When your air conditioner breaks down on a hot summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which to choose? Follow these 10 tips when choosing an HVAC repair company to help you feel good about the service provider you pick out.
1. Read Customer Reviews
Many property owners start their search for an AC repair company on the web. While you’re on your computer, phone or tablet, be sure to read ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are valuable when looking for an AC repair service. Figure out which companies the people you trust have hired for HVAC repair in the past and whether they had a positive experience. This firsthand information and the ability to ask specific questions can help you make an educated decision when selecting an HVAC specialist.
3. Know the HVAC Repair Company’s Service Area
A specific company may clearly be the best, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge an extra fee for mileage for going on service calls outside their normal coverage area. Inquire if your ZIP Code is included in the company’s service area. If not, find out if they’re willing to come to you for an added charge. Thoroughly weigh your local companies before deciding to pay more for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners often malfunction at the most inconvenient times. Choosing a company that delivers emergency services is vital if you need punctual, reliable assistance on a Friday evening or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications signify a company’s dedication to excellent craftsmanship and professionalism. Try to get an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company adheres to industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any service provider, verify that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to operate legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while the company's crews are making the repair. Ask for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of delivering quality service likely has the experience needed to handle challenging HVAC breakdowns. Determine how many years the company has been in business. Then, ask a technician whether they have previously encountered the problem you need repaired. Such experience is vital to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is vital when dealing with any air conditioning repair company. The HVAC repair company you bring into your home should be responsive, attentive and able to answer your questions. Look for evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Obtaining numerous quotes helps you identify a company that offers competitive and fair prices. Be cautious of companies that give low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees at the end. The most trustworthy companies provide detailed and transparent quotes up front, guaranteeing you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and give warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you choose a company for your home with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC technician doesn’t have to be overwhelming. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to disrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Sharonville.