Training & Development

Career Training Opportunities from Knochelmann Service Experts Heating & Air Conditioning in CovingtonCareer Training Opportunities from Knochelmann Service Experts Heating & Air Conditioning in Covington

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes yearly.
    • Two week course focused on technical and sales to better equip the RSC for success in their market.
  • Two (2) Commercial Account Manager classes each year.
    • Two week program focused on technical and sales to better equip the RSC for success in their region.
  • Two (2) different sales courses offered for General Managers biannually, totaling four-and-a-half training days, focusing on sales culture and everyday sales management.

Technical Training
The technical training for technicians includes:

  • Heating and cooling system tune-up procedural training twice a year
  • Carbon monoxide and heat exchanger inspection annually
  • Technical communication and ‘build-a-tech’ in the spring and fall
  • Ongoing NATE certification and specialty programs on demand

Service Experts Heating and Air Conditioning is investing in further education through the use of a Learning Management System, to drive assigned and ad hoc curriculum to better train our technical personnel.

Miscellaneous Training

  • Biannually, conduct Operational Excellence for General Managers, to give support, resources, and framework for operating a business from the P&L aspect.

Customer Service Specialist

  • Three (3) times a year, perform outbound calling over a one (1) day course. In this class we study heating and cooling industry basics, why people buy, calling skills, scripts, customer purchase indicators, and controlling customer complaints.

Dispatcher

  • No formal classes provided. Ongoing training conducted by the General Manager and relevant staff in the office.

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes yearly.
    • Two week course focused on technical and sales to better equip the RSC for success in their market.
  • Two (2) Commercial Account Manager classes each year.
    • Two week program focused on technical and sales to better equip the RSC for success in their region.
  • Two (2) different sales courses offered for General Managers biannually, totaling four-and-a-half training days, focusing on sales culture and everyday sales management.

Technical Training
The technical training for technicians includes:

  • Heating and cooling system tune-up procedural training twice a year
  • Carbon monoxide and heat exchanger inspection annually
  • Technical communication and ‘build-a-tech’ in the spring and fall
  • Ongoing NATE certification and specialty programs on demand

Service Experts Heating and Air Conditioning is investing in further education through the use of a Learning Management System, to drive assigned and ad hoc curriculum to better train our technical personnel.

Miscellaneous Training

  • Biannually, conduct Operational Excellence for General Managers, to give support, resources, and framework for operating a business from the P&L aspect.

Customer Service Specialist

  • Three (3) times a year, perform outbound calling over a one (1) day course. In this class we study heating and cooling industry basics, why people buy, calling skills, scripts, customer purchase indicators, and controlling customer complaints.

Dispatcher

  • No formal classes provided. Ongoing training conducted by the General Manager and relevant staff in the office.
Knochelmann Service Experts Heating & Air Conditioning
533 W Pike Street
Covington, Kentucky 41011

Phone: 859-905-0834
Email: knochelmann@serviceexperts.com
License # J10675, M7060