How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you have probably heard about the recent outages and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

We are here to calm your fears!

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For more detailed instructions, please visit their Nest Support page. For a quick summary, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later may have some problems, including becoming unresponsive, not correctly charging the battery, or shutting down completely. Nest suggests recharging and restarting your thermostat to fix the glitch and get it up and going again.

Symptoms of this glitch include the following:
  • the thermostat not working in the Nest App and disconnected from Wi-Fi
  • the thermostat tells you the battery is low and it needs to turn off
  • the thermostat’s animations are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also have a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC system(s)

If your Nest Thermostat is on but you can’t control it or it’s slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

ATTENTION: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DO NOT DO IT.)

After roughly 10 minutes of charging, disconnect the Nest Thermostat from the USB charger. If the component has turned on while charging, shut it down and then turn it back on again, manually restarting the Nest. Once it has fully restarted, plug it back in to fully charge. After another hour of charging, unplug the Nest Thermostat and restore it to its base.

You should be be ready to go and this point, but again, for more elaborate instructions and information, please go to Nest Support.

If you have tried both of these processes and the Nest Thermostat is still having issues, you will need to bring in reinforcements. Enter us! If Knochelmann Service Experts Heating & Air Conditioning set up your Nest Thermostat, please give us a call at 859-905-0834 or schedule an appointment online. If your Nest Thermostat was not set up by Knochelmann Service Experts Heating & Air Conditioning, please connect with Nest Support here.

Additionally, do not let this experience worry you about your Nest’s reliability. By owning and properly using Nest, your thermostat is honestly saving money for you daily. When set it up correctly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings constantly, which typically results in payback within a year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.
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