Knochelmann Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 5,286 Reviews
teresa M.
liberty township, ohio
"Genash was very diligent in finding out why my system was not working. He proactively called other technicians for assistance instead of simply giving up and scheduling a different technician. Diagnosed that thermostat had gone bad. He was able to go pick up a new thermostat and installed it. Another technician came to assist him in the install. Made sure the system was cooling my home before he left. Very polite and friendly."
greg R.
florence, kentucky
pete R.
crescent springs, kentucky
cynthia A.
fairfield, ohio
"Brent made it memorable and easy to work with"
jesse P.
erlanger, kentucky
"The tech was on time, very knowledgeable about what he was doing. Very respectful."
brian P.
erlanger, kentucky
"Ganesh had no clue about what type of system I had, the problems I had with my flex ducts were not fixed at all. Instead of properly attaching and using zip ties as they should be he just tied x amount of zip ties with a knot and said just dont touch it, it will be fine. After he left I noticed air flow significantly decreased because of his unprofessional fix he performed. Causing me to have to redo his work FOR HIM. Technician had no appropriate filters and ordered the wrong filters for furnace. Which were delivered to my door. Filters have no frame. Ganesh seemingly had no clue how to do his job and no knowledge of HVAC systems at all. After my system is paid for I WILL NOT BE RECOMMENDING the services of this company. Im deeply unsatisfied with the work given how much I have to spend on this installation per month."
raymond M.
west chester, ohio
"very friendly and professional"
karen P.
cincinnati, ohio
"I appreciated so much the knowledge that an experienced plumber brought with him! He knew what he was doing!"
david P.
cincinnati, ohio
john N.
cincinnati, ohio
marcia S.
cincinnati, ohio
"Greg and Kevin worked on a Sunday to install a new air conditioning unit. They were professional and most knowledgeable of the installation process. They completed the job in less time than estimated. They are assets to your company."
oreste B.
west chester, ohio
"Excellent system check very knowledgable courteous"
fred P.
cincinnati, ohio
"He was very professional and knowledgeable. He answered all my questions and got my A/C working again."
jay P.
west chester, ohio
"Very knowledgeable and curious."
linda B.
cincinnati, ohio
"He came on a Sunday afternoon for one, he was fast and friendly. Because I didnt put a 10 down was because he didnt have a part but the worse was taken care of. He told me I could go to a hardware store and put it on real easy."
andrew T.
maineville, ohio
john H.
fairfield, ohio
"the men worked hard all day and did an excellent job."
sarella W.
southgate, kentucky
fred L.
mason, ohio
"Good job, friendly and on-time."
mary W.
middletown, ohio
"The gentlemen were professional, friendly, knowledgeable. Did the work right the first time."
carol P.
maineville, ohio
"Called before coming, on time, excellent service, Greatly enjoyed seeing Ron again and fellowshipping"
russell S.
amelia, ohio
sherry T.
cincinnati, ohio
"Very courteous and on time. They offered me the same year contract and renewed it, but afterwards I received a text that I need to renew. Can you fix that?"
joe N.
cincinnati, ohio
john S.
florence, kentucky
margaret G.
liberty twsp, ohio
"Kenny, the plumber, was so friendly and knowledgeable. He did a great job and would recommend highly. Mike, a supervisor, was so helpful and efficient with any of the questions I had. I would recommend them to everyone."
steve O.
maineville, ohio
"If this survey is in regards to the installation of my new furnace and AC unit, then I have to say I am rather disappointed. The AC unit failed less than 24 hours after installation, and it took 36 hours to fix it."
jeff B.
cincinnati, ohio
"3 Hours late getting here. Track dirt on my carpet."
ruth H.
edgewood, kentucky
"Logan was very focused on meeting our expectations"
mark T.
edgewood, kentucky
"Alex was great, Came out last weekend with Austin to assess my problem, Alex new what it was right away, ordered parts and showed up during the week and installed. Both Alex and Austin were very professional, polite, answered any questions I had."
barbara L.
cold springs, kentucky
steve N.
batavia, ohio
john C.
cincinnati, ohio
"The technician called before arriving and immediately went to work to complete his service. He also had the right filter for the unit."
pamela C.
covington, kentucky
"Alex was to come back the following day to finish up. I was gone and we agreed he would come later - when I was home. He came when I was gone and was able to finish up on the outside. The only suggestion I have is that, as a courtesy, he should have called me to tell me it was completed. I had to call him that night to see where he was---he was already done."
patricia B.
florence, kentucky
"Techs were efficient, friendly and knowledgeable."
ron L.
cincinnati, ohio
renee P.
loveland, ohio
"On time and answered questions I had"
carol M.
west chester, ohio
"The technicians were professional and went right to work diagnosing the AC problem. I appreciated the same day service. It was in the nineties and very hot and humid!"
jason B.
lebanon, ohio
eileen O.
villa hills, kentucky
"The technician was very patient in explaining all the process"
sandro M.
loveland, ohio
"Very professional and pleasant."
cornelius L.
cincinnati, ohio
"very thorough, and explained everything so I was able to understand."
alan P.
cincinnati, ohio
cheryl V.
loveland, ohio
"Logan was able to locate the problem in my pipe almost immediately and took care to safely fix it, which involved a trip to a local hardware store for an additional pipe. He did his work in a timely manner and was respectful of me and my home."
sebastian T.
hebron, kentucky
claudia smith S.
morrow, ohio
"Logan worked very hard to diagnose the issue."
angela P.
loveland, ohio
"Very professional, knowledgeable, personable, and kind."
george B.
west chester, ohio
"Took their time checking everything and explained everything needed, and why"
susan B.
covington, kentucky
"Professional, knowledgeable and friendly. Answered questions and was thorough with performing the job."
sheila G.
cincinnati, ohio
"Professional, courteous and honest"
todd T.
amelia, ohio
"Great technician"
mike D.
cincinnati, ohio
"Leonard is a very skilled serviceman who always goes the extra mile."
peter S.
union, kentucky
jack W.
hamilton, ohio
"The technician went over everything that he did with me. Great job!"
sandra S.
goshen, ohio
tonya H.
bethal, ohio
craig J.
wyoming, ohio
kenneth L.
cinti, ohio
mark B.
liberty township, ohio
"Able to schedule technician same day. Technician diagnosed and explained issue well, and then repaired."
dennis W.
florence, kentucky
"Quick response time, thorough explanation of problem, good solution of problem."
gloria R.
cincinnati, ohio
"Dalton! Very professional, knew what he was doing and had a great customer service persona. A credit to your company."
steve O.
maineville, ohio
matthew H.
sharonville, ohio
"Service tech did and awesome job and even checked our pilot lights for us."
ernest T.
burlington, kentucky
"Tech explained fully what he was doing and explained his findings"
michael B.
clarksvile, ohio
bill H.
cincinnati, ohio
tim J.
florence, kentucky
"Excellent service and very friendly efficient representative"
thorsten S.
florence, ohio
"I have two units. Reports were not provided nor an email with the invoice. I had to claim for both multiple times. 2nd technician provided one (1) report card for both units blank (!) - happy to share the copy. I received two totally different opinions on the status of the units. I am planning to invest in new equipment but will not consider Knochelman after this experience as a new customer"
desh A.
crescent springs, kentucky
"Ease of getting technician"
john M.
cincinnati, ohio
"Very fast response time, problem was fixed very efficiently, technician was very likeable and responsive."
gary P.
fairfield, ohio
"Professional and friendly, clearly explains status and results of checking system components."
larry W.
villa hills, kentucky
"Prompt and courteous service"
michael C.
crestview hills, kentucky
"Stanley had been to my home on other occasions and he had familiarity with my system. I like the idea that your technician had a great deal of experience working on HVAC."
pat C.
batavia, ohio
"On time, talked with me about the condition of my HVAC system and how to improve air flow, very friendly and easy to speak with and understand, honored the pricing given to me over the phone when I registered. Definitely want Patrick as my Tech going forward."
leiah K.
cincinnati, ohio
deborah A.
cincinnati, ohio
"one of the techs did not show within the time specified and I had to call the office to see what was going on and then reschedule."
vivian W.
mason, ohio
"I was rescheduled three time, before it actually happened. My appointment is at 2-4pm. Technician called me at 11:30am, wanted to do service for my AC. I told him, I was not at home. He said he will call at 2pm. At 1:30pm got phone called from the company, being told that my scheduled the technician had a family emergency. I can either reschedule or have someone else to come. This was already the third time reschedule. I did not want to do the forth time. I had someone else come."
cathy W.
ludlow, kentucky
"The technician was professional and thorough."
marliss N.
highland hights, kentucky
"Service was what I expected."
sandy E.
cincinnati, ohio
william G.
cincinnati, ohio
tom F.
villa hills, kentucky
rob E.
ft thomas, kentucky
"Technician was knowledgeable, efficient and polite."
william S.
cincinnati, ohio
"The technician was running late, and we had an appointment to make, so he really had to hustle, but was very accommodating, accomplished everything in record time."
lara B.
milford, ohio
"Ron is so friendly, and easy to work with. Plus he is clearly knowledgeable, efficient, and skilled. I look forward to using his services again!"
john S.
burlington, kentucky
"Very professional"
kristy F.
georgetown, ohio
"Jimmy is always super thorough and spends an hour or so on the units. Was disappointed this time. Took the screens out cleaned them then sprayed off the outside unit and left. His 1st time here he took the units completely apart and serviced them to the extreme. Not sure if the phone call he received rushed the job but was hoping for more."
anne J.
lebanon, ohio
"Chase was very helpful. The second visit he and Ron stayed until they had fixed the problem and the third visit they adjusted my plumbing so that it would not happen again. All of the technicians were friendly and they did a nice job."
marilyn C.
dayton, kentucky
sherrie D.
s lebanon, ohio
"Appointment made soon & work done efficiently"
loretta M.
union, kentucky
"Had emergency situation. Took several hours for Service"
pam G.
cincinnati, ohio
"Showed up on time and was efficient"
steve R.
cincinnati, ohio
patricia T.
loveland, ohio
rob J.
villa hills, kentucky
rick L.
burlington, kentucky
kathleen S.
florence, kentucky
"Alex was extremely polite and very helpful...He appeared highly qualified as a technician."
wallace H.
loveland, ohio
"Dustin has a great ability to explain what hes doing and why."
mark G.
cold spring, kentucky
weimin c.
mason, ohio
"Good job , good service , very satisfied ??"
mark C.
crestview hills, kentucky
christina B.
cincinnati, ohio
indianhillhistorical S.
cincinnati, ohio
"The service reps have been professional & courteous. I was disappointed that the thermostat had been wired incorrectly at installation & required a service call to fix it. Also, when scheduling the appt, I waited on hold for over 4 min, kept that call but picked up another phone & called too. The second call was the one that was answered after 2 minutes. Frustrating experience.."
jim R.
alexandria, kentucky
"Well prepared and efficient."
kathy B.
indian hill, ohio
"ALex was very responsive and really knew what he was doing. He helped me understand how to use the moniter."
ted S.
loveland, ohio
"Very pleased with the AC preventative maintenance inspection and the two technicians who provided the service. Ronald was a very nice person but I am very disappointed with the water pm. Every tech does it differently with contradicting recommendations. Last inspection we were told to use crystal softeners this time pellets. Every time some run the water for a period of time, others for a few seconds. There is no consistency in the approach. There is always a sales recommendation on something - my view is that the main focus on these visits are sales and not pm.. We have been a long time customer but are considering making a change."
jennifer O.
ft thomas, kentucky
"Michael is very knowledgeable and showed and explained everything he was doing."
jean H.
cincinnati , ohio
george C.
cinti, ohio
elizabeth M.
cincinnati, ohio
julia E.
cincinnati, ohio
ron R.
covington, kentucky
"No issues."
al J.
ft wright, kentucky
"Only time will tell how equipment works. Air conditioner has not been turned yet"
byron R.
lakeside park, kentucky
"Service Technician was friendly and knowledgeable. Did the AC clean and check as scheduled but also fixed a very slight gas leak on the recently installed water heater."
john H.
cincinnati, ohio
"Technician/rep has not contacted me yet for AC solenoid pricing, after last week's visit."
robert S.
edgewood, kentucky
"Job well done , on time and quickly and cleanly."
pete Z.
fairfield, ohio
"Technician seem to do a very thorough job and did a great job of explaining everything to me about my heat pump"
aaron G.
cincinnati, ohio
linda L.
mason, ohio
"On time, friendly and courteous and very efficient."
john S.
loveland, ohio
"Technically smart sales & install personnel. High quality, state of the art products & install work."
tom H.
florence, kentucky
michael T.
alexandria, kentucky
"Very professional."
paul D.
sharonville, ohio
melissa S.
liberty twp, ohio
"Kenny was laser focused on customer service! Not only did he do an outstanding job with the valves that he replaced for me, he was able to put up with my father as he gave him a hard time about Navy days! As a Navy vet myself and from a family of Navy vets I love the fact that Knochelmann employs veterans, thank you!!"
cheryl R.
florence, kentucky
"Jim always goes above and beyond the call of duty to make sure our HVAC units are thoroughly checked out. He also gives us a heads up if there is anything we should keep an eye on. Jim is the only tech we count on."
roberta T.
burlington, kentucky
shirley P.
hebron, kentucky
kathy D.
cincinnati, ohio
"Lenard was very professional and friendly. I always ask for him."
robert W.
cincinnati, ohio
joseph D.
loveland, ohio
"Very knowledgeable and a bit talkative."
chris M.
fairfield township, ohio
"I dont think Brent was listening to what our situation with the house was like and kept pushing the 10year purchase plan when we only plan on another 4 -5 years in the house"
dave R.
cincinnati, ohio
"Phone call made regarding a plumbing emergency. Less than 2 hours later technician was at our house. Excellent"
dwight D.
franklin, ohio
"I had asked for the technician to carry the salt into my basement and that message was never relayed or noted. And this was due to the fact that I have two bad shoulders and ended up carrying the salt my basement by myself."
jeff S.
taylor mill, kentucky
dan W.
cincinnati, ohio
"Very professional in both workmanship and communication regarding my system."
joanne S.
elsmere, kentucky
"Patrick saw the problem with thermostat, and took care of it."
sue S.
maineville, ohio
"Routine check"
ronald F.
cincinnati, ohio
michael G.
cincinnati, ohio
"Leonard is the best tech I have had in all the years I have been with your company. He is considerate, knowledgeable, able to explain things in a way that is easily understandable, overall simply fantastic!"
christy M.
mason, ohio
"The techs were respectful, clean, and timely."
barry M.
milford, ohio
victor S.
cincinnati, ohio
"Techs listened to me and did job efficiently as expected."
larry G.
cincinnati, ohio
ed W.
villa hills, kentucky
"Friendly and knowledgeable service! Willing to go the extra mile to do the job right"
joe D.
bellevue, kentucky
"took 3 weeks to get filter that were ordered"
robin C.
erlanger, kentucky
"Careful assessment of A/C system. Thorough discusson of needed repair. Prompt and efficient followup repair."
marykaye M.
burlington, kentucky
"Ron and Joe were awesome! Kind, efficient, excellent work!"
tom R.
cincinnati, ohio
"We could understand his pitch"
rose P.
highland heights, kentucky
"He did his job and finished in good time. Personable."
fred L.
loveland, ohio
"The technicians were polite, respectful, professional and efficient."
sue M.
mainville, ohio
"First plumber that came only tightened a gasket and two wires. Did not check the heating elements. Did not correct problem. Called back and was led to believe I would get billed again. My brother came over and changed both heating elements. Bottom one was no longer working. Did not correct problem. Called company back and was assured I would not get billed again. Plumber came and changed upper thermostat. Still not working. Called company back and set up another appt. day of appt was told it was probably an electrical problem and the plumber would not be coming back. My brother came and replaced the lower thermostat. Guess what....my hot water heater is now functioning correctly!"
tami M.
cincinnati, ohio
"he was very professional. new his job..my husband is retired from MSD and he was impress with him. he returned until he got the clog free"
jeff S.
taylor mill, kentucky
sandy H.
cincinnati, ohio
kirk D.
bellevue , kentucky
"Michael provided efficient and friendly service."
william B.
edgewood, kentucky
"did not have part needed, suggested we buy the part at LOWES"
rose F.
ft wright, kentucky
"The service was not completed. The service tech said that the maintenance of the AC unit was done and it was not done. There were still leaves in the bottom of the unit. That should have been part of the seasonal maintenance. Had to call and schedule another service call for this to be.done."
keith M.
union, kentucky
"Patrick was very pushy and seemed to be trying to sell us much more than what we wanted. He started off by pushing the Advantage Program which he stated was $300 a month for 10 years ($36,000)!!! We understand that it is all inclusive, but that is about triple what we were expecting to pay. He was not very professional. He drew pictures all over the folders and even took out a pad of paper to draw some more. He asked very personal information about our finances, our investments, retirement, etc. Even after we told him that the information was not important, he still asked. We finally told him to wrap up, because we were done answering his questions. Your company might be a good company, but the prices he gave us were about $7,000 more than other companies. We did not have a good experience, and would not consider doing business based on that visit. The technician, James, that came with him was very good. We did like him a lot, but he left after servicing our system and Patrick took over."
fred L.
mason, ohio
"Alex was friendly, knowledgeable, professional and responsive to my questions."
richard M.
villa hills, kentucky
"Stanley always does a great job!"
chris S.
mason, ohio
rob J.
villa hills, kentucky
"Technician was a no show"
steve S.
cincinnati, ohio
"Technician was very helpful in explaining what he did and what he saw."
daren W.
harrison, ohio
"Good service"
donna L.
cincinnati, ohio
"Always professional, friendly and knowledgeable"
theresa M.
fort thomas, kentucky
"I was happy with all my dealings with knochelmann services"
nicole C.
west chester, ohio
"Michael Carter and Austin Conn did a great job"
william P.
cincinnati, ohio
"The techs were on time, informative and professional."
oscar B.
cincinnati, ohio
troy H.
loveland, ohio
darlene A.
cincinnati, ohio
"Leonard always does a great job & is very thorough."
marcia S.
cincinnati, ohio
"I've had Knochelmann's for my AC & Heating needs for over 20 years and have always been well satisfied with my service. They're servicemen are professional, knowledgeable, dependable and honest."
michael L.
cincinnati, ohio
"Excellent customer service, knowledgeable about what needed to be done and respectful of our home."
arlene T.
cincinnati, ohio
"The men both were very friendly and did a complete check-up of my furnace and air-conditioner. I needed to order filters for the next time and they had them in the truck."
gary T.
maineville, ohio
"I ALWAYS ASK FOR MICHAEL CARTER BECAUSE HE IS KNOWLEDGEABLE AND DEPENDABLE. HE DOES A THOROUGH CHECK UP ON THE FURNACE AND AIR CONDITIONER. HE IS DEFINITELY AN ASSET TO KNOCHELMANN!!!"
sue S.
maineville, ohio
"Fast and efficient"
byron S.
alexandria, kentucky
mike G.
cincinnati, ohio
richard S.
villa hills, kentucky
"On time, well dressed and good appearance. Appears to have done a complete and thorough job."
davina D.
cincinnati, ohio
"When I paid a lot of money last year to fix a problem with my AC and found that the problem was still not fixed, Knochelmann was very fair in finding an acceptable resolution"
robert W.
erlanger, kentucky
"Arrived on time ready to go to work. Used all the current safety precautions"
jennifer N.
ft thomas, kentucky
"Stanley was very thorough. He was friendly & professional and followed the COVID precautions."
emma K.
covington, kentucky
"Came earlier than expected which I liked very professional and friendly. Explained everything he was doing"
ron L.
cincinnati, ohio
"he did he job -- the spring service of the a/c!"
doreen S.
florence, kentucky
"Logan did very thorough examination during my plumbing inspection, provided info when questioned of new services, and fixed the plumbing for our washtub in the garage."
ed W.
villa hills, kentucky
"Knowledgeable and friendly! Answered all questions and was on time and did extremely clean work. Ty"
jay F.
ft mitchell, kentucky
jeanne K.
cinti, ohio
"He explained what he was doing and discussed results of tests.Very thorough."
jason B.
lebanon, ohio
darrin M.
newport, kentucky
"work he did was good, but he didn't turn the water back on completely which left the thing to drip and flood the apartment underneath"
mr kohl K.
erlanger, kentucky
"Because you scheduled an appointment for furnace filter change and tech did not bring a filter"
tonya W.
cincinnati, ohio
debbie B.
ludlow, kentucky
"He was polite, focused on the job, and a self starter."
joe M.
burlington, kentucky
"EXCEDLLANT SERVICE"
kenneth W.
ft thomas, kentucky
bryce K.
morrow, ohio
"Problem wasnt fixed and I got charged 99.00!!!!"
diane M.
florence, kentucky
barbara B.
mason, ohio
"Guy was efficient. Took care of the problem quickly."
terry D.
mason, ohio
"Leonard did a good job checking out my A/C, both the internal coil and the outside compressor unit. He reported the results to me, replaced the air-filter and placed the old one wrapped, next to my trash can."
peggy C.
covington, kentucky
teresa C.
falmouth, kentucky
"He was very nice and efficent."
al K.
cincinnati, ohio
"Doug was on time wearing a mask without being asked. He checked both the heat and the air conditioning units during the same visit. He was very thorough in his explanation of what he saw and thoroughly cleaned parts of both units and then taught me what to look for and how to do a little maintenance of various filters on the units. He quieted down the noisy air conditioning unit (* something the previous 2 technicians did not addressed even though I voiced my concerns at those times)."
rick C.
evendale, ohio
"I promised Chase that I would lie for him and give him a good rating just I did Dalton and Payne"
anne H.
cincinnati, ohio
"I did not asked for or appreciate a sales pitch for a service contract. The diagnosis of my water heater was totally incorrect and my plumber instantly found the actually problem of a malfunctioning main line pressure regulator. The heater has at least another 10 years of use."
sofiane A.
erlanger, kentucky
"Employee Doug is an expert at what he does. He came in and addressed the issue at hand. He gave us professional recommendations."
walter R.
cincinnati, ohio
richard M.
villa hills, kentucky
"Issue solved! Came during the allotted time. Did a great job."
jerry S.
cincinnati, ohio
"This was only a seasonal cleaning & check-up. Leonard serviced our system in past visits and got everything cleaned up and buttoned down."
michelle P.
burlington, kentucky
"Associate was courteous and fixed the problem quickly. Gave additional details for future reference."
doreen S.
florence , kentucky
"Stanley does a very thorough job, and explains everything about the equipment and the way he goes about his tune-up."
greg S.
independence, kentucky
"they get here on time, and do not leave until the job is done!"
blumnovotest B.
erlanger, kentucky
"Excellent communication. Pleasure to do business with."
charles H.
ft thomas, kentucky
"The tech did a careful inspection of my system and offered clear advice on things that needed to be done."
melinda L.
milford, ohio
"Our technician was very polite and knowledgeable!"
victor S.
monroe, ohio
odessa W.
hamilton, ohio
sandy B.
cincinnati, ohio
"Guy was very professional and explained things to me and answered questions that I had! It was a pleasure to have a technician like Guy!"
claude P.
cincinnati, ohio
"On time, far, professional, thorough"
kevin D.
independence, kentucky
"Price seemed very high."
tiffany D.
cincinnati, ohio
"He was very knowledgeable and thorough. I would truly love to have him to service my unit anytime."
linda G.
mason, ohio
anita F.
ludlow, kentucky
"He di not just perform he service we requested, but gave us advice on how to prevent problems in the future."
dena W.
cincinnati, ohio
"I told them what I needed an estimate for and the rep they sent out was not the appropriate representative to provide the estimate. Now they have to send out another rep on another day. So I do not have an estimate for the job yet."
margie S.
highland heights, kentucky
"They were friendly and updated me on what was needed."
barbara B.
fairfield, ohio
"Technicians were very courteous and friendly. appreciated their thoroughly checking out my air conditioning and functioning."
james T.
monroe, ohio
ron A.
liberty township, ohio
"I was very impressed with Alex's technical skills, interpersonal skills and passion for doing an outstanding job. I want Alex to be on all of my future calls."
ghanshyam P.
liberty twsp, ohio
"Just he had underestimate first time but he was hired very recently and has potential to grow."
kenneth G.
cincinnati, ohio
"Patrick showed up on time, was always courteous, knowledgeable, and efficient. I would prefer that he continue to do the maintenance on my HVAC equipment"
bonnie S.
anderson, ohio
"Received a call that they were on their way. Very courteous. Explained everything they were doing."
robert M.
fayettevile, ohio
"He did a great job and got it done in a timely manner."
brian J.
cincinnati, ohio
"brian is a easy person to speak with kind and caring. and well liked here in my home"
larry G.
cincinnati, ohio
"Very nice and well spoken"
pete S.
taylor mill, kentucky
ramadurai R.
mason, ohio
"The whole process from start to finish was explained thoroughly, but I will say that not installing the iWaves at initial installation was a bit troubling."
linda S.
taylor mill, kentucky
"Honest and ptofessional made me feel I could trust him."
barbara F.
florence, kentucky
"Michael was an amazing technician. Quick to fix our problem and honest."
lena S.
cincinnati, ohio
"On time. Very polite and checked all the things that needed to be checked. Explained technic and the company product and offers well. Came across somewhat "too sales" oriented and at times a bit degenerating the customers knowledge about these items. Never followed up with a call and when customer called, didn't call back after customer left message on cellphone to call back and when customer called a day later didn't seem interested or know what customer I was. That was not impressive and directly impacted the decision of not using Knochelmann even though we were contemplating buying one of that brand products."
robert B.
cold spring, kentucky
"Quick and efficient."
virgil L.
cincinnati, ohio
karen J.
erlanger, kentucky
"Very professional, polite,and dependable."
palani M.
mason, ohio
david S.
crestview hills, kentucky
"Very professional"
brent G.
independence, kentucky
"He was vey efficient."
carrie A.
monroe, ohio
"He explained everything that was wrong and what could go wrong."
jennifer C.
walton, kentucky
"I'd hired knochelmann to come and clean and service my oil burner. My home is for sale and I wanted to have a good impression for the inspectors. What I got was oil spilt on my basement floor and my furnace was in fact not cleaned. I paid $300 to have a mess left behind and a bad rating on my inspection. Extremely unprofessional on your company's part. I also didn't appreciate trying the other guy that came trying sell me things I did not need. II mark are you sent out with very pleasant helpful and did finish the job. But this certainly should not have taken two trips."
elizabeth H.
cincinnati, ohio
"Roland is great. He goes above and beyond. Keeps us informed while he is working."
mark B.
harrison, ohio
"He was very thorough and explained what he was going to do"
barb B.
milford, ohio
scott O.
erlanger, kentucky
"They explained everything thoroughly. Very professional and polite. Suggested different ways to save money"
clare M.
cincinnati, ohio
"Very nice, helpful, and worked quickly as well as thoroughly"
melissa S.
liberty twp, ohio
"Ron was again outstanding! He quickly diagnosed the problem and installed my new sump pump very quickly. Ron has done work for me before and he always impresses me with his knowledge, customer service and his sense of humor!"
nadine W.
ft wright, kentucky
john S.
walton, kentucky
"Stanley is incredibly personal and knowledgeable. He called right away, let me know what was happening and when he would arrive. Then he was thorough and got the issue identified quickly via the process of elimination. He also goes beyond by cleaning up things he discovers (eg. extraneous wiring). I plan to actually request Stanley in the future."
nancy R.
cincinnati, ohio
"Ron is so knowledgeable, efficient, and was very willing to answer my questions. He is very friendly also"
karen S.
cincinnati, ohio
"Came quickly, explained and fixed the problem. Very pleasant"
john G.
cincinnati, ohio
"Very informative and completely contracted every item warranty service company rep advised was wrong / needed."
jim E.
park hills, kentucky
wade C.
lebanon, ohio
"PROFESSIONAL & TOOK CARE OF BUSINESS"
amy G.
cincinnati, ohio
"Technician arrived uninformed about the service he came to provide: was unaware of the fact that we have 2 furnace/ac units to service since the property is a 2-family, and didn't know the correct filter size. We have received the incorrect filter size several times now. Better communication is needed within the Knochelmann system."
aaron G.
cincinnati, ohio
"Thorough, professional, knowledgeable, friendly"
jim A.
cincinnati, ohio
"My scheduled HVAC inspection was mysteriously turned into a plumbing inspection, which I cancelled. The HVAC inspection is taking place 2 weeks later."
ralph S.
cincinnati, ohio
"Knowledgeable and friendly"
joyce C.
college hill, ohio
"He answered my questions informative and on point."
william W.
cincinnati, ohio
"the person who came to service our cooling system was very informative and answered all my questions."
douglas H.
ft thomas, kentucky
"Stanley was very efficient, informative and personable."
krista L.
fairfield, ohio
"Timely, professional, honest, thorough"
david S.
walton, kentucky
barnie G.
mason, ohio
"Did a though job. Was very personable. Offered me options and did not try to drive me in one direction. Answered all my questions."
j.l. H.
cincinnati , ohio
gerard C.
union, kentucky
diane W.
cincinnati, ohio
"Serviceman was informative, efficient and knowledgeable. I am confident that he did an excellent job."
rick S.
newport, kentucky
"Fast and efficient"
mike M.
union, kentucky
al K.
cincinnati, ohio
"Ron took his time trying to find a leak around the commode area. After consultation, he presented an offer and said he would forward the option to Rebecca who schedules appointments. He was ver friendly and it was evident that he wanted to give good service."
carol M.
florence, kentucky
"Worked well together; explained findings; left the area they were working in the way they found it."
robert C.
cincinnati, ohio
kathy D.
cincinnati, ohio
"Lenard was very professional and friendly. I did more than any other service man has in the past. He found out what the problem is taking care if it."
daryl Z.
cinti, ohio
"Quite accurate on correcting our humidity deficiency problem."
jennifer N.
ft thomas, kentucky
lesley M.
cincinnati, ohio
"Very professional, knowledgeable and friendly"
kathy H.
erlanger, kentucky
charlie L.
florence, kentucky
"Your technicians always go above and beyond trouble shooting the problem. If they don't know for sure they make a phone call to someone who does. Alex did just that this last time."
mark D.
franklin, ohio
frank D.
highland heights, kentucky
robert C.
loveland, ohio
"Extremely knowledgeable about your products & systems."
alexandra C.
kings mills, ohio
"Very personable and knowledgeable"
terry C.
florence, kentucky
ron A.
liberty township, ohio
"Ron did an excellent job. In addition, he had great relationship skills. I would want Ron for all my plumbing needs."
kenneth L.
cinti, ohio
davina D.
cincinnati, ohio
"The technicians that came out were great. They were professional, friendly, and explained everything to me in detail."
gary K.
union, kentucky
will B.
milford, ohio
"If you get a 10, there is no room to improve."
trinity M.
florence, kentucky
blum N.
erlanger, kentucky
"Patrick was professional, knowledgeable and efficient."
meloney T.
morrow, ohio
michael P.
cincinnati, ohio
"The service came three days after it was needed. The house was down to 50 degrees before anyone came to flush out the boiler. This should have been done on a routine visit last summer. That is what we pay for."
mary F.
cincinnati, ohio
"Call me , too long to type"
glenn M.
batavia, ohio
"MIchael Carter was very professional, answered all our questions, and took the time to assure that we were taken care of. ."
cathy F.
cold spring, kentucky
"Appreciated the quick fix"
lucy S.
covington, kentucky
"When I got home from work today, I discovered there was a leak up by the valve on the pipe that was repaired on Thursday. I have an appointment on Monday to get it repaired."
carol P.
maineville, ohio
"Michael was very courteous, efficient, very knowledgeable, and answered all our questions. Great experience"
kathryn D.
cincinnati, ohio
"Technician was very knowledgeable and helpful. The work was done efficiently and timely. Stanley and David were both very nice."
randy T.
erlanger, kentucky
ted S.
loveland, ohio
charles P.
ft wright, kentucky
dennis F.
loveland, ohio
cathy H.
west chester, ohio
"He explained everything he was doing and was very courteous."
william W.
cincinnati, ohio
"The only issue (and it is minor) is that Bill told me that the installers would start some time between 9 & 10 AM on Feb 10th. I had prepared for that time. The installers called me about 7:40 on the 10th and said they would get there about 8 AM."
lewis a.
cincinnati, ohio
"the tec that came out to our home again,says the same thing as the last tec.they forgot my new filter for my new heat/ac unit.told them my son only has one lung and he needs the best clean air as its hard for him to get air with only one lung.but he the tec says someone will be bringing a new filter out to put in for us.but as we were told last time from other tec,it still has not been brong out and put in.they sit in there van on the cell phone longer then it takes to install a filter ? very dissatisfied,bet if it were there son they would put a new filter in.... go figer. would have to tell a nabor not very satisfied."
linda E.
villa hills, kentucky
"Fast emergency service Very helpful, fixed issue quickly Very pleasant Nicest technician Ive had so far"
paul B.
mason, ohio
"Knowledgeable and was efficient and courteous."
mike S.
liberty township, ohio
"I called at 8:30a, was scheduled for noon - 2pm the same day and Joe was able to fix my hot water heater in less than an hour."
tony C.
liberty township, ohio
"Leonard was very professional and very knowledgeable . He took his time to explain everything he was doing. Very satisfied with his performance."
nicholas P.
cincinnati, ohio
"gave me an excellent analysis & recommendation for improvements to my heating / air conditioning system"
michael O.
cincinnati, ohio
jason C.
florence, kentucky
greg C.
cincinati, ohio
"Arrived on time and explained the problem with my humidifier."
jenny S.
union, kentucky
"Mike was very knowledgeable."
jill R.
cincinnati, ohio
kirk D.
bellevue, kentucky
"Michael was incredibly attentive, discuss all my questions with me at length and made me feel very comfortable in our interaction."
charles P.
ft wright, kentucky
"maintainence was performed on Jan. 6. 3 weeks later I had to place a service call because furnace was malfunctioning. The technician who came, Michael Carter, found a clogged filter and 4 wires that needed repairing. I feel these conditions should have been detected on Jan, 6."
kristie B.
covington, kentucky
"He was knowledgeable and helpful."
jerry B.
ft mitchell, kentucky
adam H.
florence, kentucky
"Michael has serviced my unit 2 times and was excellent. Hes very friendly, easy to speak with, and very efficient."
theresa F.
alexandria, kentucky
"it is so cold they could not do anything by put it on auxilary heat until it warms up and the ice can melt"
barbara M.
highland hights, kentucky
vivian H.
cincinnati, ohio
"Very detailed in what he did."
terry C.
florence, kentucky
"He did a good job."
linda G.
mason, ohio
susan P.
newport, kentucky
dennis H.
bellevue, kentucky
"My filter was 13 months old and I paid for the last one."
robert P.
edgewood, kentucky
"Technician was an hour EARLY. I work from home and moved a 4pm meeting to 3pm to accommodate his time slot, then had to bail out of the 3pm meeting when he showed up early. Being early can be as annoying as being late."
kenneth L.
cinti, ohio
"Still couldnt solve the problem! Suggestions were made, replace motor or new furnace basically! After only eight years of service should not have that type of issue with the furnace!"
don B.
cincinnait, ohio
"He was very nice clean"
gene B.
cincinnati, ohio
albert M.
independence, kentucky
"Informative"
ron L.
cincinnati, ohio
wendy K.
hebron, kentucky
"Brian was very knowledgeable on our issue and was able to give us some helpful tips."
mark T.
wilder, kentucky
"Very friendly and professional. Explained what I thought was a problem and showed me that the piece of equipment was actually working properly. Never got upset with me for not understanding the way the equipment works."
peggy L.
independence, kentucky
"Did not have heat after furnace was installed"
philip M.
loveland, ohio
"Michael and Patrick both worked hard trying to solve problem. Finally Patrick did and now furnace is running grat."
david G.
cincinnati, ohio
"Reprehensive/Technician did an excellent job. Reviewed the situation and recommended a cost effective remedy that solved the problem."
al A.
middletown, ohio
"Very knowledgeable and persevered until problem resolved"
tom S.
cincinnati, ohio
"I had a leak in a water pipe and Ron came out on a Sunday evening to stop the leak, and he did an excellent job in finding the source of the leak and then making the repair. Very professional!!"
sonia F.
burlington, kentucky
"he was professional, knowledgeable and courteous"
kevin D.
independence, kentucky
"Micheal was very informative and helpful"
anthony H.
batavia, ohio
lance S.
cincinnati, ohio
"Tech was very thorough and very friendly"
daniel A.
mason, ohio
marykaye M.
burlington, kentucky
"The guys were polite, efficient, clean and great at communicating with me."
jana M.
batavia, ohio
timothy D.
florence, kentucky
"The tech was good, efficient, and in and out in no time. I will be calling on you all to do one more of these installations for my in-laws right down the street."
bill H.
independence, kentucky
karen M.
edgewood, kentucky
"They were on time and very professional about the task at hand."
carol M.
florence, kentucky
cathy F.
florence, kentucky
"No and Luke worked efficiently and quickly"
krista H.
maineville, ohio
"Came out even earlier than scheduled. Friendly and knowledgeable"
shannon W.
latonia, kentucky
jerry F.
fairfield, ohio
"professional and honest"
anthony W.
latonia, kentucky
"Stanley did a great service call"
ann M.
loveland, ohio
"The technician was friendly, efficient and clearly explained what he did."
henry R.
cincinnati, ohio
"Rob came out twice, the first time he told me the issues and I told him my wife and I would decide either to repair or replace furnace. We went with the repair option and as he said the repair would solve the problem if we chose that option. His honesty and friendliness prompted me to ask for him on the return repair option and the furnace is working fine as before."
mary B.
maineville, ohio
"Seemed knowledgable, and gave good ideas of how to make the system last longer."
brent G.
independence, kentucky
"He was very honest and professional."
linda G.
cincinnati, ohio
"Very friendly, knowledgeable about his work & efficient. Would welcome him back for any service."
don W.
williamstown, kentucky
martin B.
fairfield, ohio
"Consult provided. No repair needed by plumber."
deborah C.
cincinnati, ohio
"Tech was knowledgable and resolved my issue quickly and easily."
jim M.
independence, kentucky
"Everything was cleaned and checked by Stanley"
kevin D.
middletown, ohio
kathy C.
southgate, kentucky
"The technican was professional and friendly. He told me about how important duct cleaning is. He seemed very.thorough."
rochelle T.
independence, kentucky
"The serviceman was on time, courteous and efficient. The serviceman was on time, courteous and efficient."
michael O.
cincinnati, ohio
"Ron is always great."
crystal J.
florence, kentucky
susan B.
covington, kentucky
"Friendly and Professional. Called ahead to see if he could come early which was awesome! He showed up when he told me he would, was in and out within a reasonable time. Great experience overall!"
megan S.
burlington, kentucky
"Hey was quick and very professional"
linda S.
erlanger, kentucky
"Michael understood the mini-split and answered my questions, as well as handling some preventive maintenance. He did a very good job!"
cathy F.
florence , kentucky
"Michael was very thorough in recommending services based on the age of our unit"
daryn M.
newport, kentucky
"Fast, efficient, helpful"
paul V.
sharonville, ohio
"On time and explained everything"
jeff B.
milford, ohio
susan S.
independence, kentucky
"The technician was knowledgeable, professional, and thorough."
cathy F.
cold spring, kentucky
"Problem expertly handled"
jerri M.
walton, kentucky
"The error message keeps coming back. Having you return to fix my furnace 5 times since the installation is too many."
susan S.
independence , kentucky
"Michael was extremely knowledgeable and professional."
fred L.
loveland, ohio
"The service provided was efficient and professional."
darsol C.
union, kentucky
margie B.
fairfield, ohio
"I have had the same tech come each time. He knows my system and seems to always take good care of us. I was disappointed he didn't have the size filter I needed on his truck is why it was 9 instead of 10."
diana L.
ft mitchell, kentucky
"Knowledgeable and able to answer questions posed to him"
roger B.
west chester township, ohio