Knochelmann Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 5,489 Reviews
louis H.
cincinnati, ohio
"I have been with you since we moved here in 1991 and I have never had a problem with the service."
krista L.
fairfield, ohio
"Tech was great and took his time, very professional"
jeff K.
cincinnati, ohio
mark H.
loveland, ohio
gary G.
loveland, ohio
"Adam was very conscientious and courteous, explained how he was going to make repair and cleaned up thoroughly afterward"
garrett J.
cinti, ohio
"Technician (Jim Carter) was very competent, friendly, and professional. He arrived promptly at the appointment time and performed the repair correctly and quickly."
david R.
covington, kentucky
"The technician did a great job. I also asked him about the filters that contain 4 in a box & when would I receive them. So all I want to know is when do I get them."
rosemary S.
batavia, ohio
brian R.
fairfield, ohio
"The technician was very thorough and explained things well."
roberta L.
cincinnati, ohio
"New toilet seat is on crooked and came very late"
anthony W.
latonia, kentucky
"was in the area early and asked if it was ok to come over, was polite"
jeff R.
florence, kentucky
"Knochelmann has provided me with great service in the past and did again this time"
stan C.
mason, ohio
"Patrick is personable, efficient, helpful, and trustworthy - a stupendous combination!"
sharon H.
harrison, ohio
"Technician was very helpful and friendly"
carlos D.
lebanon, ohio
"Alpha was punctual. He explained what he was going to do and afterwards detailed what he did. He was able to explain things very well and the maintenance did not take long."
andrew S.
cincinnati, ohio
"Kenny and Ron are amazing! We are so grateful for their expertise and willingness to help get us a new water heater right way! Kenny genuinely is the reason we will continue to do business with Knochelmann."
katherine R.
ft thomas, kentucky
mike T.
cincinnati, ohio
"The vents were cleaned as expected...very pleased with that, but the technician lost parts to 2 vent covers. He obviously was not familiar with removing older vent covers. He unscrewed the damper on both vents. The parts must have fallen down the vent. He used tape to hold the damper in place in one vent and just placed the other in the opening behind the vent cover. I was not informed of either issue. Very disappointing. I now have to try to find parts for 2 antique vent covers to restore them to working order."
rachell F.
maineville, ohio
cecilia R.
lockland, ohio
"still waiting for a quote"
paul G.
cincinnati, ohio
linda T.
cincinnati, ohio
"Both Logan and Adam were determined to fix my problem and worked until they did."
gary S.
maineville, ohio
daryn M.
newport, kentucky
joyce e. C.
college hill, ohio
"Serviceman was on time and focused."
wendy B.
lebanon, ohio
"Ron was knowledgeable and organized"
weimin c.
mason, ohio
"He did best job , He spent more time to explaining my question ."
rick B.
milford, ohio
"Mr. Rimal was professional, polite, knowledgeable, answering every question. He did a more thorough job than I have previously encountered."
brenda P.
dayton, kentucky
"Austin and Jeffrey represent the epitome of excellence, knowledge, service, patience and respect in their jobs."
sandy B.
cincinnati, ohio
"Friendly technician and he went right to work!"
antoinette R.
west chester, ohio
"showed up on time. explained what he saw finished quickly"
paul B.
cincinnati, ohio
"Because what we thought was going to be a tune-up led to issues with the blower, which then led to our entire system not working. Our fan suddenly stopped working after the second technician had fixed the issue with blower making noises. There was absolutely nothing wrong with our unit until the two techs worked on the blower wheel issues. Now our motor stopped working and we have no heat during this very cold spell. This is the worst-case scenario for what should have been a simple tune-up."
dave F.
erlanger, kentucky
"The first appointment was missed on Monday 11/8, did not receive a call to day they would not be coming. the service was good by the Tech. but they did not bring an Air Filter so Third appointment will need to be scheduled."
jim R.
cincinnati, ohio
"Technician was through explained what he was doing trouble shooted a situation with the iwave and did a great job"
brenda P.
dayton, kentucky
"Requested Service/Repair not completed. Have made several attempts to talk to someone by phone, including leaving call back messages, and am being ignored."
jim A.
cincinnati, ohio
"Everything on the checklist was addressed."
jeff S.
taylor mill, kentucky
"Was not able to complete the repairs due to part not being available"
doug C.
loveland, ohio
mike W.
cincinnati, ohio
"they completed the job at the promised time for the budgeted price."
lynne C.
florence, kentucky
"Replaced a capacitor that was replaced in last 2 years and conflicting info. about thermostat from the last time."
julie P.
maineville, ohio
"Very helpful"
lewis C.
cincinnati, ohio
ron/melody R.
hebron, kentucky
"He found our leak and fixed it !"
joseph H.
florence, kentucky
"Elijah was very detailed in his effort to solve my problems."
ms shaw S.
cincinatti, ohio
"After not having resolution nor a commitment from another plumbing service in a timely manner Knochelmann came to the rescue on a Sunday as I had no water for 1 week."
melinda L.
milford, ohio
"Great tech. Very knowledgeable"
pricetownchurch chris C.
hillsboro, ohio
"The technician did everything he knew to do to fix our system so it would be up and running the next day for our church services. He called me, after a long day of working on our 3 heat pumps, saying that everything was working as they should. I came into the building the next morning and all three of the heat pumps were not running and we couldn't get them to work. We had no heat in our auditorium for Sunday worship when the outside temp was 45 degrees."
mark S.
cincinnati, ohio
"Not quite on-time but did call ahead. Completed the tasks promptly, were polite and thorough."
david O.
union, kentucky
"Solved my problem quickly"
emma H.
cincinnati, ohio
"I need to know if the serviceman put a new filter in. Thanks"
bridget W.
augusta, kentucky
"Pleased so far with service but waiting on part that cant give me estimated date of arrival and well see if they stay in contact to let me know what is going on"
cyndi Y.
cinti, ohio
gary P.
edgewood, kentucky
gary G.
cincinnati, ohio
"service men on time, efficient, friendly, cleaned up and explained what they did"
oreste B.
west chester, ohio
karen K.
hebron, kentucky
"Jimmy knows our system and is able to assess it properly."
susan B.
ft thomas, kentucky
larry G.
cincinnati, ohio
kris M.
milford, ohio
"Excellent service and experience, tech was friendly and affable!"
bob R.
cincinnati, ohio
"Na"
brian D.
walton, kentucky
"Both representatives were professional and offered advice on selected services."
george C.
cinti, ohio
roberta L.
cincinnati, ohio
"Leonard was efficient and knew what he was doing"
doug B.
loveland, ohio
"Techs were very thorough"
nancy V.
west chester, ohio
karen C.
maineville, ohio
"Service tech left my water softner hose out if drain. I ended up with salt brine all over my hvac area. Not pleased at all"
norm K.
cincinnati, ohio
jeff S.
cincinnati, ohio
"technician had trouble with the thermostat and air filter cover (both installed previously by Knochelmann ) This did not give me much confidence in his abilities."
jason H.
covington, kentucky
"I purchased your premium membership. I still didnt get a receipt. My email is Jbomb123@live.com"
glenn V.
hebron, kentucky
theresa F.
alexandria, kentucky
"they were very efficient"
frank D.
cincinnati, ohio
"Courteous, knowledgeable."
william B.
mt orab, ohio
gene B.
cincinnati, ohio
"MAN WITH A PURPOSE AND DIRECTION."
mrs dunseath D.
cincinnati, ohio
"Sorry for the late response on this survey, I just found it buried in my email. Frustrated is the best word to describe my experience. The tech was new to servicing our unit and relied on instruction from his supervisor. Plus we discovered a mold issue in our basement around our unit that compounded things."
peggy D.
florence, kentucky
ed W.
cincinnati, ohio
"Technical superiority"
gretchen S.
cincinnati, ohio
"Started out rocky, you guys pulled through in the end"
edward B.
maineville, ohio
miss C.
maineville, ohio
george B.
west chester, ohio
james T.
cincinnati, ohio
"But I did notice, that when I switched over to Furnace just now, that our Humidifier was already on Open.,,,,,which is not correct while I was running AC"
mike Z.
liberty township, ohio
virginia H.
cincinnati, ohio
"He was cordial, considerate and took time to service the furnace -- not just in and out!"
james H.
fairfield township, ohio
"Adam was extremely through, answered any and all questions we had."
pat L.
villa hills, kentucky
"Have to come back. Didnt have needed part"
karen K.
covington, kentucky
"The plumber took the time to explain what we needed to do going forward."
jennifer B.
cincinnati, ohio
"arrived when said they would. very polite and completed jo b in an efficient and timely manner"
debbie B.
ludlow, kentucky
"Friendly, helpful, less than we expected"
george B.
cincinnati, ohio
"Good job"
tom H.
florence, kentucky
"Justin was professional , and nice ; answered my questions . On time , very helpful!"
j B.
loveland, ohio
"We were told we would receive an email bid by Monday but never did receive it"
richard M.
west chester, ohio
"As usual K's tech were courteous and technically skilled as they checked my system and responded to all my questions. It was a joy to watch James Milsap coach his two trainees as the worked."
luis R.
liberty twp, ohio
scott B.
union, kentucky
"The technician was friendly, polite & professional and very neat."
jennifer N.
ft thomas, kentucky
"The Technician was professional, courteous and helpful."
ryan M.
norwood, ohio
"Tech was great."
dominic I.
okeana, ohio
"Our technician was very knowledgeable & courteous . He answered my questions with care and concern. It would benefit your company to have and keep people like this."
diane W.
cincinnati, ohio
"Prompt, professional and knowledgeable. I would recommend him and hope I get him again."
larry D.
lebanon, ohio
"Seriously overcharged for a humidifier pad! $110!! I subsequently purchased TWO for $27!!!"
ron M.
liberty township, ohio
"very professional"
constance H.
ft thomas, kentucky
"I was very satisfied and don't know what # that is."
martin F.
ludlow, kentucky
margie S.
highland heights, kentucky
"Friendly. Good feedback."
fred L.
mason, ohio
"Serviceman was knowledgeable, friendly and professional. He was able to quickly trouble shoot and resolve the problem."
tim B.
fayetteville, ohio
debra R.
cincinnati, ohio
"Brain did above and beyond to solve my plumbing problems."
dwight D.
franklin, ohio
susan H.
loveland, ohio
"Did a complete good job and was very polite when here. Pleasant to speak with and on time."
garner K.
cincinnati, ohio
"Chase, the Knockelmann service technician, was prompt, courteous and professional."
judy K.
loveland, ohio
"It seemed to take a very long time to figure out what the problem was. Also, despite our furnace still being under warranty, we were not happy to hear that the labor charge was $298, which we thought to be excessive."
diane M.
cincinnati, ohio
"Technician was very knowledgeable and helpful."
william W.
glendale, ohio
"Very professional"
albert/cheryl K.
independence, kentucky
"Both technicians were very friendly and knowledgeable about the product. Jeffrey Brinker was new to our home and he was very very good. I would definitely recommend him!"
suzanne W.
cincinnati, ohio
james P.
fairfield, ohio
"Called well in advance of arrival and was on-time."
norm K.
cincinnati, ohio
"My service call was for between 2 and 4. Around 2:15 he called left message he was on way. At 2:55 he had not shown up so I called him. He said he was stuck in traffic however I heard voices in background. Perhaps you need to ask him. At 3:39 tech calls me from Villa Hills, Ky saying he cant find house. He went to a street with same name as mine but in Kentucky. How in todays world of GPS is he going to Kentucky when Im in Ohio. At 4:25 I called and canceled as I need to leave. All in all extremely poor customer service. I am extremely disappointed. I am now forced to wait till October 20th to get my tuneup. Of note I called your number about 5 minutes later asking for service manager. The person answering said they were not there but they would give them a message and I would be called back the next day. Guess what, I did not receive a call back. Again, extremely poor customer service. When folks now ask me who I use I will need to relay my bad experience."
roger V.
ft. mitchell, kentucky
"Quality service at a reasonable price"
elizabeth H.
cincinnati, ohio
"Knowledgable"
mary B.
maineville, ohio
"After your guys left, Our unit was no longer working and putting out hot air instead of A/C. It was working fine prior to the tune up your guys did. The next morning I had to call and schedule another appt. & take ANOTHER day off work. And you didn't have anyone availalbe until 5-6 p.m. The first guy alos NEVER EVEN DID THE PLUMBING CHECK UP THAT I REQUESTED WHEN I MADE THE APPOINTMENT. THESE TWO CLOWNS WERE A JOKE!!!!!!!!!!!!!"
richard M.
villa hills, kentucky
"Dustin and Elijah were very professional and nice! Answered all of our questions."
donald G.
west chester, ohio
"Puspa wa timely in arriving and communicated effectively what he did and the need for a replacement capacitor."
don W.
maineville, ohio
jennifer H.
milford, ohio
"Very thorough"
richard G.
cincinnati, ohio
"Clear explanation of work and overview of modern equipment options."
jennifer B.
cincinnati, ohio
steve O.
maineville, ohio
"Knochelmanns fixed my AC unite. That is the good part. The bad part is that this is a brand new unit and this is the 6th time in 2 months that it has been fixed. In all seriousness, I want this unit removed and a new unit installed. It is obvious that this unit cannot be repaired properly or permanently."
michael H.
west chester, ohio
roger B.
west chester, ohio
"Technician was polite, efficient, snd professional"
rob J.
villa hills, kentucky
"Technician was professional, thorough and informative."
john F.
batavia, ohio
"I felt the tech was not well trained. The usual upsell this time was to consider installing a carbon monoxide detector in our home. We are 100% electric. He also informed me that a new bulb is needed every two years in the iWave device in our furnace. Every visit your techs want to sell me something else. Today I got a voice mail from Mary about renewal of the service agreement. I canceled that last week. Your people are pleasant and courteous, but do not seem to communicate."
helen H.
cincinnati, ohio
bill A.
cincinnati, ohio
ed W.
cincinnati, ohio
"Displayed professional character as well as the knowledge to detail and fix the problem."
michael M.
milford, ohio
cheryl R.
florence, kentucky
"Jim Carter always does a great job making sure that our HVAC is ready for the upcoming season. He has been coming here for years, he is like family."
tom H.
middletown, ohio
fred W.
mainville, ohio
"Technician reported on a potential problem, recommended a solution, and then fixed the problem,."
william K.
hamilton, ohio
"When I scheduled the appointment I stated that at last year's maintenance the tech had to make a 2nd trip to bring out the air filter. With maintenance being offered only 1 per year I would expect the filter to be replaced automatically. I was told by the person setting the appointment that this year the tech would arrive with a replacement filter. However, yet again this did NOT happen. In fact the tech had to make 2 extra trips to my home to provide me with the correct MERV 11 filter for my system. My system also has a UV light - which should be replaced annually as well - yet the tech had to bring one on his 2nd trip. Service Experts knows which unit I have and know which options I have like a MERV 11 filter and a UV light. Why can't the tech simply bring these disposable parts on the first day?"
debra O.
montgomery, ohio
"Friendly Fast Honest"
george H.
loveland, ohio
"Estimator had his own agenda. Treated me as an idiot. Quoted me a price 2X what it was worth."
robert S.
burlington, kentucky
thomas E.
cincinnati, ohio
mohan S.
mason, ohio
holly A.
ft wright, kentucky
grant G.
fort thomas, kentucky
rick L.
batavia, ohio
"One of my fittings the tech worked on now has a small water leak. Please contact me for a follow up to repair this."
gloria G.
edgewood, kentucky
"because of Kenneth"
matt W.
morrow, ohio
"na"
anne H.
cincinnati, ohio
"Prompt, professional, courteous and pleasant"
linda K.
florence, kentucky
joy G.
cincinnati, ohio
judy D.
florence, kentucky
roberta L.
cincinnati, ohio
"Didnt come then did so unexpectedly"
kenny B.
cincinnati, ohio
"They both explained everything they were doing. We nice people."
lee P.
south lebanon, ohio
donna R.
cincinnati, ohio
lilliemae S.
cincinnati, ohio
nancy A.
cincinnati, ohio
"Quick Quote on a Friday installation on Monday. Sales consultant and then the technicians all did an excellent job."
maryjean C.
liberty township, ohio
"When I called for service on a Friday evening, I received a call from Dustin early the next day scheduling my appointment - then received another call from him shortly after saying that they could even make it earlier in the day. I appreciated him following through with that."
joe S.
liberty twp, ohio
"Jonathan made me well informed and did a great job. Dustin and Keith performed great. All went well."
linda F.
cincinnati, ohio
"Leonard has serviced my equipment many times and I am always satisfied. Both his knowledge and professionalism inspire trust in Knocelmann's service."
curtis R.
cold springs, kentucky
dani L.
florence, kentucky
"Im very happy with services"
barbara B.
milford , ohio
"Patrick was here early and was very professional in managing the problem. He explained every thing he did as well as showing me how to provide ongoing monthly maintenance. The work he did made it easier to complete the steps I need to do to keep my furnace in great shape. He was very easy to work with and completed his work very efficiently. Would be glad to have him back"
matt B.
cincinnati, ohio
"You gave me a time between 11:00 and 3:00 but showed at 9:14 and didnt try to call or message ahead of time and havent heard anything else from you."
david T.
cincinnati, ohio
"He answered all my questions"
stephen S.
lebonan, ohio
"The team arrived during the scheduled time. Their appearance was very professional and they were very friendly. They diagnosed and repaired my AC and within a very short time my AC was working again. I will always use Knochelmann for my AC and furnace repairs and maintenance."
donna K.
sharonville, ohio
"I knew exactly what was to expect and the cost for everything. I was also given estimates for repair as well as replacements."
david M.
mason, ohio
"The first trip was not successful but the second was."
susan S.
independence, kentucky
"Kenneth replaced my broken flush handle quickly and efficiently."
davina D.
cincinnati, ohio
"The technician did not understand how to work the Ecobee thermostat and put on the paperwork I received at the end of the service that my unit was 10 years old (the unit was just installed a few months ago by Knochelmann)"
vivian D.
independence, kentucky
"They both seem to do a very good job, were informative, and explained things with great detail."
kim F.
williamsburg, ohio
john R.
west chester, ohio
robert F.
amelia, ohio
"Ron was very helpful and diagnosed the problem quickly. Very pleasant man."
john G.
cincinnati, ohio
"Chase and Logan worked together to problem solve and fix the plumbing issues that we had. They kept us informed of the cost and options available so that we could decide a course of action right for us."
trevor E.
cincinnati, ohio
john P.
cincinnati, ohio
rick M.
covington, kentucky
"grate"
erin F.
pleasant ridge, ohio
"The servicemen was on time and efficient."
tiffany C.
harrison, ohio
"Definitely could not understand or communicate with us , had no knowledge of what he was doing !"
tim P.
cincinnati, ohio
"They were thorough, polite, and answered all my questions."
jerome F.
amelia, ohio
"very knowledgeable and friendly"
debra O.
montgomery, ohio
"Resolved the issue"
kevin griffin-ayers G.
cold spring, kentucky
"This brand new HVAC system is less than 3 weeks old..the first 8 days It never ran for more than a few hours without quitting..finally appeared to be fixed..a week later it craps out again ..a house full of family from out of town and my house is 80 degrees..Here we are again waiting on a tech we've already vwaited 4 hours..and no one from management at knocklemans has reached out to me regarding all the issues I've had with this system.This is unfathomable.. I'm so disappointed in the way this whole experience has gone..they can have it back if that's the best they can do.."
al K.
cincinnati, ohio
"Technician was on time. Also tried to educate me about the system and any expectations about the system."
stephen R.
covington, kentucky
jim W.
fort wright, kentucky
jim E.
harrison, ohio
"Kept me informed while performing tests"
kavi S.
cinti, ohio
"The rating is based on his professionalism, explaining the problem and the reason of the problem and how he is going to resolve this problem."
lilliemae S.
cincinnati, ohio
"Knowledge and professionalism"
v P.
cincinnati, ohio
rebecca L.
cincinati, ohio
"The job was finished before the movers arrived and it was done well."
mark T.
lebanon, ohio
"The tech's had to determine 2 failed components not 1."
william P.
cincinnati, ohio
james S.
dryridge, kentucky
"Explain everything the way I understood"
peter S.
taylor mill, kentucky
"Our unit has not been working properly from the day it was installed. Several technicians came to try and correct it, but the results were unsuccessful. Please check your computer to see the details, dates and person who came. Thx"
joyce D.
dry ridge, kentucky
"after 3 flushes had same problem seal did not hold water kept running you sent another plumber same problem. Called different plumber he replaced the parts inside toilet tank and gave me a $75.00 discount with 6 month guarantee He said i didnt need to buy a new toilet."
jim W.
fort wright, kentucky
"Service person very capable."
david B.
new richmond, ohio
"Quick appointment. On time. Quick work."
john M.
loveland, ohio
"He told me about what he was doing and the readings, which were in range. Finished promptly."
bill W.
park hills, kentucky
teresa M.
liberty township, ohio
"Genash was very diligent in finding out why my system was not working. He proactively called other technicians for assistance instead of simply giving up and scheduling a different technician. Diagnosed that thermostat had gone bad. He was able to go pick up a new thermostat and installed it. Another technician came to assist him in the install. Made sure the system was cooling my home before he left. Very polite and friendly."
greg R.
florence, kentucky
pete R.
crescent springs, kentucky
cynthia A.
fairfield, ohio
"Brent made it memorable and easy to work with"
jesse P.
erlanger, kentucky
"The tech was on time, very knowledgeable about what he was doing. Very respectful."
brian P.
erlanger, kentucky
"Ganesh had no clue about what type of system I had, the problems I had with my flex ducts were not fixed at all. Instead of properly attaching and using zip ties as they should be he just tied x amount of zip ties with a knot and said just dont touch it, it will be fine. After he left I noticed air flow significantly decreased because of his unprofessional fix he performed. Causing me to have to redo his work FOR HIM. Technician had no appropriate filters and ordered the wrong filters for furnace. Which were delivered to my door. Filters have no frame. Ganesh seemingly had no clue how to do his job and no knowledge of HVAC systems at all. After my system is paid for I WILL NOT BE RECOMMENDING the services of this company. Im deeply unsatisfied with the work given how much I have to spend on this installation per month."
raymond M.
west chester, ohio
"very friendly and professional"
karen P.
cincinnati, ohio
"I appreciated so much the knowledge that an experienced plumber brought with him! He knew what he was doing!"
david P.
cincinnati, ohio
john N.
cincinnati, ohio
marcia S.
cincinnati, ohio
"Greg and Kevin worked on a Sunday to install a new air conditioning unit. They were professional and most knowledgeable of the installation process. They completed the job in less time than estimated. They are assets to your company."
oreste B.
west chester, ohio
"Excellent system check very knowledgable courteous"
fred P.
cincinnati, ohio
"He was very professional and knowledgeable. He answered all my questions and got my A/C working again."
jay P.
west chester, ohio
"Very knowledgeable and curious."
linda B.
cincinnati, ohio
"He came on a Sunday afternoon for one, he was fast and friendly. Because I didnt put a 10 down was because he didnt have a part but the worse was taken care of. He told me I could go to a hardware store and put it on real easy."
andrew T.
maineville, ohio
john H.
fairfield, ohio
"the men worked hard all day and did an excellent job."
sarella W.
southgate, kentucky
fred L.
mason, ohio
"Good job, friendly and on-time."
mary W.
middletown, ohio
"The gentlemen were professional, friendly, knowledgeable. Did the work right the first time."
carol P.
maineville, ohio
"Called before coming, on time, excellent service, Greatly enjoyed seeing Ron again and fellowshipping"
russell S.
amelia, ohio
sherry T.
cincinnati, ohio
"Very courteous and on time. They offered me the same year contract and renewed it, but afterwards I received a text that I need to renew. Can you fix that?"
joe N.
cincinnati, ohio
john S.
florence, kentucky
margaret G.
liberty twsp, ohio
"Kenny, the plumber, was so friendly and knowledgeable. He did a great job and would recommend highly. Mike, a supervisor, was so helpful and efficient with any of the questions I had. I would recommend them to everyone."
steve O.
maineville, ohio
"If this survey is in regards to the installation of my new furnace and AC unit, then I have to say I am rather disappointed. The AC unit failed less than 24 hours after installation, and it took 36 hours to fix it."
jeff B.
cincinnati, ohio
"3 Hours late getting here. Track dirt on my carpet."
ruth H.
edgewood, kentucky
"Logan was very focused on meeting our expectations"
mark T.
edgewood, kentucky
"Alex was great, Came out last weekend with Austin to assess my problem, Alex new what it was right away, ordered parts and showed up during the week and installed. Both Alex and Austin were very professional, polite, answered any questions I had."
barbara L.
cold springs, kentucky
steve N.
batavia, ohio
john C.
cincinnati, ohio
"The technician called before arriving and immediately went to work to complete his service. He also had the right filter for the unit."
pamela C.
covington, kentucky
"Alex was to come back the following day to finish up. I was gone and we agreed he would come later - when I was home. He came when I was gone and was able to finish up on the outside. The only suggestion I have is that, as a courtesy, he should have called me to tell me it was completed. I had to call him that night to see where he was---he was already done."
patricia B.
florence, kentucky
"Techs were efficient, friendly and knowledgeable."
ron L.
cincinnati, ohio
renee P.
loveland, ohio
"On time and answered questions I had"
carol M.
west chester, ohio
"The technicians were professional and went right to work diagnosing the AC problem. I appreciated the same day service. It was in the nineties and very hot and humid!"
jason B.
lebanon, ohio
eileen O.
villa hills, kentucky
"The technician was very patient in explaining all the process"
sandro M.
loveland, ohio
"Very professional and pleasant."
cornelius L.
cincinnati, ohio
"very thorough, and explained everything so I was able to understand."
alan P.
cincinnati, ohio
cheryl V.
loveland, ohio
"Logan was able to locate the problem in my pipe almost immediately and took care to safely fix it, which involved a trip to a local hardware store for an additional pipe. He did his work in a timely manner and was respectful of me and my home."
sebastian T.
hebron, kentucky
claudia smith S.
morrow, ohio
"Logan worked very hard to diagnose the issue."
angela P.
loveland, ohio
"Very professional, knowledgeable, personable, and kind."
george B.
west chester, ohio
"Took their time checking everything and explained everything needed, and why"
susan B.
covington, kentucky
"Professional, knowledgeable and friendly. Answered questions and was thorough with performing the job."
sheila G.
cincinnati, ohio
"Professional, courteous and honest"
todd T.
amelia, ohio
"Great technician"
mike D.
cincinnati, ohio
"Leonard is a very skilled serviceman who always goes the extra mile."
peter S.
union, kentucky
jack W.
hamilton, ohio
"The technician went over everything that he did with me. Great job!"
sandra S.
goshen, ohio
tonya H.
bethal, ohio
craig J.
wyoming, ohio
kenneth L.
cinti, ohio
mark B.
liberty township, ohio
"Able to schedule technician same day. Technician diagnosed and explained issue well, and then repaired."
dennis W.
florence, kentucky
"Quick response time, thorough explanation of problem, good solution of problem."
gloria R.
cincinnati, ohio
"Dalton! Very professional, knew what he was doing and had a great customer service persona. A credit to your company."
steve O.
maineville, ohio
matthew H.
sharonville, ohio
"Service tech did and awesome job and even checked our pilot lights for us."
ernest T.
burlington, kentucky
"Tech explained fully what he was doing and explained his findings"
michael B.
clarksvile, ohio
bill H.
cincinnati, ohio
tim J.
florence, kentucky
"Excellent service and very friendly efficient representative"
thorsten S.
florence, ohio
"I have two units. Reports were not provided nor an email with the invoice. I had to claim for both multiple times. 2nd technician provided one (1) report card for both units blank (!) - happy to share the copy. I received two totally different opinions on the status of the units. I am planning to invest in new equipment but will not consider Knochelman after this experience as a new customer"
desh A.
crescent springs, kentucky
"Ease of getting technician"
john M.
cincinnati, ohio
"Very fast response time, problem was fixed very efficiently, technician was very likeable and responsive."
gary P.
fairfield, ohio
"Professional and friendly, clearly explains status and results of checking system components."
larry W.
villa hills, kentucky
"Prompt and courteous service"
michael C.
crestview hills, kentucky
"Stanley had been to my home on other occasions and he had familiarity with my system. I like the idea that your technician had a great deal of experience working on HVAC."
pat C.
batavia, ohio
"On time, talked with me about the condition of my HVAC system and how to improve air flow, very friendly and easy to speak with and understand, honored the pricing given to me over the phone when I registered. Definitely want Patrick as my Tech going forward."
leiah K.
cincinnati, ohio
deborah A.
cincinnati, ohio
"one of the techs did not show within the time specified and I had to call the office to see what was going on and then reschedule."
vivian W.
mason, ohio
"I was rescheduled three time, before it actually happened. My appointment is at 2-4pm. Technician called me at 11:30am, wanted to do service for my AC. I told him, I was not at home. He said he will call at 2pm. At 1:30pm got phone called from the company, being told that my scheduled the technician had a family emergency. I can either reschedule or have someone else to come. This was already the third time reschedule. I did not want to do the forth time. I had someone else come."
cathy W.
ludlow, kentucky
"The technician was professional and thorough."
marliss N.
highland hights, kentucky
"Service was what I expected."
sandy E.
cincinnati, ohio
william G.
cincinnati, ohio
tom F.
villa hills, kentucky
rob E.
ft thomas, kentucky
"Technician was knowledgeable, efficient and polite."
william S.
cincinnati, ohio
"The technician was running late, and we had an appointment to make, so he really had to hustle, but was very accommodating, accomplished everything in record time."
lara B.
milford, ohio
"Ron is so friendly, and easy to work with. Plus he is clearly knowledgeable, efficient, and skilled. I look forward to using his services again!"
john S.
burlington, kentucky
"Very professional"
kristy F.
georgetown, ohio
"Jimmy is always super thorough and spends an hour or so on the units. Was disappointed this time. Took the screens out cleaned them then sprayed off the outside unit and left. His 1st time here he took the units completely apart and serviced them to the extreme. Not sure if the phone call he received rushed the job but was hoping for more."
anne J.
lebanon, ohio
"Chase was very helpful. The second visit he and Ron stayed until they had fixed the problem and the third visit they adjusted my plumbing so that it would not happen again. All of the technicians were friendly and they did a nice job."
marilyn C.
dayton, kentucky
sherrie D.
s lebanon, ohio
"Appointment made soon & work done efficiently"
loretta M.
union, kentucky
"Had emergency situation. Took several hours for Service"
pam G.
cincinnati, ohio
"Showed up on time and was efficient"
steve R.
cincinnati, ohio
patricia T.
loveland, ohio
rob J.
villa hills, kentucky
rick L.
burlington, kentucky
kathleen S.
florence, kentucky
"Alex was extremely polite and very helpful...He appeared highly qualified as a technician."
wallace H.
loveland, ohio
"Dustin has a great ability to explain what hes doing and why."
mark G.
cold spring, kentucky
weimin c.
mason, ohio
"Good job , good service , very satisfied ??"
mark C.
crestview hills, kentucky
christina B.
cincinnati, ohio
indianhillhistorical S.
cincinnati, ohio
"The service reps have been professional & courteous. I was disappointed that the thermostat had been wired incorrectly at installation & required a service call to fix it. Also, when scheduling the appt, I waited on hold for over 4 min, kept that call but picked up another phone & called too. The second call was the one that was answered after 2 minutes. Frustrating experience.."
jim R.
alexandria, kentucky
"Well prepared and efficient."
kathy B.
indian hill, ohio
"ALex was very responsive and really knew what he was doing. He helped me understand how to use the moniter."
ted S.
loveland, ohio
"Very pleased with the AC preventative maintenance inspection and the two technicians who provided the service. Ronald was a very nice person but I am very disappointed with the water pm. Every tech does it differently with contradicting recommendations. Last inspection we were told to use crystal softeners this time pellets. Every time some run the water for a period of time, others for a few seconds. There is no consistency in the approach. There is always a sales recommendation on something - my view is that the main focus on these visits are sales and not pm.. We have been a long time customer but are considering making a change."
jennifer O.
ft thomas, kentucky
"Michael is very knowledgeable and showed and explained everything he was doing."
jean H.
cincinnati , ohio
george C.
cinti, ohio
elizabeth M.
cincinnati, ohio
julia E.
cincinnati, ohio
ron R.
covington, kentucky
"No issues."
al J.
ft wright, kentucky
"Only time will tell how equipment works. Air conditioner has not been turned yet"
byron R.
lakeside park, kentucky
"Service Technician was friendly and knowledgeable. Did the AC clean and check as scheduled but also fixed a very slight gas leak on the recently installed water heater."
john H.
cincinnati, ohio
"Technician/rep has not contacted me yet for AC solenoid pricing, after last week's visit."
robert S.
edgewood, kentucky
"Job well done , on time and quickly and cleanly."
pete Z.
fairfield, ohio
"Technician seem to do a very thorough job and did a great job of explaining everything to me about my heat pump"
aaron G.
cincinnati, ohio
linda L.
mason, ohio
"On time, friendly and courteous and very efficient."
john S.
loveland, ohio
"Technically smart sales & install personnel. High quality, state of the art products & install work."
tom H.
florence, kentucky
michael T.
alexandria, kentucky
"Very professional."
paul D.
sharonville, ohio
melissa S.
liberty twp, ohio
"Kenny was laser focused on customer service! Not only did he do an outstanding job with the valves that he replaced for me, he was able to put up with my father as he gave him a hard time about Navy days! As a Navy vet myself and from a family of Navy vets I love the fact that Knochelmann employs veterans, thank you!!"
cheryl R.
florence, kentucky
"Jim always goes above and beyond the call of duty to make sure our HVAC units are thoroughly checked out. He also gives us a heads up if there is anything we should keep an eye on. Jim is the only tech we count on."
roberta T.
burlington, kentucky
shirley P.
hebron, kentucky
kathy D.
cincinnati, ohio
"Lenard was very professional and friendly. I always ask for him."
robert W.
cincinnati, ohio
joseph D.
loveland, ohio
"Very knowledgeable and a bit talkative."
chris M.
fairfield township, ohio
"I dont think Brent was listening to what our situation with the house was like and kept pushing the 10year purchase plan when we only plan on another 4 -5 years in the house"
dave R.
cincinnati, ohio
"Phone call made regarding a plumbing emergency. Less than 2 hours later technician was at our house. Excellent"
dwight D.
franklin, ohio
"I had asked for the technician to carry the salt into my basement and that message was never relayed or noted. And this was due to the fact that I have two bad shoulders and ended up carrying the salt my basement by myself."
jeff S.
taylor mill, kentucky
dan W.
cincinnati, ohio
"Very professional in both workmanship and communication regarding my system."
joanne S.
elsmere, kentucky
"Patrick saw the problem with thermostat, and took care of it."
sue S.
maineville, ohio
"Routine check"
ronald F.
cincinnati, ohio
michael G.
cincinnati, ohio
"Leonard is the best tech I have had in all the years I have been with your company. He is considerate, knowledgeable, able to explain things in a way that is easily understandable, overall simply fantastic!"
christy M.
mason, ohio
"The techs were respectful, clean, and timely."
barry M.
milford, ohio
victor S.
cincinnati, ohio
"Techs listened to me and did job efficiently as expected."
larry G.
cincinnati, ohio
ed W.
villa hills, kentucky
"Friendly and knowledgeable service! Willing to go the extra mile to do the job right"
joe D.
bellevue, kentucky
"took 3 weeks to get filter that were ordered"
robin C.
erlanger, kentucky
"Careful assessment of A/C system. Thorough discusson of needed repair. Prompt and efficient followup repair."
marykaye M.
burlington, kentucky
"Ron and Joe were awesome! Kind, efficient, excellent work!"
tom R.
cincinnati, ohio
"We could understand his pitch"
rose P.
highland heights, kentucky
"He did his job and finished in good time. Personable."
fred L.
loveland, ohio
"The technicians were polite, respectful, professional and efficient."
sue M.
mainville, ohio
"First plumber that came only tightened a gasket and two wires. Did not check the heating elements. Did not correct problem. Called back and was led to believe I would get billed again. My brother came over and changed both heating elements. Bottom one was no longer working. Did not correct problem. Called company back and was assured I would not get billed again. Plumber came and changed upper thermostat. Still not working. Called company back and set up another appt. day of appt was told it was probably an electrical problem and the plumber would not be coming back. My brother came and replaced the lower thermostat. Guess what....my hot water heater is now functioning correctly!"
tami M.
cincinnati, ohio
"he was very professional. new his job..my husband is retired from MSD and he was impress with him. he returned until he got the clog free"
jeff S.
taylor mill, kentucky
sandy H.
cincinnati, ohio
kirk D.
bellevue , kentucky
"Michael provided efficient and friendly service."
william B.
edgewood, kentucky
"did not have part needed, suggested we buy the part at LOWES"
rose F.
ft wright, kentucky
"The service was not completed. The service tech said that the maintenance of the AC unit was done and it was not done. There were still leaves in the bottom of the unit. That should have been part of the seasonal maintenance. Had to call and schedule another service call for this to be.done."
keith M.
union, kentucky
"Patrick was very pushy and seemed to be trying to sell us much more than what we wanted. He started off by pushing the Advantage Program which he stated was $300 a month for 10 years ($36,000)!!! We understand that it is all inclusive, but that is about triple what we were expecting to pay. He was not very professional. He drew pictures all over the folders and even took out a pad of paper to draw some more. He asked very personal information about our finances, our investments, retirement, etc. Even after we told him that the information was not important, he still asked. We finally told him to wrap up, because we were done answering his questions. Your company might be a good company, but the prices he gave us were about $7,000 more than other companies. We did not have a good experience, and would not consider doing business based on that visit. The technician, James, that came with him was very good. We did like him a lot, but he left after servicing our system and Patrick took over."
fred L.
mason, ohio
"Alex was friendly, knowledgeable, professional and responsive to my questions."
richard M.
villa hills, kentucky
"Stanley always does a great job!"
chris S.
mason, ohio
rob J.
villa hills, kentucky
"Technician was a no show"
steve S.
cincinnati, ohio
"Technician was very helpful in explaining what he did and what he saw."
daren W.
harrison, ohio
"Good service"
donna L.
cincinnati, ohio
"Always professional, friendly and knowledgeable"
theresa M.
fort thomas, kentucky
"I was happy with all my dealings with knochelmann services"
nicole C.
west chester, ohio
"Michael Carter and Austin Conn did a great job"
william P.
cincinnati, ohio
"The techs were on time, informative and professional."
oscar B.
cincinnati, ohio
troy H.
loveland, ohio
darlene A.
cincinnati, ohio
"Leonard always does a great job & is very thorough."
marcia S.
cincinnati, ohio
"I've had Knochelmann's for my AC & Heating needs for over 20 years and have always been well satisfied with my service. They're servicemen are professional, knowledgeable, dependable and honest."
michael L.
cincinnati, ohio
"Excellent customer service, knowledgeable about what needed to be done and respectful of our home."
arlene T.
cincinnati, ohio
"The men both were very friendly and did a complete check-up of my furnace and air-conditioner. I needed to order filters for the next time and they had them in the truck."
gary T.
maineville, ohio
"I ALWAYS ASK FOR MICHAEL CARTER BECAUSE HE IS KNOWLEDGEABLE AND DEPENDABLE. HE DOES A THOROUGH CHECK UP ON THE FURNACE AND AIR CONDITIONER. HE IS DEFINITELY AN ASSET TO KNOCHELMANN!!!"
sue S.
maineville, ohio
"Fast and efficient"
byron S.
alexandria, kentucky
mike G.
cincinnati, ohio
richard S.
villa hills, kentucky
"On time, well dressed and good appearance. Appears to have done a complete and thorough job."
davina D.
cincinnati, ohio
"When I paid a lot of money last year to fix a problem with my AC and found that the problem was still not fixed, Knochelmann was very fair in finding an acceptable resolution"
robert W.
erlanger, kentucky
"Arrived on time ready to go to work. Used all the current safety precautions"
jennifer N.
ft thomas, kentucky
"Stanley was very thorough. He was friendly & professional and followed the COVID precautions."
emma K.
covington, kentucky
"Came earlier than expected which I liked very professional and friendly. Explained everything he was doing"
ron L.
cincinnati, ohio
"he did he job -- the spring service of the a/c!"
doreen S.
florence, kentucky
"Logan did very thorough examination during my plumbing inspection, provided info when questioned of new services, and fixed the plumbing for our washtub in the garage."
ed W.
villa hills, kentucky
"Knowledgeable and friendly! Answered all questions and was on time and did extremely clean work. Ty"
jay F.
ft mitchell, kentucky
jeanne K.
cinti, ohio
"He explained what he was doing and discussed results of tests.Very thorough."
jason B.
lebanon, ohio
darrin M.
newport, kentucky
"work he did was good, but he didn't turn the water back on completely which left the thing to drip and flood the apartment underneath"
mr kohl K.
erlanger, kentucky
"Because you scheduled an appointment for furnace filter change and tech did not bring a filter"
tonya W.
cincinnati, ohio
debbie B.
ludlow, kentucky
"He was polite, focused on the job, and a self starter."