What Are Trip Charges and Diagnostic Fees?

When you want heating, air conditioning or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay a trip charge and a diagnostic fee individually. A number of companies you’ve called in the past might have combined the trip charge and diagnostic fee, but we think we can offer better value by keeping them separate. 

What Exactly Is a Trip Charge? 

A trip charge includes the cost for a licensed plumber or HVAC technician to visit your home. Sometimes called a service call fee, this payment is the initial rate for bringing our technicians, equipment and expertise to your doorstep. If you’d like to eliminate trip charges in the future, you can look into registering for one of our membership programs

What Is a Diagnostic Fee? 

The diagnostic fee is made up of the services required to determine the source of a problem. In plumbing, this can be comprised of scoping. For HVAC repairs, it could involve taking a look at the inside of the cabinet. If you decide to use Service Experts Heating, Air Conditioning & Plumbing for the repairs, the diagnostic fee will be rolled into the repair costs. But bear in mind, you will be charged for the diagnostic services alone if you choose not to. 

What Is the Difference Between a Trip Fee and a Diagnostic Fee 

In general, a trip fee gets the plumber or HVAC technician to your property, while the diagnostic fee covers all the work related to assessing the issue and working up a plan for repairs. If you are paying for repairs, you won’t notice the diagnostic fee since it’ll be absorbed into the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Billed Individually? 

Other plumbers and HVAC companies will charge a single fee for both the trip and the diagnostics. As opposed to charging you for two services at once, we have two distinct fees. This helps us to price our services in the fairest possible manner. 

Savings For You

See All Offers Here >

Solar Consultation

$50 OFF Drain Cleaning

© 2023 Service Experts, Service Experts Heating & Air Conditioning, and the Service Experts logo and design are registered trademarks of Service Experts LLC and used under license by SE Canada Inc. All Rights Reserved. *Not applicable to the Advantage Program. See your signed Advantage Program Agreement for full details and exclusions. 100% Satisfaction Guarantee is subject to certain restrictions and limitations as set forth in the applicable Terms and Conditions.