Knochelmann Service Experts Reviews

"Consult provided. No repair needed by plumber."

"Tech was knowledgable and resolved my issue quickly and easily."

"Everything was cleaned and checked by Stanley"

"The technican was professional and friendly. He told me about how important duct cleaning is. He seemed very.thorough."

"The serviceman was on time, courteous and efficient. The serviceman was on time, courteous and efficient."

"Ron is always great."

"Friendly and Professional. Called ahead to see if he could come early which was awesome! He showed up when he told me he would, was in and out within a reasonable time. Great experience overall!"

"Hey was quick and very professional"

"Michael understood the mini-split and answered my questions, as well as handling some preventive maintenance. He did a very good job!"

"Michael was very thorough in recommending services based on the age of our unit"

"Fast, efficient, helpful"

"On time and explained everything"

"The technician was knowledgeable, professional, and thorough."

"Problem expertly handled"

"The error message keeps coming back. Having you return to fix my furnace 5 times since the installation is too many."

"Michael was extremely knowledgeable and professional."

"The service provided was efficient and professional."

"I have had the same tech come each time. He knows my system and seems to always take good care of us. I was disappointed he didn't have the size filter I needed on his truck is why it was 9 instead of 10."

"Knowledgeable and able to answer questions posed to him"

"Technician was very professional and explained what the service was and explained several things about the system"

"The technician was very friendly and knowledgeable. He was quick about fixing the problem."

"Mike was a very professional young man."

"Very friendly and prompt service"

"Excellent work"

"Very nice and informative, helpful technicians"

"We are very pleased that you sent Michael to help us. He was very professional and answered all our questions - he also advised on several issues that were not part of the initial request for assistance - and , of course, he fixed our problem"

"Just not perfect"

"Efficient and professional service call"

"My technician was excellent. He answered all of my questions and put me at ease about the cost of my needed equipment and when it would be available. He was timely efficient and practiced social distancing to perfection."

"clean, courteous, customer service"

"very courteous and helpful"

"Non-working humidifier had been looked at annually for several years by Knochelmann technicians and never could resolve. Michael understood the issue, quickly fixed it."

"Patrick worked on the problem tried to find the reason the outside unit had a noise. Ask if happen again to call and take a video so he could hear the noise. Respect our home and was very helpful."

"Kenny was very good at replacing the drain plumbing under our kitchen sink. He had to use his experience and "think outside the box" to solve our unusual problem. We are very pleased with Knochelmann's quick response. Well done Kenny."

"Both operators were very well trained in their industry knowledge"

"Great service! We really needed help and Knockelmann really came through for us."

"Always a courteous service person"

"Stanley was very knowledgeable and thorough as he performed the maintenance on our home furnace and my shop oil burning furnace"

"Was the most knowledgeable rep. from your company. Also very patience ."

"Payne and Logan were great on site! They were prompt, polite, flexible, and efficient. A few days later, though, we had to call Duke at midnight because we smelled gas. The family, including children 11 and under, had to exit the house and wait for Duke to arrive. Turns out a fitting was not tightened enough during installation. Duke technician said a soapy water test would have alerted Payne and Logan to the needed to tighten the fitting. Without that middle-of-the-night adventure, may rating would be a 10."

"Michael provided a thorough service of my furnace and answered all questions that I had."

"Had to have a follow-up service because the flame sensor was misaligned and the heat wouldn't work."

"Dalton was courteous and professional"

"Patrick was patient with my concerns and questions. He performed a very thorough troubleshoot on my air handler unit. This experience improved my perception of Service Experts"

"Michael explained what the problem was, what he would do to correct it, and if I needed further assistance to call him."

"Repair completed in a timely manner. Area cleaned when repairs are completed."

"Stanley was able to come out earlier than the estimated time. He was able to find the problem and solve it in a very reasonable amount of time."

"Began to doubt their integrity and truthfulness."

"I was told the overnight technician would be by to fix the issue but I never heard from them"

"Michael arrived on time was very efficient and kept me informed"

"Stanley did a great job. Took the time to explain to me what was going on and answered all my questions."

"Very professional and informative."

"Took care of everything while explaining everything as well."

"Jimmy is the best"

"James was very thorough, technically skilled, and gave me an honest appraisal of my old furnace."

"Patrick is extremely knowledgeable about my furnace and how to keep it in tiptop working order."

"Very knowledgeable, helpful explanations"

"I observed Micheal undertake an issue on my humidifier that was very challenging since it was not working. He staid the course with working results."

"Helpful, careful, detail oriented worker."

"The technician was very professional and respectful."

"carl was great at keeping me informed of progress."

"Very thorough and provided some very good suggestions"

"Although the technician had fabric over his nose and mouth, I expected that a proper mask would be worn. This has happened before and actually I am disappointed with Knocklman and may not use them again while there is a mask order in our area."

"Efficient"

"Rob was excellent! Very knowledgeable and friendly. He arrived an hour early. He did a PM on both the propane furnace and the heat pump, which had not always been done previously with other technicians. The service is appreciated!"

"T.Godfrey was professional, on time and courteous. Gave me some helpful hints to keep my HVAC running smoothly and was very thorough.Thank you !!"

"He was very efficient and answered my questions."

"Michael was very efficient, did his work in a timely manner & very pleasant"

"No service was provided. Emergency technician on-call was unable to come the day of emergency and stated he would forward my information to the office for someone to call and schedule an appointment the next day. No one ever called. Resolved emergency via other resources."

"Very informed and helpful."

"Teance Godfrey called before he came, was on time and very thorough with my HVAC tune up. He was polite, professional and even offered me tips to keep my system running efficiently"

"Michael Carter and Carl both were very knowledgeable and explained everything thopuroughly and made it happen fast and in a real time of need. They were both great!"

"Patrick offered to arrive earlier than scheduled. I appreciated that gesture."

"The representative explained why of all the procedures, the stipulated values of the prescribed parameters and actual readings. The primary heat source was not ON. He reset primary and secondary heat sources. Overall the representative was competent and efficient."

"Patrick was very knowledgeable about determining a solution to our issue of dust house."

"Stanley was very professional and gave us information on the performance of our system and the service he was performing."

"Chase explained everything to me and addressed all of my concerns."

"Very efficient and professional, quickly diagnosed the problem and explained all he did to fix."

"Joe did a great job, got the problem fixed to great satisfaction."

"Explained what he was doing."

"Jim Carter is always professional and friendly. He is my preferred tech. He is like family. He goes the extra mile during each visit. He listens to my concerns. He advises if there is anything that I need to keep an eye on."

"Knowledgeable and personable"

"Was a few minutes early, explained what he was doing, explained why we needed a water valve replaced for our humidifier. He was very courteous during visit. Aws. my questions promptly."

"It only took 15 minutes to do furnace tune-up . Not written down service performed report card ."

"Michael, Luke & Bo were so nice and explained everything and let me watch. It was so appreciated! They all did a great job!"

"Every service person that we have had has been on time, courteous, and very friendly when they have come to our home. Even the people on the phone have been super. It actually nice to speak to a real person."

"Prompt, polite knowledgeable,."

"Very professional and informative"

"I felt he was very thorough"

"The technician was very good and helpful. He explained the condition and made some recommendations."

"Mike troubleshot the newly set up heat pump until he found root causes of issues since install date. Broken wire in harness and wrong circuit board both needed replacing. Very professional."

"My technician was very friendly and knowledgeable"

"Generally very satisfied. One problem cant be resolved till spring"

"You all are very professional and friendly."

"Patrick did a thorough job, left no mess, etc."

"didn't close up the system"

"The plumbers did some problem-solving and got things done within the timeframe they promised."

"On time and efficient"

"Tech, introduce himself and the company. Listen to what I had to tell him regarding my Goodman Furnace, checked what I thought was and use his tools to make sure. He called to let me know when the part was in- time he could arrive and repairs was done in fast efficient manor."

"He was very helpful and explained alot."

"Michael did a thorough job and explained everything to me as he was performing the service."

"Michael is personable, professional, trustworthy, and knowledgeable. He always explains what he is doing, what needs to be done, and why. Please tell him we said so!"

"Rob, Julian, Alex and his installation crew all did an exceptional job with our recent purchase and HVAC installation. They are all to be applauded. Thanks gentleman!"

"Was able to arrive early and cleared that with me. Wore a mask an booties and was very informative."

"Ronald was professional, efficient, creative in solving the problems in this old house."

"Efficient and friendly"

"Good service and workmanship with excellent knowledge of work."

"Stanley did a thorough check of our system and explained what needed to be done."

"Leonard is one of your most knowledgeable techs I have had come to my home."

"Mr. Godfrey was simply outstanding -- he gave some advice on filter changes and general timing for future service work that we'll want to follow"

"We are still waiting for an update on our inspection. We requested a written reply that the hot water heater was inspected and if not, the person would return and do so at no additional cost. Please advise as we are waiting on this information. Thank You."

"Plumber was knowledgable, friendly and considerate. He wore a mask and was very professional."

"Lenard was very friendly and professional. It is always good to see him"

"Great job on short notice. Reasonable price especially for a weekend call!"

"That is what I thought."

"Tech was friendly and well trained"

"The serviceman was friendly and seemed very competent. However, soon after he arrived, he asked my husband if he could use our bathroom. My husband was caught off guard and agreed. The serviceman smelled up the bathroom. I told the person when I called that we were at high risk for Covid and to be sure the serviceman wore a mask. He did do that but he should not have used the bathroom. We had to thoroughly clean and disinfect the bathroom. He could have stopped at a McDonalds or another business to use the bathroom before he came. During Covid, this is totally unacceptable and showed a lack of respect for our health and wellness."

"He serviced the furnace"

"Brandon Hawkins and Eli Hambrick did a great job installing my new a/c unit and thermostat. Brandon was very thorough showing me (senior citizen) how to work my new thermostat. They also did a great job cleaning up after they were through with the job. Both Brandon and Eli were very professional, courtesy and friendly. Great job young men!!!"

"Cheap salesman up selling, instead of advising. Never asked me what my objectives were."

"Did a great job, well mannered, professional"

"fast and efficient"

"Dr. Leonard was professional, friendly and very helpful ( removed a bird from the system). He informed me of other services and left info with quotes."

"helpful on information and what was best for our home"

"They always do a 10; well, so far anyway."

"Tech was very friendly and knowledgeable . Explained every step and answered all my questions."

"The Technician was friendly and explained everything he did."

"on time, dedicated, professional"

"The tech let me know he was coming. He was on time. He was polite and worked efficiently to check my heating system. He replaced filters. He provided quality service."

"Stanley is every think I want in a repairman and I feel very pleased with his work."

"Stanley did a great job & got furnace fixed"

"Jamie was very helpful and courteous."

"very knowledgeable, answered my questions, seem to take personally interest with as a customer"

"Pleasant; gave some good suggestions."

"Friendly service"

"Very thorough"

"The two technicians that did the duct cleaning were very thorough. I never did get their names. Stan McKinney was the technician that did our furnace and AC checkup prior to the Duct cleaning."

"On time, efficient, friendly"

"Patrick was very knowledgeable and explained everything to me in great detail."

"The technicians were on time, helpful, and very courteous to my home. I had no issues"

"James was prompt and very professional. I probably would have given him a 10 but it has been over a week and I have not yet received the estimate for the job."

"Professional customer service"

"Was on time and communicated well"

"he was very up front i like that in service"

"They were very thorough with Their service."

"He was quick, efficient and friendly. He did not recommend any unneeded services and was honest about our equipment. He answered all our questions and was very nice."

"He was very polite."

"I wanted a tankless electric hot water heater installed in my studio. Most of the plumbers I called were dismissive. They informed me it wouldn't work but offered no solution. Mike, on the other hand, not only explained why a tankless heater wouldn't work, he offered a solution!"

"Kenny was fantastic."

"You were able to send the plumber to our house the day that I called and he installed the new hot water heater and we were back in business before the day was over."

"Excellent service"

"Patrick was outstanding."

"after 2 service calls the problem was not fixed, in fact, technicians disagreed on what the fix could be."

"ALWAYS AWSOME SERVICES"

"Was very professional and neat did not make a mess and kept everything clean"

"Your prices and policies are starting to get too expensive for the average person.. You know, you can price yourself out of the market. Don't try to explain, I have heard it before from too many places. There are cost cutting steps that can be made, Just because it's the popular thing to do, does not make it the right thing to do."

"Technician was very professional and efficient."

"The tech arrived on time and performed the service very professionally."

"Jim was professional, helpful and honest. We thought an air conditioning tune up was needed and we forgot it was done in July! The furnace tuneup was great."

"Carl came out (about three hours late) and then claimed that on his work order he had one system and not two. When he first got there I mentioned we had two systems and he was ready to do both. However, after he finished the first one and it was going on 8 PM, I think he just didnt want to go into the attic to finish."

"The technician was very friendly and professional"

"I was satisfied with the technician but he removed the batteries which were corrouded and we didn't have any to replace them. I am think that we should put batteries in the theremostat in case the furnace goes out and he told me not to worry about them and they will put them in in the Spring. This makes me nervous."

"Great customer service"

"He was very knowledgeable , did a great job and answered all my questions."

"Called ahead of time, showed up on time. Ron appeared knowledgeable about his work he was efficient and friendly. It was a pleasure doing business with him."

"Your tech Patrick was very through and knew his stuff like an expert."

"Tech did thorough assessment including CO CO2 amd O2 readings"

"Technician was very couterous and promply answered all my questions."

"He knew how to fix the leak I had in the most cost effective way possible, and didn't immediately try to go for a more expensive fix such as cutting into the ceiling."

"Teance communicated clearly what was being done and why it was being done."

"Informative, kind very understanding."

"He was thorough, polite, and friendly"

"Excellent service"

"Quick and safe with ppe"

"Knowledgeable and courteous"

"From calling in to get someone to our house to having the technician come in to the end of the visit was easy. This is our first time using your company and they treated us like we were already super valued and long time customers."

"NOTE: contrary to the promise of a call before the technician arrived, no call was received."

"very considered, and understanding"

"The technician was very professional and courteous."

"Called before arriving on time for scheduled appointment"

"He was very polite and efficient. He explained what he was going to do and help me understand what he was doing. He was very knowledgeable and professional."

"My water heater was replaced so quickly without any fuss."

"On time, prompt, professional"

"The agent, whose name I forgot was very professional."

"Took time and was thorough."

"Friendly, polite, on-time, answered questions."

"The techs were professional, respectful and explained everything they were doing."

"Super nice technician Very pleasant and knew exactly what he was doing. Would love him to return to future visits. I believe his name was Joe."

"I think he was very knowledgeable"

"The technician was very short and seemed aggravated because he had parked initially in my neighbors parking space and she asked him to move."

"no comment"

"He told me I needed to have services I had done less than a month ago by you guys.which included a blower motor clean and cleaning out my vents"

"The plumber was excellent. However, my new water heater has a very large dent in it and multiple scratches. It was fully installed by the time I saw it or I would have certainly requested it be exchanged."

"The technicians were on time and I feel they checked both units out well, explaining the issues. Prices for servicing are good, but I have noticed that your estimates for replacement are always too high. That's not the technicians fault tho. Overall satisfied!"

"Ron was awesome. He was super informative and objective about our options for replacing our water heater. He also committed to installing for us the next day and worked late to ensure it was done."

"Great"

"Technician was great; Leonard. The office told him the wrong time. 12:00-2:00, I was told 2:00-4:00. This created an issue as I was in a business meeting which had to be interrupted. Second, Leonard pointed out an issue with how/why our outside compressor was placed in proximity to deck. Knochelman installed the unit."

"Brian first came out to check our shower head and why we were getting poor hot water pressure. He let us know that we would need to order a new shower hear / shower system to replace what we had because it was originally ordered from Amazon. He only charged us half the trip charge, which was nice. Then once we had ordered and received the new shower head, Joe came out to install. He let us know that this was such an easy fix that he would feel bad charging us to do so. In a few minutes he explained to me how i could do this on my own and showed me how to do so. Being a new homeowner this was such a kind courtesy. Rarely do you find service experts who are okay with saving their clients money. Joe is a great guy, and I cannot say enough how much I appreciate his help. He left without even charging us.I hope that doesn't get Joe in trouble with his superiors, because he earned a lifetime customer. You'll see in another review that we called Knochlemann not too long after for some major repairs that Joe helped tremendously with as well."

"Brandon & Eli were fantastic! They treated my home as they would there own. The were knowledgeable, quick, efficient and friendly. Great young men."

"Michael did a great job. He was courteous and efficient."

"Your sales team was first class. They were professional and informative.."

"Fast and efficient"

"Professional and competent. Arrived mask on and ready for work. Able to answer my questions."

"Your website states you offer geothermal. Not until your rep called two hours before appt did I find out you do not."

"Provided service within a couple hours of initial phone call"

"Speedy service. Knowledgeable tech."

"very professional, no nonsense person. approached project with a view to give complete satisfaction"

"Very good service on AC. The tech explained each step of the checkout in detail He read me readings as he tested different parameters like fan draw and compressor amps. He wore a mask throughout."

"Patrick was very well informed, polite and patiently explained answers to all of my questions. AND, he fixed the furnace leak."

"I had the pleasure of having Joe from Knochelmann Service Experts to inspect and make minor plumbing repairs in the bathrooms and outside spigot. * He was there a little earlier than expected, which was great. * Very attentive in assessing the issues. * Only fixed what needed to be fixed, which saved me more money than originally planned. * Made any clean-up very easy. * I've used a couple other competitors in the past, and I think I found the plumbing service I will use again in the future. * You will be glad if you get Joe to come to your home/business."

"On the install that you did of the furnace and central air there was and still is many issues with leaking. When the gentleman came out to do the repair for the leak he did not listen to us and it is still leaking. On the install of the water softener they used our salt that we have in the basement and was not supposed to."

"Jimmy is a professional"

"Got service same day I called"

"Repeated visits unti; problem corrected"

"Chase does great work."

"Scheduled an appointment the same day"

"I was satisfied with the personnel, but for a mask, I think they should be wearing something more effective than a piece of cloth. I expected the company to provide actual face masks for the employees."

"Fast, friendly service."

"Personal, professional and knowledgeable"

"Matt was very through with informing about my issues and the cost for repair or replacement. Brandon Hawkins and Eli Hambrick were very professional and polite. They done an exceptional job removing my old unit and installing my new air conditioner unit and explaining how to work the new thermostat. Keep up the great job you all are doing. This Customer is very satisfied ??"

"Very efficient, knowledgeable, cleaned up well, Did a great job!"

"Easy and quick scheduling, excellent communication from the scheduler, dispatcher and technician. Service was prompt and effective."

"Technician very thorough and explained everything he was doing. He was also friendly and very courteous"

"nice , hardworking , neat , considerate young men"

"Smooth interaction"

"Michael Carter did a great job. He was on time, polite, explained what he was doing every step of the way and double checked his work to make sure he didnt forget anything. Very professional. Thanks Michael"

"Fast and friendly"

"He was straight to the point and reliable."

"The technician was very nice and very professional. Someone from the company called to say he was still working at the current job and would be late. The company person said they would call a half an hour before he would arrive but they didn't call. I'm not blaming the technician for this. The company person said they would call. I.understood if the other job took longer. But they should call to say they are on their way."

"Patrick was very knowledgable,"

"They explained what they were doing."

"technician miss-diagnosed the problem, stated need new control board and transformer, so we had no air conditioning for the weekend, we got another vender came in and fixed the problem with no replacement parts needed and unite was running in 15 minutes"

"Friendly technician"

"Payne (spelling) was able to come within hours notice and knock the job out under an hour with great customer service"

"Ron was efficient and did a great job in a limited amount of time."

"very thorough, concerned about our needs and safety"

"Stan is very personable and knowledgeable. He was efficient and expert in his service. Very friendly yet didn't waste time."

"Efficient and professional at all times."

"Great tech/positive attitude"

"On time and knocked it out"

"Stanley is the best and cares about us"

"Very professional personnel and installation"

"Suggested a couple of things that I could to do to improve air flow in the house"

"Exceptional service both in the quoting/planning and in the installation phase!"

"Very professional expert. Explained the situation and the solution provided."

"Your technical people are great, but your office personal need to be replaced"

"Good information, efficient time use and answering of questions"

"Payne diagnosed the plumbing issue and went above and beyond to take care of it and fix the problem. Replaced the old broken clay pipes and brought my system up to code. Grateful he took on the project !"

"Very timely. Good attitude. Good job."

"Job performance"

"Didnt fix problem"

"High customer service and making sure I didn't have to pay for things covered by warranty. Good explanations and Michael even called me later that evening to make sure everything was continuing to function appropriately."

"Friendly, respectful, clear explanations, punctual, knowledgeable"

"They took their time and really checked unit."

"The technician did a fine job, but did not clean up after himself. For example, I found pieces of the old outdoor fixture on our patio, and solder on our driveway. Good work, just didn't leave us with an impression of being detail oriented or customer focussed."

"On time, friendly, thorough."

"The team followed through on a difficult installation. The team leader even returned the next day to make sure everything was working properly."

"Not sure anything was cleaned. Service was very short. 15 minutes tops"

"The Technician was on time, confirmed the problem quickly and proposed a solution. Part was replaced the next day. What impressed me was that the service manager stopped by knew that we had a yearly check up recently and wanted to insure that we were taken care of."

"Very friend technician, knowledgeable as well"

"Jimmy always knows what's up with my Geo Thermal system! He communicates well and teaches me what I might do to keep things running well. He is so kind to my elder parents that live/lived in our lower level , he brings sunshine and levity to my home. (even though there's no air and it's 98 degrees ;)"

"Kenny was extremely helpful and made the process very easy for me."

"Technician was excellent. Scheduler never called - not excellent"

"Our ac system was working properly before it was serviced on July 14. Our system went down after it was serviced on July 14."

"Came right away and fixed it"

"Quick efficient service"

"Michael was fantastic. Came in, did his job. showed me how to keep the problem from happening to begin with. came back next evening and checked on things, and gave everything a thumbs up."

"No one is perfect."

"He was not only very kind he did a very thorough job."

"They came in...double checked what had been done and what needed to be done and left satisfied that all was well."

"I trust Knochelman technicians and they always show up on time and protect my carpet while in the house."

"Joe had a few issues with my plumbing as It was installed but was able to figure out what he needed to do to complete what I needed him to accomplish."

"Treance was very knowledgeable and informative. He answered my questions and explained things better than any previous technician. He is only technician to remove covers and hose grass and leaves from outside unit."

"Very thorough.He found an unglued joint in a condensate line and glued it. He also sprayed the screens directly in the condenser as they would not have been cleaned well spraying through the grill work."

"He was very courteous and explained everything to me."

"Tech was thorough and honest."

"I have had Knockelman for many years and have always been very satified with their service, that is the reason for continuing with them and also purchased new air conditioning /furnace/humidifier/tankless water heater in February."

"They told me that my unit was bad and I needed to replace the furnace and AC I had a second opinion and my AC is running fine. I was charged $177 for bad information."

"Since this was a "redo" it's hard to say.."

"Chris did a great job and is a very nice young man!"

"Jamie was very thorough and took his time to explain what needed replaced."

"Professional, knowledgeable, very nice and kind."

"I was happy that M.Carter was very enthusiastic about his work although there were problems and they were completed to my satisfaction by assistance from another technician"

"Fast, curtious, thorough in explanations"