Commonly Available Job Positions at Knochelmann Service Experts Heating & Air Conditioning in Covington Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and coordinating all activities of a Service Experts Heating and Air Conditioning service location. The General Manager oversees the P&L, motivates sales, and provides guidance to all personnel and processes for the office. Service Technician The Service Technician completes diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to answer questions, resolve problems, and confirm complete customer satisfaction. The person in the role also recommends products and services and works under the guidance of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the role also performs installation and service on IAQ equipment and products, as well, and has the expertise to understand controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer queries, complaints, and billing inquiries with the highest degree of consideration and professionalism to settle customer complaints with a one-call resolution. The Customer Service Specialist is also responsible for assisting in day-to-day function of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, following company radio and pager policies, dispatches appointments to Installers, Service Technicians, and Maintenance Technicians. The individual in the position also interacts with the customer to verify the customer is aware of scheduled appointments, respond to queries, and to help resolve issues. The Dispatcher effectively plans and routes the most ideal technicians following established company guidelines.