professional, informative and each person was easy to speak to regarding my project."

"knowledgeable tech, friendly and courteous"

"Puspa was amazing!"

"Service"

"Great and speedy service."

"Easy scheduling. Professional and reliable service techs and customer service reps."

"Knochelman Experts delivers what they promise at an affordable rate, even on Sundays!"

"I am not unhappy but I am totally not happy since I do not know exactly what my payments will be. The next day or so one man suggested that I get a new furnace I think that was inappropriate since I was just getting this AC. I have to use this service since I am getting the new AC.I think that I was pressured and I am a senior citizen woman who has to take time to think and thinks about things. I will continue with Service since I have been a customer for many many years. I didn't have time to call around and compare prices. I was happy that the workman installed the equipment in a few short hours."

"Service with a smile, convenient to schedule, honest assessment."

"Michael was excellent!! He was knowledgeable and efficient which made me feel confident with the service!"

"Tech did an excellent job and gave me a discount the only reason for the 8 is because they showed up a day late"

"Every time we have called, you have been here quickly and in the time frame you promised."

"This is the second time I took this Customer Satisfaction Survey"

"I am not sure I got the best recommendation to resolve my situation."

"Nice"

"Very quick to respond, very professional"

"On 7/11, I requested more information concerning the 2 items quoted on my receipt, but I still haven't received a reply."

"Customer service was very poor"

"Tech needed to return the following week. We did reschedule and he did all of the necessary work. Very good in his explanation of what needed to be done."

"The technician was great"

"professional and respectful of our home."

"Puspa did quick, accurate troubleshooting and kept us from suffering on an excessive heat day. We appreciated his staying overtime to fix the unit."

"The service has been good, and the technicians seem knowledgeable and friendly."

"John is a very experienced, knowledgable, service expert that communicated with me more than I expected and I appreciated it very much!"

"Professional, informative and efficient."

"It was easy to schedule an appointment and get scheduled the next day. The technician was very friendly, punctual, and efficient. Elijah was knowledgeable and answered my questions."

"Professional, prompt, courteous and did the job right the first time."

"Happy with the service"

"The gentleman that came out was great"

"Seem to be keeping my system running but receipts arent itemized."

"rep came but thought it was for an estimate on duct cleaning. I was expecting ducts to be cleaned as your previous rep had advised saying it uld clean the coils in the electric furnace and take care of base pan filling up. the last rep did not look at colis in furnace.."

"The service man was prompt and courteous. Called and told me when he would arrive and arrived at that time."

"We have been customers for years and have always been totally satisfied. Justin was friendly, helpful, efficient, and professional."

"We worked thru Costco, If we worked thru some one else who knows who we would have chosen."

"Competent,reliable service."

"The service expert was very thorough."

"Technician always on time and polite and dont mind me walking through everything they do and asking questions"

"Great service personnel. Friendly and helpful"

"Excellent customer service via both phone and service technician"

"Great and honest service"

"Technician let me know his approximate arrival time and arrived on time."

"Fast, professional and fair service."

"Excellent and quick service with their coverage program"

"Prompt service, professionalism"

"Great service."

"The tech.'s came sized up the problem and went about fixing it. worked well as a team., Fixed the problem quickly."

"I have used Knochelman for a long time and my experience has always been good."

"When beyond to make it happen with payment plan."

"Not only was it next day service it was same day sales service when it was determined the system needed to be replaced. Ultra prompt and thorough."

"Very knowledgeable Worked quickly Friendly Great experience"

"Because Justin did a wonderful job -- EXTREMELY conscientious and courteous"

"Very good hvac techs"

"I tried submitting review on Google Maps and couldn't get it to work so I am using this format. Michael Carter was very courteous and knowledgeable and anxious to complete the work to meet my needs. I appreciated his efforts."

"On time serviceand professional and courteous service'"

"Our technician was exceptionally skilled and worked very hard for us."

"Ron was attentive and showed great care and concern on resolving my issue with the plumbing. This was a great experience and Ron was a true professional in every sense of the word. Great at his job!!!"

"Mike Carter is a real asset to your company. He knows his stuff, and we are always pleased with his work."

"past experience and quality of technicians are great."

"Service provider gave adequate explanation of pipe drip. Otherwise, for the drain problem he basically said to call a different company. Didn't suggest pipe drain auger which other company did for $100. Your technician charged us $66 just for coming out and not doing anything."

"Michael did a great job, and made great assessments and recommendations."

"Very pleased with the service person. Very kind, helpful and understanding. Great job!"

"I have the Plus plan and was told when I called there would be no charge to see why my home was not cooling as it did before since I had just a few weeks before had a full Spring tune-up. And then at the end of the visit despite nothing was done to remedy the problem other than to just look at my cooling system was charged an $89.00 diagnostic fee but nothing was diagnosed. I called to question why I was charged when I was told there would not be a charge and was told Mike would be in touch with me. As of today, I have not received a call back from Mike."

"I was unable to get home in time for maintenance.. My was was here for the maintenance. The following are her comments: He's very good! Justin made me feel feel very comfortable. Conversatio easy and natural. Thanks ! Have a nice day!"

"I've always been pleased with the professionalism of the Knochelmann staff that I've dealt with."

"The technician was very professional and knowledgeable without misrepresenting the limits of his expertise."

"Ron did efficient and excellent work"

"Good communication. The technician was knowledgeable and kind."

"Technician was very knowledgeable and did a fantastic job"

"Excellent straight forward service"

"Very professional service."

"Excellent customer service and explanation of service rendered."

"I was very satisfied with Justin on his visit. i also like paying one price foe the whole year"

"Knochelmann Service Expert representatives have always been very helpful and informative when ever they have been in my home. I never felt pressured to buy or replace the furnace or water heater."

"Plumber was very nice, on time, and worked hard to find and fix the issue. They were also able to get me an appointment same-day."

"Very through service by the technician."