Heat Pump Not Cooling? Here’s Why and How to Troubleshoot

It can be quite frustrating when your heat pump’s not cooling or won’t switch into heating mode.

Fortunately, there are techniques to find the cause of the problem and possibly fix the issue on your own. While complex issues are best left to Experts like the staff at Service Experts Heating, Air Conditioning & Plumbing, there are some simple heat pump issues you can try to fix on your own.

Here are some easy heat pump troubleshooting strategies to help you take care of the problem of why your heat pump is stuck in heating or cooling mode:

It can be very annoying when your heat pump’s not cooling or refuses to switch into heating mode.

Fortunately, there are techniques to find the cause of the problem and maybe even fix the issue on your own. While complicated repairs are best left to Experts like the staff at Service Experts Heating, Air Conditioning & Plumbing, there are some basic heat pump issues you can try to fix on your own.

Here are a few easy heat pump troubleshooting strategies to help you address the problem of why your heat pump is stuck in heating or cooling mode:

Heat Pump Troubleshooting Steps Before Calling a Professional

Before phoning a professional HVAC business to diagnose and solve issues with your heat pump, there are several actions you can take to identify why your heat pump is stuck in heating or cooling mode:

  • Check the thermostat settings: Verify your thermostat is in the proper mode. If you have a programmable thermostat, double check the setpoint and schedule.
  • Examine the circuit breakers. Ensure the circuit breakers for the heat pump and the air handler/furnace are in the right position. Occasionally a tripped breaker can keep the heat pump from operating properly. 
  • Assess airflow and filters: Poor airflow caused by plugged filters, blocked vents or other obstructions can lead to inefficient operation. Exchange dirty air filters for clean ones and make sure the vents or registers are open and not covered by furniture, rugs or other items that could block airflow.
  • Do a visual inspection of the outdoor unit: Check the outdoor unit and condenser for debris, dirt or plant life that might be blocking airflow. Remove any debris that might impair the unit’s performance.

When to Contact a Professional for Heat Pump Problems

While some heat pump problems can be easily solved by homeowners, sometimes it’s a good idea to turn to a professional for support. For example, if you have questions about the power supply to your heat pump, it’s safer to call a professional.

Heat pumps may be stuck in heating or cooling mode for quite a few different reasons that require technical know-how, such as improper refrigerant levels or difficulty with temperature sensors or valves. If one of those problems is causing your heat pump to not work properly, it’s best to have it fixed by a knowledgeable Expert like you find on the team at Service Experts Heating, Air Conditioning & Plumbing.

Call Service Experts Heating, Air Conditioning & Plumbing for Heat Pump Repair in the U.S.

If you’ve tried out our suggested troubleshooting strategies and your heat pump is still stuck in heat mode, contact one of the trained technicians at Service Experts Heating, Air Conditioning & Plumbing. We can diagnose the issue effectively and quickly make the required repairs. We have years of experience repairing, installing and maintaining heat pumps. That’s why we’re known as the go-to choice for heat pump repair in the U.S..

For dependable heat pump maintenance or repair, call Service Experts Heating, Air Conditioning & Plumbing today at 866-397-3787.

Savings For You

See All Offers Here >

$50 OFF Any Repair

  • Save $50 on a Paid Service
  • Written 100% Satisfaction Guarantee
  • Plus, ask how to save an additional 15% and waive your trip charge!

$50 OFF HVAC Tune-up Special

There’s no reason to skip your seasonal maintenance that saves energy and helps ensure your air conditioner and heater will work reliably all season long.

  • Regularly $129, now only $79
  • Save up to 30% on energy bills
  • Written Expert Service Guarantee

© 2023 Service Experts, Service Experts Heating & Air Conditioning, and the Service Experts logo and design are registered trademarks of Service Experts LLC and used under license by SE Canada Inc. All Rights Reserved. *Not applicable to the Advantage Program. See your signed Advantage Program Agreement for full details and exclusions. 100% Satisfaction Guarantee is subject to certain restrictions and limitations as set forth in the applicable Terms and Conditions.