"On time. Nice and knowledgeable "
"Very poilite and efficient."
"Alex explained everything he did and gave us hints about taking good care of our system. He is super nice!"
"Came on Sunday and got the A/C working."
"Knowledge of service tech"
"Steve did a great job. Knew what needed to be done to fix the problem and did it.
He was friendly and efficient. Thanks Steve. "
"Tech was knowledgeable about my furnace. He answered any questions I had, and cleaned up after he was finished."
"You're always so professional. No matter which technician arrives, I have no worries about the quality of work that will be done."
"Quick friendly service "
"Very nice man and very informative. Sorry Dan has retired, I really liked him. Hope he enjoys retiring."
"All of your technicians give a hard sell every time they appear. Given that my unit is essentially new, this is somewhat tiresome."
"Leonard was the most thorough of all technicians you have had over the past 10 years. He was very friendly and professional."
"Both technicians were on time, courteous, knowledgeable and friendly. They answered all my questions and educated me on the inner workings of my equipment. "
"I had a tech come to my house for the seasonal system check in the morning and a few hours later my blower fan had failed. The next day I had to pay labor costs to have ..."
"Technician arrived later than scheduled. "
"did a good job but it was raining and he had to make several trips outside. seemed very knowledgeable and showed me some small spots of mold growing inside the furnace. ..."
"Technition did not seem knowledgeable. Did not have parts to fix the problem. He kept saying my batteries were bad which they certainly were not!"
"Have been doing business with Knochelmann for years. Always on time or notify me that the technician will be there in a short time. Alex ( technician) was very thorough ..."
"Through good and bad Jimmy has been there for us at every step."
"The technician was friendly, informative, and very professional."
"They thought they fixed the problem , the next day I had to call and fix a problem the first crew caused."
"he was on time. he was professional. He knew his job."
"On time, courteous, explained what he was doing, efficient"
"Professional service people with knowledge of the systems. Very pleasant to speak to about the service."
"Alex was very knowledgable and tried explaining to me evrything he was doing"
"Alex Steeley was very courteous, kind, and professional. However, he did not diagnosed the problem correctly. About a week later, the same problem occurred. Since your co..."
"My technician was open and informative. He did a great job while servicing my AC. "
"Dependable, professional, patient-answers questions. Always leaves a clean area and is great with suggestions."
"Serviceman was very prompt, courtious, clean, and knowledgeable"
"He was quick and efficient "
"Courteous, knowledgeable and efficient"
"He explained everything and gave me options "
"Very professional and very fast and arrived on time."
"Great attitude, great service!"
"We are always pleased with the professionalism of the technicians you send."
"Very kind and friendly. Knowledgable."
"The tech was on time and prompt in taking care of the service"
"The tech didn't connect a part on the outside unit so the A/C wasn't working and the house became hot. I had to wait until the next day for another tech to come and fin..."
"Tech was very friendly and eager to answer any questions we had."
"Tech appeared to be thorough but not pushy."
"BECAUSE I WAS SATISFIED"
"Dave was a class act and explained everything he did in a clear and concise manner. Very professional and even took a second to speak to our cats."
"Our serviceman was very polite and thorough. He did not rush, explained everything he did and answered all my questions."
"Dave was helpful, friendly, took his time to be thorough, patiently answered questions, and explained everything."
"no one showed up for original appointment scheduled. had to reschedule for another day."
"Seth & Alex worked very diligently all day to install our new system. They were very friendly and extremely professional toward us. They were both concerned with our sati..."
"The technician was on time, thorough, and took the time to explain issues."
"Nick was my plumber for the day. He was stepping in because plumber scheduled called off sick. He wasn't informed of all the work I had scheduled. He stayed hours and ..."
"We were able to use our AC as soon as he fixed the problem."
"The service was thorough and the tech was professional"
"The technician was everything you would want from someone working in your home. Jimi was courteous, worked cleanly and quickly. He made sure I was satisfied with the job ..."
"Friendly, explained what he was going to do, professional."
"Courteous and professional"
"Your techs are very thorough and always friendly and professional"
"He was very helpful and friendly."
"The technician left and the a/c didn't work for a whole day. I called multiple time no one came out. Ridiculous. The tech put a part in upside down. When he left, the..."
"Alex was very professional. He explained things well and answered all questions so that we could understand what was going on with our system."
"Larry was excellent and above and beyond to get my system fixed and running again!"
"The tech was very cordial and Professional and seemed to know about his job"
"Friendliness of staff, promptness, easily to schedule appointment, communication of service tech. and time of arrival. Mr. Porter was very helpful and knowledgeable."
"Dave did a very thorough and methodical check of our heating/cooling system. Needed to replace blower motor in furnace & condenser 35/5 capacitor in the heat pump. All of..."
"Called prior to heading to our home, was on time, very nice and did not leave a mess."
"Tyler worked late getting everything done and operational, James I have talked and texted with days and evenings and Alex did whatever he could to make us happy."
"Alex explained everything that he needed to do. He was very professional and worked very thoroughly. I highly recommend him."
"Knochelmann service provider, i.e. Alex, explained what needed to be done to install the UV light. After the scheduled tune-up was done, Alex was efficient and thorough, ..."
"Was fast, polite, explained the problem with my AC, gave me all available options, didn't try and upsell me, fixed it quickly and actually found a way to save me money on..."
"I always get good service from all the techs. They inform me on what was done and anything they think may need to be done. They have always been very courteous and answer..."
"Dave was on time, very pleasant, knowledgeable, thoroughly answered our question when we presented him with a problem we were having with our A/C and was respectful. I kn..."
"Tech was very organized, knowledgeable, and personable."
"Tech was very knowlegable of my unit"
"The maintenance service was done efficiently and quickly."
"The repairman did an outstanding job. All have been good in the past, however, this repairman has all the leadership qualities an employer is looking for. Had a great pe..."
"The technician communicated freely on the nature of the malfunction its cause and its recurrance. "
"Jimmy gave me his unbiased opinion and was very professional. "
"Seth (installer) was very professional. He took the time to explain in plain English what he was going to do. He & his crew worked hard on the job. "
"Knowledgeable, provided readings for why the condensing unit capacitor required replacement."
"Alex, the Technician, was courteous, knowledgeable and simply one very nice young man. He completed the job and made sure to ask if we had any questions or needed anythi..."
"Alex did an outstanding job of diagnosing and explaining my air conditioner situation."
"Larry listened very attentively to the problem I was describing and came up with a fix that was a great relief to us - we thought sure there must be some defect in the ai..."
"Friendly, on time, explain problem"
"the young tech was awesome did a great job as well as explaining what he did and why"
"Very helpful, quickly found problem and went right to work to fix it"
"Jimi is always courteous, neat in appearance, efficient in his work and has superb work ethics. He always wants to please his customers and is a great representative of t..."
"The techs were very professional and clean"
"Your tech misdiagnosed ac problem. After advise from a friend called to get a second opinion said was low and charged back up had a cool house in hours. Your tech charge..."
"See email I sent to your "contact us" yesterday, 5/22/2017. your technician put a part in upside down and I had no A/C for 18 hours after he left. He also left the humi..."
"Alex was very helpful. When he determined that we needed a capacitor for our a/c he explained everything in detail and even showed the bad part to my husband outside on ..."
"Alex is a little green but he stayed on the phone and did everything he could. He was very patient waiting for support from his superiors."
"All of the service techs that have been to my house over the years are always polite and courteous. Alex was no exception. He was extremely friendly and respectful! Al..."
" He was very polite he covered his shoes every time he went in and out the door he did a thorough check I felt like he went above and beyond did a great job"
"Dan does a wonderful job, his number is 273-00283"
"The technician. He fixed my service when I first bought it and was so helpful. He was very friendly. "
"Very friendly and did a great job. "
"Good thorough job and explaining about our a.c. system."
"The technician, Alex, was very professional and courteous. He fully explained everything he was doing and what we should be doing to keep our air conditioner functioning."
"Alex seemed knowledgeable & was personable. "
"considerate and knowledgable"
"The technician corrected the problem and I was very pleased about that; however, he did not wear the shoe covers and some dirt was tracked into the house. He was very he..."
"He did his job on the AC and the dog liked him."
"Alex took the time to explain what he was doing and showed me
information from his findings."
"polite, quick, efficient and exact!!!!"
"Very knowledgeable and helpful. Arrived on time and completed the work well. He also, found an un-noticed problem and repaired it."
"Jim knows the best of all other people who have been here.
Some guys leave tools behind. "
"I am very happy with our technician, Steve. He is very helpful, let's me know what's going on and always gets the job done. Always ask for him to come."
"technician was very knowledgeable. "
"Jimi went above and beyond by checking our water pressure to the house from the street. We really appreciate his service.
We will use Knochelman Services again !!!!!"
"One of the best two technicians i,'ve ever done business with. "
"Alex, technician, is a joy to deal with. He did such a thorough job and explained everything to me. Knockelman needs to clone this guy."
"It would have been a 10 if the air-conditioner actually worked first time but the people that came the next time got it right but all your technicians were helpful courte..."
"Work done as expected. Technician professional and friendly."
"Alex was very helpful and genuinely cared that I understood what he was talking about. He took extra time to answer my questions. "
"tech didn't clean up after himself. Snaked my drain spattered under my sink and didn't bother to wipe it up."
"Very professional Advisor"
"Tech was very knowledgeable and extremely thorough."
"The tech had been here before; absolutely no complaints at all."
"You have serviced the equipment since you installed. No issues. "
"Dan was very knowledgeable. He took his time and explained some things to me. "
"He went right to work, and was very professional. He even arrived earlier than expected!!!"
"On time and knowledgable"
"This an emergency, as guests were arriving soon and you found someone who take the service request. He arrived and fixed the problem. The job took about 90 minutes and ..."
"complete and neat workmanship"
"My technician was very knowledgeable and friendly."
"new unit installed on 9/16/16 has not worked right . this is the third service call . he worked long and hard to fix .it appears to be fixed now .first energy report that..."
"Helpful and knowledgeable."
"Larry was the best came out and get the problem fixed"
"I will need a written statement from you stating that a broken pipe in my concrete was detected and water had been seeping out of broken pipe and causing my basement floo..."
"James was on call that night, and he helped over the phone, and then came out at 2am to our home. He diagnosed the problem, offered the best available solution, and commu..."
"Technician was on time and gave me a complete rundown of the status of my heating/cooling system. Also indicated a potential problem and a possible solution."
"Very friendly, personable and timely. "
"Not satisfied, was under the impression the service call would be $29. Unfortunately, he was unable to fix leak so I had to pay $99. On receipt he stated that the leak wa..."
"Larry arrived on time and was very knowledgeable and explained everything that he was doing."
"Service was fine. Cost was vert high for the amount of time spent fixing the problem. Here less than an hour on two visits "
"Larry was on time. He was extremely personable. He stated his name (with a handshake), who he was with, why he was here, and what he needed to do. He placed protectiv..."
"My routine maintenance was done on time and efficiently."
"Dave was on time and even called prior to getting to my house. He diagnosed the problem quickly. He did not have the part he needed, but went out and got it and finished ..."
"Technician was very professional and polite."
"On time, professional and helpful"
"checked thermostat, downstairs unit, outside unit as expected."
"With a less than 5 year old furnace, we had to pay over $400 for a new blower motor - not a happy camper. "
"Leonard was helpful and explained everything he was doing. He also discovered my thermostat was wired wrong and corrected it."
"On time, pleasant and professional"
"Showed up on time, was courteous and knowledgeable."
"The service man was on time, efficient and very professional and personable"
"He was on time and was knowledgeable about how to fix the problem "
"He explained what was wrong/needed for our humidiferi"
"Friendly efficienct service"
"Leonard did an excellent job servicing our furnace and addressing our questions. He was friendly, professional and thorough. We appreciated that Leonard answered our ques..."
"Jeff was very polite, friendly, and provided a lot of helpful information re: how I can maintain my furnace until its next tune-up. He was very personable and seemed inte..."
"I will be providing a detailed description of this to the BBB and others. However, this "plumber" has been to my home before and he made a judgment of the service needed ..."
"I feel the technicians always try to sell me something each time they visit, annoying."
"Service technician performed great; however, the technician was late. I called Knochelmann after ~45 mins, they said they would check and return my call. No return call..."
"When Jim comes out when I have a problem I feel totally confident that that he is one of the best. He keeps the area neat and clean, like protecting the carpet etc. Job..."
"my sink was really stopped up but the technician came quick and after 3 rounds of snake twists, the blockage broke up"
"Jamie was very friendly and answered all the questions Lisa asked."
"The furnace wasn't sending out heat on a very cold night. You were able to send a technician out very quickly who resolved the issue."
"Jimmy is always professional and friendly. He explains everything in full detail. I refuse to use anyone but him."
"Everyone involved was very professional, timely and knowledgeable and did everything you could ask out of each individual"
"This experience started out very badly. However, I was very impressed after speaking with Tom Johnson that he went above and beyond to get a part in before the holiday w..."
"Knowledgeable, competent, and gracious service technician.
Give him a raise!"
"Did not send reserved technician that I had to wait a month. Had an 8-10 appointment and different tech appeared between 11:30 and 12."
"Perhaps you have not read my email. Three trips and the work I originally requested to be done has yet to be complete. Service the tankless hot water heater has now bee..."
"did what he was supposed to do"
"Called at 2:00 AM to get appointment for soonest. They even gave a better time slot than original."
"He was determined to find the issue for us. It was very personal to him."
"Steve knew the system quite well"
"Very caring and offered good information."
"Jimmie Carter (the furnace tech) and Jimmie the plumber tech are very outstanding service techs and clean/professional in all respects."
"Tech put humidifier pad in wrong causing a leak in my basement. Had to have a call back to be corrected."
"Technician very helpful and answered my questions"
"very knowledgeable of HVAC"
"There is still the intermittent hissing (I think from flapper) last about 6-7 seconds and the technician gave a working diagnosis of "regulator pressure problem, reading ..."
"very professional, courteous, and got in and out quickly"
"Steven was very helpful, friendly, and professional. I also appreciate getting a call prior to the tech's arrival, and I like getting notified if the tech can arrive earl..."
"Tech was very knowledgeable, thorough and friendly."
"Steven was excellent and I felt him to be very honest and reliable, he found what was wrong when the Manager that first came didn't. "
"Guys were looking at the whole heating system. They were knowledgeable and very friendly."
"Very polite associate and answered all my questions"
"Jim Millsap was very thorough and very polite. He explained all that he was doing and when there were any issues he discussed the situation and what could be done to cor..."
"service men are always on time and exp;ain what they did"
"James did a very thorough job and explained the issues very well."
"James was friendly and helpful, ready to answer my questions. Service was completed in a timely manor. Very pleased. FYI: When I made the appointment I asked about a plum..."
"James was on time polite answered questions and friendly "
"Timely and very knowledgeable and efficient."
"On Time, Mr. Ballard was courteous and professional and answered my questions."
"On time did job left things in place "
"Dan gives me all my information and I feel very pleased with his work for me."
"Nicholas diagnosed the plumbing problem incorrectly, which cost me $389.00 and had to come back a week later, charging me another $84.00 when the real problem was two tan..."
"Technician checked everything and answered my questions."
"Experienced tech, knowledgeable, courteous."
"Explained everything and was courteous"
"All was a 10 until we used my credit cards for payment and your mobile credit processor kept declining all my cards for payment. Calls placed to Chase were not declines o..."
"Service tech was right on time and courteous"
"Service was prompt, as expected and technician was courteous."
"tech was great easy to work with"
"Always impressed with Jimmys work"
"The gentleman who was here had been here before. He was very nice and seemed well qualified, Keep up the great service!!"
"The tech who arrived to do the maintenance is the best. He gets to work and gets it done right!"
"The service technician was wonderful! Excellent personality, friendly funny!"
"Very knowledgeable, courteous, respectful."
"The tech was efficient and did what I expected to be done."
"the service man wasn't here very long. a few thing were check off that he didn't do."
"Very professional and knowledgeable, quick and efficient."
"Steve was very efficient and friendly."
"I feel the first service call on 09-27-2016 was misdiagnosed costing me $389.00 and it did not solve the problem. One week later on 10-04-2016 the same Tech came back and..."
"Polite, efficient and knowledgeable and on time"
"Your techs are always polite & professional."
"Jim was very professional. The visit turned out to be primarily diagnostic, but parts were ordered and i am confident my furnace will be repaired soon."
"Always satisfied with service. Ihave been a customer for years."
"Very professional Service Person who answered all questions."
"Did the job right at a reasonable cost."
"Customer service is great"
"Tech was proficient and completed services in timely manner and in excellence."
"Tech Peter understood the problem and he was very knowledgeable, mannerly and respectful."
"Service with Peachtree is always good and techs are always so friendly and courteous. "
"Prompt, friendly service."
"very friendly service, "
"Customer service is wonderful. It's always a pleasure to speak with representatives."
"My technician Steve was awesome! He answered all my questions, explained everything he was doing and was easy to talk to. "
"they were rigth on time.theworkwas done professtionily"
"Technician was knowledgeable."
"Pleased with technician"
"On time and answered all my questions"
"Leonard was very respectful, professional and took time to help me understand what he was doing and provided suggestions to keep my unit running well."
"The technician was friendly, did a great job, and said everything is working perfectly."
"he check the condenser fan motor.said it was locked up couldn't move it.installed new one.went. tried the heat pump was working smoother.went to gas furnace it was only g..."
"I had scheduled (months in advance) an appt. between 10 and 12.
The tech finally arrived just after 2 PM. Not good."
"Dan was very knowledgeable about our system and took the time to explain everything to me."
"Pleseant technician, did his job quickly and cleaned up when he was finished"
"very nice fellow and informative thank you tom"
"the techs were professional,courteous and knowledgeable."
"He arrived on time and was very courteous and made me feel at ease."
"Tech was timely, explained what he was doing, and very pleasent."
"I have no technical knowledge on this matter. I can only judge from the manner and time in which the technician completed his work."
"Service tech was very professional and friendly."
"Jimi was outstanding, he ran in to some issues and made things right. He treated me the way customers should be treated. Great customer service!!! I called for an appoint..."
"Very friendly and informative. Talked me through the whole process of fixing the Pressure switch"
"Technician Tony was very respectful. He knows what he's doing. Very mannerly and knowledgable about his work."
"For this particular visit, to fix the repair that did not work on Wednesday (12/16), Robert did an excellent job. He was on time, he did his work very well and tested th..."
"Service rep came out on the early end of the appointment time which helped me out. Was very courteous and helpful in answering my questions."
"Was happy with actual service, however I was not able to get through by phone. Our neighbor who works for the company helped us get a technician."
"Technician was friendly and knowable. He was on time.
I don't rate anyone a 10, we always have to strive to be better no matter what we do,"
"Great work and it was easy to get a quote and schedule an appointment quickly. Installation took a little longer than expected but Robert was very kind and professional. "
"Technician was friendly, courteous, informative and timely. "
"The technician arrived earlier than expected. He did a complete inspection of my furnace and took photos of the problems. The sales representative outlines all my options..."
"very polite and explained everything to us"
"Did a great job !!! Was friendly and a very hard worker !!!"
"Service rep contacts me when on way and always arrives as scheduled. Like having the same rep each time."
"Helpful, friendly. Job completed quickly."
"Stanley did a great job explaining things and I really felt he cared about the operation of my furnace and the quality of air (via updated filter mechanism) going into my..."
"Robert was very professional, and answered any questions that I had."
"SM was very congenial, attentive and thorough."
"I've known Ritchie for over 5 years now. He installed my unit and has a great personality and trust him servicing my system"
"Work well done, professional behavior, excellent overall experience."
"On time and very professional..."
"Technician was on time, friendly, extremely professional, no service issues just as thought, suggested only one thing and quoted a price without sales pressure which was ..."
"Technician was knowledgeable"
"problem was resolved in a few minutes."
"Technician did not seem very engaged."
"It looked like they cleaned the A/C unit and other components very well. The service was provided."
"Dave was direct and honest. He was very friendly. I would have him do all my work if you would do that."
"It is very nice to the same technician from prior visits. He does a great job. Thanks."
"Gary was friendly and explained everything he did or needs to do to our system."
"I was pleased with the timeliness and efficiency of the technician and that he took the time to show me how to change the filter."
"Tech was very honest and helpful."
"Called before they came. On time. Helpful answering questions I may have."
"Jeff was very helpful and people-friendly."
"Your technician was very knowledgeable and was very professional."
"Because he was very understanding and he answer questions he was like talking to a good friend."
"Scott was on time, professional, and helpful. He explained what he was doing at all times and fixed the issue properly."
"Great clean and respectful to my home while diligently working on tasks and duties. Very friendly and professional."
"Representative Tony came on time and as always he did an outstanding job. "
"I am very satisfied with the service and product. I only wish I could have afforded a more quiet outdoor unit. I may look into replacing it with a more quiet unit."
"The gentleman who came was extremely professional and answered all questions. "
"Repair man was very courteous and thorough."
"Gary was very professional, he explained what he did and assured me that everything was fine with our maintenance checkup."
"The tech was very knowledgable and did a great job!"
"the tech. was ver thorough and explained things I didn't know."
"Service was very good and accommodated or asking needs."
"On time, informative and nice to have the same service tech each time especially when I am very happy with them. "
"seemed to know what he was doing."
"Very professional and informative "