Knochelmann Service Experts Heating & Air Conditioning Reviews

"things are up & running well. The technician did a very good job.he is a credit to your co,Thanks much,"

"All issues explained completely"

"Michael was prompt, professional, and informative."

"Jim is best service tech Ive had to tune up my oil furnace. He was very thorough and careful to get the furnace to run as efficiently as possible. He suggestion to change the burner nozzle from a 1.0 to a .75 has made big difference in how the furnace heats the home. It is much more comfortable."

"They were very informative and friendly."

"Observant, friendly and took the time to explain what service was done and why. Also share knowledge tips"

"Joe was great. The 9 score is because we had a scheduled time of 9:30 and he was not here until 10:40. He did call ahead of time to let me know he was coming around 10:30 though. He was very nice"

"Scott Mooney called me when he was on his way. He arrived when he said that he would. Explained what he was going to do with my furnace. Afterwards he explained what he did, what he found and assured me that the furnace was in good working order."

"Joe took the time to diagnose the problem, and was able to fix it"

"Stanley was super!! Very knowledgeable and very helpful."

"Patrick moved our thermostat and saved us money on the utilities and the house is the temperature on both floors are the same. No one else wanted to deal with this. He is very careful with my home and always friendly answer all questions."

"The technician was on time, friendly, thorough, and informative re: future maintenance."

"Tech promised to get back to me re the error messages found on our controller he wanted to check with the factory rep. No response yet"

"Good complete service and explanation of function of various item"

"When you send out JIM, I know what ever problem we have it will be fixed. Jim is a truly great person too."

"Service was originally scheduled for Thursday November 21. It was rescheduled to Friday so I had to leave work early two days in a row."

"Teance was knowledgeable and very friendly while he completed the fall tune up service call."

"Gave lots of helpful info. Did a great job."

"Technician was very knowledgeable, kept me informed on what he was doing, showed me how to program thermostat"

"They seemed very knowledgeable. They replaced my furnace. They recommended that I call Pete the Plumber to replace my waterheater which was under warranty"

"solver the problem wuickly"

"furnace air filter was not changed; humidifier was not serviced - water panel not changed. Service Experts used to service the Aprilaire humidifier, but apparently no longer does. I will be looking for someone who will service the humidifier."

"New parts were installed but issue was not resolved."

"The techs were great. Thorough, neat, clean, polite, friendly. However, I did not receive a call to tell me someone was in transit. I called after waiting 11/2 hours to confirm that someone was in transit."

"Joe is friendly and efficient. Mary who set up the visit was also friendly and efficient."

"Jamie did a great job....from arriving on time, to taking time to answer our questions, and explaining to to us."

"Tech did a great job explaining the issue and the steps forward to getting it resolved."

"Ronald was very thorough and honest with us."

"The technician came out the same day and fixed everything quickly; he was good-natured."

"On time, courteous and friendly. All things checked out good."

"Efficient and timely"

"Courteous, friendly and efficient"

"very competent and thorough"

"Just checked a couple connections. Didnt clean any ports or service item needed servicing which was causing water to drain into the furnace. I have the two furnaces side by side. But he wouldnt service the other one look at it."

"Ron was friendly, knowledgable, and shared his expertise freely."

"Leonard is thorough & honest."

"Tech professional and courteous, and most importantly performed a thorough PM service. Also, very open and responsive to questions about HVAC system."

"Tech was professional. He has serviced our units before and have had no problems with the equipment."

"The tech answered all my questions and was extremely knowledgeable."

"Stanley did a great job and was pleasant and professional. My only issue was that I scheduled an appointment weeks in advance and then was told the day before that no one could come at that time so had to reschedule. Then the next day, there were two Knochelmann trucks on my street. Also, in answer to question #4, we did recommend Knochelmann to a friend. They had you install a new system and has had one problem after another. So even though we have had a good experience, sadly, I am hesitant to recommend."

"Very efficient"

"Arrived at appointment time"

"friendly and informative"

"The only problem I experienced was that the office didn't call me to say the technician was on his way. They didn't do it early this summer when they came to check my A/C unit. I want to know when they are coming. They give you a two hour window but that's a long time to be waiting. The technician was very professional and very nice."

"Mathew was on time and provided knowledgeable service as always."

"I found that Technician Peterson did a very complete checkup on our furnace,more complete than previous technicians from service experts have performed."

"The odor that triggered the service call returned this morning.My heatpump is one year old and apparently has a biological growth inside that produces an odor, but only when the blower runs at high speed. My Lennox system was expensive and such a problem developing so soon is a major disappointment. I have lived with heat pump heat since 1984 in four different dwellings and never had any such problem. Now I am told that I have the odor from the growth because I did not get a UV device on my system. This is just one more aggrivation on top of all that already took place with installation problems and errors in wiring that funally were discovered six monthe after install."

"Danny was very courteous and professional"

"Service disabled furnace, perhaps not entirely by tech but certainly disabled whike here. Options offered were far too emphasized about Advantage offers and how old the unit was than effective means to repair unit."

"I've been a customers for about 20 years"

"He was very professional, courteous, and knowledgeable"

"Tiant was very courteous and thorough in addressing this troublesome problem even though it took multiple trips. The complexity of the problem and the restrictions of required protocols made it a difficult problem to solve, but it does now appear that replacement of the thermostat has done it."

"Leonard did a great job, called ahead of time and mentioned when he was coming as well as gave me the size of the Lennox Filter i need"

"The service expert was very courteous and professional"

"Repaired problem quickly."

"Ron was awesome. On time and quick fix."

"Very informative."

"Fast, courteous, correct"

"Sheet metal not fixed yet, provided a temporary work around."

"On time very courteous and thorough"

"Jamie was very professional, knowledgeable and displayed outstanding customer service skills."

"Wanted to make his trainee understood the eq"

"Enthusiastic about his job. Seems that he definitely know what he is doing. We feel confident that he does his best."

"very carful and knowledgeable, listen and answered all my Question and very thorough in details of his work, took his Time. Need more service Technicians like this man----------------------------"

"Glenn Bowling, as always, was excellent - personable, professional, trustworthy. I am sorry he is leaving the Cincinnati branch, congratulate him on his promotion, and based on his say-so feel that Michael will be able to feel his very big shoes."

"Technicians arrived on time, seemed competent, did not press for additional expenses beyond the $69 diagnostic charge."

"Kenny was very kind and professional. He did a great job servicing our problem. No more water leaking from the ceiling!"

"Explained everything to us a,d answered our question."

"The technicians were professional. They performed the maintenance and explained what they did."

"We have a relatively new system so for now, we obviously don't expect to have issues with it. So getting these "tune ups" is more for keeping the warranty intact than anything."

"Stanley was punctual, very thorough, explained everything, very professional."

"Both Patrick and Scott were very professional and gave me good advice and options for keeping my system in too shape."

"Was very informative and I feel the best tech you have ever sent to our home"

"Danny was the best service/technician you have ever sent. Answered all my questions and explained what he was doing and why."

"The service tech noted the flu on the gas water heater needed to be repaired., but I am confused because Knochelmann installed the water heated at this location.... Why was that not fixed back when the installation was in place.. Not they want additional money to come back and repair????"

"Danny was polite and professional. He explained what he was doing and even offered some maintenance tips to help keep my HVAC in good working order."

"Service Tech is the best! He will be hard to replace. Your phone service personnel continue to be less than helpful. Either they just dont listen or they are not communicating customers comments/requests. I specifically told the girl whenI scheduled my appointment that the furnace had repair work which my tech left info for in March. He knew nothing about that when he came which caused him to need to drive to get the part which he should have had on the truck when he came if the info had gotten to him. Communication continues to be a very frustrating issue with this company. Products working well. Service tech good."

"I was not called that the technician was on his way. He was a few minutes early and I had just gotten home from a hair appointment."

"Technician was very professional, knowledgeable, and explained and answered questions."

"Danny does good work and is always ready to answer any questions you might have. I feel I can trust him."

"I liked Michael Carter. Hopefully he will stay with your company long enough to have him back. Your technician turnover seems excessive."

"They were very prompt, thorough in their examination, and even spotted a potential plumbing disaster that was averted."

"The technician was professional and we have no complaints. However it had strongly recommended that we purchase a carbon monoxide detector; so we did. The price seemed high, but we had never bought one before so we bought it for $78. Looking on line for the exact same one online and found one for $17 and the other for $19.50. Both of these are the same brand and model. We feel very ripped off."

"Knowledgeable, Through"

"On time, professional, thorough."

"The technician was prompt and on time, and answered all the questions i asked. I have severe allergies and he suggested a electrostatic finance filter. I hoping this helps. I also like the tune up coupons."

"Well informed service tech."

"James is excellent, knowledgeable, and I trust him"

"Leonard explained what he did and how the humidifier works. He showed me how to make certain display setting on my thermostat. This is all very important to me so I can monitor and make user adjustments. The biggest drawback was that Knochelmann rescheduled my appointment, again. They have done this for the past threel years."

"While the Tec was friendly and answered my questions, this service was not as through as previous ones."

"The service tech was knowledgeable and let me know what he did. I was disappointed that he was late, and I could not have my upstairs unit serviced. I had not made prior arrangments, so he didn't have time. He told me to call and schedule another call, and ask for a coupon. I'll probably just call another company that is less expensive than you guys."

"The technician was quick friendly and courteous."

"Chris showed respect for our home and answered all our questions. He helped set up our Lennox iComfort app."

"Tech was very courteous and knowlegable."

"They started with the thermostat, had all the tools with they,(didn't have to run in and out), did the work, and ended with the thermostat."

"He was very professional."

"Technician came within the time promised. Received call prior to service letting me know that he was on his way. Leonard seems very professional and knowledgeable about the work he is doing. He makes a very presentable appearance. He has a very likeable personality and always seems cheerful. I feel that Leonard is an asset to Knockleman's Service Experts."

"The Twob technicians could not find that the humidifier solenoid coil had it's inlet blocked with the factory installed plug."

"Very thorough. Explained everything he was doing and why."

"Thats the way it was..."

"The techs were polite and very knowledgeable."

"Arrived on time. Very neat, efficient, and friendly service."

"The technician was very professional and very friendly and courteous,"

"You showed up on a Sunday when others would not, helping reassure us that our hot water would be fixed/replaced after we had to deal with a fire dept visit when we detected a gas leak."

"Technician was polite, friendly, and knowledgeable about plumbing and explained in words I could understand."

"Usual professional service"

"Ron was very professional and courteous ! He did a great job installing a new toilet and cleaned up behind him . A very delightful tecnician"

"Not sure I got the best possible deal. Didnt have time to shop around."

"Danny was very customer focused and was very knowledgable about my new system."

"Michael, the technician, was thorough and informative without being pushy."

"Educational, quick, friendly."

"Ron was very thorough,knowledgable and pleasant"

"No problems"

"Because he let me know what he was during and answered all my questions."

"ques 3, 4. who the heck knows what will be 10-15 yrs from now, and we'll probably be dead"

"He did a good job but when the furnace runs I can not see the UBE light light."

"The Technician was very good information on my unit he went through my system to check everything and also removed the filter attached so I could have my filters. Please send him always!!"

"Stanley McKinney was very professional, he was very polite and very thorough. He explained everything and didnt t leave until fixed the air-conditioning. Thank you .."

"Patrick did an excellent job - obviously knew what he was doing, was prompt, efficient, answered questions confidently, explained options for future upgrades and improvements."

"I feel that my technician, Leonard Ballard is always very thorough and assures that everything is handled quickly and accurately."

"Ron is very knowledgeable and helpful while providing excellent customer service"

"Issue resolved but likely to occur again"

"David was excellent"

"Michael was very helpful, polite and knowledgeable. My husband liked him and the job he did, we had 4 days of the hottest weather possible and Micheal was a god-sent!"

"Very professional and courteous"

"$330 for the 2 minutes to replace a $50 pressure switch?! Thats just abusive."

"Technician Did a great job"

"Leonard was very knowledgeable courteous and friendly"

"Company uses high pressure tactics. They tell you what you want to hear. No credibility. They will lie to your face. The quintessential used car salesmen. Please, run, dont walk from these people."

"Technician was fine. Late arrival and BS from customer service when I called looking for status."

"Very nice tech. Worked efficiently."

"Donald arrived early & was very professional. He answered all my questions & concerns in a very understandable way."

"Very thorough and did maintenance items I'd not seen done before and explained why."

"Stanley Mc Kinney was excellent and explained things in laypersons terms. He was also mentoring a new employee so I got two for the price of one. No hard selling. Which I love and appreciate. The Silver Fox even replaced the battery on my carbon monoxide detector. What a guy!!"

"Great service and great employee"

"They did take care of the issue when the control board was working before the adjustment was made."

"Well I was signed up for a furnace check over, and some how ended up checking my outside a/c unit. Asked for a quote on new Furnace blower motor, $777.00 thats way to much."

"Very knowledgeable!"

"The technician was outstanding"

"Leonard is fantastic. On time, confident and complete"

"Mr. McKinney Very knowledgeable, very polite, very through, very professional in his explanations of issues."

"They did a great job on our outside spigot. A new toilet was also installed. Works great, but it is crooked. (Makes a difference when sitting.)"

"Leonard was professional, knowledgeable and friendly. He represents Knochlmann extremely well."

"Chris was very polite and had smile the whole time. He explained to me what would he do before starting his job and during the process."

"Very thorough in the cleaning, inspection, and servicing of the HVAC."

"Patrick had to deal with wasp so he wasn't able to take the covers off the outside unit. He still managed to clean the coils"

"He was very friendly and knowledgeable. Diagnosed the problem and fixed right away."

"Technician was knowledgeable and thorough and patiently answered questions and explained details."

"We have ask several times to have this work done others dismissed us with not sure we can do it. Patrick came out said yes. They worked together very will got the job done without a mess and very little damage to the wall. The move was great the temp is within 2 degrees from upstairs to downstairs. Very happy with the job well done."

"Joe H was very professional and offered tips to help remedy the problem in the future."

"I was very happy with tech and insulation. However office and scheduling was an issue. 20 years a customer and seems to be more difficult to get service and scheduled. Water heater went out Sunday night and no call back on emergency service. Call next morning and can only get late night look, next day call and then get replace Wednesday night 3 days later with no hot water and potentially no water at all."

"Professional and complete"

"He was fine but his computer showed warranty for part 1 day over and we checked our receipt from 2018 to find our part was still under warranty. He took care of it with home office. Office support seems to be poor. They did not tell tech we needed filters & gave tech wrong service code."

"Jamie did a excellent job adding the humidifier drain line."

"We hardly knew Michael was here except to explain what he had done."

"Dave was early, presented a very neat and professional appearance and clearly knew refrigeration. Dave is also very customer focused ensuring his booties were always on, he put the hose away neater than he found it and he reminded me to be aware of the date my 1 yr warranty on labor expires. All in all an excellent experience!"

"The technician ????? was very helpful and explained the reason for the sink being clogged up."

"consultant was very professional; made his visit very easy; explained everything in terms I could understand"

"Explained things well, told me tips and showed me possible future solutions."

"The gentleman put on slipper scuffs when entering the house. Very friendly and good in his job."

"Toilet still backed up. Had to call another plumber who fixed the issue."

"I was quoted first $4,000 and then $7000 to fix the problem. I had another company come out for a 2nd opinion and they fixed the problem for $270."

"Stanley is an outstanding technician and the best I have ever had to service my system. He takes things apart and cleans them even down to the old leaves that someone left the last time they serviced it. We are very pleased with Stanley and we would recommend him highly to our friends. We had him before he went into sales and was very sad to see him go into it but when I went out when he came, I was so excited to see him back. Thank you for sending him over here to service our equipment."

"Patrick was efficient, personable, and professional."

"He provided exemplary service over several days. On day 1 he repaired a water leak in our basement, then conducted a survey of the rest of the plumbing. In doing so, he discovered a leaking valve which was dripping onto cupboards in the work area. So he returned the following morning to finally complete the work. But then the following morning we discovered that there was no hot water available. A simple call and he arranged to make a quick stop to relight the water heater. Certainly I would give hm a 12 on the chart if it were available."

"Andrew your technician informed me of some very helpful and important information."

"The technician have been fine. The logistics manager is not clued in to being aware of client's time concerns or even the distances techs must travel."

"Same technician as in past and he is thorough and lets me know what is happening"

"Technicians did a good job, they were vary knowledgeable."

"Andrew I must admit one of the best technicians in a long time. Very thorough and confident."

"Michael was professional, efficient and personable."

"Arrived a few minutes early- walked me through and should me the process he was doing to resolve the issue. Michael Carter was courteous and professional."

"The service we received from Dave S. and Jarred was excellent! They were both very prompt and professional. Jarred took time to explain new unit options and answered all our questions. We have already recommended to our friends and neighbors Knochelmann!"

"The technician wasn't knowledgeable, didn't answer questions, I felt that I knew as much as he did. Did giving me results just said everything is ok, told me my condensing unit was too small, but had it size by couple of companies, and I went up a size. I want a different technician next time. I tried this one twice already, he was wrong on his answers. The first time I had to tell him to take the blower motor out and check the alignment, he just wanted to order a new motor, because we were hearing sound, after listening to me and taking the motor out and checking balance and tightening yhings it went away, I just feel he has the expertise Im looking for..."

"friendly"

"Sales person used poor sales tactics and tried to sell me stuff that wasnt needed. Price was around twice as much as two other qualified bids."

"No one is perfect."

"Stanley was efficient, professional and friendly!"

"Pleasant, competent technician fixed problem."

"Our Ac is working better than it was."

"I asked for a service person for my system not someone to barely look at the unit and tell be i need a whole to new system. You basically sent out the salesman to sale me a new unit instead of a repairman. Disrespectful and surprising!"

"Overall courteousness of Patrick and George were appreciated. Water panel replacement shouldn't;t have been done on this visit as it was only 7 months old. Cost of compressor saver seemed excessively high at $250."

"Gentleman was polite, clean, attentive, efficient and understanding"

"Very professional and friendly."

"Andy told me many things about my system and was VERY thorough."

"Technitions did a thorough job of checking my system. I have a much better understanding of how my system is doing and what I may expect in the near term. They ar truly professional service experts."

"Quick service, fixed the problem and was polite and professional."

"No follow up on night before call"

"Tech was neat and personable. He did a great job and left everything cleaner than it was when arrived."

"(a) Really expensive! $200 to put on 2 washers on a faucet, when you were already there on a service call? (b) The technician was lost; needed his brother to come help him (c) Job used a lot of rubber joiners. A few were needed but I think the others were used to speed up the job. (d) One pipe was dripping before the tech got out of the driveway; I had to catch him to come back and fix it (e) another pipe leaked the next day. The tech replaced the kitchen sink line but didn't go upstairs and run water in the sink. Turns out the cleanout plug on that line (that he installed) was not even screwed in; only holding by a few threads. I corrected that, but not before I got a wet floor again (e) he installed the handle on the shower faucet wrong. I'm going to end up fixing that too. (f) never mind the geyser of ****-water that came out when they didn't think to put a bucket under the pipe. (g) The appointment was from 8am-10am. 10am came and went, so I texted the tech at the number he called me from, and he said "The computer was down at work and I couldn't leave until 10... I'm on my way now". How does the computer being down at work affect his travel. Didn't he have a printout of his schedule the night before? In fact he didn't get here until 12:42pm because after leaving 2 hours late, he got caught in a traffic jam (not his fault). I'll use your A/C service again (that older guy that fixed my AC was good) , but I'm going to start insisting on older techs. I'm getting really tired of people coming to my house and not knowing their trade. My next plumbing job will likely go elsewhere."

"my daughter was here and service man told her that if he had a filter with him he could replace for 60$ Just so I'm clear this was a yearly check up, I have an agreement/pay monthly and told to call any time I have an issue and its fixed free but any parts will be charged to me? I have had my issues with your company and I was happy with the conclusion, my daughter said Leanard was very nice. I don't even know where to find such a large filter"

"AC is working better than before David serviced it."

"Devin did a good job snaking the lines but left me wondering what else could be wrong."

"Tech did a very thorough job checking out the AC system"

"Very clear communication"

"Neat, clean, efficient, polite, competent, careing"

"Timely, courteous, proficient"

"Jamie explained everything he was doing and why he was doing it. I would request that Jamie come to our home for all of our service calls. He was great!!"

"Tech left access door to attic. I did not notice it for 3 hrs after he left. Luckily my pets did not go up and get hurt in the attic. I am very displeased that I air conditioned the attic area for 3 hrs very costly. The tech also left the front security door wide open upon departure. The tech was careless and showed lack of respect for the house he bent the left attic access support arm accessing the the attic he caught his back pack on the ceiling also."

"Talked to us showing what had happened to the air conditioner, and seemed sorry to say it was toast. We were not surprised and he was complimentary of our understanding."

"The service man was efficient, fast and friendly. I will use your services again!"

"knew what he was doing very nice person"

"Michael identified the problem and quickly repaired the unit. Very courteous and explained what he was doing clearly"

"helpful technician that handled the call efficiently and explained the steps."

"Happy with service and unit, but I feel I would have gotten a much better deal had we looked around."

"Professionalism, Expeditious focus, Diligent efforts, and concerned with the client. I would very highly rate the company to any of my constituents and neigbors"

"Quick and complete job"

"Because I could not give a Zero 0. Chris the Service Tech did very little testing and then told me that my Heat Pump Compressor was done. A cost of $2,000 or more to fix it. I got two other Techs for a Second Opinion and the Compressor is fine, just old. The system temps between intake air and air from the vents for cold air was at a 14-15 degree difference, should have been at 18-22. Horrible assessment by your Service Tech."

"We ordered filters been almost 3 weeks 3 time called on them now telling us we should se them bye monday"

"Technician was nice and knew what he was doing,unlike some sent to service my A/C."

"Technician was respectful, professional & fixed the problem. He answered all questions."

"Chase was on time, professional and honest. We appreciate that."

"Michael was very courteous, and professional. He was also very thorough while locating the problem."

"I feel the person you sent did not have the needed knowledge to clean my system. He seemed like someone who just went to school for 2 weeks for this system and you sent him to me."

"Your serviceman was polite, effecient and took care of the problem."

"Mike did a very thorough job checking out our air conditioner."

"Capacitor price was way overpriced for a $30 part and easy install $276????"

"Technician was courteous and efficient"

"Joe was helpful, polite, and just a really nice person. Worked hard and had a positive experience."

"Dave arrived on time , his appearance was very professional and he did a great job servicing the A/C."

"I was very satisfied with the technicians ability and keeping the customer informed ."

"tech explained everything he did"

"My first appointment was cancelled by your service center and rescheduled for the next day. Stanley did not arrive until after 630 pm because of the heat wave and large volume of service calls, but he stayed and worked on my AC until almost 830 and got us cold air! He answered my questions and provided options for both repair and new equipment. He was also very patient and kind to my young daughter who was interested in what he was doing. I will ask for him by name in the future."

"I called for service and Stanley came the next day. He was professional, thorough, and filled our needs."

"Very professional"

"Jim really listened to my concerns and then followed to specific areas that helped to address my concerns. He gave two pieces of information and demonstrated how to perform the activities that related to the information."

"Leonard was very professional & knowledgeable about everything I questioned him about."

"They tracked dirt in and out of the house, the job is still not finished, while removing the air conditioner from outside they spilled liquid in the grass leaving dead spots. Took way too long to finish the job thats still not finished. After 9pm when they left. This is a small sample of my dissatisfaction."

"Great representative. Attentive knowledgeable and extremely helpful in resolving my clean effects issue"

"Dave went out of his way to do a great job cleaning around my ac unit"

"Came within two hours after asking for a bid"

"Good service from a good technician who knew what he was doing. Didn't rate as 10 because of cost"

"100"

"Felt both Techs did a thorough inspection to determine the underlying problem and explaining it to us."

"On time. Pleasant. Quick. Very satisfied with the company."

"Andrew was very personable. Very knowledgeable about the equipment. Was in and out in a timely manner and even tried resolving my duct cleaning appt that was missed"

"Michael was very friendly and helpful."

"Leonard was very thorough and effective in resolving issues related to installation of new evap coil to repair my air conditioner. He's very competent, customer friendly, and an asset to Knochelmann."

"David is professional and helpful"

"Joe was excellent and provide great information"

"he knew what he was doing"

"Patrick was super nice and professional and helped us when we needed it. He was prompt and explained everything he was doing."

"Quality service and friendliness"

"Does a thorough job and explains things that I can understand"

"Ron was knowledgeable, friendly, and determined to troubleshoot our tankless HWH problem."

"Tech was great to work with. He could not clear sewer line because stack riser pipes are boxed in behind drywall in basement - one in office closet wall and one next to wet bar."

"He was conversational and gave me tips to keeping my appliances up to snuff."

"Michael is an excellent technician -- explains service well and is pro-active with service."

"Told me I needed a 10000 dollar new system and a guy fixed it for 200 dollars and they kept me waiting at the house all day."

"Very informative, sincere, considerate. Skilled, explaining what is wrong and what needs to be done to correct the problem."

"Stanley was awesome!"

"No clear explanation on issues"

"service was prompt"

"You filled out 1.5 pounds refrigerant/freon into my A/C and forgot to put back on the Service Valve Cap on Suction Line...(???) It was around 10- 11 a.m. on Friday, 07-05-2019. Only in evening I found this mistake and put it on. I think I lost some quantity of refrigerant during this time and you have to check pressure again and add refrigerant which I lost, OFCOURSE AT NO CHARGE! I already paid $360 for 1.5 Pounds - this is not reasonable price and I think I was overcharged !!! (Price $179 per 25pounds on the market - $7-$8 per pound!!!). Response a.s.a.p. by e-mail to Voystrikov@aol.com and I will call you to set up your visit to fix your BIG MISTAKE!"

"Patrick is so knowledgeable and professional; you all should be very proud of this employee."

"Efficient, knowledgeable, thorough"

"Efficient, knowledgeable, thorough"

"Andy was very quick and knowledgeable"

"Was very unconcerned about the billing issue. James said it was the plan I selected. I contacted the office and no effort was made by Beth to resolve my financing being charged on an 18 month $541 a month payment instead of a 48 $175 month payment plan."

"Great Office Support"

"Patrick is a true professional. He explained everything he did and found a potential problem that needed to be fixed. His actions will increase the life of my system."

"First off, when I made the appointment on Sunday night for the following Monday (yesterday) I took a half day off work because of the 2 to 4 pm scheduled time. I get home at 2pm and no call or text so, I call and find out my appointment was cancelled... I would have been setting there till 4pm with no one showing. So, they said the service charge was waived for the inspection. Fine. He get's there, tells me it needs a fan and motor assembly that it would be 8 to 900 dollars to repair but my system is too old and the refrig. is no longer available (R22). He wants to sell me an entire system 8 to 10 grand on a LEASE. The guy just happened to be about 30 minutes away and heading my way to talk about the replacement options. Long story, I know. I get a second opinion from a friend certified in HVAC systems. He said you only need a fan and motor assembly. He repaired it today for $200.00 parts and labor. I will NEVER call you for anything again. Oh BTW R22 is still around as he had a tank full in his work van. It's a shame that I almost committed to buy a unit from you FOR NO REASON! 10 yr lease... I will tell ALL my friends and family about this."

"100"

"Ron was very customer focused, very knowledgeable, great tow work with. He is fantastic. We are looking forward to his report and working with him and his team as well as setting in place service plan"

"Different possibilities of the issue were provided and resolution options were addressed"

"Kenny fixed the problem quickly so we could turn the water back on"

"Excellent technician, he explained what he was doing and offered suggestions when I had questions. Very pleasant and non-pushy person."

"Jim seemed very knowledgeable and took the time to explain the problems he found. However, this was my sixth repair made on a system that is less than a year old. I keep receiving bandaid style fixes to what is clearly a bigger problem."

"Danny was courteous and efficient"

"I work in the basement so dont always hear the doorbell. Leonard had rang the doorbell and I didnt hear it so he called me on my cell phone and I ran up to let him in. I appreciated him taking extra time to, instead of simply knocking and leaving when I didnt answer."

"The technician was very knowledgeable, punctual, explained the problem thoroughly, and worked to fix it quickly and thoroughly."

"Kenny was great"

"Jim is great"

"so far it has take. 5 service visits and counting to fix an issue that is still not fixed (1015 st gregory). Poor service, always an excuse why they cant fix it, one very rude technician, late service call."

"Patrick was very professional and explained in words I could understand."

"Doctor Leonard is the best."

"Excellent friendly service"

"The tech worked efficiently and provided answers to my concerns. My questions uncovered a mistake in the installation, for which Michael scheduled his supervisor to come out the following day (today) to address."

"He was very polite."

"Joe had to fix the faucet handle of a new faucet installed by another technician. It drips less but it still doesn't work exactly as it should. He also fixed a leak I didn't know existed below the sink, for which I was grateful."

"Dr. Leonard was very professional, and did an excellent job."

"Expertise, honesty, friendliness, common sense approach to service"

"Tech was clean, pleasant personality, well dressed,& knowledgeable."

"Very Professional, honest and knowledgeable"

"Tech Stan was great and repaired our A/C unit that was only 1 year old. The negative scores are not to be reflected on Tech Stan. The call center was horrible. I Had to wait 2 days for tech to be dispatched because service center forgot to process call even though I called back and they acknowledged that the call was on for the day. Contacted manager next day and was told that the call should have been answered because they were not busy and further investigation found that it was dispatched and was later canceled for unknown reason."

"Excellent service and care."

"Service was quick and efficient. Made suggestions that might make the unit better."

"Technician was on time, courteous, and clearly explained the work that needed to be done."

"Solved issue quickly and without charge"

"Personable, efficient, able to fix issue very quickly"

"Gentleman, pleasant, showed concern. Went to work immediately. Efficient"